1. What is the textbook definition of "routine task performance"? Name 3 examples of routine task performance for the job of a waitress/waiter in an average restaurant. 2. What is the definition of "adaptive task performance"? Provide one possible work behavior that satisfies the definition of adaptive task performance for the job of a waitress/waiter. 3. What is the definition of "creative task performance"? Describe a possible work behavior that car considered as creative task performance for the job of a waitress/waiter.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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1. What is the textbook definition of "routine task performance"? Name 3 examples of routine task
performance for the job of a waitress/waiter in an average restaurant.
2. What is the definition of "adaptive task performance"? Provide one possible work behavior that
satisfies the definition of adaptive task performance for the job of a waitress/waiter.
3. What is the definition of "creative task performance"? Describe a possible work behavior that can be
considered as creative task performance for the job of a waitress/waiter.
4. How is "citizenship behavior" defined in the textbook? Provide one possible work behavior that can
be categorized as "civic virtue", "boosterism", "courtesy", and "sportsmanship" respectively, for the job
of a waitress/waiter.
5. Citizenship behaviors are employees' voluntary work behaviors. Some employees engage in
citizenship behaviors frequently but other employees do not. Name two distinct reasons why you would
(or would not) perform citizenship behaviors.
Transcribed Image Text:1. What is the textbook definition of "routine task performance"? Name 3 examples of routine task performance for the job of a waitress/waiter in an average restaurant. 2. What is the definition of "adaptive task performance"? Provide one possible work behavior that satisfies the definition of adaptive task performance for the job of a waitress/waiter. 3. What is the definition of "creative task performance"? Describe a possible work behavior that can be considered as creative task performance for the job of a waitress/waiter. 4. How is "citizenship behavior" defined in the textbook? Provide one possible work behavior that can be categorized as "civic virtue", "boosterism", "courtesy", and "sportsmanship" respectively, for the job of a waitress/waiter. 5. Citizenship behaviors are employees' voluntary work behaviors. Some employees engage in citizenship behaviors frequently but other employees do not. Name two distinct reasons why you would (or would not) perform citizenship behaviors.
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