1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. - Give support. - Demonstrate flexibility. - Make time for others. - Are personable.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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1. The 10 characteristics of the excellent customer service
leadership are listed below.
Read them all, choose any 8 characteristics. Name them,
analyze, support with examples, and try to use your own
experience if available.
- Show care and respect.
- Practice what they preach.
- Have expertise in the area which they are working.
- Practice consistency.
- Behave professionally.
- Allow employees to do what they have been empowered to do.
Give support.
- Demonstrate flexibility.
- Make time for others.
- Are personable.
Transcribed Image Text:1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. Give support. - Demonstrate flexibility. - Make time for others. - Are personable.
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