1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. - Give support. - Demonstrate flexibility. - Make time for others. - Are personable.
1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. - Give support. - Demonstrate flexibility. - Make time for others. - Are personable.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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