1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. - Give support. - Demonstrate flexibility. - Make time for others. - Are personable.
1. The 10 characteristics of the excellent customer service leadership are listed below. Read them all, choose any 8 characteristics. Name them, analyze, support with examples, and try to use your own experience if available. - Show care and respect. - Practice what they preach. - Have expertise in the area which they are working. - Practice consistency. - Behave professionally. - Allow employees to do what they have been empowered to do. - Give support. - Demonstrate flexibility. - Make time for others. - Are personable.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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![1. The 10 characteristics of the excellent customer service
leadership are listed below.
Read them all, choose any 8 characteristics. Name them,
analyze, support with examples, and try to use your own
experience if available.
- Show care and respect.
- Practice what they preach.
- Have expertise in the area which they are working.
- Practice consistency.
- Behave professionally.
- Allow employees to do what they have been empowered to do.
Give support.
- Demonstrate flexibility.
- Make time for others.
- Are personable.](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Ff5073f3b-bf05-4f70-9a11-ae5707ff4cc1%2F9dddd747-cfa1-4cb1-86b9-fc6bffbd7791%2Frelbibp_processed.jpeg&w=3840&q=75)
Transcribed Image Text:1. The 10 characteristics of the excellent customer service
leadership are listed below.
Read them all, choose any 8 characteristics. Name them,
analyze, support with examples, and try to use your own
experience if available.
- Show care and respect.
- Practice what they preach.
- Have expertise in the area which they are working.
- Practice consistency.
- Behave professionally.
- Allow employees to do what they have been empowered to do.
Give support.
- Demonstrate flexibility.
- Make time for others.
- Are personable.
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