1. Consider the three dimensions of trustworthiness (ability, benevolence, and integrity). Which of those dimensions would be most important when deciding whether to trust your boss? What about when deciding whether to trust a friend? If your two answers differ, why do they?
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- Consider the three dimensions of trustworthiness (ability, benevolence, and integrity). Which of those dimensions would be most important when deciding whether to trust your boss? What about whenHow can trust be measured? Many surveys are available that measure trust based on behavioral and interpersonal traits.You have been employed in the hospital’s business office for 12 years. Starting in a clerical capacity, you worked your way up through several jobs in the department. You consider yourself friends with all 14 other business office employees, and at least two of them are among your closest friends. Recently you were appointed business office manager. You willingly accepted the position. You believe that although one or two persons in the department may feel some slight resentment over your appointment, they are, for the most part, supportive. However, you realize that as a supervisor, it may sometimes be necessary for you to do things that are inconsistent with your feelings for this group of people, these people with whom you have worked for so long. Questions: Describe the effect of interpersonal communication when the supervisor is doing the talking. Describe the effect of interpersonal communication when the supervisor is doing the listening.
- Define the characteristics of trust and commitment. In your own words, describe how the dynamic between trust and commitment contribute to establishing a successful business relationship between partners."You have two equally qualified employees who both deserve a promotion. However, you only have one available position. How would you determine who gets the promotion and justify your decision to both employees?" This question challenges managers to consider their decision-making process, their ability to assess and compare employees' qualifications objectively, and their communication skills in handling potential disappointment or conflict.Imagine that you have an exemplary team member who deserves a 20% raise based on their performance and dedication during the Covid-19 pandemic. You would love to give them the raise they deserve, but there isn't room in the current budget because of the belt-tightening your company had to do during the Pandemic. Use this opportunity to practice positive communication with employees and email this team member thanking them for their stellar performance. Tell them in the email that you wish you could give them the raise they deserve, and then explain why you cannot. Finally, offer them assurances that a raise will be approved once funds are available. Think about the best way to relay this information to the team member. How can you demonstrate good leadership skills in the email?
- You have recently been promoted to the position of president of the division from your current role as VP of accounting and finance. Many people thought that the VP of sales and marketing would get the position, but you and he had always been friendly, and you thought that things would go smoothly. After about six months in the new position, you notice that he has been fighting you in small and subtle ways. You recognize his value, so you decide to let things play out and even mention other possibilities for promotion within the organization that he could apply for and that you would be supportive. After 11 months, things have not improved, and you are considering letting your colleague go. You are hesitant, however, because your organization needs a strong sales and marketing department. What should you do? If this power struggle continues, how do you think it will affect the larger organization?Please read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? County General Hospital is a 200-bed facility located approximately 150 miles outside Chicago. It is a regional hospital that draws patients from surrounding farm communities. Like most hospitals, County General faces the difficult task of providing high-quality care at a reasonable cost. One of the most difficult obstacles encountered by the hospital is finding and retaining qualified nurses. The annual turnover rate among nurses is nearly 100 percent. A few of the nurses are long-term employees who are either committed to County General or attached to the community. Employment patterns suggest that many of the nurses who are hired stay for only about six months. In fact, County General often appears to be a quick stop between graduation from college and a better job. Many who leave acknowledge that they were contacted by another hospital that offered them more…It’s a great feeling to be sought for your opinion and participation when your organization needs to make an important decision. But what happens when the organization’s managers don’t listen? Management consultant Liz Ryan perhaps put it best: “When you work for a company that is not interested in your opinion, you can tell. They make it obvious. Once you know in your gut that your boss is not interested in your opinion, what other choice do you have than to find another job?” Some suggest that these bosses perhaps should be let go. Given that bad members can lower employee satisfaction and engagement, supervisors who exercise this form of control often emphasize politics over productivity and abuse their power, while employees complain because of the lack of support they are getting. They are “thrown under the bus” and forced out of the loop, and communication is all one way. Giving employees a chance to voice their opinions as part of the process leads to improved justice…
- It’s a great feeling to be sought for your opinion and participation when your organization needs to make an important decision. But what happens when the organization’s managers don’t listen? Management consultant Liz Ryan perhaps put it best: “When you work for a company that is not interested in your opinion, you can tell. They make it obvious. Once you know in your gut that your boss is not interested in your opinion, what other choice do you have than to find another job?” Some suggest that these bosses perhaps should be let go. Given that bad members can lower employee satisfaction and engagement, supervisors who exercise this form of control often emphasize politics over productivity and abuse their power, while employees complain because of the lack of support they are getting. They are “thrown under the bus” and forced out of the loop, and communication is all one way. Giving employees a chance to voice their opinions as part of the process leads to improved justice…what are two fortune 500 companies that model inspiring the trust of their employees and explain whyBuilding trust involves: Being sincere. Being polite. Understanding cultural differences. All of the above. Our parents and grandparents generally did not face the following negotiation issues: Cultural differences Gender issues. Different business environments. All of the above. Japanese negotiations involve: Consensus decision-making. Deference to seniority. Non-confrontation. All of the above. When Japanese negotiators advise “we will consider” they are really saying: Give us time to review. Your idea is interesting but novel. We need to review with our senior business leader. None of the above.