1. A company is interested in monitoring the average time it takes to serve its customers. The results for five samples are given in the table. Sample Service time (in minutes) 1 12.1 9.4 10.3 7.5 2 10.2 8.4 13.6 8.3 3 9.2 11.0 12.7 10.1 4 10.0 6.3 7.8 8.1 5 6.6 7.9 8.7 9.3 a. Determine the central line and control limits for the range and mean charts, and discuss whether or not the process is in statistical control.

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
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1.
A company is interested in monitoring the average time it takes to serve its customers. The results for five
samples are given in the table.
Sample
Service time (in minutes)
1
12.1
9.4
10.3
7.5
2
10.2
8.4
13.6
8.3
3
9.2
11.0
12.7
10.1
4
10.0
6.3
7.8
8.1
5
6.6
7.9
8.7
9.3
a. Determine the central line and control limits for the range and mean charts, and discuss whether or not
the process is in statistical control.
Transcribed Image Text:1. A company is interested in monitoring the average time it takes to serve its customers. The results for five samples are given in the table. Sample Service time (in minutes) 1 12.1 9.4 10.3 7.5 2 10.2 8.4 13.6 8.3 3 9.2 11.0 12.7 10.1 4 10.0 6.3 7.8 8.1 5 6.6 7.9 8.7 9.3 a. Determine the central line and control limits for the range and mean charts, and discuss whether or not the process is in statistical control.
b. The sample data for a subsequent day had the values: 7.1, 11.5, 9.6, and 14.4. What conclusion can be
reached about the state of the process?
Transcribed Image Text:b. The sample data for a subsequent day had the values: 7.1, 11.5, 9.6, and 14.4. What conclusion can be reached about the state of the process?
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