Procedure 14 – 3 Screening and Routing Telephone Calls_ Mikell, Linda

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School

Miller Motte Technical College *

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Course

AHS 2150

Subject

Medicine

Date

Dec 6, 2023

Type

docx

Pages

2

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To: The message is intended for Dr. Williams, the physician who ordered the blood work. From: The message is from Rob Wilson. Date and Time: The exact date and time of the call should be documented if available. Content of the Message: Caller's name: Rob Wilson. Rob Wilson is inquiring about blood work that Dr. Williams ordered for him a couple of weeks ago. Rob Wilson has not received any feedback or results from the blood work. Request: Rob Wilson asks for Dr. Williams to give him a call. This information should be documented and routed to Dr. Williams for follow-up. It's important to address the patient's concern and ensure that Dr. Williams contacts Rob Wilson regarding the blood work. To: The message is intended for the recipient, likely a physician or medical staff member who Dr. Smith from Gastroenterology Specialist needs to communicate with. From: The message is from Dr. Smith, a specialist from Gastroenterology Specialist.
Date and Time: The message was left on the recipient's voicemail. The exact date and time would need to be noted if available. Content of the Message: Dr. Smith from Gastroenterology Specialist is calling regarding a patient referred by Dr. Williams for a diagnostic consult. The patient's name is Joseph B. Odonuts. Patient's Record Number: 72539. Dr. Smith requests the doctor to call back during normal business hours at 616- 555-1212. This is the callback number. Dr. Smith repeats his name and contact number for confirmation: 616-555-1212. Dr. Smith reiterates the patient's name: Joseph B. Odonuts. Dr. Smith expresses anticipation of speaking with the recipient and bids farewell. This information should be documented and routed appropriately within the medical facility to ensure that the doctor or medical staff responds to Dr. Smith's request regarding the patient, Joseph B. Odonuts.
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