Quia - CMAA Practice Test(ANSWER KEY)
pdf
keyboard_arrow_up
School
Taylor College *
*We aren’t endorsed by this school
Course
MEDTERM101
Subject
Medicine
Date
Dec 6, 2023
Type
Pages
24
Uploaded by PresidentDinosaur3668
1. Which types of outpatient procedures might be scheduled by the physician’s office?
• All listed (correct answer)
• MRIs
• None listed
• Blood work
• CT scans
Points earned:
0 out of 1
2. Which is the best way to work with patients regarding financial matters?
• Be very firm about enforcing office payment policies.
• Explain the office financial policies when patients make an appointment. (correct answer)
• Always apologize for having to ask them for payment.
• Discuss billing policies only if the patient asks about them.
Points earned:
0 out of 1
3. Which of the following names should be filed first?
• McAllister
• MacAllister (correct answer)
Points earned:
0 out of 1
4. Electronic data interchange is:
• sending information to one clearinghouse for processing
• transferring data back and forth between two or more entities (correct answer)
• all listed
• sending information to one insurance carrier
Points earned:
0 out of 1
5. Why is it necessary to include a note in the patient’s chart when the person does not show up for a scheduled
appointment?
• To keep count of the number of no-shows for a possible drop in the future
• To provide the medical assistant with a reminder to call and reschedule
• To bill the patient for the time
• To be prepared for future legal consequences regarding the patient’s care (correct answer)
Points earned:
0 out of 1
6. The organization that supports health information personnel is the:
• AAMA
• AHIMA (correct answer)
• ABHES
• AMT
Points earned:
0 out of 1
7. A correction to a medical record can be made by:
• drawing a line through the entry and writing the correct information (correct answer)
• any of the these methods
• rewriting the entire page of progress notes with the error corrected
• whiting out the entry and writing over it
Points earned:
0 out of 1
8. Which of the following is (are) true about giving patient estimates for treatment?
• It may help the patient remember that a fee was quoted.
• All listed are true (correct answer)
• It may help simplify collection by preventing misunderstandings.
• It may help eliminate the possibility that the fee is misquoted later.
Points earned:
0 out of 1
9. Which of the following types of billing sends statements at given times of the month, such as one quarter of the
accounts receivable the first week, and so on through the month?
• Monthly billing
• Third-party billing
• Twice-a-month billing
• Cycle billing (correct answer)
Points earned:
0 out of 1
10. The first person who should be told about a medical error is the physician responsible for the patient’s care.
• True (correct answer)
• False
Points earned:
0 out of 1
11. Which is the correct way to designate this patient’s name in filing?
• Doe, Mrs. John L. (Mary)
• Doe, Mary Jones (Mrs. John L.) (correct answer)
Points earned:
0 out of 1
12. How would you properly index the name “Jill Freeman, M.D.” for filing if you had another patient with the same
name but without the title?
• Freeman, Dr. Jill
• Freeman, Jill M.D. (correct answer)
• Dr. Jill Freeman
• Freeman, Jill
Points earned:
0 out of 1
13. The nonprofit organization that assists healthcare facilities by providing accreditation services is:
• National Center Health Statistics
• Occupational Saftety and Health Administration
• Joint Commission (correct answer)
• Joint Commission Heath Accountability Organization
Points earned:
0 out of 1
14. The NCHS keeps statistics on:
• all listed (correct answer)
• sexually transmitted diseases
• teenage pregnancy
• suicide
Points earned:
0 out of 1
15. Which of the following elements is necessary for informed consent?
• Patient’s diagnosis, if known
• Risks and benefits of the procedure or treatment
• all listed (correct answer)
• Alternative treatments
Points earned:
0 out of 1
16. Which of the following should most often be added to a patient chart’s on each visit?
• Patient information sheet
• Insurance information sheet
• Progress notes form (correct answer)
• Medical history form
Points earned:
0 out of 1
17. Arrange these names in alphabetic order. Select the sequence of numbers that reflects the correct alphabetic
order.
(1) Morton, Dianne
(2) Marsh, Danielle
(3) McDouglass, Dillard
(4) MacDouglas, David
• (1), (2), (3), (4)
• (3), (2), (4), (1)
• (2), (3), (1), (4)
• (4), (2), (3), (1) (correct answer)
Points earned:
0 out of 1
18. Information that is gained by questioning the patient or that is taken from a form is called ________________
information.
• necessary
• confidential
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• objective
• subjective (correct answer)
Points earned:
0 out of 1
19. What is the most important action to take when changing a patient’s appointment time?
• Find out and note why the time must be changed.
• Remind the patient of any past due balances.
• Erase the patient’s name from the original slot. (correct answer)
• Emphasize the importance of keeping the new appointment.
Points earned:
0 out of 1
20. Under which circumstances would a cycle billing system be most advantageous for the medical office?
• The physician wants to stabilize cash flow. (correct answer)
• All billing is handled by an outside service.
• Most companies in the area pay employees at the end of each month.
• The patient load is moderate, and most of them pay at the time of their visits.
Points earned:
0 out of 1
21. How would you properly index the name “Amanda M. Stiles-Duncan” for filing?
• Duncanstiles, Amanda M.
• Duncan, Amanda M. Stiles
• Stiles Duncan, Amanda M.
• Stilesduncan, Amanda M. (correct answer)
Points earned:
0 out of 1
22. HIPAA recommends that physicians keep the records on patients for at least:
• HIPAA does not recommend a number of years. (correct answer)
• 1 year
• 3 years
• 2 years
Points earned:
0 out of 1
23. Which phrase is appropriate when calling a patient after a medical error has been discovered?
• “We need to discuss a confidential matter with you.”
• “We have made an error in your medical care and need to discuss it with you.”
• “We’d like you to come into the office to discuss some things that have happened with your care.” (correct
answer)
• “The physician wants to talk with you.”
Points earned:
0 out of 1
24. The method of filing in which one report is laid on top of the older report, resembling a roof, is called:
• pressboard filing
• shingling (correct answer)
• alphanumeric filing
• gleaning
Points earned:
0 out of 1
25. An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment
scheduling method called:
• advance booking
• wave scheduling
• grouping procedures (correct answer)
• modified wave scheduling
Points earned:
0 out of 1
26. The open office hours method of scheduling is also known as _____ scheduling.
• self
• wave
• tidal wave (correct answer)
• flexible office
Points earned:
0 out of 1
27. Which of the following steps for records release is out of order?
• Explain to the patient that the release form is necessary.
• Have the patient sign the form in the space indicated.
• Review the record release form with the patient and ask whether the person understands it. (correct
answer)
• Make a copy of the form for the patient’s chart.
Points earned:
0 out of 1
28. A set of laws designed to standardize electronic data exchange and protect health information is:
• CLIA
• HIPAA (correct answer)
• DHHS
• OSHA
Points earned:
0 out of 1
29. When patients need a series of appointments, it is best to:
• try to set the appointments for the same day of the week at the same time (correct answer)
• schedule them individually
• use any method of scheduling; they will all be effective
• let the patient call when he or she is ready to come in
Points earned:
0 out of 1
30. The medical assistant may help an angry caller to calm down by:
• getting angry in return
• calling the physician into the situation
• passing the situation off to the office manager immediately
• speaking in a lower tone of voice (correct answer)
Points earned:
0 out of 1
31. Which of the following is not important when taking incoming calls at the physician’s office?
• Answering the phone promptly
• Identifying the caller
• Getting off the phone in less than 2 minutes (correct answer)
• Minimizing wait time
Points earned:
0 out of 1
32. If your office is on the West Coast, what time is the latest time to call the East Coast if the office closes at 5:00?
• 2 PM (correct answer)
• 11 AM
• 4 PM
• 5 PM
Points earned:
0 out of 1
33. If proof of mailing is needed, the medical assistant might ask the post office for:
• a certificate of mailing (correct answer)
• special handling
• insured mail
• a certificate of delivery
Points earned:
0 out of 1
34. An effective way to deal with patients who are always late for appointments is to:
• give them the last appointment of the day (correct answer)
• have them wait until it is convenient for the physician
• refuse to schedule them after this happens several times
• advise them that they disrupt the office schedule
Points earned:
0 out of 1
35. Who would most likely be an internal customer in the medical practice?
• The employees (correct answer)
• The patient’s family
• The physician
• The patient
Points earned:
0 out of 1
36. Verification of insurance benefits is usually done by:
• asking the patient the effective date
• calling the insurance carrier (correct answer)
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• requesting a letter of eligibility from the carrier
• calling the patient’s employer
Points earned:
0 out of 1
37. Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely
busy medical office?
• “Dr. Bewell’s office.”
• “Good morning. This is Dr. Bewell’s office. Ms. Blakely speaking.”
• “Thank you for calling Dr. Bewell’s office. This is Tina.”
• “Dr. Bewell’s office. Ms. Blakely speaking.” (correct answer)
Points earned:
0 out of 1
38. Which factor determines whether patients must sign a truth in lending disclosure as required by Regulation Z?
• The person has a poor credit history.
• The physician includes a finance charge. (correct answer)
• Their bill is divided into two payments.
Points earned:
0 out of 1
39. Continuity of care means:
• an aggregate of activities designed to ensure adequate quality, especially in manufactured products or in the
service industries
• medical attention that continues smoothly from one provider to another so that the patient receives the
most benefit (correct answer)
• a formal examination of an organization’s or individual’s accounts
• granted or endowed with a particular authority
Points earned:
0 out of 1
40. If your office is in California and it is noon, what time is it on the East Coast?
• 9 AM
• 3 PM (correct answer)
• 8 AM
• 4 PM
Points earned:
0 out of 1
41. A person who represents a minor in legal situations is called a:
• respondeat minor
• respondeat superior
• guardian ad litem (correct answer)
• none listed
Points earned:
0 out of 1
42. The “E” entry in the SOAPER charting method means:
• education (correct answer)
• entry
• exclude
• evaluation
Points earned:
0 out of 1
43. A tickler file is an effective organizational tool to help the medical assistant:
• remember patients’ names
• manage office hours effectively
• learn to schedule efficiently
• mail appointment reminders (correct answer)
Points earned:
0 out of 1
44. When scheduling an inpatient admission, the medical assistant must make sure the patient understands which
of the following?
• All listed (correct answer)
• Name, address, and phone number of the facility
• Date and time to report for the admission
• What preadmission testing is necessary
Points earned:
0 out of 1
45. Which of the following is not true regarding chart placement in the medical facility?
• Charts can be left in the examination room while the patient is waiting for the physician. (correct answer)
• The chart should be placed in the door holder when the patient is ready for the physician.
• Charts may be placed in either the horizontal or the upright position in the door holder, depending on the
physician’s preference.
• Offices should develop convenient signals regarding chart placement that everyone understands.
Points earned:
0 out of 1
46. Which of the following letters should the physician sign personally?
• Orders for office supplies
• Letters of solicitation
• Collection letters to delinquent accounts
• Referral and consultation reports (correct answer)
Points earned:
0 out of 1
47. Which of the following conditions does not support classification of a minor by the courts as emancipated?
• The minor is married.
• The minor lives separate and apart from parents or a legal guardian.
• The minor wants to enter the armed forces. (correct answer)
• The minor is self-supporting.
Points earned:
0 out of 1
48. Files for patients who have died, moved away, or otherwise terminated their relationship with the physician are
called _____________ files.
• active
• inactive
• dead
• closed (correct answer)
Points earned:
0 out of 1
49. A filing system in which an intermediary source of reference, such as a file card, must be consulted to locate
specific files is called a(n) _____________ system.
• shelf filing
• shingling
• direct filing
• indirect filing (correct answer)
Points earned:
0 out of 1
50. Which of the following is not an advantage of computerized scheduling?
• More than one person can access the system at a time.
• The computer cannot select times based on patients’ needs. (correct answer)
• The computer can keep track of future appointments.
• Ample appointment setting software is available.
Points earned:
0 out of 1
51. Which of the following is not required when a telephone message is taken?
• The time and date
• The caller’s account number (correct answer)
• The name of the person to whom the call is directed
• The caller’s name and phone number
Points earned:
0 out of 1
52. The newest component used today to complete transcription and authenticate records is __________ software.
• voice-controlled
• voice registry
• voice recognition (correct answer)
• voice-activated
Points earned:
0 out of 1
53. Which of the following procedures is not correct with regard to calling a pharmacy with a prescription?
• Verifying that the pharmacy staff member took down the prescription accurately
• Calling in the prescription before verifying it with the physician (correct answer)
• Transcribing the information correctly when writing it down
• Noting on the chart the time and date the prescription was called in to the pharmacy
Points earned:
0 out of 1
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
54. Which of the following tests are exempt from CLIA standards for medical assistants?
• Dipstick urinalysis
• Spun hematocrit testing
• Urine pregnancy testing
• all listed (correct answer)
Points earned:
0 out of 1
55. If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the
earliest that you should call to place an order, assuming that the supplier opens at 8 AM?
• 10 AM
• 8 AM
• 11 AM (correct answer)
• 9 AM
Points earned:
0 out of 1
56. Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a
pediatrician?
• John Kidwell, Pediatrician
• Dr. John Kidwell, M.D.
• John Kidwell, M.D. (correct answer)
• Doctor John Kidwell
Points earned:
0 out of 1
57. Which of the following would be considered a patient amenity?
• Restrooms
• An on-site laboratory
• A writing table in the reception area (correct answer)
• Examination gowns in the examination rooms
Points earned:
0 out of 1
58. Which of the following names should be filed first?
• The Robertson Clinic
• A Roberts Production (correct answer)
Points earned:
0 out of 1
59. The medical assistant should never code a patient as having HIV unless it is clearly documented as confirmed in
the medical record.
• True (correct answer)
• False
Points earned:
0 out of 1
60. An item used to provide space for the temporary filing of materials is called a(n):
• OUTguide
• caption
• OUTfolder (correct answer)
• shingle
Points earned:
0 out of 1
61. The medical assistant should do the following when a new patient comes to the office?
• Collect the completed patient information sheet
• Make a copy of the patient’s insurance card, front and back
• Make a copy of the patient’s driver’s license
• All listed should be done (correct answer)
Points earned:
0 out of 1
62. If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical
assistant should offer to reschedule the appointment.
• 20
• 15 (correct answer)
• 30
• 5
Points earned:
0 out of 1
63. Which of the following names should be filed first?
• Wm. Jones
• William Jones (correct answer)
Points earned:
0 out of 1
64. The patient’s name should be used:
• all listed (correct answer)
• during the examination
• on greeting him or her at arrival
• when he or she leaves the office
Points earned:
0 out of 1
65. Which agency oversees and enforces the Controlled Substances Act?
• IRS
• OSHA
• DEA (correct answer)
• SWAT
Points earned:
0 out of 1
66. ICD-9 codes consist of three ¬primary digits and up to two additional digits.
• True (correct answer)
• False
Points earned:
0 out of 1
67. Arrange these names in alphabetic order. Select the sequence of numbers that reflects the correct alphabetic
order.
(1) Woods-Jones, Stefanie
(2) Ross, Kim
(3) Mitchell, Pat
(4) Jones, Sandra
• (1), (2), (3), (4)
• (3), (2), (4), (1)
• (2), (3), (1), (4)
• (4), (3), (2), (1) (correct answer)
Points earned:
0 out of 1
68. When working under a managed care plan, physicians agree to:
• charge fees that are based on local community averages
• accept fees that are predetermined by the plan (correct answer)
• base fees on national trends
• set fees within certain ranges provided by the plan
Points earned:
0 out of 1
69. Which is the best approach for efficiently handling the scheduling of patients due for an appointment?
• Calling the patient at work
• It is the patient’s responsibility to remember.
• Sending out a reminder asking the patient to call for an appointment (correct answer)
• Scheduling a date and time and notifying the patient
Points earned:
0 out of 1
70. Which of the following best describes the primary goal of “screening” telephone calls?
• Determining whether the calls are emergencies
• Handling calls at the lowest level possible
• Selecting which calls should be forwarded to which staff members through an understanding of the purpose
of the call (correct answer)
• Preventing calls from reaching the physician
Points earned:
0 out of 1
71. The appointment setting method by which a patient logs on to the Internet and views a facility’s schedule to set
his or her own appointment is called:
• self-scheduling (correct answer)
• grouping procedures
• advance booking
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• flexible office hours
Points earned:
0 out of 1
72. The most sacred trust that patients place in physicians and their staff members is:
• the ability to cure disease
• the competent treatment of symptoms
• confidentiality (correct answer)
• the fairness of charges for services
Points earned:
0 out of 1
73. Which statement is true regarding the handling of charts for patients who have appointments on a given day?
• Pull all files before the first patient arrives and arrange them in the order in which the patients are
scheduled. (correct answer)
• Pull all files the night before and organize them alphabetically.
• Pull the file for each patient as he or she arrives and give it to the physician.
• Check files for accuracy and completeness while the patient is with the physician.
Points earned:
0 out of 1
74. The process of moving an active file to inactive status is called:
• purging (correct answer)
• indexing
• coding
• conditioning
Points earned:
0 out of 1
75. The first prerequisite for scheduling an outpatient admission or procedure is:
• the patient’s demographic information
• a signed consent form
• the telephone number of the diagnostic or inpatient facility
• an oral or written order for the procedure from the physician (correct answer)
Points earned:
0 out of 1
76. When a patient calls with a complaint:
• use an approach similar to that for angry callers
• all listed (correct answer)
• find the source of the problem
• present options of solutions to the patient
Points earned:
0 out of 1
77. Which of the following can be used to keep a record of incoming telephone calls so that no message is
overlooked?
• Telephone log (correct answer)
• Voice mail
• Conference call
• Pager
Points earned:
0 out of 1
78. Patients expect the staff to treat them with:
• all listed (correct answer)
• concern
• care
• confidentiality
Points earned:
0 out of 1
79. Transcription tasks might be outsourced to:
• individuals working at home
• a business that offers transcription services
• a hospital employee who does extra transcription work
• any listed (correct answer)
Points earned:
0 out of 1
80. Medical liability cases can stem from:
• a breach of trust on the part of the patient
• a breach of trust on the part of the physician
• all listed (correct answer)
• some type of miscommunication between the patient and physician
Points earned:
0 out of 1
81. The medical assistant should begin the search for a code in the alphabetic index.
• True (correct answer)
• False
Points earned:
0 out of 1
82. To withdraw protection or support or to discontinue medical care without proper notice is called:
• failure to care
• nondelivery
• none listed
• abandonment (correct answer)
Points earned:
0 out of 1
83. When a requested appointment time is not available, the medical assistant should:
• immediately put the patient on a waiting list for that time slot
• suggest the patient see an alternate physician in the practice
• explain why the time is not available and offer a substitute date and time (correct answer)
• insist that the patient accept the next available appointment
Points earned:
0 out of 1
84. The physical medical record belongs to the:
• insurance company
• patient
• all listed
• physician or provider (correct answer)
Points earned:
0 out of 1
85. The “R” entry in the SOAPER charting method means:
• reinforce
• repeat
• response (correct answer)
• rationale
Points earned:
0 out of 1
86. Which of the following is (are) functions of the NCHS?
• Monitoring trends in health status and healthcare delivery
• Supporting biomedical and health services research
• All listed (correct answer)
• Identifying health problems
Points earned:
0 out of 1
87. An informed consent form must address which of the following?
• Risks and benefits of not performing the procedure
• Reasonable alternatives to the procedure
• Risks and benefits of the procedure
• All listed (correct answer)
Points earned:
0 out of 1
88. Which of the following is true concerning the scheduling of new patients?
• Financial arrangements should be explained when the appointment is made if the patient is expected to pay
at the time of service. (correct answer)
• The medical assistant should wait to obtain information about the chief complaint until the patient arrives for
the appointment.
• It should be assumed that the patient will look up directions to the office on the Internet.
• The patient should be offered only the times reserved for new patient appointments, without flexibility.
Points earned:
0 out of 1
89. Which of the following names should be filed first?
• Amy Martin
• A. Martin (correct answer)
Points earned:
0 out of 1
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
90. The medical record should be released only with a:
• verbal order from the office manager
• verbal order from the physician
• written order from the physician
• written release from the patient (correct answer)
Points earned:
0 out of 1
91. The purpose of a charge slip is to:
• provide an itemized billing statement on which the physician notes charges (correct answer)
• provide estimates of future treatments
• allow patients to apply for credit
• explain charges to patients before treatment
Points earned:
0 out of 1
92. Which statement is not accurate about correcting charting errors?
• Insert the correction above or immediately after the error.
• Draw two clear lines through the error. (correct answer)
• In the margin, initial and date the error correction.
• Do not hide charting errors.
Points earned:
0 out of 1
93. A physician who fails to obtain consent before treating a patient could be charged with:
• misfeasance
• breach of contract
• negligence
• battery (correct answer)
Points earned:
0 out of 1
94. The physician should be informed about a medical error made by a medical assistant:
• by the end of the day
• at the convenience of the medical assistant
• as soon as the mistake becomes known to the medical assistant (correct answer)
• before the patient leaves the office
Points earned:
0 out of 1
95. Which action shows the best customer service?
• Greeting all patients by name (correct answer)
• Using a sign-in sheet
• Offering coffee to all patients
• Waving as patients enter the office
Points earned:
0 out of 1
96. Which of the following is not objective information?
• Progress notes
• Family history (correct answer)
• Diagnosis
• Physical examination and findings
Points earned:
0 out of 1
97. The information in the appointment book must be legible, because it:
• provides a clear indication as to which patient is coming at what time
• all listed (correct answer)
• could be entered into court proceedings as evidence
• allows all those using the appointment book to read it clearly
Points earned:
0 out of 1
98. Which is the least satisfactory method of scheduling for the patient?
• Modified wave scheduling
• Wave scheduling
• Double booking (correct answer)
• Categorization or grouping
Points earned:
0 out of 1
99. Which of the following types of communication tools can be used to record verbal messages?
• E-mail
• Voice mail (correct answer)
• Call waiting
• Fax
Points earned:
0 out of 1
100. The statistical characteristics of human populations are called:
• perceptions
• demographics (correct answer)
• phonetics
• numbers
Points earned:
0 out of 1
101. Medicare’s UPIN stands for _______ identification number.
• unique physician
• unique provider (correct answer)
• universal provider
• universal physician
Points earned:
0 out of 1
102. Which of the following features is not a basic requirement of the office appointment book?
• Ease of writing
• Space for notations
• Appropriate size
• Color coding of days (correct answer)
Points earned:
0 out of 1
103. Claims that have errors or omissions that must be corrected and resubmitted to receive reimbursement are
called _____________ claims.
• incomplete
• dingy
• dirty (correct answer)
• clean
Points earned:
0 out of 1
104. Transferring or carrying from a book of original entry to a ledger is called:
• billing
• paying
• receiving
• posting (correct answer)
Points earned:
0 out of 1
105. The medical assistant should be extremely careful when using a speakerphone because:
• the service is expensive
• the call can be traced
• confidentiality can be violated (correct answer)
• it is distracting
Points earned:
0 out of 1
106. A matrix in the schedule:
• prevents booking of patients during meetings and hospital rounds (correct answer)
• is done at the end of the day
• is used only in large offices
• prevents overcrowding
Points earned:
0 out of 1
107. When informing patients that you must postpone their appointments because of the absence of the physician, it
is good practice to:
• be extremely apologetic about the inconvenience
• give them the name of one or more alternative physicians (correct answer)
• offer them priority over patients already scheduled in the future
• explain exactly why the physician cannot see them
Points earned:
0 out of 1
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
108. Which statement is not true regarding the reasons for keeping accurate medical records?
• Effects of various treatments can be tracked and statistics gleaned from them.
• The medical record provides critical information for other caregivers.
• Accurate records are vital for financial reimbursements.
• The patient’s family may want to examine the records and correct errors. (correct answer)
Points earned:
0 out of 1
109. A legal instrument that authorizes a person to act as the agent of the grantor is called a:
• will
• requisite
• medical record release
• power of attorney (correct answer)
Points earned:
0 out of 1
110. Which of the following is not a method of organizing a medical record?
• Chronologically
• Source oriented
• Progressively (correct answer)
• Problem oriented
Points earned:
0 out of 1
111. To examine claims for accuracy and completeness before they are submitted is to _________ the claims.
• correct
• audit (correct answer)
• revise
• reject
Points earned:
0 out of 1
112. The benefits of HIPAA include:
• higher administrative costs
• increased revenue cycle time
• lower administrative costs (correct answer)
• none listed
Points earned:
0 out of 1
113. Why might a physician receive only $185 for a procedure for which he billed the insurance company $255?
• The fee of $225 is above the maximum range charged by the other physicians in the area.
• All listed are correct. (correct answer)
• The insurance company’s fee schedule allows only $185.
• The physician’s fee profile has increased since it was set by the company.
Points earned:
0 out of 1
114. The principal advantage of using the wave method when designing the scheduling process is that it:
• provides more breaks for staff members
• gives priority to established patients
• allows flexibility to accommodate the unpredictable (correct answer)
• enables the physician to see more patients each day
Points earned:
0 out of 1
115. What information should the medical assistant get from patients when they request a prescription?
• The patient’s last diagnosis
• The patient’s medical history
• Treatments the patient has already tried (correct answer)
• The patient’s last laboratory results
Points earned:
0 out of 1
116. Which of the following is not a standard of care that physicians are expected to uphold?
• Follow his or her best judgment in treating patients.
• Exercise reasonable skill and care.
• Use reasonable care, attention, and diligence.
• Take the advice of consulting physicians. (correct answer)
Points earned:
0 out of 1
117. The office mission statement may:
• reflect the reason for the existence of the facility
• all listed (correct answer)
• be prominently displayed at the facility
• reflect the reason the physician went into practice
Points earned:
0 out of 1
118. The current Health Care Claim Form has also been called:
• all listed (correct answer)
• Universal Claim Form
• HCFA 1500
• CMS-1500
Points earned:
0 out of 1
119. HIPAA puts many restrictions on patient information used:
• All listed
• for marketing purposes or solicitation of sales (correct answer)
• None listed
• by the person completing the health insurance claim as an employee in the office
• by the physician alone as he or she ponders the diagnosis
Points earned:
0 out of 1
120. The most efficient type of medical record is the:
• computer-based medical record (correct answer)
• paper-based medical record
• both are equally efficient
• neither is efficient
Points earned:
0 out of 1
121. Who ultimately decides whether a medical record can be released?
• The medical assistant
• The office manager
• The physician
• The patient (correct answer)
Points earned:
0 out of 1
122. Who is the legal owner of a patient’s record?
• The patient’s insurance company
• The physician or agency where services were provided (correct answer)
• The patient
• Both the patient and the physician
Points earned:
0 out of 1
123. Who should be billed for the treatment of an emancipated minor?
• The guardian
• The parent who is financially responsible for the minor
• The minor (correct answer)
• The parent who came to the office with the minor
Points earned:
0 out of 1
124. What information would the medical assistant need to matrix the appointment book properly?
• Patient preferences regarding appointment times
• Days and hours the physician performs hospital rounds (correct answer)
• Appointment times for friends of the physician
• Employee vacation days
Points earned:
0 out of 1
125. Complete and correct financial records are necessary for:
• professional financial planning
• all listed (correct answer)
• accurate reporting of income
• prompt billing and collection procedures
Points earned:
0 out of 1
126. The chronologic record of the medical practice is the ______ journal.
• monthly
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• disbursement
• daily (correct answer)
• ledger
Points earned:
0 out of 1
127. The disbursement journal should show:
• every amount paid out (correct answer)
• interest accrued
• total payables
• all listed
Points earned:
0 out of 1
128. A trial balance should be done:
• once per week
• once per month (correct answer)
• twice per week
• twice per month
Points earned:
0 out of 1
129. The purpose of the disbursement journal is to keep a record of the amount:
• in the checking account
• owed by the physician
• paid out for various expenses (correct answer)
• owed to the physician
Points earned:
0 out of 1
130. For every disbursement from the petty cash fund, what should be completed?
• Voucher (correct answer)
• Packing slip
• Balance sheet
• Invoice
Points earned:
0 out of 1
131. To determine that the books for the practice are in balance, the medical assistant can perform a(n):
• cash flow statement
• trial balance (correct answer)
• end-of-day summary
• balance sheet
Points earned:
0 out of 1
132. The properties owned by a business are called:
• assets (correct answer)
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• liabilities
• equities
• accounts
Points earned:
0 out of 1
133. Which of the following is not an example of a negotiable instrument?
• Cashier’s check
• Credit card (correct answer)
• Money order
• Personal check
Points earned:
0 out of 1
134. What is the most common reason the ending balances in checkbooks and bank statements usually do not
match?
• Banks often make mistakes in the preparation of statements.
• Transactions are made between the preparation and receipt of the statement. (correct answer)
• Patients have written nonsufficient funds checks that do not appear on the statement.
• Errors are commonly made when checks and deposits are recorded in the checkbook.
Points earned:
0 out of 1
135. What is represented by the number in the “balance forward” box on the check stub?
• The total deposits made since the last check was written
• The amount in the account before the check is written (correct answer)
• The amount remaining in the account after the check has been written
• The amount of the check to be written
Points earned:
0 out of 1
136. When should checks from patients and other sources be deposited?
• At the same time bills are paid
• At the end of every week
• When the bank statement is reconciled each month
• As soon as possible after they are received (correct answer)
Points earned:
0 out of 1
137. A check made payable to “Cash” is most commonly used in the physician’s office to:
• pay for medical supplies
• replenish petty cash (correct answer)
• pay employees
• provide the physician with funds for travel expenses
Points earned:
0 out of 1
138. The first thing that should be done when a NSF check is received at the physician’s office is to:
• add the NSF fee to the patient’s statement balance
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
• call the patient to let the person know that the check was returned (correct answer)
• send a certified letter to the patient to demand payment for the check
• add the check back to the patient’s statement balance
Points earned:
0 out of 1
139. If a bank cashes a check that is later returned for insufficient funds, whom does it charge to recover the amount
lost?
• The person to whom the check was written
• The person who last endorsed the check (correct answer)
• The person who received the money
• The check’s maker
Points earned:
0 out of 1
140. Why is accepting third-party checks from patients usually poor policy?
• This type of check is illegal.
• The check likely will bounce.
• The reliability of the maker cannot be verified. (correct answer)
• Third-party checks are not negotiable.
Points earned:
0 out of 1
141. The first step in writing a manual check is to fill out a check stub.
• True (correct answer)
• False
Points earned:
0 out of 1
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help