Understanding Aged Care Services for Older Adults

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 41 of 172 © NSW TAFE Commission Topic 2: Ageing gracefully Overview In Topic 2 you will: • Learn words about aged care services • Discuss care for older people in your country • Read a website about aged care services • Read an email providing information about aged care services • Use conjunctions to write compound sentences.

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 42 of 172 © NSW TAFE Commission 2.1 Prediction Look at the picture and answer the questions. 1. Who are these people? Answer 2. What are these people doing? Answer

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 43 of 172 © NSW TAFE Commission 3. Underline the words you could use to describe this couple. aged mature aged young adult teenager toddler elderly old aged baby 4. Write a sentence about the picture using some of the above words. Answer

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 44 of 172 © NSW TAFE Commission 2.2 Ranking activity What support do elderly people need? 1. Think about the question above. Then read the support needs in the table below. Rank each item in the table from most important to least important. (1 = most important, 6 = least important) 2. Then discuss your ranking with other students. Decide as a group how the support needs should be ranked. (1 = most important, 6 = least important) A. My Ranking Rank: 1 - 6 Support getting dressed cooking meals transport keeping active household jobs like cleaning or gardening active talking to friends B. Group Ranking Rank: 1 - 6 Support getting dressed Cooking meals transport keeping active household jobs like cleaning or gardening active talking to friends

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 45 of 172 © NSW TAFE Commission 2.3 Group discussion In your country: 1. Who is responsible for helping elderly people? Answer 2. What support services are available to help the elderly? Answer 3. What can the elderly do if they have no family to help them? Answer 4. What aged care support services have you seen in Australia? Answer

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 46 of 172 © NSW TAFE Commission 2.4 Read and predict Before you read, look at the text below and answer the questions 1 - 3. From https://www.myagedcare.gov.au/home-start-here 1. This text will be about: Answer choices Put an X next to your answer a. aged care services b. children’s services c. youth services 2. Which parts of the text help you to guess the topic? (You can cross more than one answer.) Answer choices Put an X next to your answer a. the picture b. the phone number c. the heading 3. Write two words you think you will find in the text. Answer

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 47 of 172 © NSW TAFE Commission 2.5 Reading on the Internet Now read the text and answer the questions that follow. What is the Home Support Programme? The Australian Government has a home support program to help older people to live in their homes and communities. The government has paid workers or volunteers who go to the homes of older people and help them. Who is it for? This service is mainly for people aged 65 years and over. Examples of Home Support Program Services There are different kinds of services to help older people do daily activities. Some examples are: • transport to appointments (support workers can take you to your appointments) • help for household work like cleaning, washing clothes • personal care-help with getting dressed • help with meals (e.g. Meals on Wheels delivers frozen or chilled meals to older people) • social activities like people visiting you or taking you out (e.g. Neighbourhood Visit program) • help with taking medicines • help with gardening (e.g. mowing the lawn) How can you find more information about these services? You can phone the My Aged Care Contact Centre on 1800 200 422 between 8am and 8pm Monday to Friday. You can email to homesupportservices@fastmail.gov.au. If you speak a language other than English you can phone the Translating and Interpreting Service on 131 450. Adapted from: https://www.myagedcare.gov.au/help-home/help-home-what-expect https://www.myagedcare.gov.au/

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 48 of 172 © NSW TAFE Commission 1. What is this text about? Answer 2. The writer of this text wants to: Answer choices Put an X next to your answer a. tell a story b. give information c. give instructions 3. I could find this text: Answer choices Put an X next to your answer a. in a newspaper b. in a text message c. on a website 4. The home support program is run by: Answer choices Put an X next to your answer a. The local council library b. The Australian Government c. The Neighbourhood Program

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 49 of 172 © NSW TAFE Commission 5. What does Meals on Wheels do? Answer 6. Is the language in the text formal or informal? Answer 7. How can you get more information on home care services? Answer 2.6 Vocabulary for aged care 1. Find the following words/phrases in the above text. Then underline the words in the text. a. home support program b. communities c. mowing the lawn d. personal care e. household work f. volunteers g. social activities h. service i. neighbourhood

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 50 of 172 © NSW TAFE Commission 2. Match the word or phrase in Column A to the meaning in Column B. Write the correct number from Column B in the Answer Column. Read 1.5 Reading again and check that you understand the new vocabulary. Column A: Answer Column B: a. home support program 1. getting dressed or having a shower b. social activities 2. groups of people with something in common c. household work 3. doing things with friends e.g. going to a club or walking with friends. d. personal care 4. a group pf services to help people live at home e. mowing the lawn 5. people who work but are not paid money f. support 6. work in the house g. neighbourhood 7. cutting the grass h. volunteers 8. the homes and buildings around your home i. communities 9. help

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 51 of 172 © NSW TAFE Commission 2.7 Read an email to enquire Read the Case Study and answer the questions below. Mr and Mrs Kovas are both 85 and live in their own home in a suburb of Sydney. Now they are having difficulty looking after themselves at home. Their son lives overseas and their daughter Daniela lives in Melbourne. It’s very difficult for Daniela to help her parents. Daniela needs to organise some home support services for her parents. She read the My Aged Care website, however she still has some questions about support services. So she wrote an email to home support services to ask for more information. 1. Will Daniela’s email be formal or informal? Answer 2. Write three questions Daniela could ask home support services. Answer a. b. c.

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 52 of 172 © NSW TAFE Commission Now read the email that Daniela wrote and answer the questions that follow. Send To homesupportservices@fastmail.gov.au. Subject Home support enquiry Dear Sir/Madam I’d like to enquire about home support services for my parents. My parents are living in their own home and like to be independent. My father’s eyesight is failing, so he has given up his licence. My mother cannot drive, and they don’t live near public transport. I’d like to know how the transport services could help them. I read they can be taken to a doctor’s appointment, but can they get a lift to their local shopping centre? They have very few friends and have lost contact with their friends overseas. So could you tell me how Neighbourhood Aid could assist them? Mum loves her garden, and dad is a keen gardener too. However they now have knee and back problems, so their garden is neglected. What type of gardening help could they have? Finally how can I arrange for home support to assess them? Thank you for your assistance. Regards Daniela Kovacevic 3. In the email, Daniela wants to: Answer choices Put an X next to your answer a. invite home support services to her home. b. tell her parents’ life story. c. ask for information about home support services.

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 53 of 172 © NSW TAFE Commission 4. What are the three services Mr and Mrs Kovas need? Answer a. b. c. 5. Give two reasons why Mr and Mrs Kovas need transport support. Answer a. b. 6. Are the following statements true or false? Write True or False in the space provided. Question Write True or False a. Mr and Mrs Kovas have many friends. b. ‘Independent’ means doing things for yourself. c. ‘Enquire’ means asking for information.

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 54 of 172 © NSW TAFE Commission 2.8 Read about compound sentences Daniela uses conjunctions to join clauses together in her email. She uses conjunctions such as: and, but, or and so . When we join two clauses with a conjunction we call it a compound sentence. This means the sentence has 2 parts or clauses. Each part or clause makes sense by itself. Example from 2.7 “Read an email to enquire”: • My parents are living in their own home. • My parents like to be independent. We can join these 2 sentences into 1 sentence: My parents are living in their own home and like to be independent. (1 sentence) 2.9 Grammar - Conjunctions 1. The following sentences are from 2.7 “Read an email to enquire”. Underline the conjunction in each sentence. a. My parents are living in their own home and like to be independent. b. My father’s eyesight is failing, so he has given up his licence. c. My mother cannot drive, and they don’t live near public transport. d. I read they can be taken to a doctor’s appointment, but can they get a lift to their local shopping centre? e. They have very few friends and have lost contact with their friends overseas. f. Mum loves her garden, and dad is a keen gardener too. g. However they now have knee and back problems, so their garden is neglected.

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 55 of 172 © NSW TAFE Commission 2.10 Grammar - Compound sentences Match the sentence beginning in Column A to the sentence ending in Column B. Write the correct number from Column B in the Answer Column. Column A: Answer Column B: a. My mother cannot drive 1. and like to be independent. b. My parents are living in their own home 2. but can they get a lift to their local shopping centre? c. I read they can be taken to a doctor’s appointment, 3. and also they don’t live near public transport. d. Mum loves her garden 4. and have lost contact with their friends overseas. e. They have very few friends 5. so he has given up his licence. f. However they now have knee and back problems, 6. and dad is a keen gardener too. g. My father’s eyesight is failing, 7. so their garden is neglected.

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 56 of 172 © NSW TAFE Commission 2.11 Reading an email Look at the beginning of the text below and answer the questions. Send To dkovacevic@cc.com.au Subject Home support information Message Dear Daniela Thank you for your enquiry regarding support services for your parents. Please see suggested home support services listed below. 1. This text will be about: Answer choices Put an X next to your answer a. home support services b. children’s services c. youth services 2. Write two words you think you will find in the text. Answer a. b.

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 57 of 172 © NSW TAFE Commission Now read the whole email and answer the questions that follow. Send To dkovacevic@cc.com.au Subject Re: Home support information Message Dear Daniela Thank you for your enquiry regarding support services for your parents. Please see suggested home support services listed below: 1. Transport services: These services can assist your parents to get to the hospital or doctors’ surgery for their medical appointments or tests. Support workers can also help to take them to other appointments such as eye or hearing tests. 2. Neighbourhood Aid: Neighbourhood Aid can provide social activities for your parents. In some areas a community bus can be arranged to take them to local seniors’ centres. Volunteers can visit your parents to give them company. 3. Gardening services: The Green Thumbs group are volunteers who can provide help to keep your parents’ garden and lawn tidy. This includes mowing the lawn, pulling out weeds and general gardening work. To access assistance, your parents will need to register through My Aged Care. They can call 1800 200 422 and talk with My Aged Care staff who can register them over the phone. It’s easy for them, and they just need their Medicare Card ready. For more information on registration go to: https://www.myagedcare.gov.au/register- to-be-assessed . Kind regards Josie James Community Services Coordinator

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 58 of 172 © NSW TAFE Commission 3. Josie James wrote this email to: Answer choices Put an X next to your answer a. tell friends about something that happened in the past b. give information about some support at home services c. give instructions about work transport 4. Is this text formal or informal? Answer choices Put an X next to your answer a. formal b. informal 5. Who will read this text? Answer 6. What two kinds of appointments does the writer mention? Answer a. b. 7. What do Neighbourhood Aid volunteers do? Answer

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Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 59 of 172 © NSW TAFE Commission 8. Are the following statements true or false? Write True or False in the space provided. Question Write True or False a. A volunteer is a paid worker. b. A lawn is some land with grass. c. To ‘ give them company’ means to make friends 2.12 Write it right The home support email below is in the wrong order. Write the email on the following page, in the correct order using capital letters and full stops. Use the stages of the email to help you. 1. neighbourhood aid : neighbourhood aid can provide social activities for your parents In some areas a community bus can be arranged to take them to local seniors’ centres Also volunteers can visit your parents to give them company 2. For more information on registration go to: https://www.myagedcare.gov.au/register- to-be-assessed . 3. dear daniela 4. gardening services: the green thumbs group are volunteers who can provide help to keep your parents’ garden and lawn tidy this includes mowing the lawn, pulling out weeds and general gardening work 5. kind regards 6. thank you for your enquiry regarding support services for your parents please see suggested home support services listed below 7. josie james community services coordinator 8. finally to begin assistance, your parents will need to register through my aged care they can call 1800 200 422 and talk with my aged care staff who can register them over the phone it takes 10 minutes and they just need their medicare card ready 9. subject: home support information 10. transport services: these services can assist your parents to get to the hospital or doctors’ surgery for their medical appointments or tests support workers can also help to take them to other appointments for eye or hearing tests

Resource ID: CAE_18_09_SWERWT007_SW_1of1_20191208 Page 60 of 172 © NSW TAFE Commission 2.13 Stages of a formal email Email Part Email a. Header including the Subject b. Greeting and receiver’s name c. Paragraph 1 Tells the reader why you are writing. d. Paragraph 2 Gives information about the topic. e. Paragraph 3 Gives more information about the topic. f. Paragraph 4 Gives information about the topic. g. Paragraph 5 Ends the email politely. Gives the contact details of the writer. Says what you want the reader to do next. h. Closing i. Sender’s name and contact details

SWERWT007 Workbook - Read and write basic factual texts Topic 2

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