C-Week 6 Discussion
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School
Southern New Hampshire University *
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Course
IHP 510
Subject
Medicine
Date
Feb 20, 2024
Type
docx
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1
Uploaded by grisslyus
The meeting was about a hospital’s initiative called “Patient Access” to provide newly diagnosed breast cancer patients with an appointment within 3 to 5 days of the day they called for an appointment. This was a change in the process of how we schedule new patients. Since the breast center had the highest scheduled appointments for new patients, they thought it would be a promotional tactic to implement in this department. During the meeting, the head breast oncologist provided data proving that the initiative would work and how it would benefit the new patients. She gave us a pitch we were to say to the patients when they called in for an appointment and what would be needed before the appointment, such as medical records, imaging, pathology reports, and medical history. At one point during the meeting, it was a one-sided conversation; we could not provide feedback or questions during that time because the leaders wanted to present first, then we were asked questions and feedback later in the meeting.
Overall, it was a very positive meeting. We were able to provide feedback which provided the sender with an assessment of the effectiveness of the communication between sender and receiver (Berkowitz, 2022), express our concerns, and have an open dialog about how we felt about the initiative. At this point of the meeting, it became a two-sided conversation. They validated our concerns and answered all our questions. During this meeting, I became very emotional because when we receive calls from frightened newly diagnosed patients, they want to be seen by a provider immediately; they do not want to wait for two weeks, a month, or longer to be seen by a provider, it was a way I felt, I can provide patients hope and a sense
of relief, and it was an initiative that we knew patients would highly benefit from. My co-worker and I scheduled about 8 to 10 new patients per week within the 3 to 5-day initiative. The initiative was a success.
After reading the chapter, the meeting achieved the seven major communication components (sender-encoding-message-channel-channel-decoding-receiver-
feedback).
References:
Berkowitz, E. N. (2022).
Essentials of health care marketing
(Fifth edition). Burlington, MA: Jones & Bartlett Learning. ISBN: 978-1-284-20015-7
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