1. DSMR 215_Digitial Commerce & Promotion_cbaeza_Win24(1)

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Drexel University • Westphal College of Media Arts and Design • Design and Merchandising DSMR 215 - 001 CRN 23581, 3.0 credit • Digital Commerce & Promotion (Winter 2024) Tuesday / 12:30 pm – 3:20 pm Location | URBN Center 108 Chris Baeza / 610-529-5524/ cdb93@drexel.edu Office Hours by Appointment Course Description The Internet has changed nearly every aspect of how lifestyle brands operate in the 21 st century. Digital marketing, social media, and e-commerce have become crucial to merchandising fashion apparel, accessories, home fashion and beauty business growth. In this course students will gain a deeper understanding of how the digital economy works, and they will develop the critical insights necessary to design a brand strategy to succeed in e- commerce, digital, and social media marketing. http://catalog.drexel.edu/coursedescriptions/quarter/undergrad/dsmr/ Program Learning Outcomes & Drexel Student Learning Priorities http://drexel.edu/provost/assessment/outcomes/dslp/ Program Learning Outcomes Drexel Student Learning Priorities Demonstrate strong verbal communication, writing and visual presentation skills. (1) Communication, Creative and Critical Thinking Develop, execute, and communicate creative ideas and merchandise strategies for application in the consumer lifestyle industries. (2) Communication, Creative and Critical Thinking, Ethical Reasoning, Informational Literacy, Self-Directed Learning, Technology Use Demonstrate the ability to synthesize visual research, quantitative and qualitative market data, and retail trade information for industry decision making and strategic planning. (3) Leadership, Professional Practice Demonstrate a comprehension of diverse marketplaces and consumers around the world and the ability to pursue leadership roles, delegate tasks and manage team outcomes. (4) Global Competence, Leadership, Professional Practice Demonstrate competence in retail mathematics, analysis of data and merchandise planning supported by software applications along with the ability to conduct comprehensive research and apply findings to chosen concentration in design and merchandising. (5) Self-Directed Learning, Technology Use, Global Competence, Leadership, Professional Practice 1
Course Learning Objectives and Assessments DSLP # Course Learning Objective Assessment 1,5, 6,10 Understand the digital disruption of the fashion industry and the current digital landscape and develop a deeper understanding of consumer behavior. Consumer Behavior Project Aesthetic Project 1,2,5,6,8,10 Demonstrate proficiency with digital messaging & storytelling. Consumer Behavior Project Aesthetic Project Team Company Analysis 1,2,5,6,8, 9, 10 Understand the aspects of strategic marketing in the digital age and the importance of data and analytics along with psychological and sociological theories . Consumer Behavior Project Simulations Aesthetic Project 1,2,5,6,8,9, 10 Develop a digital commerce & promotion strategy which is on brand message and effectively engages the targeted consumer. Aesthetic Project Team Company Analysis Course Format This course meets in person and will be a combination of lectures, topical discussions, speakers, and work sessions for working on the project in consultation with the Professor and your teammates. This class will employ many of the ideas outlined in the flipped classroom methodology. A flipped classroom is a type of blended learning where students consume instructional content (lectures, videos, reading) outside of the classroom and use in-class time to conduct classroom exercises and do activities that are traditionally assigned as homework. In addition, there will be industry experts who will come into the classroom to compliment the various topics covered during the semester. Students are to express and articulate clearly their view toward the topics in this course in a method that reflects the quality of a professional in the corporate world or any other discipline at Drexel University. It is the ethical responsibility of the student to support the learning community in this course in a positive and constructive manner. Maintaining a positive learning community is parallel to expectations one will experience in supporting a positive work environment after graduation. Professional attitude includes, but is not limited to, the ability to maintain and contribute to a positive learning environment, professional attitude towards classmates, guests, and the instructor. It is my expectation that a professional attitude be clearly demonstrated on a 2
consistent and daily basis. The ability to receive and give critical feedback, respond to challenging situations with a positive attitude, and support an excellent working environment are all essential. In addition, preparation for guest speakers is essential. Research the speaker prior to the date they are scheduled to speak and develop at least 3 questions you could ask the speaker. Think of questions that will lead to unique responses from the speakers -- responses they wouldn't find in a text or via a Google search. This course will offer you an opportunity to: Develop a deeper understanding of consumer behavior by learning about relevant psychological and sociological theories. Practice rebranding an underperforming product by researching the best target market segment to target with MIMIC Consumer Behavior simulator. Practice various forms of social media promotion with the MIMIC Social simulator Create an online store based on a well research white space opportunity and buyer persona. Understand how to use various social media channels to publish and disseminate relevant branded content in order to engage audience and to increase social impact, influence, and value. Conduct in-depth research of an existing brands ecommerce & social media strategy. The D&M attendance policy is as follows: Two excused absences Third absence is a drop of the final grade Fourth absence is grounds for failure Attendance/Lateness: Please follow the Drexel policy as outlined by the Office of the Provost, http://www.drexel.edu/provost/policies/absence.html . Attendance is imperative to gain a meaningful understanding of the topics covered and to work within the group. As a result, you must attend all classes. Attendance is not optional. Students who miss class cannot participate and it is essential that students attend each class prepared to discuss the day’s topics. If you must be absent, I will make every effort to help you succeed if myself and group members are notified prior to the absence. In the event of an absence, it is your responsibility to get class notes, assignments, etc. from classmates in a timely fashion. An absence will not be considered an excuse for a late assignment. All assignments are due on the due date unless instructed otherwise. There is no credit for late assignments . Please communicate with me. If you do not understand something or are struggling with your projects, see me earlier rather than later. If you want to discuss your grades, project issues or anything else, schedule an appointment so we can review. All assignments must be uploaded in BBLearn. It is the student’s responsibility to ensure assignments have been uploaded correctly. Each assignment can be posted as an attachment in BBLearn ( Please save all files as a PDF file format ). 3
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All sources referenced must be cited using a standardized citation method (APA). APA citation basics When using APA format, follow the author-date method of in-text citation. This means that the author's last name and the year of publication for the source should appear in the text, for example, (Jones, 1998), and a complete reference should appear in the reference list at the end of the paper. If you are referring to an idea from another work but NOT directly quoting the material, or referring to an entire book, article, or other work, you only have to make reference to the author and year of publication and not the page number in your in-text reference. All sources that are cited in the text must appear in the reference list at the end of the paper. https://owl.english.purdue.edu/owl/resource/560/01/ (APA Guidelines as referenced on Drexel University Library’s website) All assignments must be Word-processed using professional business format and prose (no slang please). You may not use Apple’s programs. You can download MS Office from Drexel. Visuals should be cited as shown below: Online Engagement Student Professionalism A key distinguishing feature of an online course is that communication occurs primarily via the written word. Because of this, the body language, voice tone, and instantaneous listener feedback of the traditional classroom are all absent. These facts need to be taken into account both when contributing messages to a discussion and when reading them. Following the guidelines below will prevent misunderstandings. 1. Be professional. Think carefully about the content of your message before contributing it. Once sent to the group, there is no taking it back. Poor grammar and spelling reflect poorly on you. It is a good practice to compose and check your comments in a word-processor before posting them. 2. Tone down your language . Given the absence of face-to-face clues, written text can easily be misinterpreted. Avoid the use of strong or offensive language and the excessive use of exclamation points. If you feel particularly strongly about a point, it may be best to write it first as a draft and then to review it, before posting it, in order to remove any strong language. 3. Keep a straight face . In general, avoid humor and sarcasm. These frequently depend either on facial or tone-of-voice cues absent in text communication or on familiarity with the reader. 4. Be forgiving . If someone states something that you find offensive, mention this directly to the professor. Remember that the person contributing to the discussion is 4
also new to this form of communication. What you find offensive may quite possibly have been unintended and can best be cleared up by the professor. 5. Test for clarity. Messages may often appear perfectly clear to you as you compose them, but turn out to be perfectly obtuse to your reader. One way to test for clarity is to read your message aloud to see if it flows smoothly. If you can read it to another person before posting it, even better. Texts & Course Needs #Required Stukent Simulations – email link will be sent Aesthetic Platform - email link will be sent #Software Blackboard Learn will be used to administer the course communication, final project, grades, and other materials (e.g., PowerPoint files, additional readings, handouts, assignment guidelines, evaluation forms). #Optional Hootsuite Blog Social Media Examiner Buffer Blog HubSpot Social Media Blog Smartbrief’sSocialMediaDiges Edited Blog Course Schedule Customer Behavior E-commerce – Build to Sell Grading Matrix and Assessment Customer Perception Simulations Aesthetic Project Team Company Analysis TOTAL 25% 20% 25% 30% 100 % 5
CONSUMER PERCEPTION (25% of your grade) In pairs, research 4 ethical Fashion brands – pick from good on you . For each Brand, evaluate your own perceptions of the brands based on their website and social channels. NEXT Select 1 brand and review their competitors’ websites and social channels. Then create a perceptual map, perception report, and recommended repositioning plan. Step One: Record Your First Impression (4 brands) Go to the brands website + social channels. Read through the website, watch the videos, go to all the social channels etc. and then record your first impression. Answer the following questions when recording your impressions: What was your first thought when you saw the website? How would you describe the brand after reading the description on the home page? What did you think of the photos on the home page? Did they change your initial impression of the brand? Record your first impressions on the visuals and descriptions of the photos on the website and social. Navigate to the “Menus” tab and review the brands products and prices. What was your initial reaction to the pricing? How did the “About US” and “Press” pages affect your perception of brand? Would you normally look at these pages for a website/social like this? What was your overall impression of the website and social presence after reviewing all the content? How would you describe the brand based on the website? What prior experience with a similar brand do you have? How do you think this may have influenced your perception of the brand? Step Two: Review the Competition (1 of the 4 brands) Go to the four competing companies’ websites. Read through the websites, watch any videos, and then record your impressions of each website. Answer the same questions for competing websites (when applicable) as you did for the brands website. Step Three: Create a Perceptual Map (same brand as Step 2) Once you’ve reviewed all the websites, create a perceptual map based on the following four categories: 1. Trendy/Fashion Options 2. Basic/Classic Options 3. High Price point 4. Moderate Price point Step Four: Share & Record 6
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Introduce the brand via their website to 3 other people (note demographic information of the 3 selected people) and make a note of their perception of the brand. How do your perceptions either match or differ with what the 3 other people shared with you. Step Five: Create a Perception Report and Repositioning Plan Does a new perceptual map need to be created that takes into account the viewpoints of the 3 people above from step 4? Create a chart that notes the common perceptions from you and the 3 others and the outlying opinions of individuals. Based on the common perceptions, create a repositioning plan for the brand. The plan should include things to remove and add to the website, possible advertising campaigns, and steps to take on social media. Create a Power Point Deck (Presentation) which consists of 6 slides: Slide 1 | chart with an overview of Step 1 Slide 2 | chart with an overview Step 2 Slide 3 | Step 3 Slide 4 - 6 | Step 4-5 Present for 5 minutes: You will give a presentation to the class. Practice ahead of time – make sure it is seamless, well organized, creative and must incorporate vocab/narrative from the reading in your presentation. Be prepared to critique your peers and participate in the class discussion. SIMULATION (20% of your grade) A very important part of this course are two simulations which will give you experiences with important elements consumer behavior and social media. The simulation company, Buhi is based on Herschel Bags https://herschel.com/? &gclid=EAIaIQobChMIzLOln6WZ5AIVkp6fCh318AU8EAAYASAAEgLI4_D_BwE An email link will be sent to you so you can purchase your licenses of the simulation and enroll in the our course on the platform. After registration use the following link to use the simulation. https://home.stukent.com/ AESTHETIC PROJECT (25% of your grade) The purpose of this project is to give you a real-world experience with an innovative eCommerce/social platform. You will: o Understand the digital disruption of the fashion industry and the current digital landscape and develop a deeper understanding of consumer behavior. o Demonstrate proficiency with digital messaging & storytelling. 7
o Understand the aspects of strategic marketing in the digital age and the importance of data and analytics along with psychological and sociological theories. o Develop a digital commerce & promotion strategy which is on brand message and effectively engages the targeted consumer. AESTHETIC PROJECT (continued) Objective: Where Ethics meets Aesthetics by creating an online store that is a digital source for eco- fashion and sustainable living that is dedicated to bringing together ethical designers/brands and conscious consumers. You will o Create an page on the platform based on a specific “Aesthetic” o Create 3 buying personas for the page. o Drive traffic to your page via blogging and/or social media content o Promote your store with online Ads (costs can be covered by Aesthetic) o Track new sign ups you drive (with help of Aesthetic team) o Create your own viral loop to drive traffic to your store (incentive to share) Process: Create your own Aesthetic page Merchandise products in an e-commerce retail environment by curating an assortment of products from various brands. White Space Create 3 buying personas for the page. Buyer personas are semi-fictional representations of your ideal customers based on data and research. Buyer Persona What Is a Target Market (And How to Find Yours in 2023) Drive traffic to your page via blogging and/or social media content A keyway to attract traffic to an online store is to blog regularly about topics related to what you are selling. This type of activity is basically known as ‘inbound marketing’ and if you don’t engage in it, you are potentially missing out on a huge number of sales. What is Inbound Marketing? Promote your store with online ads Consider using paid-for ads on Google and Facebook to put your products in front of your target audience. Google AdWords Made Simple: A Step- by-Step Guide Track new sign ups you drive (with help of Aesthetic team) Once you’ve attracted a visitor to your store, you should always attempt to capture their email address — make sure it’s always extremely easy for one of your visitors to subscribe to your mailing list. This allows you to easily send potential and existing customers news about new products. Create your own viral loop to drive traffic to your store (incentive to share) Actively encourage your site visitors to share your products on Twitter, Facebook and other social networks. This can generate more visits to your store Grading will be based on the following: Page Creation Target Customer/Buyer Persona 8
Drive Traffic via viral loop Your ability to learn and navigate the Aesthetic system Your creativity in the design and layout of your store/page You will present the page creation opportunity, persona, products, metrics on traffic to the class. In addition, you will monitor the page and complete a reflection paper due Week 11 of the term. TEAM COMPANY ANALYSIS (30% of your grade) Each team will research and analyze The Big Favorite who utilizes a strong digital platform. The Big Favorite is a company that is innovative and exchanges payments through the internet. The project is intended to be an extensive examination of the total digital platform of a company (ie. website, social media, blog, eCommerce functions, etc.) and how this is used to achieve the company’s goals. The team must analyze every aspect of the company . The purpose of the exercise is to combine our exploration of the digital space, with our discussions of the fundamentals of running a business. The analysis should at least cover the following: Define the value proposition. What does the company do? What need does it fill? Define the market Who are the customers? What is the location, size and general scope of the market? How is the digital space used to connect with this market? Define the competition Is this a highly competitive field? Who are the major competitors? How is the company addressing competition? Define the sales What is the revenue model? What are the trends in sales? What are the various revenue channels? Define the digital platform. Describe the website. How is social media used? What is the strategy for the digital platform? Define improvements If you were running this company, what would you do differently? From this analysis, the team will create a deck and should explain the team’s perspective on the key categories. Each team member is expected to contribute equally to the research, analysis and deck creation. The deck will be presented will be graded on; 1. Depth of the analysis (ie. level of detail and ability to touch on the key categories above) 2. Quality of content and use of visuals 3. Delivery of an engaging, creative and informative presentation which: 1. Provides the founder of the company with a new insight 9
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2. All team members participate in the presentation. 3. Focuses on showing the company's website and other digital assets (and using examples from the site and competitors) to make clear points for the analysis. Note: Presentations where the team simply reads from notecards, or delivers a monotone, unrehearsed program will receive lower grades. Grading Scale: 97-100 = A+Superior – Rare grade given for work of highest achievement 94-96 = A 90-93 = A- 87-89 = B+ Above Average – Mastery of subject matter considerably 84-86 = B above the acceptable standard 80-83 = B- 77-79 = C+ Average – Standard performance of good college students 74-76 = C 70-73 = C- 67-69 = D+ Below Average - Passing, but inferior work 64-66 = D Anything below a 64 will result in a failing grade. Drexel University Academic Policies: Students are expected to be familiar with and adhere to Drexel University policies. o Academic Integrity, Plagiarism, Dishonesty and Cheating Policy https://drexel.edu/provost/policies-calendars/policies/academic-integrity/ o Student with Disability Statement https://drexel.edu/disability-resources/support-accommodations/student- family-resources/ o Course Add/Drop Policy https://drexel.edu/provost/policies-calendars/policies/course-add-drop/ o Course Withdrawal Policy https://drexel.edu/provost/policies-calendars/policies/course-coop- withdrawal/ o Absence from Class https://drexel.edu/provost/policies-calendars/policies/absence/ Note, Initial Course Participation (ICP): Class attendance is critical to your success as a student. Missing classes may impact your class success and your federal financial aid. o COVID-19 Effective September 6, face masks will be RECOMMENDED in all indoor shared spaces, including classrooms. Masks will still be REQUIRED in health care settings. A well-fitting, high-filtration mask provides substantial protection to the wearer, even if others around you are not masked. Masks continue to reduce the risk of transmission in crowded settings or for individuals who are at increased risk of severe illness from COVID-19. Drexel will continue to make KN-95 and KF-94 masks available to students and employees who 10
cannot otherwise access them. You can request a mask at the Hagerty Library, DAC, Recreation Center, Main Building Lobby, Kline School of Law, New College Building lobby, the Queen Lane security desk and Drexel COVID testing centers. You can also obtain free masks through vendors participating in the U.S. government’s free N95 program . Always carry a mask with you as guidance and situations may change. As members of the Drexel community, we all play a role in supporting our collective health and safety, and we appreciate your collaboration and commitment to this. University policies are subject to change as the situation changes. More information is available on the Drexel Response to Coronavirus website . o Class Recording Meetings of this course might be recorded. Any recordings will be available to students registered for this class. Students are expected to follow appropriate university policies and maintain the security of passwords used to access recorded lectures. Recordings, or any part of the recordings, may not be reproduced, shared with those not in the class, or uploaded to other online environments. o Appropriate Use of Course Materials It is important to recognize that some or all of the course materials provided to you may be the intellectual property of Drexel University, the course instructor, or others. Use of this intellectual property is governed by Drexel University policies, including the IT-1 policy found at: https://drexel.edu/it/about/policies/policies/01-Acceptable-Use/ Briefly, this policy states that all course materials including recordings provided by the course instructor may not be copied, reproduced, distributed or re-posted. Doing so may be considered a breach of this policy and will be investigated and addressed as possible academic dishonesty, among other potential violations. Improper use of such materials may also constitute a violation of the University’s Code of Conduct found at: https://drexel.edu/compliance-policy-privacy/ and will be investigated as such. o Artificial Intelligence Policy In the D&M program, we recognize that learning to utilize AI is a valuable emerging skill. AI tools like ChatGPT or Dall-E 2 can enhance the writing process, stimulate thinking and complement, not replace, the creation of visuals. However, they should never replace your own efforts. You are permitted to use AI tools for generating ideas and brainstorming, but remember that the content they produce may be flawed. You must not present AI-generated work as your own; instead, cite it like any other reference. Plagiarism rules apply to AI-generated work. Learning to use AI responsibly is crucial. Keep in mind that AI has limitations, biases, and lacks critical thinking. Always fact-check AI outputs and include this AI Statement The content presented in this ________ is the original work of the author, unless explicitly cited from external sources. During the _______creation, Chat GPT (for example, insert what was used) was 11
consulted to provide feedback and ensure alignment with the project's rubric. While no AI-generated content is directly included in this ______, certain advice and insights from ChatGPT (for example, insert what was used) were taken into account when formulating ideas. Any specific contributions from ChatGPT (for example, insert what was used) have been attributed and ethically incorporated into the ________development." See this article for proper APA formatting of such citations: How to cite ChatGPT The university's policy on plagiarism still applies to any uncited or improperly cited use of work by other human beings, or submission of work by other human beings as your own. o Reporting Discrimination If you would like to make a report (anonymous or named) regarding any type of discrimination, please contact either: o The Office of Institutional Equity and Inclusive Culture: 215.895.1405 | eic@drexel.edu | https://drexel.edu/equity-inclusive-culture/reporting/EIC- 1/ o The Drexel University Compliance Hotline: 866.358.1010 | https://tinyurl.com/yckjufp5 o The Director of your Program, Chris Baeza, cdb93@drexel.edu o The Academic Advisor of your major, Joanna Zale, jz874@drexel.edu o The Head of your Department, Ann Gerondelis, aig38@drexel.edu (Note: Speaking with any of these 3 people, or any faculty or staff will result in a mandatory report made to the Office of Institutional Equity and Inclusive Culture.) For Emergencies, call Drexel Public Safety: 215.895.2222 (or 911) Experiencing or witnessing discrimination can have a direct impact on mental well-being. Contact the Student Counseling Center, or email counseling@drexel.edu if you would like to talk to someone. o Westphal College Diversity, Equity, and Inclusion Council https://drexel.edu/westphal/about/diversity-equity-inclusion/ o The Office of Institutional Equality and Inclusive Culture 215.895.1405 | eic@drexel.edu Course Change Policy o Course direction each week may be altered based on feedback and new information o Please see the academic calendar for updated dates for add/drop https://drexel.edu/provost/policies-calendars/academic-calendars/quarters-2022- 2024/ 12
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Course Schedule (subject to change) (Make sure that there are 10 weeks of instruction & either a “Week 11” or “Finals Week” explicitly in the calendar) Week /Date Class Topic, Discussion, Exercise Homework – Refer to BB Learn Week 1 – Tues. 1/9 Welcome & Syllabus Topic: Consumer Behavior Review: Customer Perception Project Set up Simulation Accounts Week 2 – Tues. 1/16 Consumer Behavior Simulation Rounds 1 and 2 Week 3 – Tues. 1/23 Topic: Consumer Need, Motivations, Goals & Perception In class: A Dove Film / see below Social Simulation Round 1 | Organic Social Posts Week 4 – Tues. 1/30 Guest Speaker: pending Topic: Consumer Personalities Customer Perception Project DUE 2/26 Week 5 – Tues. 2/6 Customer Perception Project Presentations (5 mins each) Topic: Build to Sell Review: Aesthetic Project Consumer Behavior Simulation Rounds 3.4 and 5 Aesthetic Project – Page creation/White-space opp. Week 6 – Tues. 2/13 Topic: Buyer Persona, Shop the look & Drop-Shipping In class: Work on Aesthetic Project (Buyer Persona) Social Simulation Round 4 | Paid Social Posts Aesthetic Project 13
Week 7 – Tues. 2/20 Topic: Ads & Analytics Review: Team Company Analysis In class: Aesthetic Project Consumer Behavior Simulation Rounds 6 and 7 Week 8 – Tues. 2/27 Guest Speaker: Pending In class: Aesthetic Project DUE 3/5 Social Simulation Round 7 | Social Media Influencers Week 9 – Tues. 3/5 Aesthetic Project Presentations (7 mins each) Team Company Analysis working time in class Social Simulation Round 10 | Social Media Week 10 – Tues. 3/12 Final Presentation See Blackboard Module DECK DUE Prior to Class Week 11 – Tues. 3/19 Reflection Paper for the Aesthetic Project DUE See Blackboard Module Week 3 | Tues. 1/23 | Brand Perception (Taken from Consumer Behavior by Radhika Duggal) The perceptions consumers have of a brand, its values, and its products and services can have a dramatic impact on consumer purchase behavior. If a business can foster positive perceptions focused on these aspects, it’s likely to be able to build a sustainable, loyal, and growing customer base. According to the American Marketing Association, a brand is, “A name, term, design, symbol, or any other feature that identifies one seller’s good or service as distinct from those of other sellers. The legal term for brand is trademark. A brand may identify one item, a family of items, or all items of that seller. If used for the firm as a whole, the preferred term is trade name.” But what does that mean for consumers? For consumers, a brand is the intangible value proposition that separates one commodity product (or at least products within competitive, fragmented landscapes) from the next. Brands are more than just a company’s logo or name — they convey the company’s value, differentiating factors, and the principles the company stands for. Watch this video created by Dove . Consider what principles and values the company stands for. Then answer the following questions. How could this video impact consumers’ perception of the Dove brand? Does this video make you want to buy Dove products? Explain why or why not? 14
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