Signature Assignment Starbucks

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University of Phoenix *

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535

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Management

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Jan 9, 2024

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docx

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Uploaded by rrashundra

Signature Assignment: Innovative Leadership Report Rashundra Reedy University of Phoenix LDR/535 April 3, 2023 Dr. George DeMetropolis

Applying Leadership Theories The leadership role is the vital heartbeat of any organization's success, however, having the wrong leader in charge could result in profit loss, high employee turnover, as well possible business closure. Executives are often confounded by culture, because much of it is anchored in unspoken behaviors, mindsets, and social patterns. Many leaders either let it go unmanaged or relegate it to HR, where it becomes a secondary concern for the business. This is a mistake, because properly managed, culture can help them achieve change and build organizations that will thrive in even the most trying times (Groysberg, 2018).Leadership has many elements and layers to it, so one's definition and perceptions are quite different, along with what qualifies as leadership or being a leader. In the business world, leadership is defined as it being the capacity of a company's management to set and achieve challenging goals, take fast and decisive action when needed, outperform the competition, and inspire others to perform at the highest level they can. Leaders are invaluable when it comes to formulating and communicating new strategic directions, as well as communicating with and motivating employees to increase dedication to organizational goals. Ongoing leadership skill straining is essential to making sure that leaders are on the right track.

Starbucks needed a change The Starbucks organization is currently in need of change to improve its sustainable success. As a manager, it is important to assess and recommend the appropriate leadership style or approach to support the proposed change. In this report, we will examine three leadership styles: Situational Leadership, Servant Leadership, and Transformational Leadership, in the context of the organizational culture and proposed change. Starbucks needs to make a change to address the decline in customer satisfaction, which has resulted in decreased sales and revenue. To address this, the organization plans to implement a new customer experience program, which will focus on improving the customer experience through better service and product quality. Examination of Leadership Styles: Situational Leadership: This leadership style involves adapting leadership behavior to match the development level of the employees. In the context of Starbucks, this approach may be useful in managing the change by assigning leadership roles to employees based on their abilities and development

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levels. This approach is effective in situations where employees have varying levels of expertise and require different levels of guidance and support. Servant Leadership: This leadership style prioritizes the needs and well-being of employees and focuses on their personal and professional growth. In the context of Starbucks, this style may be useful in supporting the proposed change by creating a culture of inclusivity and valuing employee input. This approach may lead to improved employee satisfaction, which can translate to improved customer satisfaction and increased revenue. Transformational Leadership: Transformational Leadership is a style of leadership that a leader identifies the needed change and creates a vision to guide the change ("Transformational Leadership", n.d.).Transformational leadership theory states a leader transforms their employees' way of thinking by gaining their trust. Once they gain the trust of their subordinates, the motivation and culture change to positive vibes; therefore, the production or output of work increases, and the organizational goals are more realistic. With having the technicians, it will help the company to improve and help the customers better navigate on each site. In the context of Starbucks, the Transformational approach may be useful in implementing the proposed change by inspiring employees to embrace the new customer experience program. This approach may lead to

increased employee engagement, which can translate to improved customer satisfaction and increased revenue. Justification for Recommended Leadership Style: Based on the assessment of the three leadership styles, we recommend the Servant Leadership style as the best approach to support the proposed change at Starbucks. This leadership style aligns with the organization's mission and vision of creating a culture of inclusivity and valuing employee input. Additionally, the Servant Leadership style will support sustainable organizational success by increasing employee satisfaction and engagement, which can translate to improved customer satisfaction and increased revenue. Conclusion: Leadership is the accomplishment of a goal through the direction of human assistants—a human and social achievement that stems from the leader's understanding of his or her fellow workers and the relationship of their individual goals to the group's aim (W.C.H., 2004). In conclusion, I do not believe that you can only use one leadership style to run a successful company. You must be willing to change and be flexible with the situation and the circumstances that continue to face each company. Any organization must go through change if they want to compete with constant changes in demands from consumers. Once the need for change has been realized, the organization must choose the correct leader or leaders whom

can communicate a reasonable goal for the employees and bring the organization closer to the ending mission and vision statement the implementation of a new customer experience program that is very crucial in improving customer satisfaction and Starbucks revenue. References: Northouse, P. G. (2018). Leadership: Theory and practice. Sage Publications. https://www.mindtools.com/pages/article/transformational-leadership.htm https://hbr.org/2004/01/understanding-leadership https://www.langston.edu/sites/default/files/basic-content-files/ TransformationalLeadership.pd W.C.H., P. (2004).Understanding Leadership. https://hbr.org/2004/01/understanding- leadership Groysberg, B. (2018).The Leaderâ€™s Guide to Corporate Culture.https://hbr.org/2018/01/the- leaders-guide-to-corporate-culture

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