SITXHRM010_Assessment 2_Practical Assessments_v1.0

ASSESSMENT COVER SHEET Assessment Details Qualification Code and Title SIT60322 Advanced Diploma of Hospitality Management Block/ Term/ Year Unit Code and Title SITXHRM010 Recruit, select and induct staff Assessment Type Assessment 2_Practical Assessment Re-assessment YES NO Due Date Student Details Student Name Student ID Instructions to Students: Please read the following instructions carefully.  The purpose of this assessment is to assess your knowledge and skills.  This assessment is to be completed according to the instructions given by your assessor.  To be deemed satisfactory in this assessment, you must write the answers to all written questions correctly or meet all the performance criteria for activity based assessments by the due date.  Submission after the due date will result in a penalty fee.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmission in showing your competence with this unit.  If you feel the decision made by your assessor was incorrect please refer to your Student Handbook for information on assessment appeal for the required steps to appeal the decision.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the tasks carefully then complete all tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Submitted document should follow the given criteria. Font should be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document should be printed double sided.  This is individual Assessment. Once you have completed the assessment, please provide the hard copy of the Assessments to your Trainer/ Assessor.  Plagiarism is copying someone else’s work and submitting it as your own. Any plagiarism will result in NYC. For Assessor Use Only Assessor’s Name Assessment Decision : To be accessed as satisfactory in this assessment task, the student must address ALL assessment items/questions satisfactorily. All individual assessment tasks of this unit must be completed satisfactorily for a student to achieve an overall grade of competent for this unit. The Student’s Performance is SATISFACTORY NOT SATISFACTORY SITXHRM010 Recruit, select and induct staff– A2 v1.0 1

Student Declaration : I declare that I have read and agreed to the instructions mentioned above and declare that the work submitted is my own and has not been copied or plagiarized from any person or source. I have been assessed in this unit and advised of my result. I am aware of my appeal rights. Signature: Date: / / Assessor Declaration: I declare that I have conducted a fair, valid and flexible assessment with this student and I provided appropriate feedback. Signature: Date: / / ASSESSMENT INFORMATION Assessment 2 – Practical Assessment Practical Assessment The Practical Assessment is a set of tasks that must be completed in a business operation or activity where new staff members are recruited, selected and inducted. This can be an industry workplace, or a simulated industry environment set up for the purposes of assessment. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to recruit, select and induct staff. The Practical Assessments in this workbook include: 1. Workplace Assessment A series of tasks assessing the candidate’s practical knowledge and skills relevant to the unit of competency. This includes the candidate completing workplace documents or similar as evidence of competent performance. 2. Workplace Practical Observation A set of assessment tasks where the candidate must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor. IMPORTANT!  All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.  The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.  Should you encounter issue or concerns regarding your assessment, contact your assessor. SITXHRM010 Recruit, select and induct staff– A2 v1.0 2

Your State/Territory Some tasks in this Practical Assessment require you to refer to equal employment opportunity legislation applicable to the state/territory where the recruitment, selection and induction of staff for this practical assessment is based or located in. For your assessor’s reference, indicate below which state/territory your workplace/organisation is based or located in by ticking the box that corresponds to your answer. When completing these tasks, refer to equal employment opportunity legislation applicable to the state/territory you ticked below. The state/territory where your workplace/organisation is based or located in. ☐ Australian Capital Territory ☐ South Australia ☐ New South Wales ☐ Tasmania ☐ Northern Territory ☐ Victoria ☐ Queensland ☐ Western Australia SITXHRM010 Recruit, select and induct staff– A2 v1.0 4

Workplace Assessment Assessment Overview This workplace assessment requires you to coordinate the recruitment, selection and induction process on at least four occasions. This assessment is divided into six tasks:  Task 1: Prepare for Recruitment  Task 2: Advertise for Positions  Task 3: Evaluate Applications Received  Task 4: Conduct Selection Interviews  Task 5: Make Employment Offers  Task 6: Conduct Induction Programs You are required to complete the assessment tasks in a business operation or activity where new staff members are recruited, selected and inducted. This can be an industry workplace, or a simulated industry environment set up for the purposes of assessment . Each task comes with a set of instructions. You are to follow these instructions to complete the assessment. Each task will require you to either:  Submit completed workplace templates and/or any required documentation; or  Demonstrate task requirements while being observed by the assessor. Some tasks may include both requirements. These will serve as evidence of your task completion. Before starting this assessment, your assessor will discuss with you these instructions, resources, and guidance for satisfactorily completing the tasks. SITXHRM010 Recruit, select and induct staff– A2 v1.0 5

Task 1: Prepare for Recruitment ASSESSMENT INSTRUCTIONS This task requires you to prepare for the recruitment of at least four open positions in your organisation. STEPS TO TAKE 1. Access and review workplace documentation with information on the following:  At least two operational activities in the organisation for monitoring  Performance data on the following for each operational activity: o Organisational service levels o Organisational efficiency levels  Job descriptions  Organisational policies for recruitment and selection 2. Monitor your organisation’s performance data for each operational activity on at least two separate occasions This must include monitoring the following:  Organisational service levels  Organisational efficiency levels Use your organisation’s template for monitoring performance data. You may also use the Monitoring Report template provided at The Continent Hotel site. 3. Consult with at least two colleagues to determine:  At least four recruitment needs There must be one recruitment need for each of the following positions: o Casual o Contract or temporary o Full-time or part-time permanent o Volunteer  Job description related to each identified recruitment need  Salary level of each identified recruitment need  Selection parameters for each identified recruitment need  Selection process for each identified recruitment need SITXHRM010 Recruit, select and induct staff– A2 v1.0 7

 Advertising process and costs SITXHRM010 Recruit, select and induct staff– A2 v1.0 8

Task 2: Advertise for Positions ASSESSMENT INSTRUCTIONS This task requires you to create and disseminate advertisements for the recruitment needs identified in Workplace Assessment Task 1 . STEPS TO TAKE 1. Access and review the following:  Job recruitment approval forms prepared in Workplace Assessment Task 1  Media channels for advertisements identified during consultation with colleagues in Workplace Assessment Task 1  Selection criteria prepared in Workplace Assessment Task 1 .  Organisational policies for recruitment and selection. 2. Create an advertisement for each approved position for recruitment. Use your organisation’s template for preparing the selection criteria. You may also use the Job Advertisement template provided at The Continent Hotel site. 3. Disseminate each advertisement using identified media channels. YOU WILL BE ASSESSED ON YOUR  Practical knowledge of organisational policies for recruitment and selection.  Practical skills relevant to creating and disseminating recruitment advertisements. ASSESSOR’S CHECKLIST Before starting this task, review the Workplace Assessment Task 2 – Assessor’s Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.  Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the following to your assessor:  At least four job advertisements created for each position SITXHRM010 Recruit, select and induct staff– A2 v1.0 10

 At least two evidence of advertisement dissemination – one for each media channel used SITXHRM010 Recruit, select and induct staff– A2 v1.0 11

YOU WILL BE ASSESSED ON YOUR  Practical knowledge of organisational recruitment and selection practices.  Practical skills relevant to administering recruitment. OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following checklists provided along with this workbook.  Workplace Assessment Task 3 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task.  Workplace Assessment Task 3 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the practical skills listed in the Observation Form prior to the assessment.  Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.  Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the following to your assessor:  At least eight partially completed score sheets  Interview Schedule  Copy of documentation from the recruitment process, including: o Resumes or Curriculum Vitae of applicants. o Communication with unsuccessful applicants. o Communication with shortlisted applicants. SITXHRM010 Recruit, select and induct staff– A2 v1.0 13

Task 4: Conduct Selection Interviews ASSESSMENT INSTRUCTIONS While being observed by your assessor, conduct selection interviews for shortlisted applicants as per the Interview Schedule prepared in Workplace Assessment Task 3 . STEPS TO TAKE 1. Access and review the following:  Selection process consulted with colleagues in Workplace Assessment Task 1 .  Selection criteria for recruitment needs prepared in Workplace Assessment Task 1.  Interview Schedule prepared in Workplace Assessment Task 3.  Resumes or Curriculum Vitae of shortlisted applicants from Workplace Assessment Task 3 .  Equal employment opportunity (EEO) principles and legislation applicable to your organisation. 2. Organise the interview for each shortlisted applicant. 3. Conduct selection interviews for each open position identified in Workplace Assessment Task 1 . 4. Evaluate each shortlisted applicant from Workplace Assessment Task 3 based on each of the following:  The selection criteria for each open position.  Adherence to equal employment opportunity principles.  Adherence to equal employment opportunity legislation. Update the Score Sheet used in Workplace Assessment Task 3 . 5. Select one successful applicant for each open position. 6. Communicate selection recommendations to colleagues on the interview panel. 7. Secure at least one other type of documentation from the selection process conducted above. Examples of additional documentation include interview records, curriculum vitae of selected applicants, etc. SITXHRM010 Recruit, select and induct staff– A2 v1.0 14

Task 5: Make Employment Offers ASSESSMENT INSTRUCTIONS This task requires you to make employment offers to at least four successful applicants selected in Workplace Assessment Task 4 . STEPS TO TAKE  Access and review the following: o Score sheets of the applicants selected in Workplace Assessment Task 4 o Organisational policies for recruitment and selection.  Draft employment offer letters for selected applicants for each open position. Draft one employment offer letter per selected applicant. Use your organisation’s template for preparing the employment offer letters. You may also use the Employment Offer Letter template provided at The Continent Hotel site.  Communicate the employment offer to each selected applicant. YOU WILL BE ASSESSED ON YOUR  Practical knowledge of organisational recruitment and selection practices.  Practical skills relevant to selecting staff. ASSESSOR’S CHECKLIST Before starting this task, review the Workplace Assessment Task5 – Assessor’s Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL  Organise workplace resources required for you to complete this assessment.  Advise you on the time and location of the assessment.  Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment.  Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the following to your assessor:  At least four employment offer letters for selected applicants  At least four evidence of communicating with selected applicants – one for each applicant SITXHRM010 Recruit, select and induct staff– A2 v1.0 16

Task 6: Conduct Induction Programs ASSESSMENT INSTRUCTIONS This task requires you to plan and organise induction programs for new employees selected in Workplace Assessment Task 5 . STEPS TO TAKE 1. Access and review the following:  Workplace documentation with information on organisational objectives  Organisational policies for induction  Induction documentation 2. Plan for the induction program of each new employee selected in Workplace Assessment Task 5 Use your organisation’s template for preparing the induction plans. You may also use the Induction Plan template provided at The Continent Hotel site 3. Consult with at least two operational colleagues to take inputs on minimising disruptions when implementing the induction programs 4. Conduct induction program for each new employee YOU WILL BE ASSESSED ON YOUR  Practical knowledge of induction programs and typical content.  Practical skills relevant to implementing induction programs. OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following checklists provided along with this workbook.  Workplace Assessment Task 6 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task.  Workplace Assessment Task 6 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. SITXHRM010 Recruit, select and induct staff– A2 v1.0 17

STUDENT ASSESSMENT CHECKLIST Review all the items/tasks you have completed for this assessment. You may refer to checklist provided below. Tick all the items you have accomplished once you’re finished with the assessment. Student Assessment Checklist Assessment 2_Practical Assessment  Task 1: Prepare for Recruitment Task 2: Advertise for Positions Task 3: Evaluate Applications Received Task 4: Conduct Selection Interviews Task 5: Make Employment Offers Task 6: Conduct Induction Programs SITXHRM010 Recruit, select and induct staff– A2 v1.0 19

TASK OUTCOME SHEET The Feedback Evaluation Sheet below is the assessment questions and tasks for each of the assessment events that the student is required to complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment task and ‘NYS’ if the student does not meet these requirements. Also, you are required to write comments on the quality of this evidence under the ‘Comments’ column. For your judgement on the student’s overall performance, tick ‘Satisfactory’ if the student achieves a satisfactory outcome for all of the tasks or ‘Not-Yet-Satisfactory’. Task Outcome Sheet Assessment 2_Practical Assessment S NYS Comments Task 1: Prepare for Recruitment Monitoring Report Evidence of consultation with colleagues Specify evidence: At least four job recruitment approval form At least four selection criteria Task 2: Advertise for Positions At least four job advertisements At least two evidence of advertisement dissemination – one for each media channel used Specify evidence submitted: 1. 2. Task 3: Evaluate Applications Received At least eight partially completed score sheets SITXHRM010 Recruit, select and induct staff– A2 v1.0 20