Annotated Bibliography ENGL 202D

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Temple University *

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203

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Management

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Feb 20, 2024

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Eyanat Miah Sustainability and/or Corporate Responsibility in the Hospitality Industry Abram, M., & Jarzabek, J. (2016, July 21). Corporate Social Responsibility in the hotel industry : Environmental implications . Corporate social responsibility in hotel industry - environmental implications. https://core.ac.uk/reader/85129420 The objective reason I plan on using this article in my research is that it is to get a better understanding to describe the fundamental aspects of corporate social responsibility when it comes to hospitality. This article presents the activities/good practices that hotels may take up and apply it to their own CSR. Gentinetta, J. (n.d.). 11 examples of CSR practices in the hospitality industry . Hospitality News & Business Insights by EHL. https://hospitalityinsights.ehl.edu/csr-practices-hospitality- industry#:~:text=CSR’s%20main%20goal%20is%20to,striving%20to%20improve %20their%20experience . The purpose of this article is to shine a light on several companies that have shifted them strategies to focus on a younger audience or generation of further environmentally and socially active guests, and to encourage other companies to take similar actions. Benefits are shown withing the article and I see myself using this to gain better knowledge on hospitality as well as sustainability. Hahn, J. (2022, November 8). Corporate Social Responsibility: A guide for hotels and venues . Corporate Social Responsibility: A guide for hotels and venues | Cvent Blog. https://www.cvent.com/uk/blog/hospitality/corporate-social-responsibility-hotels Being in charge of operating a hotel/venue, brings many opportunities and smart and fierce decisions need to be made. When it comes to my topic and the research, a lot of it involves CSR

which is corporate social responsibility. This article is valuable to me due to the different types of CSR methods, I can use this to my advantage and know each method and apply it well in my paper. Jamir, I. (2022, October 23). CSR practices in the hospitality industry . Rural Handmade. https://ruralhandmade.com/blog/csr-practices-in-the-hospitality-industry This article is critical for me because it shows me how CSR methods are used within hospitality. The article prior helped me get an understanding of each method and this article shows me examples with charts on how it is used to benefit the hospitality industry and what can be a adopted to achieve an increase in revenue and goodwill when it comes to its stakeholders. Jiddi, F. E. (2023, July 28). Does corporate social responsibility result in Better Hotel Guest Attitudinal and behavioral loyalty? . Heliyon. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10407672/ This article is also being used to understand CSR. It gives examples and makes connections. towards customers and their loyalty. Customers are the most critical stakeholders, a connection is made as well as shown how improvement in these sectors can keep customers who are staying, satisfied, and having a profitable business, while investing in the impact on customer experience. Johann, M. (2023, March 1). CSR strategy in the hospitality industry: From the COVID-19 pandemic crisis to recovery . International Journal of Contemporary Management. https://sciendo.com/article/10.2478/ijcm-2022-0012 This article would mainly be used to learn about shortcomings or losses hospitality industries had

to face during COVID-19. It gives me an idea about marketing trends and even when they are applied, without an attraction of customers no profitable income can be made. I gained a broader idea of what was faced during the outbreak of COVID-19 and how many things were responded to while trying to stabilize great losses. Rimal, D. (2021). Rethinking social responsibility in the hospitality industry during and after COVID-19 . Rethinking social responsibility in the hospitality industry during and after COVID-19 - VU Center for Business & Society. https://business-society.org/vids_pods/rethinking-social-responsibility-in-the-hospitality- industry-during-and-after-covid-19/ This article gives me a lot of information on how the hospitality industry had to respond after the effects of COVID-19. The pandemic forces hoteliers to rethink the ways to do business and a decision was made to design new business strategies to cope with present or future challenges that may occur. It was believed this was the right move to build strategies to ensure environmental and economic sustainability. Singal, M., & Rhou, Y. (1963, January 1). Corporate Social Responsibility in the hospitality sector . Boston Hospitality Review Corporate Social Responsibility in the Hospitality Sector Comments. https://www.bu.edu/bhr/2017/01/27/hospitalitycsr/ There's general agreement moment that business plays an ever-adding part in society and a Corporate responsibility goes beyond just making gains. The conception of social responsibility still has evolved from the understanding that a company should look after not only its investors and guests but also its workers, the larger society and community, and indeed the environment, therefore giving rise to the triadic bottom-line approach of enhancing profit, people, and the planet.

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UFC Online. (2022, December 3). Sustainability in hospitality: How industry leaders can help . UCF Online. https://www.ucf.edu/online/hospitality/news/sustainability-in-hospitality- why-it-is-important-and-how-industry-leaders-can-help/ This article gives a big overview of sustainability and why it is extremely important when it comes to hospitality matters. All tourism relies on the natural and artistic resources that attract people/tourists and act as the main growth and development in that specific economy. Some destinations, similar to those in the Caribbean, calculate on pristine beaches and clear waters to bring in people. Others, similar to Austria, calculate on their artistic heritage architecture, museums, and possible cuisine to drive sightseer visits. WebRezPro. (2022, November 28). Social Responsibility in the hospitality industry: What you can do and why you should . https://webrezpro.com/social-responsibility-in-the-hospitality- industry-what-you-can-do-and-why-you-should/ This article is important to my research because it gives great information and methods that can be adopted and used for greater sustainability. It explains how to use less plastic, be energy efficient with lightbulbs, how low flow taps/toilets can be very beneficial, install triple-glazed windows can benefit the environment as well as keep the guests warm. Working with locals and getting food to the hotel can reduce carbon footprint and it'll be a unique way of working. Installing charging stations for customers who own electric vehicles.

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