Understanding Quiz 2: Key Concepts and Questions Explained

Quiz 2 Question 1: Which of the following is NOT an information barrier to effective performance? (1 Point) O Informal leaders @© Ineffective feedback O Lack of performance metrics O Vague objectives Question 2: What is the term for the process of obtaining information about a job by determining the duties, tasks, and activities involved and the knowledge, skills, and abilities required to perform the tasks? (1 Point) Task analysis Content analysis Needs analysis Organizational analysis O O0OO0OO0® Resource analysis Question 3: According to the textbook, which of the following represents Level 4 in A Competency Profile for Senior Leaders? (1 Point) O Leads team through discussions and research to identify key new themes and goals that everyone can accept and use @ Al stakeholders are engaged in a process to rewrite the new directions in terms that relate specifically to their roles O Key stakeholders are consulted and have input into direction-setting O communicates new directions so that everyone affected knows the new directions

Question 4: (1 Point) Question 5: (1 Points) Question 6: (1 Point) Question 7: (1 Point) Which of these is NOT a needs analysis outcome? O Clarifying the nature of gaps in performance @ Analyzing the consequence of training O Developing measures for training evaluation O Identifying performance gaps A. Managers at eX Software Company are required to perform the following: communicate and give new direction, lead teams through consultation, inspire a team toward developing fresh enquiries, and consult key participants when necessary. Collections of knowledge, skills, behavior and personality traits such as these are called . ‘competencies Which of the following is a structural barrier to effective performance? Lack of clarity around roles and responsibilities Lack of tools and equipment Lack of performance measurements O 00 e® Lack of reward systems What is the most often used method of collecting data for a needs analysis? O work samples O observations @ surveys O Interviews

Question 8: What is typically the emphasis of training programs? (1 Point) O Expertise, evaluation, and mastery O Development, rewards, and practice O skills, knowledge, and abilities @® Learning, behaviour, and performance Question 9: How can error training improve learning and performance? (1 Point) O Errors enable trainees to learn how to sequence activities. @ Errors force trainees to leamn error-recovery strategies. O Errors permit trainees to view themselves as human. O Errors allow trainees to learn to avoid certain activities. Question 10: Which of the following is NOT a training design activity? (1 Point) O create a statement describing what trainees should be able to do after training O Decide how training should be provided: on-the job, off-the-job, or e-learning @ Determine how to calculate cost vs. benefits associated with the training program O Determine what content should be provided to allow training objectives to be met

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Question 11: (1 Point) Question 12: (1 Point) Question 13: (1 Point) According to Saks and Haccoun, what should training content be anchored on? O The standard that will evaluate the behaviour O The time when the new content will be needed @ The needs and objectives of the training O The employee who is to perform the desired behaviour All of the following are components of training design in the model for training effectiveness with the exception of: O Active learning ® Learning culture O conditions of practice O Error management Duane decides to use two different instructional methods to facilitate learning outcomes during a one-hour session. He wants to supplement discussion with another method. Which of the following would NOT be an appropriate pairing with discussion? O case incident @ Action learning O Lecture O videos

Question 14: What training method is most appropriate when the trainer needs to focus trainees on one single topic? (1 Point) Behaviour modelling Case incident Case study O O ®O Role play Question 15: A human resource manager asks you for help. She wants to introduce a training program that will help resolve personality conflicts at work. All else being equal, what off-the-job training method (1 Point) would you recommend to the manager? O simulations O Games O Behaviour modelling @ Role play Question 16: Action learning has five main phases. Which phase is typically the most arduous and time consuming? (1 Point) Developing and analyzing possible solutions Evaluating the effectiveness of the training Diagnosing the problem Getting senior management to accept action learning as an appropriate training method OO ®O0O0 Collecting the data

Question 17: What is the main factor that will cause trainees to resist behaviour modelling? (1 Point) The model does not capture and represent relevant behaviours The trainees do not trust the trainer to produce a safe learning environment The transfer phase does not link the behaviour to the workplace ® O OO The behaviours are not congruent with common work practices Question 18: A particular company approaches its Human Resources Department and asks the manager of training and development (T&D) to create training programs that tackle real-world issues facing the company. (1 Point) What training method would the manager of T&D likely pick? O simulation O Lecture O Games @ Action leaming Question 19: The following are examples of On-the-Job training except: (1 Point) O Coaching O Job rotation O Apprenticeship @ Behaviour modelling

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Question 20: What training method shares characteristics similar to mentoring with one significant difference: scope or focus? (1 Point) O Apprenticeship @ Coaching O Job instruction O Behaviour modelling Question 21: Which off-the-job training method is similar to job instruction training because both techniques rely on observation, rehearsal, reinforcement, and transfer? (1 Point) O case incident O Role play @ Behaviour modelling O simulation Question 22: In order for job rotation to be effective, what should a human resource department consider at a strategic level? (1 Point) O Job rotations replace more traditional training methods, saving money and time. O Job rotations should be provided to employees in non-management roles. O Job rotations become a de facto career planning tool. @ Job rotations should be integrated into the overall corporate human resource plan.

Question 23: Which of the following areas is NOT identified in the textbook as an important issue to consider when designing a mentoring program? (1 Point) Ensure appropriate levels of funding are available Ensure success factors are identified Ensure a feedback process is in place O 00 e Ensure linkages between program goals and business goals are identified Question 24: What are the critical deliverables of the Standards Red Seal Program in Canada besides consistency in training? (1 Point) Ensuring the specific needs of companies are met Promoting skill labour mobility across Canada Promoting skill development in white-collar occupations Delivering cost-recovery programs across Canada O OO0 ®O0 Providing funding opportunities for small and medium-sized businesses Question 25: Which of the following is NOT a primary advantage of computer-based training to organizations? (1 Point) O Reduction of training costs O standardized and consistent training @ Personalized training design O Ability to link training to job performance

Question 26: What type of expertise refers to the ability to use knowledge and skills across a range of tasks, settings, and situations? (1 Point) O Active O subject-matter O Routine @ Adaptive Question 27: Internet relay chat, application sharing, live audio and videoconferencing are tools used in? (1 Point) O Role play ® Synchronous learning environments O web-based electronic performance support system O Asynchronous learning environments Question 28: From a trainer's perspective, what is the reasoning behind using performance aids on-the-job? (1 Point) @ Memorization of tasks takes too much training time O Al employees require tools to do their jobs O Trainees do not always perform consistently O Trainees develop short-cuts to keep up with the work

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Question 29: This has become increasingly popular as a flexible and speedy training method: (1 Point) O Electronic simulation O Instructor-led training @ self directed leaming O Distance learning O Video conferencing Question 30: Which of the following might NOT be features of an asynchronous training program? (1 Point) AVvideo of the instructor interviewing a subject-matter expert An online live chat session with the instructor Text and graphics available on a web site Mass e-mails sent to all the learners by the instructor O OO ®O0 Animation features to help illustrate a concept or process « Lesson6-Easy:7/7 « Lesson7-Easy:5/5 « Lesson8-Easy:3/3 Sections: « Lesson8-Hard:3/3 « Lesson9-Easy:3/3 « Lesson9-Hard:3/3 « Lesson10-Easy:6/6 Total Grade: 30/30 (100%) ©

My Quiz 2

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