RC_SITXHRM009 Assessment 1 -Short Answers

Assessment Tasks and Instructions Student Name Anish Panchkoti Student Number RC00003396 Course and Code Certificate IV in Kitchen Management Unit(s) of Competency and Code(s) SITXHRM009 Lead and manage people Stream/Cluster Certificate IV in Kitchen management Trainer/Assessor PRABHALEEN KAUR Assessment for this Unit of Competency/Cluster Details Assessment 1 Short Answers Assessment 2 Project Assessment 3 Practical Observation Assessment conducted in this instance: Assessment 1 2 3 Reasonable Adjustment 1. Has reasonable adjustment been applied to this assessment? No No further information required Yes Complete 2. 2. Provide details for the requirements and provisions for adjustment of assessment: Student to complete My assessor has discussed the adjustments with me I agree to the adjustments applied to this assessment Signature Anish Panchkoti Date 02/12/2023 2 nd Assessor to complete I agree the adjustments applied to this assessment are reasonable Name Signature Date 1 of 17

Assessment Guidelines What will be assessed The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:  roles of and functions performed by supervisors and managers: o decision making o delegating tasks o monitoring staff o planning and organising o providing information:  organisation performance  changes in organisational policies  marketing information and targets  overall organisational objectives  plans for new equipment  rationale for management decisions  technology updates  training developments  expectations, roles and responsibilities of team members: o adhering to policies and procedures o cooperative and open communication o nature and scope of work o relationships with others in the workplace and interdependent areas of activity o reporting requirements  considerations in the individual development of staff: o change in job responsibilities o external training and professional development o formal promotion o internal training and professional development o opportunity for greater autonomy or responsibility  features of different leadership styles  features of open and supportive communication  characteristics of effective leadership  principles of teamwork and: o characteristics of effective teams o roles and attributes of team members o organisation of teams o potential team problems o benefits of effective teamwork  role and theories of motivation as they apply to the management of individuals and teams  the role of group dynamics in successful team management  forms of recognition and reward applicable to leading staff: o acknowledging individual good performance to the whole team o incentive initiatives o informal acknowledgement o presenting awards o written reports to management  types of organisational plans and planning processes. Place/Location where assessment will be conducted 2 of 17

Assessment 1 Your Task: Answer the following questions below. All questions must be answered. Question 1 List 5 roles and functions performed by supervisors and managers: Answer may include (but not limited to): Liaison Researcher Disseminator Spokesperson Negotiator Note: Trainer may also use knowledge of job functions, such as Supervise F&B Staff, Monitor waiting staff, etc. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2l. Representing the Team. Question 2 Match the leadership style on the left to the description on the right: Authoritarian or autocratic leadership – 2. Participative or democratic – 1. Laissez-faire style -3. Transactional leadership -5. Transformational leadership -6 Situational leadership- 4. 1. Gives guidance to the team, but also seek their input and opinions when making decisions. 2. Involves somebody speaking from a position of power and exercising tight control over their subordinates. 3. Involves giving people a job and a possible direction and letting them do it themselves. 4. Involves modifying your style of leadership to suit the particular situation. 5. Involves setting out clear goals and objectives, along with the corresponding rewards and punishment. 6. The leader will offer some kind of personal transformation to the follower. Reference: Reach Community College, eBook, Lead and manage people, Slide,1b. Leadership Styles 4 of 17

Question 3 List 4 important skills (or characteristics) of members of an effective team: 1. Listening: Team members must be willing to listen to other people's ideas without interrupting and to respect their contributions to the team. 2. Discussion: If there are differences or conflicts of opinion the team must be able to come to an amicable agreement through discussion of the issues. 3. Questioning: Using questioning skills may be necessary to draw out people's opinions. If members are shy and remain quiet, then questioning will help to involve the whole team. 4. Sharing: The whole team must remain open and share their ideas, opinions and results. If sections of the team act independently then this will create division and the team will not act effectively. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2d. Characteristics of an Effective Team Question 4 List the 3 individual job roles of members in YOUR team and describe what each role does. Job Role 1: Restaurant Manager Job Function: Ensures correct restaurant setup, service standards. Job Role 2: Cocktail Attendant Job Function: Excellent cocktail knowledge, flair preparation. Job Role 3: Barista Job Function: Extensive coffee knowledge, excellent coffee-making skills. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2e. Large Hotel Team Question 5 List 4 common problems teams may encounter. 1. Lack of proper leadership: This occurs when the team is not given clear direction, tasks are not delegated and incentives and rewards are not put in place. 2. No team identity: This can occur when members have no accountability for the team goals or direction. There may be conflict between personal and team goals, or lack of commitment or effort towards achieving team goals. 3. Communication breakdowns: Team members may not listen to each other, not contribute during meetings, nod in agreement without actually agreeing with decisions, talk over each other, or avoid talk and not offering suggestions at all. 4. Tunnel vision or 'groupthink': This is where a group is so set on doing things 'their way' that they will not consider new ways of doing things. The team puts up a defensive block which stops any new ideas or improvements. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2d. Common Problems Teams Encounter 5 of 17

Question 7 List 6 advantages of working as a team, as opposed to working individually. 1. Teams can help employees feel like they belong at huge establishments like hotels and resorts where they might otherwise feel anonymous. 2. People may bond, laugh together, express opinions, eat together, and more in teams. 3. When individuals collaborate to accomplish their objectives, better outcomes are produced. 4. Members of a team can assist create a positive work atmosphere and support one another. 5. People from various cultural backgrounds and values can collaborate and expand their perspectives by forming a team. 6. Teams may boost morale, foster a positive environment, and foster a sense of unity and camaraderie. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2f. Advantages of Employee Teams Question 8 As a leader, the most important part of being a leader is setting a good example. Why is this? Answer: As a leader, the most important part of being a leader is setting a good example, because essentially, leading by example involves more than simply your own behaviour; it also involves creating a positive influence and inspiration on others, creating a pleasant work atmosphere, and eventually motivating the team as a whole to succeed. You need to provide them with an example of how an employee of your company should act. It is no good telling people what to do and how to act, if you are not going to hold yourself to the same standards. Reference: Reach Community College, eBook, Lead and manage people, Slide, 1a. Set a High Standard Question 9 List 3 ways you can act to send a positive message to your team as a leader: 1.Plan for the future. 2.Keep your promises. 3.Communicate the business goals and expectations. Reference: Reach Community College, eBook, Lead and manage people, Slide, 1a. Set a High Standard Question 10 What is a manager’s role in achieving company goals? Answer: In the workplace, a manager plays a crucial role. Because he is the trailblazer that representatives look up to, the supervisor need to set a good example. He should be able to handle difficult situations as well and make wise decisions in every situation. Applying the frameworks' criteria is highly recommended in order for the administrator to successfully lead the organization and achieve its goals. 7 of 17

Reference: Reach Community College, eBook, Lead and manage people, Slide, 2i. Include the Team Question 11 Why must you show your staff that you support the business goals? Answer: I must show my staff that I support the business goals, because so that they can take inspiration from me and assist me in meeting the sales target, performance objective, and marketing reports . Reference: Reach Community College, eBook, Lead and manage people, Slide, 2i. Include the Team Question 12 List 4 reasons why treating people with integrity, respect and empathy will help you manage your team. 1. Show a person-to-person interest in others. Express your genuine curiosity about people's lives and your concern for them. Inquire about their interests, difficulties, families, and goals in order to help them understand how important they are to you at work. 2. Empathy is a valuable asset, in fact. It enables us to build trustworthy relationships and provides us with perceptions into the thoughts and feelings of others. 3. Partnerships are gratifying and positive when there is honesty, decency, and empathy. 4. Effective supervisors leverage the individual strengths within the team. They elevate what others would consider a drawback or issue. Question 13 If you don’t treat people with respect (for example use fear and threats) this can have a negative effect on your team. List 4 examples of how lack of respect can negatively impact on a team: 1. Disrespect of people leads to less focus on the productivity. 2. Lack of respect in the workplace leads to conflict between team and the management. 3. Disrespect effects teamwork. 4. People who feel that they do not get respect at the workplace are less engaged in the workplace activities. Question 14 Fill in the following gaps There are 3 types of goals you need to set, they are; o Short-term goals o Medium-term goals o long-term goals Reference: Reach Community College, eBook, Lead and manage people, Slide, 3a. Monitoring Team Performance 8 of 17

Question 16 Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team. List 3 good KPIs that might help your team achieve the organisational goals. 1. KPIs in the form of sales figure. 2. Part of leading a team is to provide coaching and mentoring whenever it is necessary. 3. Use feedback to give team members an indication of their progress. Reference: Reach Community College, eBook, Lead and manage people, Slide, Key Performance Indicators Question 17 Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals? Answer: Setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals, because increased sales growth lacks the two elements of measure and deadlines. The increased sales goal does not define how much growth the company wants, nor does it define ‘growth’ in any specific unit of measurement (for example, percentage). Reference: Reach Community College, eBook, Lead and manage people, Slide, Key Performance Indicators Question 18 What type of communication methods can you use to help a team become more independent (and take responsibility for their own work)? 1. Set clear expectations for each team member by communicating the team's objectives, standards, and expected results. Everyone is more inclined to take responsibility for their tasks and responsibilities when they are aware of what is expected of them. 2. Encourage an atmosphere of open communication so that team members can freely share their thoughts, difficulties, and advancements. Invite them to express their worries, ask questions, and make recommendations. Better understanding and ownership of their roles are made possible by their openness. 3. Hold frequent feedback sessions where team members can evaluate their own work, discuss areas for growth, and share accomplishments. Help them evaluate themselves and motivate them to act on any concerns they find on their own. Question 19 You must inform staff of what is expected in their individual role or activities they undertake. One example is making sure you have told them expected outcomes – list 4 other aspects you must clearly communicate to them: 1. Level of productivity required 2. Service standards 3. Potential problems and obstacles 10 of 17

4. Appropriate procedures for dealing with problems Reference: Reach Community College, eBook, Lead and manage people, Slide, 2i. Include the Team. 11 of 17

Question 24 List 3 benefits of communicating with your staff and involving them in making decisions. 1. it helps in creating sense of responsibility. 2. It helps in increasing the decision-making ability. 3. Business leaders frequently gain more informed perspectives about what customers want when they foster an environment where employees are encouraged to share ideas and participate in decision-making. Question 25 List 3 ways to show your employees that you support and value open communication within the team 1. Open Meeting: - Open meetings are a great way to share your enthusiasm and feelings with your team. They will see and feel what you are saying in this type of forum in addition to hearing it. This strategy is still one of the most effective ways to have productive team communications. 2. Encourage Feedback: Don't merely speak and turn away. Allow for criticism so you can gauge how well your communication style is working. You will also have the opportunity to determine whether or not your message was understood. 3. Listen to Your Team Members: The goal of communication is two-way street. Since you are in charge, don't just talk without considering what others have to say. In order for future communications with them to be well-guided, encourage them to open up. You must listen more than you speak because you only have one mouth and two ears. Question 26 As a manager or team leader you need to communicate the important ideas, plans and objectives. List 3 pieces of data or information the team may need full access to. 1. Sales targets 2. Previous sales data. 3.Marketing reports. Reference: Reach Community College, eBook, Lead and manage people, Slide, 2i. Include the Team Question 27 How does having your team fully informed about business objectives and goals help the business? Success is the primary goal that all organizations strive towards. Setting and modifying goals, as well as monitoring them through actions and outcomes, are essential to more notable business execution and, consequently, more notable achievement. When they effectively set individual representative goals and almost tie them to the organization's overall strategy, the majority of associations observe an emotional increase in worker and business performance. 13 of 17

Reference: Reach Community College, eBook, Lead and manage people, Slide, 2i. Include the Team Question 28 When someone has a criticism of your team’s performance why does this reflect badly on you? It is a terrible reflection on me because I am a member of the same team, and it is my duty to address the matter brought up and look for a resolution. Question 29 What does using feedback provide team members with? Team members can see their progress indicated by the feedback they receive. This could be a part of the official review procedure where supervisors and employees get together to talk about how the job is going. It is also important to incorporate feedback into daily operations. Reference: Reach Community College, eBook, Lead and manage people, Slide, Solve Performance Problems Question 30 Finish this sentence. If the employee has done a good job, then the feedback should be ...... If the employee has done a good job, then the feedback should be positive. Reference: Reach Community College, eBook, Lead and manage people, Slide, Solve Performance Problems Question 31 Finish this sentence. If you need to provide criticism to an employee, then the feedback should be ...... If you need to provide criticism to an employee, then the feedback should be constructive. Reference: Reach Community College, eBook, Lead and manage people, Slide, Solve Performance Problems Question 32 List 3 benefits of delegation 1. Saving the manager's time to do more important tasks. 2. Increasing employee morale. 3. Reducing manager stress and imbalance of workload. Reference: Reach Community College, eBook, Lead and manage people, Slide, Benefits of delegation Question 33 List 3 reasons managers don’t delegate. 1.Lack of faith 2.Fear of failure 3.Too much time Reference: Reach Community College, eBook, Lead and manage people, Slide, Barriers to Delegation 14 of 17

I must provide coaching or mentoring to my team whenever it is necessary. If people are new or unexperienced in their role, they will require more involvement from their supervisors to get the job done correctly and efficiently. The frequency of coaching or mentoring sessions with your team can vary based on several factors, including the team's needs, project complexity, individual development goals, the nature of the work, and the context of their work to ensure they receive the necessary guidance and support to excel. Reference: Reach Community College, eBook, Lead and manage people, Slide, 3a. Monitoring Team Performance Question 40 List 2 aspects which can affect how much coaching or mentoring a person may need. 1. Not having proper feedback. 2. Not having continual or periodic monitoring of progress. Reference: Reach Community College, eBook, Lead and manage people, Slide, 3a. Monitoring Team Performance Question 41 When it comes to motivation – what is more important to most people than money? When it comes to motivation- most people, being able to use their skills and creativity to succeed is motivated from within, but more importantly, having respect and good environment at work is more important to most people than money. Reference: Reach Community College, eBook, Lead and manage people, Slide, Monetary Rewards Question 42 Why is recognising and rewarding good performance important? Recognising and rewarding good performance is important because it validates the team members and helps to encourage and motivate them. Reference: Reach Community College, eBook, Lead and manage people, Slide, Reward Question 43 List 3 methods to reward good performance of team members: 1.Giving vouchers. 2.Professinoal Development Awards program. 3.Food and drink offers. Reference: Reach Community College, eBook, Lead and manage people, Slide, Reward Question 44 What are motivational theories? List 3 examples of motivational theories 16 of 17

"Motivation is the art of getting people to do what you want them to do because they want to do it." - Dwight D. Eisenhower. Many motivation theories categorize the causes of motivation into both wide and specific groups. Several prevalent theories of motivation include: 1. Drive Reduction Theory 2. Needs Theory 3. Interests Theory Reference: Reach Community College, eBook, Lead and manage people, Slide, Motivation Theories 17 of 17