OL 600 7-1 Self-Assessment Expatriate Assignments

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School

Kenya Polytechnic University College *

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E2312

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Management

Date

Nov 24, 2024

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docx

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Uploaded by AgentMinkMaster1013

How can a shared service delivery model benefit the employees and management of an organization? There are numerous advantages of a shared service delivery approach for management and staff. By automating processes, reducing manual tasks, and centralizing information, organizations can drastically reduce their reliance on scarce human resources and free their employees to focus on more strategic and value-added activities. This, in turn, can significantly impact the bottom line. Management and staff benefit from a shared services model because it increases the reliability and accuracy of information flow. This is because everyone has access to the same data, and thus queries from both groups can be answered in the same way and with greater precision. Last but not least, it can improve service delivery for employees by automating processes to ensure consistent content and rapid response to employee requests, resulting in more timely responses to inquiries and more accurate solutions based on the latest, most relevant information. Enhanced service delivery means employees have more positive connections with different departments and minimizes lag times due to silos or bottlenecks, which encourages more positive relationships amongst employees and supports better employee experiences across the organization. What are some challenges of a shared service delivery model to the employees and management of an organization? Despite the potential for cost savings and efficiency gains, shared service models have a mixed track record of success in actual implementation. The project might swiftly increase expenses, extra complexity, and even slower internal procedures and programs, depending on the industry, company, and employee population polled. Only about a third of all organizations surveyed in 2009 by the Hackett Group had completed shared services implementations that were able to

generate cost savings of 20 percent or more, but other targeted objectives were not achieved, meaning that the functional cost savings hurt employee productivity or business viability elsewhere in the organization. When implemented extensively, shared service models can help create a more unified set of operations, services, and programs for the whole company. Regarding shared service models, one size does not fit all. Let's say the shared services organization needs help adapting to changes in business demand. If that's the case, it's just another opaque internal procedure that has a negligible effect on creativity, morale, and production. Nonetheless, the effect on profits is significant. However, many businesses that offer services discover too late that they need more resources to automate and sustain a centralized delivery system fully. The necessary technology and infrastructure might slow down the shared services deployment, growth, and development. How do changes in technology affect service delivery, effectiveness, and efficiency? Self-service and automated service solutions are more prevalent today, from online airline check- in to self-service check outlines at stores, petrol stations, and supermarkets. It's becoming increasingly common for us to receive a robotic response when we call customer service, much like we may get an automated reply from a company when we send an email. Customer service has been revolutionized by self-service technologies and automated back-office services, allowing us to have things done when and how we want them done without waiting in extensive lines. Service providers might also benefit from decreased delivery prices due to falling operational costs. However, there is also the potential of losing the personal touch and alienating the portion of the customer base that is unfamiliar with self-service and automated technologies.

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