Sample 1

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School

Lahore University of Management Sciences, Lahore *

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AMC100

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Management

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Nov 24, 2024

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pdf

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HR5040 1 BUSINESS SCHOOL – Assessment Feedback Front sheet SECTION A: (To be completed by the student) Please complete Section A Student Number: Programme:(e.g. Business Management) Accounting and Finance Module Title: (e.g. Studying for Business) Mental Wealth 2 Seminar Group 9 Module Code: HR5040 Word Count 940 Criteria Marks available Mark awarded Introduction to portfolio 5% Identification of the job role and key skills requirements 35% Reflection and linkage to newly acquired skills 45% Overall presentation of work (reference list included) 15% SECTION B: (to be completed by the tutor marking assignment) First marker comments Please see in-text comments and detailed rubric feedback Second marker comments Tutor's Name: Date Received: PROVISIONAL MARK

HR5040 2 Mental Wealth 2: Graduate Employment Competencies HR5040 Reflective report

HR5040 3 Contents Introduction ............................................................................................................................................... 4 Critical thinking ......................................................................................................................................... 4 Resilience ................................................................................................................................................... 4 Teamwork/Career Conversations .............................................................................................................. 5 Emotional Intelligence ............................................................................................................................... 5 Conclusion ................................................................................................................................................. 6 References .................................................................................................................................................. 7 Appendices ................................................................................................................................................. 8

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HR5040 4 Introduction This is a reflective report on my chosen job specification which is a Business Manager at Vodafone. From this module I have developed on certain skills which I believe are essential when applying for this role. There are 5 competencies which are; Critical thinking, Resilience, Teamwork, Emotional intelligence and Career conversations. I have strengthened these through LinkedIn Learning and will discuss the relevance of those to the identified job. I will explain the link between the specific job requirements and competencies. The specification of being a Business Manager at Vodafone will be explored and how I anticipate that my skills shape me into an ideal candidate. Critical thinking A key part of becoming a business manager is identified in the job description as needing to be “ analytical ” as well as having “ attention to detail ” . Critical thinking is useful in a management role as it would aid me to find answers to people ’ s disputes (Changwong et al, 2018). I understand that knowing how to think objectively or critically would pave the way to achieving my role as a business manager as you would need to think logically and in a way which best suits everybody ’ s needs. As a manager in any profession, being able to problem-solve by critical thinking shows leadership. Developing this skill has helped me to focus, think rationally and not let emotions interfere when making decisions even though emotions can be useful at certain times. This part of the description relates strongly to my abilities enhanced throughout this module and prepares me for future opportunities. Resilience The requirement as a business manager also includes being able to “ multi-task ” and to deal with “ rapidly evolving priorities ” . Resilience is useful for this requirement as it refers to the ability to recover from challenges and adapting to changing environments (Ovans, 2015). Being a manager in the business world is a stressful role as changes in business are happening regularly and business can go downhill from time to time however, I am constantly working to improve and better myself which is why management is a good role for me. Moreover, with priorities changing and handling a lot of work I would be under a lot of pressure. Being a manager, it is expected to handle a lot of work with tight deadline, supervise employees and have high targets to meet which is a heavy burden (Meulenberg, 2019). This is where my acquired

HR5040 5 competence of resilience gives me an edge with employability as I would be able to handle pressure well by setting clear tasks. Also, thinking in a positive way can aid improve stress levels and conduct work in a calm and smooth manner. Teamwork/Career Conversations This next job description may apply to two different skills. The description suggests that an ideal manager should have “ expert-level written and verbal communication skills ” . Teamwork is necessary in a managerial role as it is a process which involves everyone ’s ability to achieve outstanding results as defined by Scarnati (2001, p. 5). This applies to these competencies as you need to be able to explain your view to others and listen to everyone ’ s point of view. From this module I have reinforced my teamworking skills which equips me for this job role because I have learnt to use the strengths of others and work on weaknesses together. Career conversation can fit in with this description as this is a discussion with a person ’ s manager to try and develop their career (Bárcenas, 2019). To carry out this effectively I should be a good communicator so that I can take positions such as a business manager or if another employee would like a promotion they would need to get their plans across clearly, so that whoever has authority over them can understand what they are asking. By being easy to communicate with, I am likely to build strong relationships with others. These skills enforced by a business manager would make people feel comfortable with work and to know that they can talk to their manager if ever they are in a difficult situation. Emotional Intelligence Another part of the job description for this role as business manager is to be able to “ maintain confidentiality ” and having “ experience managing company stakeholders ” is also another requirement, which I believe links well with emotional intelligence competency. This refers to having control over your behaviour and understanding other people ’ s feelings. For managers to reduce stress at work they should firstly be respectful to everyone and show their responsibility by acting calmly rather than panicking, as this will raise emotions that can trigger other issues such as anxiety (Yarker et al, 2008). Managers should be emotionally intelligent as they can engage stakeholders and suit their expectations for the company.

HR5040 6 Moreover, learning how to develop this skill has helped me to understand my emotions, which is important during conditions of extreme pressure. Having a calm reaction to certain situations would allow me to come up with a straight-forward and reasonable solution and I trust that is what a person would expect from a good manager. Conclusion To sum up, I have faith in the skills gained from this module that they prepare me well for any profession in the future. They are all transferable skills which can be used in any position and shows to employers that I am aware of what is required in a managerial role. Having strengths in these areas shows a great deal of expertise which is what companies are looking for in leaders. This is because a good manager can improve the entire workforce as well as themselves which in return, assists the company to achieve their goals.

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HR5040 7 References Bárcenas, M. (2019). Career Conversations With Employees: Questions And Tips For Managers - Fellow.App . [online] Fellow.app. Available at: https://fellow.app/blog/2019/career-development- conversations-with-employees/ [Accessed 30 December 2020]. Changwong, K., Sukkamart, A. and Sisan, B. (2018). Critical thinking skill development: Analysis of a new learning management model for Thai high schools. Journal of International Studies , 11 (2). Meulenberg, R. (2019). Work Stress Among Managers. How Do You Deal With Work Pressure As A Manager? . [online] Milltain.com. Available at: https://milltain.com/management/work-stress-among- managers/ [Accessed 31 December 2020]. Ovans, A. (2015). What Resilience Means, And Why It Matters . [online] Harvard Business Review. Available at: https://hbr.org/2015/01/what-resilience-means-and-why-it- matters#:~:text=Resilience%20was%20defined%20by%20most,in%20the%20face%20of%20adversit y. [Accessed 31 December 2020]. Scarnati, J. T. (2001). On becoming a team player. Team Performance Management : An International Journal, 7(1/2), pp. 5-10. Yarker, J., Donaldson-Feilder, E. and Lewis, R. (2008) Management competencies for preventing and reducing stress at work: identifying and developing the management behaviours necessary to implement the HSE Management Standards : Phase 2. Norwich: HSE Books.

HR5040 8 Appendices Appendix 1 - https://careers.vodafone.com/job/London-Business- Manager/639375401/?feedId=301801&utm_source=Indeed&utm_campaign=Vodafone_Indeed Vodafone Business Manager Location: London Paddington Employment Type: Full-time Contract type: Permanent About Vodafone Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies. We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. Description The Business Manager is responsible for the provision of excellent knowledge and acts as a trusted advisor to the Director for whom they work, enabling the success of the leadership team. They deliver advice and counsel to leaders, create and maintain effective cross-functional working and assume responsibility for day to day projects and tasks. With us you will: -Contributes to the execution of related strategies and directions through expertise in overall change management, providing senior consultancy and advice to the Directors and/or senior management; -Ensures governance of ExCo / SLT agenda through in- depth understanding of the business’ priorities in order to enable fast decision making and smooth implementation of decisions;

HR5040 9 -Develops, manages and administers project documentation and communications, including the internal communications for the CEO / top management; -Acts as liaison across the business with regards to implementation and/or interpretation of overall strategy, ensuring internal buy-in of departmental heads and relevant partners; -Supports high-level negotiations with external bodies and business partners with periodic direction from ExCo / SLT members; -Builds solid relations and contributes to the delivery of cross-company projects and acts as an interface between relevant internal and external partners, providing regular project reports and updates through the tracking of project status; -Identifies and evaluates the risks associated with programme activities and takes appropriate action to control the risk; -Assists in the tracking of financial and operati onal performance KPI’s to support the decision and planning process for the function/organisation. It would be nice if you have: -Expert-level written and verbal communication skills -Ability to multi-task and prioritise across a range of conflicting interests, dealing with rapidly evolving priorities -Analytical and numerate, with exemplary attention to detail, and able to demonstrate strong business acumen and understanding for preparation of brief -Extensive experience of managing stakeholders and engaging with Government, regulators, supra national entities and other key opinion makers - Good understanding of VIP “protocol” matters -Able to maintain high levels of discretion and confidentiality What’s in it for you? -28 days holiday (with the option to buy or sell 5 days) plus public holidays -Flexible working -Pension matching scheme of up to 10% -5 paid days leave for charity projects -MyChoices portal - cycle to work sche me, 100’sof retail discounts, shares and salary sacrific e schemes -Vodafone family and friends discount -Interest free commuter loan

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HR5040 10 -Global parental leave policy for all new parents coming in 2020 which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary -Access to Vodafone University and LinkedIn Learning

Sample 1

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