BSBLDR523 Lead and manage effective workplace relationships-2

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Ailfe Australian Institute of Language and Further Education *

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BSBLDR523

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Management

Date

May 17, 2024

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Assessment Cover Sheet Course and Code BSB50420 Diploma of Leadership and Management Unit(s) of Competency and Code(s) BSBLDR523 Lead and manage effective workplace relationships Trainer/Assessor Assessment for this Unit of Competency Details Assessment Task 1 Establish effective workplace relationship processes Assessment Task 2 Manage effective workplace relationships Assessment Task 3 Review management of workplace relationships This Submission: 1 st Attempt ☐ 2 nd Attempt ☐ 3 rd Attempt ☐ Please inert your assessment below as an object: Assessment Task 1 Please inert your assessment: Assessment Task 2 Please inert your assessment: Assessment Task 3 Please inert your assessment: Business and Management AILFE Resources V1

Student Name: Student Signature: Date Submitted: Click here to enter a date. Business and Management AILFE Resources V1

Record of Assessment Outcomes Unit of Competency: BSBLDR523 Lead and manage effective workplace relationships Student Name: Click here to enter text. Assessor Name: Click here to enter text. Date: Click here to enter a date. The student has successfully completed the following assessment task(s): Result Assessment 1 Communication strategy (Vol 1) covering Establish effective workplace relationship processes Assessment 2 Communication strategy (Vol 2) covering Manage effective workplace relationships + Practical (Roleplay) Assessment 3 Communication strategy (Vol 3) covering Review management of workplace relationships Assessment outcome: Competent ☐ Not Yet Competent ☐ Feedback to student on overall performance during assessment: The student has been provided with feedback and informed of the assessment result and the reasons for the decision. Assessor Name: Assessor Signature: Business and Management AILFE Resources V1

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The assessor is to complete this while reviewing the evidence provided by the student. Student Name: Unit name BSBLDR523 Lead and manage effective workplace relationships Date Assessed: Click here to enter a date. Assessment No: Assessment Task 1 – Establish effective workplace relationship processes No Did the student: Yes No Comments 1 Include a background that explains how The School Café systems, policies (e.g. strategic plans, diversity policies etc.) and procedures (e.g. WHS, EEO, performance management, bonuses etc.) can support its staff develop effective working relationships focusing on: I. Interpersonal styles II. Communications III. Consultation and consultation processes IV. Cultural and social sensitivity V. Networking VI. Conflict management styles and resolution VII. Steps in managing task issues (approx. 250 words) (KE 1, 2, 5b, 5c) ☐ ☐ 2 Identify and describe the following as they relate to workplace relationship management in The School Café: a Two (2) School Café policies and / or procedures that require employees to collaborate and work together to achieve work goals (approx. 100 words) (PC 1.1, KE 3, 4) ☐ ☐ 3 Identify and describe the following as they relate to workplace relationship management in The School Café: b Two laws / legislation relating to managing effective workplace relationships and diversity (approx. 100 words) (PC 1.1, KE 3, 4) ☐ ☐ Business and Management AILFE Resources V1

4 Develop a consultation plan to make it easier for employees in The School Café to contribute to issues related to their work role. Include the following: a Three (3) grievances / work difficulty issues that are of key concern to staff e.g. lack of training, diversity, etc and the sender in the Base Scenario b the target audience to be consulted e.g. customers, suppliers, senior management, staff or individual employees c the most appropriate medium to communicate their grievances e.g. meetings, e-mail, social media etc. d the frequency of consultation e.g. weekly, monthly, quarterly etc. (PC 1.2, PE 1a) ☐ ☐ 5 Develop a step-by-step processes for conflict management for all staff in The School Café, explaining each step in detail (approx. 250 words) (PC 1.3, KE 5b) ☐ ☐ 6 Create a short 1-2 page Grievance Procedure for The School Café that includes: a Identify the issue – what is considered a grievance? b informal and formal processes to resolve the issues c relevant person(s) responsible who can resolve the issue d resolve the escalated issues – decision outcomes e right of appeal f confidentiality requirements ☐ ☐ 7 Write an email to staff regarding to inform them of the following:  the consultation / communication plan already undertaken  the step-by-step processes for conflict management  development of a grievance procedure and what this means to them and The School Café  Ask them to read this carefully and ask for their feedback in moving forward  Screenshot the e-mail and paste this in the Communication Strategy (Vol 3) (PE 1b, 1c) ☐ ☐ Assessor Feedback: Result: ☐ Satisfactory ☐ Not Satisfactory Assessor Name: Assessor Signature: Business and Management AILFE Resources V1

Student Name: Unit name BSBLDR523 Lead and manage effective workplace relationships Date Assessed: Click here to enter a date. Assessment No: Assessment Task 2 – Manage effective workplace relationships No Did the student: Yes No Comments 1 In Roleplay Stage 1 meet with separately with Restaurant Manager Kathy (and document the outcomes in the table in the Communications Strategy (Vol 2) showing the conflict issues and the agreed solutions to these issues ☐ ☐ 2 In Roleplay Stage 1 meet with separately with Executive Chef Martina (and document the outcomes in the table in the Communications Strategy (Vol 2) showing the conflict issues and the agreed solutions to these issues ☐ ☐ 3 In Roleplay Stage 2, meet with both Kathy and Martina to create an Action Plan together to carry out at least three (3) agreed solutions / work tasks, timeframe, person responsible. This needs to be documented this in the Communication Strategy. (PC 2.1, PE 1b, 2b) ☐ ☐ 4 In Roleplay Stage 2, meet with both Kathy and Martina to document the outcomes of this support in the Coaching and Support Plan in the Communication Strategy e.g. type of coaching / support needed and resources required (human, physical and financial). (PC 2.2, PE 2b, 2c) ☐ ☐ 5 Develop a monitoring plan to communicate to employees the outcomes of conflict management. Specifically, this plan should include: a Method of communication e.g. meetings, attendance, observations, newsletters, intranet, social media b Benefit this will have in monitoring and communicating conflict issues c Frequency (how regular will this monitoring be?) d Person(s) responsible ☐ ☐ Business and Management AILFE Resources V1

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(PC 2.4, PE 1c, 1d) Assessor Feedback: Result: ☐ Satisfactory ☐ Not Satisfactory Assessor Name: Assessor Signature: Business and Management AILFE Resources V1

Student Name: Unit name BSBLDR523 Lead and manage effective workplace relationships Assessment No: Assessment Task 2 – Manage effective workplace relationships Trainer Observation Checklist: (PC 2.1, 2.2, 2.3, PE 1b, 1d, PE 2a, 2b, 2c) Practical (Roleplays) – Resolution meetings with BOTH Kathy and Martina Assessment Criteria No Did the student perform the following Yes No Comments 1 In Roleplay Stage 1 – Separate initial resolution meeting, meet with Restaurant Manager Kathy to seek her feedback to identify the points of conflict from her and her department using the steps in the conflict management process outlined in the previous task ☐ ☐ 2 In Roleplay Stage 1 – Separate initial resolution meeting, meet with Executive Chef Martina to seek her feedback to identify the points of conflict from her and her department using the steps in the conflict management process outlined in the previous task ☐ ☐ 3 In Roleplay Stage 1 – Collaborate with each manager to address i.e. find solutions to these conflict issues in The School Café, remembering to facilitate their contributions on these work issues ☐ ☐ 4 In Roleplay Stage 2 – meet with both Kathy and Martina to resolve the interpersonal conflicts between them and their staff using the conflict management methods covered, outlining the issues and solutions they identified from the previous meeting (PC 2.3, PE 1b, 1d, PE 2a, 2c) ☐ ☐ 5 In Roleplay Stage 2 – meet with both Kathy and Martina to provide guidance, counselling and support to assist both Kathy and Martina in resolving their work difficulties using this process. (PC 2.3, PE 1b, 1d, PE 2a, 2c) ☐ ☐ 6 In Roleplay Stage 2 – collaborate with both Kathy and Martina to delegate and confirm responsibilities to the staff in The School Café who can undertake the agreed work solutions (PC 2.1, PE 1b, 2b) ☐ ☐ Business and Management AILFE Resources V1

7 In Roleplay Stage 2 – collaborate with both managers and support (e.g. coaching, recognition, training etc.) to both the front-of-house and back-of-house teams so they can perform work tasks. (PC 2.2, PE 2b, 2c) ☐ ☐ 8 How you can adapt personal communication style to model behaviours, build trust and positive working relationships, and to support others ☐ ☐ 9 Take responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace ☐ ☐ 10 Follow School Café organisational policies and procedures regarding diversity and ethical conduct ☐ ☐ 11 Play a lead role in situations requiring effective collaboration, demonstrating high level support and facilitation skills and ability to engage and motivate others ☐ ☐ 12 Evaluate outcomes to identify opportunities for improvement ☐ ☐ 13 Use appropriate language and nonverbal features to present the stressors and responses and how you seek feedback ☐ ☐ 14 Use active listening and questioning skills to gather the views of both managers and to clarify or confirm understanding ☐ ☐ Assessor Feedback: Result: ☐ Satisfactory ☐ Not Satisfactory Assessor Name: Assessor Signature: Business and Management AILFE Resources V1

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Student Name: Unit name BSBLDR523 Lead and manage effective workplace relationships Date Assessed: Click here to enter a date. Assessment No: Assessment Task 3 – Review management of workplace relationships No Did the student: Yes No Comments 1 Develop a 1-2 page feedback survey on the management of workplace relationships since the improvements to processes in The School Café Specifically, the survey should use a 5-point scale and include questions on the broad areas: i. Whether there has been any conflict in the last few weeks ii. Whether staff are working together effectively iii. The effectiveness of management processes in resolving conflict iv. Areas management could improve upon v. Effectiveness of management styles vi. Include the survey in the Communication Strategy (Vol 3). (PC 3.1, PE 1c) ☐ ☐ 2 Write an email to all staff advising a. the purpose of this email and its importance b. request to fill this out and return it to The School Café c. Thank them for their co-operation Screenshot the e-mail and paste this in the Communication Strategy (Vol 3). (PC 3.1, PE 1c) ☐ ☐ 3 Respond to Case Scenario 2 and evaluate the survey feedback and for each comment recommend: a. improvements for managers regarding their leadership and communication styles (PC 3.2) b. areas for improvement for leading future workplace relations e.g. team building, reward / recognition, performance management, networking etc. (PC 3.2, 3.3, PE 1c, 1d, 2a, 2b, 2c) ☐ ☐ Assessor Feedback: Business and Management AILFE Resources V1

Result: ☐ Satisfactory ☐ Not Satisfactory Assessor Name: Assessor Signature: Business and Management AILFE Resources V1

BSBLDR523 Lead and manage effective workplace relationships-2

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