Milestone 3 Hightower Global Solutions

MILESTONE 3 – HIGHTOWER GLOBAL SOLUTIONS 3 To ensure Hightower’s success and sustainability in the global market, their strategic goals are to globally connect sales associates by means of an intranet platform to train all employees on Hightower’s diverse product offerings. With everyone in the sales becoming experts on as many products and services as possible, meeting the aggressive sales targets becomes attainable (MindEdge, 2014). Project Charter As previously mentioned, the organization’s strategic goal is to globally connect sales associates by means of the intranet, equipping them with expertise in the company’s diverse product offerings. This will ensure Hightower’s success and sustainability in the global market. Having everyone in the sales organization become experts on as many products and services as possible to meet aggressive sales targets (MindEdge, 2014) Project Title HighLearn Date June 1, 2019 Business Case Organizational need, technological capability and economical need Project Purpose To create efficient and effective training program by means of an intranet platform where Hightower sales associates across the globe can log on and receive comprehensive product information and training Project Objectives To connect and train global sales associates from a singular intranet platform on the company’s diverse product portfolio with the purpose of meeting aggressive sales targets as well as ensure Hightower’s success and sustainability in the global market Project Deliverables 1. 2. Globally accessible intranet 3. Comprehensive product information and presentations 4. Access to webinars and videos with product specialist 5. Share tips and feedback through blogs, forums and social features Project Personnel

MILESTONE 3 – HIGHTOWER GLOBAL SOLUTIONS 6 same. It is important to monitor the interests of these parties in order to better have control of and ensure the success of the project. Stakeholders Support Analysis NAME ROLE INTEREST POWER CLASSIFICATION Carol Bailey CEO High High Positive Peter McKenzie Head of Sales Project Sponsor High High Positive Ricardo Contin Head of Learning & Development High High Positive Steve Quan IT Operations Specialist Medium Low Neutral Shannon Valley IT Systems & Security Medium Low Neutral Monica Ianucci Content Specialist Medium Low Neutral Jonathan Brant Content Specialist Medium Low Neutral Stephanie Nameloc Head of Acquisitions & Product Portfolios Low High Neutral Sasha Fiercer Marketing/Advertising Medium Medium Negative Jason Holdmeer Marketing/Advertising Medium Medium Negative Stakeholders Concerns CONCERN REPORTED BY DESCRIPTION PROJECT IMPACT DATE IDENTIFIED COMPLETION DUE DATE INTERNAL OR EXTERNAL TEAM ASSIGNEE 1 Ricardo Contin Website does not meet user requirements or functionality High 6/1 6/3 Internal Steve Quan 2 Sasha Fiercer Jason Holdmeer Marketing has not endorsed the approach and feel Microsoft ® SharePoint ® should be utilized Medium 6/1 6/3 Internal Peter McKenzie 3 Content Development Team Leadership is aggressively acquiring other businesses with new products and services Medium 6/1 12/11 Internal Ricardo Contin 4 Cyber Security Team Security of internet/portal: no access beyond firewall High 6/1 10/9 Internal Shannon Valley Project Planning Business Requirements An important factor of the success of a project is the alignment to benefit the operations of the same. The requirements for this project are as follow:

Running head: MILESTONE 3 – HIGHTOWER GLOBAL SOLUTIONS CASE STUDY 9 Project Schedule Activity Activity Name Expected Completio n Date Predecess or Activity Resource Assigned Duration in Days Jun Jul Aug Sep Oct Nov Dec Jan Delivery & Design 1 Survey stakeholders on vision 6/7/2019 - Tony DiBello 5 2 Style sheets for portal 6/9/2019 1 Monica Ianucci 5 3 Theme design for website 6/30/2019 2 Jonathan Brant 15 4 Portal administration complete & accepted 6/9/2019 1 Ricardo Contin 2 5 Administrative access control design 7/28/2019 4 Ricardo Contin 35 6 Administrative page groups 10/6/2019 5 Monica Ianucci 50 7 Content display from repository 8/9/2019 3 Jonathan Brant 28 8 Architecture approved for implementation 6/19/2019 2 Shannon Valley 1 9 Servers for development, staging & production 9/18/2019 8 Tony Dibello 65 Content Creation & Editing 10 Interviews with subject matter experts 8/11/2019 1 Ricardo Contin 10 11 Product sales summaries 9/8/2019 1 Ricardo Contin 20 12 Sales case studies for content modules 10/27/2019 1 Ricardo Contin 35 13 Edit/film SME videos 11/3/2019 10 Monica Ianucci 5 14 Product content modules 11/10/2019 12 Monica Ianucci 5 15 Upload presentations, demos and webinars for content modules 11/24/2019 20 Jonathan Brant 1 Development & Programming 16 Integrate infrastructure & security systems 12/13/2019 9 Steve Quan 40 17 Create log-in & user profiles 12/14/2019 8 Steve Quan 20 18 Development and document coding standards & procedures 10/2/2019 8 Shannon Valley 75 19 Develop test acceptance pans & procedures 10/2/2019 8 Steve Quan 75 20 Configure/code indexing & functionality 12/18/2019 9 Steve Quan 65 21 Content upload & functionality 11/13/2019 9 Shannon Valley 40 Testing & Review 22 User interface design complete & tested 11/27/2019 19 Shannon Valley 40 23 Log-in & registration system complete and tested 12/19/2019 17 Shannon Valley 3 24 Content management & coding complete and tested 12/22/2019 23 Steve Quan 2 25 HighLEARN database test & acceptance 12/29/2019 24 Shannon Valley 5 Launch 26 HighLEARN Rollout 1/1/2020 25 Tony DiBello 1

MILESTONE 3 – HIGHTOWER GLOBAL SOLUTIONS 12 22 User interface design complete & tested 11/27/2019 19 Shannon Valley 40 23 Log-in & registration system complete and tested 12/19/2019 17 Shannon Valley 3 24 Content management & coding complete and tested 12/22/2019 23 Steve Quan 2 25 HighLEARN database test & acceptance 12/29/2019 24 Shannon Valley 5 Launch 26 HighLEARN Rollout 1/1/2020 25 Tony DiBello 1

MILESTONE 3 – HIGHTOWER GLOBAL SOLUTIONS 15  Product materials  Informing the stakeholders of late-stage tasks and project completion  Completing a final report on the project  Hold a closing meeting with team members and stakeholders. A responsibility assignment matrix is used to review and confirm the completion of each of the requirements in order to minimize the risks of overlooking a project process. While auditing the final records, the responsibility assignment matrix allows for a swift verification that all requirements have been met, the responsible party and all pertinent information. Warranty Period This period provides us with an opportunity to support HighLEARN after launch and be able to make adjustments or enhancements at the request of the stakeholders. During this period the project time shares knowledge and information during implementation. It may also be expected of the project team to provide some on-going support where applicable. Lessons Learned Category Issue Problem/Success Impact Recommendation Resources Availability or Resources Valley and Quan were unable to join the team until after the team was already in motion. Their tasks had to be resourced leveled via SME in efforts to keep the project on schedule Provide some flexibility in the project schedule in anticipation of similar setbacks. Resources Server capacity Initial server storage: Server size estimates meet requirements. Future content will demand added space. Actual server storage: While it meets the needs, it will require additional space. Anticipate greater storage needs. Consider cloud storage option.