Digital Transformation Quiz: Cloud, E-commerce, and AI Essentials

Question 1 0.5 / 0.5 pts Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based _________ service so he can access updated information about his customers’ sales transactions from his laptop as he travels. storage email ERP CRM Customer relationship management (CRM) services help companies customize their interactions with customers. A cloud-based CRM service can be accessed through the Internet as salespeople travel to meet with customers. Question 2 0.5 / 0.5 pts Which of these e-commerce job roles could most likely be performed remotely from home or even from another country? Truck driver Hand picker

Operations manager Web developer Web developers can use cloud-hosted resources to design and build both customer-facing and internal solutions that support e-commerce business processes. Question 3 0.5 / 0.5 pts Which of the following is NOT an example of modern-day artificial intelligence (AI) application? Powering voice-based interactions between a human and a computer Providing novel insights from data analysis Asking droids for critical information during a hyper-space mission Operating machinery without direct human oversight or intervention Today’s AI-powered applications are not yet advanced enough to support droid devices that can walk and interact with complete independence like they do in the Star Wars movies. Also, hyper-space missions aren’t yet available. However, AI technologies can already perform tasks and processes such as powering voice-based interactions between a human and a computer, operating machinery without direct human oversight or intervention, and providing insights from data analysis. Question 4

0.5 / 0.5 pts How can you get the attention of a personal assistant app on your phone? Reduce background noise. Say the wake word. Pause briefly before stating the command. Complete the voice training process. Smartphone virtual assistant apps and the personal assistants on smart speakers listen for a wake word that alerts the app to record and interpret whatever you say next. Question 5 0.5 / 0.5 pts Jerry has a problem with a package he just received—two items from his order are missing. Who should he contact to resolve the problem? Customer service representative General manager Shipping clerk Delivery driver

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Phone- and chat-based customer service representatives provide personalized interactions with customers, such as when there’s a problem with a shipment. Question 6 0.5 / 0.5 pts Cindy wants to sell her bicycle so she can upgrade to a newer one. What kind of transaction will most likely take place when Cindy sells her older bike? B2B G2C C2C B2C A C2C transaction occurs when one consumer sells directly to another. Question 7 0.5 / 0.5 pts Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this? C2C

B2G B2B B2C A B2B transaction consists of businesses providing goods and services to other businesses. Question 8 0.5 / 0.5 pts To work with AI technologies, you must understand how AI commands are programmed into the computer and phrase your commands exactly the way the AI system expects. False True While it’s helpful to have a basic understanding of AI and its underlying technologies, many AI processes happen in the background and don’t require special knowledge on the part of the user. Question 9 0.5 / 0.5 pts Which learning model allows an AI system to develop its own strategies for solving problems or completing tasks?

Unsupervised learning Reinforcement learning Supervised learning Artificial learning With reinforcement learning, the machine attempts to optimize its performance given a certain set of standards. It experiments with its own strategies based on the relative effectiveness of strategies it has tried in the past. Question 10 0.5 / 0.5 pts Charlie’s company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware? Online marketplace Social media Physical storefront Online storefront A distributor that sells to another business in B2B transactions most likely offers an online storefront for e-commerce transactions rather than using an online marketplace or social media.

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Question 11 0.5 / 0.5 pts Cloud computing and the Internet are two different technologies. False True The Internet and cloud computing are not the same thing. The Internet makes public cloud computing possible by allowing cloud customers to access and use hardware resources in someone else’s data center. Question 12 0.5 / 0.5 pts During a meeting at work, your boss starts talking about something called Desktop as a Service (DaaS). What can you likely assume about this technology based on its name? You’ll access this service over the Internet. Your company is using the service for free. You’ll have to install some special software on your computer. Your company is paying a lot of money for this service.

A function or resource provided through a cloud service over the Internet is sometimes referred to as “as a service.” For example, a cloud-hosted firewall application might be called a Firewall as a Service (FWaaS). Similarly, a Desktop as a Service (DaaS) is a desktop accessed over the Internet. Question 13 0.5 / 0.5 pts Frazer’s mother recently experienced a stroke, and he needs to work from home for a while to help care for her. In what way will cloud computing most help Frazer in this situation? He can remotely collaborate with teammates on projects, deadlines, and events. He can back up data at data centers around the world. He can make changes to his tax withholdings online. He can complete on-the-job training customized to his job role. Cloud-hosted resources allow teammates to collaborate remotely on projects, deadlines, and events, whether those teammates are at the office, traveling, or working from home. Question 14 0.5 / 0.5 pts Henry installed a smart thermostat to manage the temperature in his house. However, when Henry arrived home from work, the house was very cold. He’s frustrated that this “smart” thermostat let the house get so cold. What does he need to provide the thermostat for it to do a better job in the future?

More available settings for various temperatures More information about his needs More programming on how to interpret voice commands More installed smart devices to work together Smart devices are considered “smart” because they can be programmed to make decisions without direct human intervention. However, they first have to be given sufficient information about the owner’s needs and expectations before they can make these decisions. Question 15 0.5 / 0.5 pts Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers? Video conferencing application Cloud-hosted training modules Cloud storage Desktop as a Service A video conferencing application is communication software that allows people to attend virtual meetings over the Internet instead of needing to meet in person at a physical location.

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Question 16 0.5 / 0.5 pts Which of the following storage locations does NOT give you access to your files over the Internet by default? Google Drive iCloud OneDrive Local hard drive When you save files to a cloud storage folder on the Internet, you can access those files from any computer or mobile device with an Internet connection if you sign into your cloud storage account on that device. Microsoft OneDrive, Apple iCloud, and Google Drive are all examples of cloud storage services. However, saving files to your local hard drive will not, by default, give you access to your files over the Internet. Question 17 0.5 / 0.5 pts Lauren programs her AI system to occasionally give a wrong answer to a question. What will this accomplish? It will make the AI system cheaper to purchase and use.

It will increase the accuracy of the AI system’s responses. It will make the AI system sound more human. It will help the AI system think more clearly. A sufficiently advanced AI system could sound just as natural as a human. Surprisingly, this requires the AI system to be able to answer questions incorrectly. If the machine always answered questions correctly, that would indicate it’s a machine and not a human who makes occasional mistakes. Question 18 0.5 / 0.5 pts Which learning model allows an AI system to create its own categories of data without labeling those categories? Reinforcement learning Supervised learning Artificial learning Unsupervised learning With unsupervised learning, the machine looks for patterns and relationships in the training data and then categorizes data according to those patterns. The machine cannot give the categories labels, but it can detect patterns that humans wouldn’t necessarily think to look for.

Question 19 0.5 / 0.5 pts Mason is chatting with his friend on the phone about a computer problem at work. Suddenly, his Alexa device states that she couldn’t understand what Mason was asking for. What happened that caused Alexa to think Mason was talking to her? Mason completed the voice-training process. Mason turned off background music from his radio. Mason said one of Alexa’s wake words. Mason paused during his conversation. Smartphone apps and the personal assistants on smart speakers (such as Alexa on an Echo device) listen for a wake word that alerts the app to record and interpret whatever you say next. The Alexa app can respond to the wake words “Alexa,” “Computer,” “Echo,” or “Amazon.” Question 20 0.5 / 0.5 pts Brian needs to use an expensive application that his work provides on his computer at the office. However, he’s traveling with his laptop and won’t be back in his office for another week. Then Brian remembers his employer also makes the application available to employees through the cloud. What does Brian need to do next to use this application? Access the application through his laptop’s browser.

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Buy the expensive software for his laptop. Buy a more powerful computer. Install the application on his laptop. Cloud-hosted resources allow you to use robust applications on your own computer without having to install expensive software. These applications are typically accessed through the computer’s browser. Question 21 0.5 / 0.5 pts As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian’s wait time? Natural language processing (NLP) Internet of Things (IoT) Machine learning (ML) Artificial intelligence (AI) Artificial intelligence (AI) uses logic and prior experience to make intelligent decisions. Ride services like Lyft and Uber rely on AI to minimize wait time by optimally matching riders to drivers and to provide accurate arrival times. Question 22

0.5 / 0.5 pts Which of the following requests to Alexa is most likely to get the desired result? Alexa, play Journey songs on Pandora. Play Journey. Alexa, I like the Journey albums. Play some of those and make sure you use Pandora. Alexa, play Pandora music and include a lot of Journey songs. When giving an AI system a verbal command, start with a wake word, such as “Alexa.” The command should provide sufficient detail and be phrased in a way that clearly communicates the desired response. In this example, the command “Alexa, play Journey songs on Pandora” efficiently states what music to play and what app to use without giving unneeded information. Question 23 0.5 / 0.5 pts Who enforces PCI compliance for merchants who accept credit card payments from customers? Credit card companies Cardholders Merchants The Department of Defense

The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards enforced by the credit card companies themselves. Incorrect Question 24 0 / 0.5 pts Conducting a staff meeting online so employees from around the globe can join the discussion is an example of _____________. e-business a virtual private network connection e-commerce customer relationship management E-business is any kind of business activity conducted online. Question 25 0.5 / 0.5 pts Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She’s put a lot of time into this research paper. How can she make sure she won’t lose access to it if something happens to her cloud storage space?

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Share the OneDrive folder with a friend. Save a copy of the file on her local hard drive. Encrypt the file before saving it to OneDrive. Save two copies of the file in OneDrive. Claire needs to save a backup copy of her file somewhere in addition to OneDrive. She can save a copy to her local hard drive or to a different cloud storage location. Question 26 0.5 / 0.5 pts Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina’s job role? Hand picker Freight mover Shipping clerk Receiving clerk Receiving clerks unpack a warehouse’s incoming shipments from suppliers and ensure that the correct number of items has been received and that the items are not damaged. These items might then be sent along conveyor belts to workers who will store them on shelves.

Question 27 0.5 / 0.5 pts Kason spends several hours a week generating reports on sick hours used across his company. The task eats up his available work hours and prevents him from doing other jobs he needs to do. What technology could take over this task and free up his time for more productive work? Robotic process automation (RPA) Data analytics Chatbot Internet of Things (IoT) Robotic process automation (RPA) refers to automatic processes that input or transfer data, such as generating reports from incoming data on sick hours used. Automating repetitive tasks such as report generation can free up human workers for more challenging and valuable work. Question 28 0.5 / 0.5 pts Business activities completed on a local, private network are examples of e-business even if cloud-hosted resources are not involved. True False

While e-business can use cloud-hosted resources, it doesn’t have to. So long as the activity relies on a computer network of some kind (especially the Internet), the activity is classified as e-business. Question 29 0.5 / 0.5 pts Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using? SaaS IaaS Paas RaaS Cloud consumers most commonly interact with Software as a Service (SaaS), which is software that is distributed online. Zoom, an online conference call app, is a popular SaaS. Question 30 0.5 / 0.5 pts Which kind of cloud service requires the most technical skill to use? PaaS

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SaaS DaaS IaaS IaaS (Infrastructure as a Service) is a type of cloud service that allows customers to configure cloud-based networking infrastructure the way they want, such as routing, servers, operating systems, storage spaces, and security settings. Working with IaaS services typically requires a lot more technical expertise than most other types of cloud services.

Module 12_ Quiz - Chapter 12 Digital Transformation_ Cloud, E-commerce, and AI

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