MCQ exam1
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Central Washington University *
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MISC
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Information Systems
Date
Apr 3, 2024
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A lean system
is one that strives to: Minimize the use of resources used to achieve the organization’s goals.
A project charter does not accomplish which of the following? Raise funds for the project
An example of a push system
is: Purchasing pre-
selected pre-packaged deli meat from a cold case
CTQ stands for: Critical to Quality Characteristics
During the Define tollgate, it is crucial to:
Assess whether the benefits justify continuing the project
Engaging in process activities
that the customer is not willing to pay for
is an example of: Over-processing
For detailed causes in the cause and effect diagram
, which of the following statements is false
? A specific detailed cause may only be used once in the diagram
In taking the initiative to propose a lean six sigma project, you should: Start with a project that is sufficiently small for you to handle
In
the lean mode of thinking
, value is defined by: The customer
In VSM, where does the mapping begin? With the customer in the top right corner
SIPOC stands for: Suppliers, inputs, process, outputs, customers
The difference between mass production and lean production
is that: Mass production uses the “push” method, and lean production uses the “pull” method
The rate at which items need to be produced at the final step in order to meet customer demand, given the work time available, is the definition of what? Takt time
The rocks and river analogy suggests that productivity problems (i.e., rocks) accumulate when hidden or covered up by what (i.e., what does the river represent)? Inventory
The value stream approach favors what type of batch sizes? Smaller
There are 7 different types of waste
. Which is NOT one
? Management
TPS
relies on which two core conceptual pillars for success? Just-in-time and jidoka
Value stream thinking
incorporates which two ideas? Non-value added activities and creation of uninhibited process flow
Waste reduction
is achieved through: Eliminating non-
value-added waste thru continuous improvement methods
What are the two maps
that need to be developed in the VSM process? Current and future
What does “going to the gemba”
mean? Going to the place where the work is done
What is role of the future state map
in VSM? Identify sources of waste in the process and work to minimize or eliminate them.
What is the 1st step of the affinity diagram
? State the problem
What is the most basic function of the Pareto
chart? To prioritize work efforts for improvement
What is the primary purpose of a scatter diagram
? To show if there is a relationship between the items
What is the primary use of the check sheet? To gather simple data to identify error rates and trends
What is the purpose of the line portion
of the Pareto
chart? It displays cumulative percentage values.
What method moves beyond establishing a relationship and measures the strength of the relationship between two items? Regression
Which is not a benefit of process mapping
? Identifies bottlenecks in the system
Which of the following constitutes good practice concerning a candidate lean six sigma process? Going personally to the gemba
Which of the following does not constitute a step in the planning of VOC data collection?d
evelop a standardization plan
Which of the following is not a benefit of lean application
in the service industry? The intangibility of items being “processed” and service demands
Which of the following is not a deliverable of the Define
tollgate?
A measurement plan
Which of the following is true about using a check sheet
? It can help gather data for use by other TQM tools.
Which of the following statements about the CTQ tree is
most appropriate? It portrays customer need, drivers, and requirements.
Which of the following statements is correct?
The SIPOC diagram assists you in defining the process’s customer.
Which two mechanisms help us to control the amount of inventory
? Batch sizes being produced and how many batches to hold at each inventory triangle
Who needs to be involved in the VSM process? Management and workers
Why do you need to consider other activities when optimizing one activity? Because processes are interconnected systems of activities that depend on one another.
Why is the shape of the histogram
important? It will show if the data is normally distributed or if there are outliers.
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