Sprint Planning Case Study 4

MGT2_KKM1: Sprint Planning Sprint Planning Case Study 4 Project Title Project Manager Customer Name Ridgeland Academy Network Upgrade Alice Miller, Ridgeland Academy A. Retrospective Start Stop Continue Quality Issues:  Cloud Storage Complaints: User complaints regarding cloud storage implementation.  Speed Discrepancies: Inconsistent wired network speeds when wireless access points are powered down.  Unresolved Teacher Needs: Unique technology requirements for STEM teachers and coaches remain unaddressed. Communication Issues:  Initial Team Setup Miscommunication : Lack of clarity about team composition.  Helpdesk Communication: Need to improve communication with the helpdesk.  Teacher Needs: Insufficient communication and resolution of teachers' technology requirements. Positive Outcomes:  Cloud Storage Implementation: User Story B2 successfully completed, allowing folder synchronization and sharing.  Initial Internet Speed Testing: Provided valuable insights into network infrastructure.  Contract Finalization: IT consulting company's involvement enhances project management and communication. What confuses us?  The unique technology needs of teachers and coaches, especially in STEM roles, have not been adequately addressed. It's essential to have a clear understanding of these requirements and a plan to meet them.  The email from Oliver Williams mentions the need for a next-gen cell tower but doesn't provide details on how this fits into the network upgrade project. Understanding the purpose and impact of this proposal is important.  The cause of significant speed discrepancies when wireless access points are powered down is not clear. Understanding the root cause of this issue is crucial to addressing it.  Users have complained about the cloud storage tool, but it's not clear what specific issues they are facing. More information is needed to address these concerns effectively. PAGE 1

MGT2_KKM1: Project Proposal Sprint Planning Template B. Product Backlog/User Stories Epic Description A Network Access “Difficulty” is on a scale of 1–10, where 1 is the most difficult and 10 is the easiest. B File Storage and Common Services “Customer priority” is on a scale of 1–10, where 1 is the lowest priority and 10 is the highest priority. C Localized Applications “Score” is on a scale of 1–100 (calculated as Difficulty x Customer priority), where the higher the number, the sooner it should be addressed. Epic User story Item Difficulty Customer priority Score A 2 As a school IT technician, I want an internet service provider that is always available to reduce calls to the help desk. 7 8 56 B 3 As a school IT technician, I need a list of all authorized users to set up appropriate access rights in the central file system. 5 10 50 C 4 As a school resource officer, I need surveillance tools to monitor for suspicious activity inside the schools. 5 9 45 B 1 As a schoolteacher, I want assignments to reach students’ devices so I can communicate with students electronically in the classroom. 6 8 48 A 3 As a school IT technician, I want all four buildings at the school to have the same speed when accessing the files. 4 10 40 A 5 As a school official, I want a lower- priced internet service provider so I can allocate funds to other needed areas. 5 8 40 B 4 As a school official, I want an instant messaging tool so I can communicate with school faculty and staff quickly. 6 6 36 C 2 As a high school teacher over STEM clubs, I want video streaming equipment to stream video of events and competitions. 6 6 36 A 1 As a schoolteacher, I want high-speed connectivity so I can offer a better learning experience to students. 5 7 35 PAGE 2

MGT2_KKM1: Project Proposal Sprint Planning Template C. Sprint Plan Goal: Enhance network infrastructure, resolve quality issues, and align with project priorities. Tasks:  Cloud Storage Enhancement (User Story B1): Address user complaints about the cloud storage tool by working closely with the vendor to ensure a smoother user experience. This includes improving speed and reliability.  Network Infrastructure Investigation (User Story A3): Investigate the cause of speed discrepancies at Eisenhower campus when wireless access points are powered down. Develop a plan for resolving this inconsistency to ensure uniform network speeds.  Teacher and Coach Needs Assessment (New User Stories): Collaborate with teachers, coaches, and club advisors to identify their unique technology requirements. This may lead to the creation of new user stories and the addition of specific technology needs to the backlog.  Government Records Transparency Law Compliance (User Stories C5, C6): Prioritize and begin working on the implementation of an email and phone logging system to comply with the new government records transparency law. Ensure that the instant messaging tool also aligns with transparency requirements.  Communication Improvement (Across All User Stories): Enhance communication channels and processes among team members, the IT consulting company, and the helpdesk to ensure swift issue resolution and progress tracking. Forecast:  Completion of User Story B1 (Cloud Storage Enhancement) to improve the cloud storage tool's performance.  Investigation and initial resolution plan for User Story A3 (Network Infrastructure Investigation) to address speed discrepancies.  Identification of teacher and coach technology needs with potential new user stories.  Progress made on User Stories C5 and C6 (Government Records Transparency Law Compliance) to ensure legal compliance.  Enhanced communication processes across all user stories to improve issue resolution and coordination. Resources:  IT Team: All team members will contribute to various tasks, with a focus on their respective areas of expertise. PAGE 4

MGT2_KKM1: Project Proposal Sprint Planning Template  IT Consulting Company: Continued involvement in project management, consultation, and technical support.  Helpdesk: Ongoing communication with the helpdesk to address issues promptly.  Teachers, Coaches, and Club Advisors: Active involvement in assessing their unique technology needs and providing input for potential new user stories.  Network Engineers: Focused on resolving the network infrastructure issue (User Story A3) and aligning network speeds. D. Communication Plan Document/Meeting Owner Audience Timing Purpose Start of Sprint Project Manager IT Team, IT Consulting Company, Stakeholders. First day of sprint To review the sprint goals, prioritize tasks, and allocate responsibilities. Progress Review Meetings Project Manager IT Team, IT Consulting Company. Bi-weekly (twice during sprint) To assess progress, address challenges, and adjust the sprint plan as needed. Needs Assessment Meeting Project Manager Teachers, Coaches, and Club Advisors (Stakeholders) Twice during sprint To collaborate with teachers, coaches, and club advisors to identify technology needs. Sprint Backlog IT Team, IT Consulting Company Project Manager Continuous through sprint Detailed list of user stories, tasks, and priorities Network Speed Test Results IT Team, IT Consulting Company Project Manager, Stakeholders Weekly Report on network speed tests, highlighting improvements and areas needing attention. PAGE 5