SCM300_M5_Study Guide copy
pdf
keyboard_arrow_up
School
Arizona State University, Tempe *
*We aren’t endorsed by this school
Course
300
Subject
Information Systems
Date
Dec 6, 2023
Type
Pages
8
Uploaded by kirstenkennett
SCM 300 – EXAM 2
Study Packet
Module 05: Sell and Service It
Reading Assignment – e-Textbook – Supply Chain Foundations - Chapter 5
Below is a list of the items most likely to be tested from the various elements of
Module 5.
Be aware that the primary instructor examples given in the lecture AND the charts
or illustrations used in class may also be tested.
Be aware that the primary examples given in the lecture and charts or
illustrations used in class may also be tested.
CONTINUED on NEXT PAGE
Module 5
eText
Lecture
Problem
Set
Lab
PART 1
Goal of waiting line management
X
X
Parts of a waiting line system
X
X
4 Managerial Considerations in Queues
X
Basic waiting line terminology
X
X
X
3
Arrival (Lambda) rates: define and
calculate
X
X
X
3
Service (Mu) rates: define and calculate
X
X
X
3
Service utilization factor (Rho)
X
X
X
3
Single-server formulas & calculations
(in the text: A Simple Queuing Model)
X
X
X
3
Multiple-server problems
(In the text:
Multiple Server Queuing Models)
X
X
X
3
Balking
X
X
Reneging
X
X
Finite vs Infinite populations
X
Jockeying (same as Line jumping)
X
SCM 300 – EXAM 2
Study Packet
Be aware that the primary examples given in the lecture and charts or
illustrations used in class may also be tested.
CONTINUED on NEXT PAGE
Module 5
E-Text
Lecture
Problem
Set
Labs
PART 2
4 Retailing Options
X
Omni-channel Retailing
X
X
Wholesalers
X
Drop Shippers
X
Chargebacks
X
VMI: definition, challenges
X
X
Last Mile
X
X
4 Types of Retail ownership
X
Planogram
X
Store Layout considerations
X
Scan-based trading
X
SCM 300 – EXAM 2
Study Packet
Practice Questions:
Do you understand the statistical material?
This may help answer that question.
While this may be
useful for some students, please understand that some exam questions are very likely going to be much
more difficult.
Use the following Table to answer questions 1 through 4
NUMBER OF SERVERS
1
2
3
RHO
(
ρ
)
0.60
0.30
0.20
P
0
0.400
0.538
0.548
P
1
0.240
0.323
0.329
P
2
0.144
0.097
0.099
P
3
0.086
0.029
0.019
P
4
0.052
0.009
0.003
P
5
0.031
0.004
0.001
t
s
(minutes)
3.00
1.319
1.212
n
s
1.50
0.660
0.606
1.
On average, how much time does the average customer spend in the SYSTEM when there is ONE SERVER in the SYSTEM?
A.
3.00 minutes
B.
1.50 minutes
C.
1.80 minutes
D.
0.90 minutes
E.
4.50 minutes
2.
What percentage of the time would a server be busy in a FIVE-server model?
A.
10%%
B.
5%
C.
12%
D.
6%
E.
Impossible to tell with information provided
3.
What percentage of new arrivals are served immediately in a TWO-server model?
A.
53.8%
B.
93.8%
C.
86.1%
D.
56.3%
E.
None of the above
4.
What is the probability in a single server model that at least one customer is in the system?
A.
40%
B.
60%
C.
24%
D.
76%
E.
None of the Above
5.
If one server can help 35 customers per hour and a new customer arrives every 4 minutes, then what percentage of the
time would the server be busy?
A.
11.4%
B.
88.6%
C.
57.2%
D.
42.8%
E.
8.75%
Answer Key: 1.A
2.C
3.C
4.B
5.D
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
SCM 300 – EXAM 2
Study Packet
Module 06: Sell and Service It
Reading Assignment
#1
–
CASE:
Rapid Fire Fulfillment
LINK:
https://hbr.org/2004/11/rapid-fire-fulfillment
1.
What were the key lessons Ortega took away from his early scare?
2.
What are some of the things Zara can do because of the super-responsive supply
chain it has built?
3.
How is Zara's supply chain different from most other supply chains in their industry?
4.
What are the three principles Zara lives by? Know what these principles mean and how
they are carried out.
5.
Describe Zara’s Design and Production center in La Coruna.
6.
How does Zara control the bullwhip effect?
7.
What are some positive customer behaviors Zara sees because of its operational plan?
8.
Why does Zara prefer to own production assets?
9.
What types of products does Zara produce themselves? Which items do they
outsource?
SCM 300 – EXAM 2
Study Packet
Reading Assignment #2 – e-Textbook – Supply Chain Foundations - Chapter 6
Below is a list of the items most likely to be tested from the various elements of
Module 6.
Be aware that the primary instructor examples given in the lecture AND the charts
or illustrations used in class may also be tested.
Be aware that the primary examples given in the lecture and charts or
illustrations used in class may also be tested.
Module 6
eText
Lecture
Problem
Set
Lab
PART 1
Importance of supply chain integration
X
Obstacles to integration
X
Push system characteristics
X
X
Pull system characteristics
X
X
Pull System: Cost of miscalculations
X
Postponement
X
X
Supply chain goals trade-offs
X
PART 2
Lean manufacturing
X
X
Keys to lean manufacturing
X
Rocks and water analogy
X
Bullwhip effect
X
4 Causes of the bullwhip effect
X
Rationing vs. Gaming
X
5 Methods for controlling bullwhip effect
X
Eight supply chain processes
X
SCM 300 – EXAM 2
Study Packet
Module 07: International SCM Issues
Reading Assignment #1 – e-Textbook – Supply Chain Foundations - Chapter 7
Below is a list of the items most likely to be tested from the various elements of
Module 7.
Be aware that the primary instructor examples given in the lecture AND the charts
or illustrations used in class may also be tested.
CONTINUED ON NEXT PAGE
Module 7
E-Text
Lecture
Problem
Set
Labs
PART 1
Global profit motivations
X
Global Brand strategy
X
Intellectual property
X
Benefits and Risks of External Partners
X
Offshoring, Outsourcing, Offshoring &
Outsourcing
X
X
Contract manufacturers
X
X
Near-sourcing
X
X
Manufacturing audits
X
EMS industry & benefits
X
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
SCM 300 – EXAM 2
Study Packet
MODULE 7
PART 2
E-Text
Lecture
Problem
Set
Labs
Infrastructure
X
Customs and Regulations
X
X
C-TPAT – Value, 3 tier system,
difficulties
X
X
3PL
X
X
Freight forwarder
X
X
Customs house broker
X
X
FTZ
X
X
Incoterms – What are they?
X
Shipping documents - Why are they
needed?
X
X
Commercial invoice
X
Packing List
X
Bill of Lading
X
Shippers export declaration
X
X
Validated export license
X
X
Certificate of Origin
X
Duty Drawbacks
X
US Exporting Basics
X
Art of International Commerce
examples
X
SCM 300 – EXAM 2
Study Packet
Module 08: Socially Responsible Supply Chain Management
Reading Assignment
#1
–
CASE:
Starbucks Corp.: Building a Sustainable Supply Chaine
1.
From which parts of the world is coffee sourced? Why is that a concern for Starbucks?
2.
Describe their supply chain: suppliers, processors…
3.
What is CAFÉ practices and what is its purpose? What are the benefits to Starbucks?
4.
How does a company join CAFÉ practices? What are the requirements? What are the
benefits once they join?
5.
What are some of the challenges Starbucks faced in implementing CAFÉ practices?
Reading Assignment #2 – e-Textbook – Supply Chain Foundations - Chapter 8
Below is a list of the items most likely to be tested from the various elements of
Module 8.
Be aware that the primary instructor examples given in the lecture AND the charts
or illustrations used in class may also be tested.
Module 7
E-Text
Lecture
Problem
Set
Labs
PART 1
Global profit motivations
X
Global Brand strategy
X
Intellectual property
X
Benefits and Risks of External Partners
X
Offshoring, Outsourcing, Offshoring &
Outsourcing
X
X
Contract manufacturers
X
X
Near-sourcing
X
X
Manufacturing audits
X
EMS industry & benefits
X