Problem Set #5
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Purdue University *
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GM594
Subject
Information Systems
Date
Dec 6, 2023
Type
docx
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6
Uploaded by ChancellorHeron3694
Problem Set #5
Risk
Likelihood
Impact
Risk Level
Vendor Reliability
Medium
High
High
Regulatory Compliance
Low
Very High
High
Insufficient Training Program
Medium
Medium
Medium
Lack of Scalability
High
High
Very High
Dependency on Key Personnel
Low
Medium
Medium
#1
Risk Identification with Rational
Vendor Reliability
: The use of an external vendor for software development increases the risk of
delays or issues in deliverables, potentially impacting project timelines and functionality.
Regulatory Compliance
: Ensuring compliance with regulatory standards is critical for business
expense software to avoid legal consequences and severe disruptions.
Insufficient Training
Programs
: Inadequate training programs for end-users can hinder software adoption, impacting
its effectiveness and usability.
Lack of Scalability
: Due to the need to accommodate growing
business needs, the risk of software needing more scalability is significant, leading to potential
inefficiencies and redevelopment.
Dependency on Key Personnel
: Relying heavily on specific
individuals for critical aspects of a project increases the risk of disruption due to their
unavailability. This risk is mitigated to ensure project continuity. (Ganesh & Kalpana, 2022)
Remediation Methodologies and Explaination
Vendor Reliability:
Methodology: Establishing Clear Service Level Agreements (SLAs)
Explanation: Defining clear SLAs with external vendors can help ensure accountability and
minimize delays. Regular performance reviews and penalties for non-compliance can incentivize
reliability.
Regulatory Compliance:
Methodology: Continuous Compliance Monitoring and Audits
Explanation: Continuous monitoring of regulatory compliance and periodic audits help identify
and address issues, ensuring ongoing adherence to standards and minimizing legal risks.
Insufficient Training Programs:
Methodology: Robust Training Needs Analysis and Continuous Improvement
Explanation: Conducting a comprehensive Training Needs Analysis (TNA) helps customize
training programs to meet specific user needs. Continuous improvement mechanisms, such as
user feedback and performance metrics, ensure that training programs adapt to changing
requirements.
Lack of Scalability:
Methodology: Scalability Planning and Modular Development
Explanation: During software development, proactive scalability planning and a modular
architecture enable flexible adjustments for business growth, reducing inefficiencies and
redevelopment.
Dependency on Key Personnel:
Methodology: Cross-Training and Knowledge Transfer
Explanation: Implementing a cross-training program ensures that critical knowledge is shared
among team members, reducing the risk associated with depending on specific individuals. This
allows others to step in if needed, maintaining project continuity. (How to Actually Identify
Project Risks - Project Risk Coach, 2022)
#2
Define Quality
: Quality refers to the extent to which a product, service, or process meets or
surpasses the expectations of the intended users. It is a comprehensive metric that considers
various aspects such as dependability, functionality, and user contentment. Essentially, quality
indicates how effectively something performs its intended function while taking into
consideration the criteria and prerequisites set by users. (Reaiche, 2022)
What does Total Quality Management emphasize?
Total Quality Management (TQM) is a
philosophy that emphasizes the collective commitment of an entire organization to continuously
improve the quality of its offerings. It involves creating a culture that prioritizes customer
satisfaction, engages employees in the improvement process, and integrates quality practices into
every aspect of the organization. TQM is more than just a set of procedures; it seeks to embed
quality into the organizational DNA, making it a comprehensive approach to quality
management. (2020)
State the Deming philosophy
: W. Edwards Deming is credited with developing the Deming
philosophy, which is focused on the idea of continuous improvement. It is based on the PDCA
Cycle (Plan, Do, Check, Act) and emphasizes the importance of using data to make decisions,
keeping the customer's needs in mind, and involving all members of the organization in the
pursuit of quality improvement. The Deming philosophy highlights the iterative nature of the
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process and stresses the need for ongoing efforts to enhance quality. (Dr. Deming’s 14 Points for
Management - the W. Edwards Deming Institute, n.d.)
What are the major steps for an organization to follow in implementing TQM?
Implementing Total Quality Management involves a series of important steps:
Devotion to Leadership: The leaders, starting from the top, must demonstrate an
unwavering commitment to quality and effectively communicate its significance
throughout the organization.
Employee Engagement: Encourage a culture of active participation and engagement of
employees at all levels in initiatives aimed at improving quality.
Continuous Training: Ensure the provision of regular training programs for employees,
keeping them up to date with the latest quality improvement methodologies and tools.
Customer-Centric Approach: Prioritize the understanding and fulfillment of customer
needs, actively seeking feedback for continuous improvement.
Continuous Process Refinement: Implement systematic approaches, such as the PDCA
Cycle, to identify, analyze, and improve processes continuously.
Data-Driven Decision-Making: Base decisions on accurate data and metrics to enable
effective problem-solving and decision-making. (What Is Plan Do Check Act (PDCA)
Cycle? | Fiix, 2023)
Supplier Collaboration: Foster strong partnerships with suppliers, emphasizing shared
quality standards and mutual improvement.
Metric Establishment: Define and measure key performance indicators (KPIs) to monitor
progress and pinpoint areas for continuous improvement. (Lotich, 2023)
References and Citation
(2022) S. (2022, August 19). How Can Quality Risk Management Help You in Project
Management? Simplilearn.com.
https://www.simplilearn.com/quality-risk-management-in-
project-management-article
Chen, R., Lee, Y.-D., & Wang, C.-H. (2020). Total quality management and sustainable
competitive advantage: serial mediation of transformational leadership and executive ability.
Total
Quality
Management
&
Business
Excellence,
31(5–6),
451–468.
https://doi.org/10.1080/14783363.2018.1476132
Deiva Ganesh, A., & Kalpana, P. (2022). Supply chain risk identification: a real-time data-
mining approach. Industrial Management + Data Systems, 122(5), 1333–1354.
https://doi.org/10.1108/IMDS-11-2021-0719
Dr. Deming’s 14 Points for Management - The W. Edwards Deming Institute. (n.d.). The W.
Edwards Deming Institute.
https://deming.org/explore/fourteen-points/
Lotich, P. (2023, August 24). 12 Steps to Implementing a Total Quality Management System.
The Thriving Small Business.
https://thethrivingsmallbusiness.com/implementing-a-quality-
management-system/
Reaiche, C. (2022, September 2). Module 1. Introduction to risk assessment and quality project
management.
Pressbooks.
https://jcu.pressbooks.pub/pmriskquality/chapter/module-1-
introduction-to-risk-assessment-and-quality-project-management/
How to Actually Identify Project Risks - Project Risk Coach. (2022, August 8). Project Risk
Coach.
https://projectriskcoach.com/identify-project-risks/
What Is Plan Do Check Act (PDCA) Cycle? | Fiix. (2023, May 1). Fiix.
https://fiixsoftware.com/glossary/pdca-cycle/
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