SITXCCS012 Assessment for Lost and Found Services

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment cover sheet Student Must Fill this Section Unit Code / Title SITXCCS012 Provide lost and found services Qualification Code / Title: Due Date : Student Name: Student ID: Term: Year: Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. Authenticity Declaration: “I declare that:  The material I have submitted is my own work;  I have given references for all sources of information that are not my own, including the words, ideas and images of others”. Student Signature: Date: Assessment Outcome Assessor Name: Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature Initial attempt   Re- attempt/Re- assessment   Assessment Task 1   Assessment Task 2   Assessment Task 3   SITXCCS012 Student Assessment Tasks V1.1 1

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessor Feedback to Students Assessment Outcome: Competent Not yet Competent Assessor Name: Assessor Signature: SITXCCS012 Student Assessment Tasks V1.1 2

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au SITXCCS012 Student Assessment Tasks V1.1 3 Information for Student:  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into TKL Moodle. Re-assessment of Result & Academic Appeal procedures: If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process:  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.  Academic Manager will delegate another member to review the assessment.  The student will be advised of the review result done by another assessor.  If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor.  The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.  If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes: • Paraphrasing and presenting work or ideas without a reference • Copying work either in whole or in part • Presenting designs, codes or images as your own work • Using phrases and passages verbatim without quotation marks or referencing the author or web page • Reproducing lecture notes without proper acknowledgement. Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to: • Work with one or more people to prepare and produce work • Allow others to copy your work or share your answer to an assessment task • Allow someone else to write or edit your work (without rto approval) • Write or edit work for another student • Offer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary Assessment Requirements You are required to complete and pass every task in the assessment in order to be deemed competent. Assessment Schedule Task Due Date Student Signature Trainer Signature Comments Task 1-3 Week SITXCCS012 Student Assessment Tasks V1.1 4

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Introduction Welcome to the Student Assessment Tasks for SITXCCS012 Provide lost and found services . These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit For you to be assessed as competent, you must successfully complete three assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Document and secure found items – You are required to participate in role plays to demonstrate that you can document and secure found items.  Assessment Task 3: Assist a guest to claim items – You are required to trace an item lost by a guest and take them through the lost item claim process. SITXCCS012 Student Assessment Tasks V1.1 5

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. SITXCCS012 Student Assessment Tasks V1.1 6 i

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Questions Provide answers to all of the questions below. 1. Identify five examples of possible organisational procedures for providing lost and found items service. 2. Explain the role of the Lost and Found Register in providing lost and found services. 3. What is the role of the Lost and Found tag/slip in dealing with lost property at a venue? 4. Identify five examples of information that should be recorded in the Lost and Found Register when an item is handed in to the Lost and Found facility at a venue. 5. Identify five examples of information that should be obtained when taking a report of a lost item for entry into the Lost and Found Register. 6. Outline the action a venue might take to trace an item reported as lost by a guest. 7. Describe the action a venue should take to determine rightful entitlement a guest has to an item they have reported lost and which has been found. 8. How might a property determine the owner of a found item? SITXCCS012 Student Assessment Tasks V1.1 7

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au 9. Identify three possible storage locations used by venues for Lost and Found items. 10. Describe the security requirements that should apply to items held in Lost and Found facilities at a venue. 11. Describe each of the following formats that may be used for lost and found registers. Format Description Daily or weekly written reports Logs or journals Verbal report 12. List all the important content of entries of lost and found reports. SITXCCS012 Student Assessment Tasks V1.1 8

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answhe following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Assessor Feedback: Assessor name: Assessor signature and Date: SITXCCS012 Student Assessment Tasks V1.1 9

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment Task 2: Document and secure found items Information for students In this task, you are required to process items found by a guest in a role-play interaction. You will need access to:  your learning resources and other information for reference  your Customer Service Policy and Procedures  your Lost and Found Policy and Procedures  your Lost and Found Register  your Found Property Form  a role-play area including a desk with: o a lockable Valuables Storage Facility, such as a lockable cupboard or box o a functioning telephone. Mobile or landline  a key to the Valuables Storage Facility on a lanyard  sticky tape for securing Found Property Forms to items. Ensure that you:  review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. SITXCCS012 Student Assessment Tasks V1.1 10

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment delivery information Assessment information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Students must submit:  Lost and Found register  3 x Found property forms Tasks required for this unit This unit of competency requires that you:  provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication techniques to determine required details of lost or found items  record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions Instructions for how you will complete these requirements are included below. Activities Complete the following activities. Carefully read the following information. SITXCCS012 Student Assessment Tasks V1.1 11 i

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au You have recently begun a job on the front desk of a health resort and convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer Spa, is made up of five areas: catering, spa, meeting rooms’, accommodation, and administration. Your job on the front desk requires you to interact with a wide range of the Spa’s employees and guests. Prior to beginning the following activities, review the following company documents:  Customer Service Policy and Procedures  Lost and Found Policy and Procedures  Lost and Found Register  Found Property Form  Front Desk Report Template. Print out the following in preparation for your next activity:  One Lost and Found Register  One Front Desk Report Template  Three Found Property Forms. What do I need to demonstrate? During your practical assessments you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:  record details of lost or found item in the lost and found register o write detailed descriptions and complete details of lost or found item o tag found item and place in the required location. How will I provide evidence? Your assessor will observe you performing the role-play and complete each activity, and you will also need to submit:  Lost and Found register  3 x Found property forms. Tips for completing your activities  Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.  Stay up to date!  Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! SITXCCS012 Student Assessment Tasks V1.1 12

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au 1. Interact with a guest (your Assessor). In this activity, you will be role-playing a member of Blue Healer’s front desk staff. You should be wearing the lanyard with the Valuables Storage Facility key around your neck. You will be approached by two guests and one of the house-keepers of the Blue Healer Spa, each of whom, has found an item. Interact with the guests as set out in the Customer service Policy and Procedures. During the role plays, you will need to demonstrate effective communication skills including:  Speaking clearly and concisely.  Using non-verbal communication to assist with understanding.  Asking questions to identify required information.  Responding to questions as required. 13. Document and secure found items. You are required to record the relevant details of the found items in the hard copy of the Lost and Found Register as related to you by the finder. Fill out the three Found Property Forms. Attach these to the found items and place them in the Valuables Storage Facility. Your assessor will observe you as you perform these tasks. Submit the documentation to your assessor as part of the evidence for this assessment. Assessment Task 2: Checklist Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has documented descriptions and relevant details of the found items, verifying the details with the guest. SITXCCS012 Student Assessment Tasks V1.1 13

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Student’s name: Has the following been completed? Completed successfully? Comments The student has filled out three Lost Property Forms, attached them to the items, and secured these. The student has recorded details of the found items in the Lost and Found Register. The student has, when requested, provided details of the Spa’s Lost and Found Policy and Procedures to the guest. During the guest interaction, the student has demonstrated effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required  using active listening techniques to confirm understanding. Assessor Feedback: Assessor name: Assessor signature and Date: SITXCCS012 Student Assessment Tasks V1.1 14

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Assessment Task 3: Assist a guest to claim items Information for students In this task, you are required to trace an item lost by a guest and take them through the lost item claim process. You will need access to:  your learning resources and other information for reference  your Customer Service Policy and Procedures  your Front Desk Report Template SITXCCS012 Student Assessment Tasks V1.1 15

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au  your Lost and Found Policy and Procedures  a completed Lost and Found Register from Assessment Task 2  a role-play area including a desk with: o a lockable Valuables Storage Facility, such as a lockable cupboard or box o a functioning telephone. Mobile or landline  a key to the Valuables Storage Facility on a lanyard  your Guest Information from Room 15 document. Ensure that you:  review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment delivery information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Tasks required for this unit This unit of competency requires that you:  provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication techniques to determine required details of lost or found items SITXCCS012 Student Assessment Tasks V1.1 16 i

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au  record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions  complete investigation of above lost or found items within timeframes determined by the property owner or organisation Instructions for how you will complete these requirements are included below. SITXCCS012 Student Assessment Tasks V1.1 17

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Activities Complete the following activities. Carefully read the following information. You will continue on from your role-plays in Task 2 as a front office employee. To refresh your memory, review the following company documents:  Customer Service Policy and Procedures  Lost and Found Policy and Procedures  Lost and Found Register  Found Property Form  Front Desk Report Template  Guest information from room 15 What do I need to demonstrate? During your practical assessments you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:  Assist guests with lost or claimed items o communicate with property owner in a professional manner o provide details of organisational procedures and obligations for lost or found items o investigate and trace lost items o confirm ownership of found items o verify identification before release of found items o get signature for collection of claimed items.  Complete end of shift duties o update lost and found register o complete lost and found reports according to organisational procedures o recommend improvements to lost and found procedures as required. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include;  a completed Lost and Found Register  Found Property Forms  a completed Front Desk Report. You will need to complete each activity and submit the required task at the end of SITXCCS012 Student Assessment Tasks V1.1 18

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Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au each step completed. Tips for completing your activities  Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.  Stay up to date!  Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! 1. Interact with the owner of a lost item. In this activity, you will be role-playing a member of Blue Healer’s front desk staff. You should be wearing the lanyard with the Valuables Storage Facility key around your neck. You will be approached by two guests of the Blue Healer Spa who have each lost an item. Interact with the guests as set out in the Customer service Policy and Procedures . For the guest that left an item in the room upon checkout you will need to contact them. Using the Lost and Found register you filled out in the previous assessment task, trace the guest’s lost item. Confirm the guest’s ownership of the item. Verify the guest’s identity and complete the Lost and Found Register for that item. Update the Lost and Found Register for that item to reflect your investigation and the collection of the items. When completed, submit the Lost and Found Register and the Found Property Forms to your assessor. During the meeting, you will need to demonstrate effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required. 14. Follow up guest email. SITXCCS012 Student Assessment Tasks V1.1 19

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au You receive an email from a guest that stayed at the resort the previous week. Good morning, I stayed at the resort last week in room 23 and checked out on Friday. When I arrived home I realised that I had left my sunglasses in the room. Are you able to post the sunglasses to 123 Smith St, Cairns, QLD 4870? Kind regards, Sarah Jones. You need to review the Lost and Found register and find the lost item in the Valuables Storage Facility. Once you have located the sunglasses you will need to email the customer and verify if they are the correct sunglasses. You also need to follow the Blue Healer Spa’s Lost and Found Policy and Procedures. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Update the Lost and Found register and submit to your assessor. 15. Write a report on the guest interactions Use the hard copy of the Front Desk Report Template to write a short report on the lost and found property interactions you have had during your shift. Your report should include at least two improvements that could be made to Blue Healer Spa’s Lost and Found Policy and Procedures. When completed, submit the Front Desk Report to your assessor. Assessment Task 3: Checklist SITXCCS012 Student Assessment Tasks V1.1 20

Training for Knowledge & Livelihood (TKL college) ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602 Email: Info@tkl.edu.au www.tkl.edu.au Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has traced items lost by a guest. The student has conducted all of their interaction with the owner of the lost items in a professional manner. The student has confirmed that the guest owns a found item. The student has verified the guest’s identification before allowing them to take a found item. The student has requested that the guest sign for the found item before allowing them to take it. The student has updated the Lost and Found Register to record the tracing and collection of the found items. The student has reported on the lost and found transactions in the front desk report. The student has recommended at least two improvements that could be made to the Lost and Found Policy and Procedures. Assessor Feedback: Assessor name: Assessor signature and Date: SITXCCS012 Student Assessment Tasks V1.1 21

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