Assess Hazards and Control Risks in Hospitality Management

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 1 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment Tasks Unit of Competency SITXWHS002 Identify hazards, assess and control safety risks Assessment Type This is a summative assessment. The learners need adequate practice prior to undertaking the assessment. Assessment Tasks Task 1 Knowledge Questions Task 2 Hazards and Risks Project

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 2 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Introduction The assessment tasks for SITXWHS002 Identify hazards, assess and control safety risks are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Student User Guide . The Student Guide provides important information for you relating to completing assessment successfully. Assessment Requirements Performance Evidence Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:  use organisational work health and safety (WHS) plan to identify each of the following types of actual or foreseeable workplace hazards:  physical environment  plant  work practice  security issue  assess the safety risk associated with each of the above hazards, using appropriate risk assessment tools and template documents  take measures to eliminate or control the risks identified for each of the above hazards in line with organisational procedures. Knowledge Evidence Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:  basic aspects of the relevant state or territory occupational health and safety (OHS) or WHS legislation, specifically requirements for:

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 3 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K  when, where and how hazards must be identified  when, where and how risk assessments must be conducted  consultation in the hazard identification and risk assessment process  WHS committees or WHS representatives as mechanisms for consultation  record keeping  specific industry sector and organisation:  group risk assessment mechanisms commonly used  format and use of appropriate hazard identification and risk assessment templates  commonly used methods for identifying hazards in the workplace  common methods applied to the assessment of safety risks  four-stage process model recommended and published by state and territory WHS authorities  systematic method to assess risk:  identifying the injury or illness or consequences that could result from the hazard  determining the exposure to the hazard  estimating the probability that an incident or injury will occur  determining an overall risk level for the identified hazard  common methods applied to controlling risks:  substituting a system of work or equipment with something safe  isolating the hazard  introducing engineering controls  adopting administrative controls  using personal protective equipment  implementing combined control methods to minimise risk

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 4 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K  measure to eliminate or control risk:  implementing control measures when responsible  making suggestions for ways of eliminating or controlling risks  referring to a higher level staff member for decision on implementing controls  five-step hierarchical process model recommended and published by state and territory WHS authorities  hazard identification and risk assessment procedures  appropriate methods to identify hazards:  conducting site safety audits  completing safety checklists  inspecting workplace  observing daily activities  investigating accidents and incidents  reviewing injury or illness registers  monitoring workplace environment  investigation of staff complaints or reports of safety concerns  review of staff feedback via consultative processes:  meetings  surveys  suggestion box submissions  people involved in the assessment of risk:  contractors  managers  WHS committee members  WHS representatives

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 5 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K  peers and colleagues  staff under supervision  supervisors  tourism suppliers. Assessment Conditions Skills must be demonstrated in an operational tourism, travel, hospitality or events environment where hazards must be identified and risk assessed. This can be:  an industry workplace  a simulated industry environment. Assessment must ensure access to:  current plain English regulatory documents distributed by the local WHS government regulator  WHS information and business management manuals issued by industry associations or commercial publishers  current commercial policies and procedures, and hazard identification and risk assessment template documents. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 6 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Version history Version Date Changes / Updates Approved 1.0 May 2021 Contextualized and formatted assessment tool CEO

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 7 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment details There are two assessment tasks/methods of evidence gathering. You are required to complete it. Your trainer /assessor will advise when assessments are due. SITXWHS002 Identify hazards, assess and control safety risks describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes. For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Hazard and risks project – You must identify hazards and assess risks for a case study organisation and then complete activities to eliminate/minimise risks. Preparing for assessment Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 8 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Supporting resources : Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise:  Hazard Identification Report Template (Assessment Task 1)  Discussion Template (Assessment Task 2)  Incident Report Template (Assessment Task 2)

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 9 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment Task 1: Knowledge Questions Task Summary  This is an open book test – you can use a various learning resources including online materials, student guide and other reference resources available at the TasCollege to complete your task if required.  You must answer all the 7 questions correctly and sufficiently.  You must complete and submit an Assessment Cover Sheet with your assessment submission.  Write your answers in the space provided or you need to type and print a hard copy to submit (as per your trainer /assessor advice).  The assessment task is due on the date specified by your trainer/assessor.  Any variations to this arrangement must be approved in writing by your trainer/assessor. What do I need to complete this assessment task?  Access to Student Guide, Reference Text Books, and other learning materials  Access to the computer and the internet if you prefer to submit printed copy If I get something wrong, what do I need to do?  Consult with your trainer /assessor if your answers are marked unsatisfactorily and plan to resubmit as per their feedback – either in writing or verbally. What do I need to submit for this task?  A complete file of all questions’ answers

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 10 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment submission You must complete and submit an Assessment Cover Sheet with your work. The assessment task is due on the date specified by your trainer/assessor. Any variations to this arrangement must be approved in writing by your trainer/assessor. Instructions  Read through all of the assessment task and related documents carefully before you get started.  Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.  Ensure that you: o review the advice to students regarding answering knowledge questions in the Student User Guide o comply with the due date for assessment which your trainer / assessor will provide o adhere with TasCollege ’s assessment submission guidelines o answer all questions completely and correctly o submit work which is original and, where necessary, properly referenced o submit a completed assessment cover sheet with your work o avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note: You must fill up and submit the Assessment Coversheet with your assessment tasks submission. A template is provided as a separate document packed in the Student Resources Pack. Your assessor will provide you with these documents before you begin your assessment tasks.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 11 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 1: Access your state or territory legislation and then answer the following questions: a. When, where and how hazards must be identified? b. When, where and how risk assessments must be conducted? c. Explain consultation requirements in relation to the hazard identification and risk assessment process. d. Explain the purpose of WHS committees and their importance in regards to consultation. e. Explain the purpose of WHS representatives and their importance in regards to consultation. f. Outline two record keeping requirements relating to hazards and risks.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 12 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 2: Identify an organisation of your choice within the hospitality industry. This can be one you are familiar with and can access information about (e.g. through the Internet) or a workplace where you are completing or have already completed your work placement. a. What group risk assessment mechanisms does the organisation commonly use. Describe at least two. b. Describe the format of hazard identification and risk assessment templates that the organisation uses and how they are used. c. What commonly used methods does the organisation use for identifying hazards in the workplace? d. What commonly used methods does the organisation use for assessing risks to safety?

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 13 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 3: Thinking about the hospitality industry and typical hazards and the systematic methods used to assess risk, answer the following questions: a. List each of the four steps for in the risk management process. b. Describe two typical hazards. c. List two injuries/illnesses/consequences that could result from the hazards? d. What are the overall consequences of a worker being exposed to the hazards identified? e. For the hazards you have identified, estimate the probability that an incident or injury will occur. Think about this in terms of a risk assessment legend. f. For the hazards you have identified, what would you say is the overall risk level for the identified hazards? Think about this in terms of a risk assessment legend.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 14 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 4: Thinking about the hospitality industry and the hierarchy of control, answer the following questions: a. Explain the hierarchy of control. b. Identify a typical hazard for which substituting a safe system of work would be a suitable control. Describe the hazard and the isolating measure. c. Identify a typical hazard for which isolating the hazard would be a suitable control. Describe the hazard and the isolating measure. d. Identify a typical hazard for which engineering controls a suitable control. Describe the hazard and the engineering control.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 15 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K e. Identify a typical hazard for which administrative controls would be a suitable control. Describe the hazard and the administrative control. f. Identify a typical hazard for which personal protective equipment would be a suitable control. Describe the hazard and the PPE. g. Identify a hazard for which combined controls would be appropriate. Describe the hazard and the combined control measures which would be appropriate.

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 16 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 5 : Thinking about the hospitality industry and measures to eliminate or control health and safety risks, answer the following questions: a. Describe two typical risks and a measure that can be used to control each risk. b. If you were responsible for the risks, above, describe how would you make sure the controls are implemented. c. Explain why suggestions for ways of eliminating or controlling risks are useful. d. Explain why sometimes it can be important to refer to a senior staff member regarding a decision on implementing controls.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 17 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 6: Describe each of the following methods for identifying hazards. a. Conducting site safety audits b. Completing safety checklists c. Inspecting workplace d. Observing daily activities e. Investigating accidents and incidents f. Reviewing injury or illness registers g. Monitoring workplace environment h. Investigating staff complaints or reports of safety concerns i. Review of staff feedback via consultative processes including meetings, surveys and suggestion box submissions

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 18 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Question 7: Consider the list of people below and describe a role they may have in the assessment of risk within an organisation. a. Contractors b. Managers c. WHS committee members d. WHS representatives e. Peers and colleagues f. Staff under supervision g. Supervisors h. Tourism suppliers.

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 19 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment Task 2: Hazards and Risks Project Task Summary  In this task, you are required to identify hazards and assess risks for a case study organisation and then complete activities to eliminate/minimise risks.  You will need access to: o your learning resources and other information for reference o WHS information provided by state/territory regulator (RTO to include name of relevant regulator) o WHS information at: o https://www.safeworkaustralia.gov.au/media-centre/fun-exciting-and- safe-whs-major-events o your WHS Policy and Procedures o your WHS Plan .  Ensure that you: o review the advice to students regarding answering knowledge questions in the Student User Guide o comply with the due date for assessment which your trainer / assessor will provide o adhere with TasCollege ’s assessment submission guidelines o answer all questions completely and correctly o submit work which is original and, where necessary, properly referenced o submit a completed assessment cover sheet with your work o avoid sharing your answers with other students.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 20 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Assessment information Information about how you should complete this assessment can be found in Appendix A of the Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note: You must fill up and submit the Assessment Coversheet with your assessment tasks submission. A template is provided as a separate document packed in the Student Resources Pack. Your assessor will provide you with these documents before you begin your assessment tasks.

SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 21 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Activities Complete the following activities: 1. Carefully read the following scenario Best Events Catering is a catering company that provides catering for events. The company is committed to health and safety and has implemented a work health and safety management system As part of the event planning process, an event work health and safety plan is to be used to identify actual or foreseeable workplace hazards including hazards associated with the physical environment, plant/equipment, work practices and security issues. You are a Catering Manager with Best Events Catering and you are required to identify hazards and assess risks relevant to an upcoming event you are planning. This can be catering for an event of your choice such as an open day for an education institution or a conference or a local craft fair. You are also required to control risks for the event. With this in mind, you are to complete all of the activities below. 2. Review the Best Events WHS Policy and Procedures and access relevant documentation Review the Best Events Catering WHS Policy and Procedures to identify the procedures that need to be followed, as well as

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 22 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K methods for hazard identification and risk assessment for an event. Following your review, access the WHS Plan that includes the Hazard Identification and Risk Assessment Tool from the student resources folder. Carefully review these documents in preparation for the next task. Make notes as required. 3. Conduct a Hazard Identification and Risk Assessment As per the company’s policy, you are now required to identify hazards, assess risks and develop risk control measures. As indicated in the Health and Safety Policy and Procedures, this will be through an initial review of available information about hazards and risks, as well as consulting with colleagues in activity 2.5. Proceed to preparing your Hazard Identification and Risk Assessment Tool by reviewing the information as per the link under “Required” and by visiting the web site of the WHS regulator relevant to the state or territory you are located in and identifying at least one item of relevant information from there. The information provided under required is general regarding events so you should also think of particular risks that also may apply to catering for events. Follow the instructions in the Hazard Identification and Risk Assessment Tool, ensuring that you identify a minimum of 10

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 23 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K actual or foreseeable hazards and associated risk assessment and controls. Create a suitable folder in your drive. File your work as Draft Hazard Identification and Risk Assessment Tool. Take a screenshot of the folder structure to show that you have filed and kept this record. Submit Draft Hazard Identification and Risk Assessment Tool to your assessor. You will discuss your work in a meeting in the next activity and your assessor will advise you of the date and time of the meeting. 4. Participate in a meeting to discuss hazards and risk assessment and control In this activity, you will participate in a meeting with your assessor to discuss Hazard Identification and Risk Assessment Tool. Go through your Hazard Identification and Risk Assessment Tool and explain all the hazards you have identified and your suggestions for risk controls as documented in the Tool. Ensure you explain your rationale for each risk control methods. Your assessor will also suggest additional controls which you should discuss. During the meeting, you will need to demonstrate effective communication skills including:  Speaking clearly and concisely  Speaking assertively when making suggestions about risk controls

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 24 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required. Following the meeting you are to update your Hazard Identification and Risk Assessment tool to include the suggestions from your assessor showing that you can incorporate the views of others. In the folder that you have previously created, file your work as Final Hazard Identification and Risk Assessment Tool. Take a screenshot of the folder structure to show that you have filed and kept this record. Submit your completed and screenshots of your folder structure and files within it to your assessor. 5. Take measures to eliminate or control risks Assume that you have identified risks for your event as follows:  Physical environment - Slips and trips  Plant/equipment - Safe manual handling  Work practice - Fatigue management  Security issue - Customer behaviour e.g. customers consuming too much alcohol In order to control the risks you are required to:

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SIT50416 Diploma of Hospitality Management Assessment Tool – SITXWHS002 Identify hazards, assess and control safety risks | Page 25 of 25 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Develop four short information handouts to address all of the following risks and that can be provided to staff for information and guidance on each issue. The format and style for the handouts are as follows:  Create clear and concise one (1) page handouts.  Using simple and clear language. For, example, use simple English and avoid colloquial language or slang.  Use appropriately sized fonts and present well-formatted, grammatically correct information.  Ensure that the handouts you create use the same layout, font, colours and style.

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SITXWHS002_V1.0_Assessment 1 & 2 Completed

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