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Rainer, Information System, Fifth Canadian Edition
Testbank
Package Title: Chapter 7, Testbank
Course Title: Rainer, IS 5e
Chapter Number: 7
Question type: Multiple Choice
1) In 2012, Walmart rebuilt the outdated technology infrastructure that supported Walmart.com
by _______
a) installing brand new scan terminals in all the stores
b) installing security and high speed internet connections
c) building a web site with e-commerce capabilities
d) introducing smartphone apps, and constructing six highly automated fulfillment centres.
Answer: D
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
2) In May, 2018 Walmart overhauled its website with ___
a) highly personalized with features designed to make it easier to reorder
items
b) check the status on orders
c) explore services at nearby Walmart stores
d) All of the above
Answer: D
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
Rainer, Information System, Fifth Canadian Edition
Testbank
3) In September 2018, Walmart began telling online shoppers that some products in its
warehouses were ____in order to avoid the extra expenses associated with shipping products
from more distant warehouses.
a) on stock but were out of stock.
b) more expensive than in brick and mortar stores.
c) out of stock.
d) in back order.
Answer: C
Difficulty: Medium
Section Reference 1: Opening Case
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
Bloomcode: Application
Standard 1: AACSB || Technology
4) Walmart’s marketplace strategy allows _________________.
a) external, third-party vendors to sell their products on Walmart’s online store
b) social networks to access their product catalog and get a commission for sales
c) provide loyalty discount digital coupons to buyers by subscribing to an online service
d) buyers to get discount coupons for referrals to Walmart’s site
Answer: A
Difficulty: Medium
Section Reference 1: Opening Case
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
Bloomcode: Application
Standard 1: AACSB || Technology
5) ______ commerce refers to the intersection of messaging apps and shopping.
a) App
b) Conversational
c) Social
d) Transactional
Answer: B
Rainer, Information System, Fifth Canadian Edition
Testbank
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
6) In 2004, Tobias Lütke, Daniel Weinand, and Scott Lake founded ________.
a) Volusion
b) WooCommerce
c) Spotify
d) Shopify
Answer: D
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
7) The Shopify e-commerce platform includes features to.
a) create an e-commerce store.
b) handle social media advertising.
c) handle shipping.
d) All of the above
Answer: B
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
8) _________ organizations are purely physical.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
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Rainer, Information System, Fifth Canadian Edition
Testbank
d) Virtual
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
9) _________ organizations are only online.
a) Brick-and-mortar
b) Brick-and-click
c) Clicks-and-mortar
d) Virtual
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
10) _________ organizations have physical and online dimensions.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
d) Virtual
Answer: b
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
11) You own a restaurant in New York City. This is an example of a _________ organization.
a) brick-and-mortar
Rainer, Information System, Fifth Canadian Edition
Testbank
b) clicks-and-mortar
c) pure-play
d) virtual
Answer: a
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
12) You are a musician. You only sell your songs on iTunes. This is an example of a _________
business.
a) brick-and-mortar
b) brick-and-click
c) clicks-and-mortar
d) virtual
Answer: d
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
13) You sell popcorn in downtown Chicago. It became so popular that you started a website so
people all over the country can get your popcorn delivered to their doorstep. This is an example
of a _________ business.
a) brick-and-mortar
b) clicks-and-mortar
c) pure-play
d) virtual
Answer: b
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
Rainer, Information System, Fifth Canadian Edition
Testbank
14) _________ comprises the vast majority of e-commerce by volume.
a) B2B
b) B2C
c) B2E
d) C2C
Answer: a
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
15) You adopt a child and need to update your healthcare benefits to include that new child. This
is an example of _________ e-commerce.
a) B2B
b) B2C
c) B2E
d) C2C
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
16) You file your income taxes online. This is an example of _________ e-commerce.
a) B2C
b) C2C
c) G2C
d) T2C
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
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Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
17) You use your smartphone to look up how much money you have in your bank account. This
is an example of _________ commerce.
a) electronic
b) local
c) mobile
d) social
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
18) In ________, manufacturers or retailers sell directly to customers.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Answer: c
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
19) In ________, businesses request quotes from suppliers.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Answer: b
Rainer, Information System, Fifth Canadian Edition
Testbank
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
20) An electronic tendering system uses _________ with a _________ auction mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Answer: b
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
21) In ________, vendors ask partners to place logo on the partner’s website and then pay that
partner a commission.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
22) In ________, recipients of your marketing notices send information about your product to
their friends.
a) affiliate marketing
b) electronic tendering
Rainer, Information System, Fifth Canadian Edition
Testbank
c) online direct marketing
d) viral marketing
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
23) With ________, customers use the internet to self-configure products or services.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
24) With ________, an intermediary administers online exchange of surplus products or the
company receives “points” for its contribution, which it can use to purchase other needed items.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
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Rainer, Information System, Fifth Canadian Edition
Testbank
25) With ________, transactions are conducted efficiently because buyers and sellers all meet in
one place.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Answer: b
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Comprehension
Standard 1:
AACSB || Technology
26) With ________, small buyers aggregate demand to create a large volume and then negotiate
lower prices.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Answer: c
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
27) In _________ auctions, sellers solicit bids from many potential buyers; these auctions result
in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
28) In _________ auctions, one buyer wants to purchase a product or a service; these auctions
result in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
29) As the principal of a local high school, you want to install a wireless WAN to give students
better, more secure access to the Internet. You request bids from a few local service providers to
get the best price. This is an example of a _________ auction.
a) downward
b) forward
c) reverse
d) upward
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
30) An electronic _________ is a website the represents a single store.
a) auction
b) mall
c) marketplace
d) storefront
Rainer, Information System, Fifth Canadian Edition
Testbank
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 1: Describe the eight common types of electronic commerce.
Learning Objective 2: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
31) An electronic _________ is a collection of individual shops consolidated under one internet
address.
a) auction
b) mall
c) marketplace
d) storefront
Answer: b
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 1: Describe the eight common types of electronic commerce.
Learning Objective 2: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
32) An electronic _________ is a central, virtual market space on the web where many buyers
and many sellers can conduct e-commerce and e-business activities.
a) auction
b) mall
c) marketplace
d) storefront
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
Section Reference 2: 7.2
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Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the eight common types of electronic commerce.
Learning Objective 2: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
33) Electronic checks are primarily used in ________.
a) B2B
b) B2C
c) C2C
d) G2C
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
34) _________ cards allow customers to charge online payments to their credit card accounts.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Answer: a
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
35) _________ cards allow businesses to charge online payments to their credit card accounts.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Rainer, Information System, Fifth Canadian Edition
Testbank
Answer: b
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
36) _________ cards allow you to store a fixed amount of prepaid money and then spend it as
necessary.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
37) Gift cards are _________ cards.
a) electronic credit
b) purchasing
c) smart
d) stored-value money
Answer: d
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
38) _________ cards contain a chip that can store a large amount of information as well as on a
magnetic stripe for backward compatibility.
a) electronic credit
Rainer, Information System, Fifth Canadian Edition
Testbank
b) purchasing
c) smart
d) stored-value money
Answer: c
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
39) Modern credit cards are _________ cards.
a) electronic credit
b) purchasing
c) smart
d) stored-value money
Answer: c
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
40) Bitcoin is a type of digital currency in which encryption techniques are used to regulate the
generation of units of currency and verify the transfer of funds; they are ________, which means
________.
a) centralized; a central institution operates their use
b) centralized; they are legal everywhere
c) decentralized; no single institution operates their use
d) decentralized; they are illegal in most countries
Answer: c
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
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Testbank
41) _________ is a limitation of e-commerce.
a) Accessibility
b) Convenience
c) Cost
d) Security
Answer: d
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
42) _________ is larger by volume; _________ is more complex.
a) B2B; B2B
b) B2B; B2C
c) B2C; B2B
d) B2C; B2C
Answer: b
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
43) _________ describes the retailing strategy of selling a large number of unique items in small
quantities.
a) Cross selling
b) The long tail
c) The unique tail
d) Upselling
Answer: b
Difficulty: Easy
Section Reference 1: 7.2
Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
44) _________ are/is electronic billboards that promote a product or a vendor.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: a
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
45) _________ appear(s) in front of the current browser window.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: c
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
46) _________ appear(s) underneath the active windows.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Rainer, Information System, Fifth Canadian Edition
Testbank
Answer: b
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
47) _________ are/is unsolicited e-mail.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: d
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
48) Which of the following is NOT a problem associated with channel conflict?
a) Alienating customers
b) Handling returns
c) Logistics of online activities
d) Marketing resource allocation
Answer: a
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
49) _________ occurs when shoppers visit a brick-and-mortar store but then purchase online.
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Rainer, Information System, Fifth Canadian Edition
Testbank
a) Bannering
b) Bundling
c) Showrooming
d) The long tail
Answer: c
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
50) __________ are/is the underlying technology for digital currencies such as Bitcoin.
a) Blockchain
b) Disintermediation
c) Reverse auctions
d) Smart cards
Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
51) ____________ use sophisticated algorithms to fully automate the buying and trading of
stocks and other types of investments.
a) Robo-advisors
b) P2P technology
c) Crowdfunding platforms
d) Blockchains
Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
52) Venmo, PayPal, and Zelle are all _______ service companies.
a) DigiPay
b) B2B
c) P2P
d) FinApp
Answer: C
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
53) Which is NOT true regarding blockchain?
a) It is virtually impossible to alter its records.
b) It circumvents the need for banks or brokers for some consumers.
c) It is a form of Bitcoin that can be used internationally.
d) It can be lifesaving in the instance of certain bacterial outbreaks.
Answer: C
Difficulty: Medium
Section Reference 1: IT’s About Business 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Application
Standard 1: AACSB || Technology
54) The term for the 20% of business supply spending unrelated to core corporate functions that
is not consistently ordered from the same suppliers is ___________.
a) corporate generic spending
b) third-party spending
c) corporate tail spend
Rainer, Information System, Fifth Canadian Edition
Testbank
d) accessory spend
Answer: C
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
55) An example of inventory that AmazonSupply carries is ___________.
a) bulk quantities of Comet bathroom cleaner
b) plain solid colored sweatshirts
c) replacement ear buds
d) unique home décor items
Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
56) Which is NOT a benefit for buyers using Amazon Business?
a) They can view other buyers’ reviews of products.
b) It integrates with their procurement software.
c) Buyers can utilize its analytics dashboard.
d) It can ship products directly to businesses’ customers.
Answer: D
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
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Rainer, Information System, Fifth Canadian Edition
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57) One way that Amazon Business avoids problems that other distributors may encounter,
especially with specialty items, is ______________.
a) to avoid selling items that do not sell quickly or are not in high demand
b) to keep their own stock of items on hand
c) by selling only very low volumes
d) to force stockouts on the majority of their items, by design
Answer: B
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
58) Other wholesalers have difficulties competing with Amazon Business and are having to come
up with other ways to stay profitable and relevant. Which suggestion is LEAST likely to be
effective in this regard?
a) Developing close partnerships with institutional clients
b) Including value adds, such as personalized services and provision of skilled workers to help
use items that are sold
c) Decreasing profit margins and cost to consumers
d) Exploring areas that Amazon Business is not currently taking part in
Answer: C
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Analysis
Standard 1: AACSB || Technology
59) While the _________ industry is larger than _______, the companies tend to be much
smaller.
a) wholesale; retail
b) retail; resale
c) wholesale; resale
d) resale; retail
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Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
60) ________ marketing involves a merchant paying a commission to other online entities for
referring new business to the merchant’s website.
a) Affiliate
b) Conversational
c) Social
d) Transactional
Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
61) __________ has revolutionized fraudulent affiliate marketing because they have powerful
tools that analyze its vast amount of user data to identify people who are most likely to believe a
fraudulent ad.
a) Amazon
b) Facebook
c) Google
d) Microsoft
Answer: B
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
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Rainer, Information System, Fifth Canadian Edition
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62) In the ________, organizations sell their products or services to other organizations
electronically from their own private e-marketplace website or from a third-party website.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Answer: c
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
63) _________ are similar to the B2C model.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Answer: c
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
64) Sell-side marketplaces are similar to the _________ model.
a) B2B
b) B2C
c) C2C
d) G2E
Answer: b
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Rainer, Information System, Fifth Canadian Edition
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Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
65) Sell-side marketplaces are similar to the _________ model; _________ auctions are the key
mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Answer: c
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
66) The _________ is a model in which organizations attempt to procure needed products or
services from other organizations electronically.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Answer: a
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
67) A major method of procuring goods and services in the buy-side model is the _________
auction.
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Rainer, Information System, Fifth Canadian Edition
Testbank
a) downward
b) forward
c) reverse
d) upward
Answer: c
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
68) Group purchasing is a common technique in a ________.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Answer: a
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
69) _________ are independently owned by a third party and connect many sellers with many
buyers.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Answer: b
Difficulty: Easy
Section Reference 1: 7.3
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Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
70) _________ materials are inputs to the manufacturing process.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: a
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
71) _________ materials are those items that are needed for MRO.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: c
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
72) _________ exchanges connect buyers and sellers in a given industry.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
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Rainer, Information System, Fifth Canadian Edition
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Answer: d
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
73) _________ exchanges connect buyers and sellers across many industries.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: b
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
74) Amazon Business is the biggest threat to ________.
a) distributors
b) manufacturers
c) retailers
d) wholesalers
Answer: d
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
75) B2B typically has margins of 2–4 percent; Amazon _________ make money ________.
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Rainer, Information System, Fifth Canadian Edition
Testbank
a) does; through the offset of its B2C business
b) does; through high volume in B2B
c) does not; but it doesn’t care since it is making so much in the B2C realm
d) does not; above and beyond what its competitors are making
Answer: b
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
76) _________ is a legal form of cybersquatting.
a) Cyber-tasting
b) Domain tasting
c) ICANN-tasting
d) URL tasting
Answer: b
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
77) _________ refers to the practice of registering or using domain names for the purpose of
profiting from the goodwill or the trademark that belongs to someone else.
a) Cyber-squatting
b) Cyber-using
c) Domain-squatting
d) Domain-using
Answer: a
Difficulty: Easy
Section Reference 1: 7.4
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Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
78) _________ are the main threat to privacy on the internet.
a) Cookies
b) ERPs
c) RFIDs
d) Smart cards
Answer: a
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
79) The ________ Effect is the ongoing disruption of the retail marketplace, including both
online and traditional brick-and-mortar retailers.
a) Amazon
b) Facebook
c) Google
d) Walmart
Answer: A
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
80)
May 2018, Walmart ended its___________, which was Walmart’s attempt at cashierless
checkout
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Rainer, Information System, Fifth Canadian Edition
Testbank
a) Credit card terminals
b) Paypal payment terminals
c) E-cheque strategy
d) Scan & Go program
Answer: D
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Application
Standard 1: AACSB || Technology
81) In addition to expanding its U.S. operations, Amazon is targeting ________.
a) Australia
b) China
c) India
d) Russia
Answer: C
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
82) Despite Amazon’s online retailing success, it has become clear over time that there is much
shopping that people prefer to do in person.
This is one of the reasons Amazon bought
________.
a) Bonobos
b) Jet
c) Whole Foods
d) Zappos
Answer: C
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
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Rainer, Information System, Fifth Canadian Edition
Testbank
Bloomcode: Knowledge
Standard 1: AACSB || Technology
83) In June 2017, Amazon announced a new program called Prime
Wardrobe that allows customers to
a) to order clothes with high discount but no option to return items..
b) to order clothing, from 3 to 15 items at a time, without actually buying it.
c) to order clothes and allow customers to try them online on a virtual system.
d) to order clothes higher prices but very short delivery times.
Answer: B
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
Question type: True/False
84) Walmart executives have long underestimated the convenience of shopping online from
anywhere and at any time.
Answer: True
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
85) As e-commerce sales were increasing, Walmart faced internal struggles due to lack of
inventory.
Answer: False
Difficulty: Medium
Section Reference 1: Opening Case
Learning Objective 1:
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Rainer, Information System, Fifth Canadian Edition
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Describe the various online services of business-to-
Consumer (B2C) commerce, along with specific examples of each.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
86) In September 2018, Walmart began telling online shoppers that some products in its
warehouses were out of stock in order to avoid the extra expenses associated with shipping
products.
Answer: True
Difficulty: Medium
Section Reference 1: Opening Case
Learning Objective 1:
Describe the various online services of business-to-
Consumer (B2C) commerce, along with specific examples of each.
Bloomcode: Analysis
Standard 1: AACSB || Technology
87) Shopify allows small entrepreneurs to set up and run their e-procurement systems without
having to make significant investments in technology and expertise
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
88) E-business is a broader concept than e-commerce.
Answer: True
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
89) The degree of digitization refers only to the physical or digital nature of the product or
service being sold.
Answer: False
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Rainer, Information System, Fifth Canadian Edition
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Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
90) The degree of digitization relates to the product/service and the delivery agent.
Answer: True
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
91) If you purchase an e-book from Amazon, it is a clicks-and-mortar transaction.
Answer: False
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
92) eBay is a commonly known reverse auction website.
Answer: False
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
93) Reverse auctions typically result in higher prices over time because a seller is targeting a
single buyer.
Answer: False
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Rainer, Information System, Fifth Canadian Edition
Testbank
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
94) The highest bidder will win a forward auction.
Answer: True
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
95) An RFQ is associated with a reverse auction.
Answer: True
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
96) It is more secure for a buyer to use the telephone or mail to arrange or send payments than to
use a computer.
Answer: False
Difficulty: Hard
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
96) The web makes disintermediation easier, particularly for online services.
Answer: True
Difficulty: Easy
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Rainer, Information System, Fifth Canadian Edition
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Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
97) Disintermediation is a threat of substitute products from Porter’s Five Forces.
Answer: True
Difficulty: Hard
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Synthesis
Standard 1:
AACSB || Technology
98) Permission marketing asks consumers to give their permission to voluntarily accept online
advertising and e-mail.
Answer: True
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
99) Viral marketing refers to online, word-of-mouth marketing and is closely related to using
social media for marketing purposes.
Answer: True
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
100) Channel conflict and order fulfillment are the two most significant issues in e-tailing.
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Rainer, Information System, Fifth Canadian Edition
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Answer: True
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
101) The financial technology industry is primarily focusing on strengthening its position in
client-server computing.
Answer: False
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
102) Much of the new growth in the financial technology industry involves P2P activity.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
103) Google banned Voluum because the software can show Google employees legitimate
content while consumers see fraudulent ads.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Knowledge
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Rainer, Information System, Fifth Canadian Edition
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Standard 1: AACSB || Technology
104) Facebook banned Voluum because the software can show Google employees legitimate
content while consumers see fraudulent ads.
Answer: False
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
105) Scams and misleading advertisements are an entirely new phenomenon due to the ubiquity
of the Internet in our daily lives over the past 20 years.
Answer: False
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
106) Affiliate marketing is when a merchant pays a commission to another online entity for
directing business to the merchant’s website.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
107) Once caught and banned from Facebook, fraudulent affiliates find it nearly impossible to
circumvent the problem or move forward.
Answer: False
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Rainer, Information System, Fifth Canadian Edition
Testbank
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
108) Purchasing is a subset of the procurement process.
Answer: True
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
109) Procurement is a subset of the purchasing process.
Answer: False
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
110) Temporary staffing services trade in a functional exchange.
Answer: True
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Application
Standard 1:
AACSB || Technology
111) Grainger is Amazon Business’s main competitor.
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Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
112) Amazon Business stays competitive in niche markets by using a long tail strategy.
Answer: True
Difficulty: Hard
Section Reference 1: IT’s About Business 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Synthesis
Standard 1:
AACSB || Technology
113) Cybersquatting is illegal.
Answer: True
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
114) Domain tasting is illegal and unethical.
Answer: False
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
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Rainer, Information System, Fifth Canadian Edition
Testbank
115) Most states require Amazon to collect sales taxes.
Answer: True
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
116) You buy the right to use software, not distribute it.
Answer: True
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
117) A unique advantage Walmart currently has over Amazon is its ability to ship-to-store.
Answer: True
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
Question type: Text Entry
118) ___ is the process of buying, selling, transferring, or exchanging products, services, or
information through computer networks.
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Rainer, Information System, Fifth Canadian Edition
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Answer: electronic commerce or e-commerce
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
119) In ___ auctions, sellers solicit bids from many potential buyers.
Answer: forward
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
120) In ___ auctions, one buyer wants to purchase a product or service.
Answer: reverse
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
121) Forward auctions typically result in ___ prices over time.
Answer: higher
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
122) Reverse auctions typically result in ___ prices over time.
Answer: lower
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Rainer, Information System, Fifth Canadian Edition
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Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
123) ___ marketing asks consumers to give their permission to voluntarily accept online
advertising and e-mail.
Answer: Permission
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
124) ___ marketing refers to online, word-of-mouth marketing and is closely related to using
social media for marketing purposes.
Answer: Viral
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
125) ___ is the overarching function that describes the activities and processes to acquire goods
and services.
Answer: Procurement
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
Bloomcode: Knowledge
Standard 1:
AACSB || Technology
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Rainer, Information System, Fifth Canadian Edition
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126) ___ refers to the practice of registering or using domain names for the purpose of profiting
from the goodwill or the trademark that belongs to someone else.
Answer: Cybersquatting
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Knowledge
Standard 1:
AACSB || Ethics
Standard 2 : AACSB || Technology
Question type: Essay
127) What is Bitcoin? How is Bitcoin different from traditional currency? Have you used
Bitcoins (why or why not)? Why are Bitcoins so volatile?
Answer:
Difficulty: Hard
Section Reference 1: 7.1
Learning Objective 1: Describe the eight common types of electronic commerce.
Bloomcode: Evaluation
Standard 1:
AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: type of digital currency in which encryption techniques are used to regulate the
generation of units of currency and verify the transfer of funds, operating independently of any
central bank; it is decentralized so no one controls it; personal question; it depends on what
people think about it, use in foreign countries, tax treatment, supply and demand, etc. (
http:
//www.investopedia.com/articles/investing/052014/why-bitcoins-value-so-volatile.asp
or
https: //support.coinbase.com/customer/portal/articles/1834921-why-does-bitcoin-change-value-
why-is-the-price-so-volatile-
)
128) Discuss the differences between B2B and B2C e-commerce. Which one is more complex
from a technology perspective and why?
Answer:
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
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Rainer, Information System, Fifth Canadian Edition
Testbank
Learning Objective 1: Describe the eight common types of electronic commerce.
Learning Objective 2: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Comprehension
Standard 1:
AACSB || Communication
Standard 2 : AACSB || Technology
Solution: 1) B2C – businesses sell to consumers; B2B – businesses sell to other businesses
2) B2C because B2B issues tend to be business-related while B2C has to struggle with treating
every individual customer as unique without any long-term guarantee of a relationship like B2B
enjoys – need to be quick and efficient in shipping to customers all over the place in many
different ways (B2B will probably involve a dedicated truck to a consistent customer while B2C
will have to replay on the USPS at some point)
129) What functions do intermediaries serve? How is the concept of disintermediation related to
Porter’s Five Forces? Is disintermediation inevitable for all industries (why or why not)?
Answer:
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 1: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
Bloomcode: Analysis
Standard 1:
AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: Functions = provide information, perform value-added services like consulting
Porter’s Five Forces = it is a threat of substitute products (a website serves the same function as a
distributor or retailer) – it is an unexpected competitor outside the given industry
Inevitable = no (this is NOT an opinion; the answer cannot be “yes”) because not all
manufacturers can deal directly with consumers; dealing with consumers is a business model by
itself: intermediaries provide information and provide value-added services like consulting,
intermediaries help with enormous amounts of information and when information exchange is
complex
130) How are sell-side marketplaces, buy-side marketplaces, and exchanges different (do not
simply provide definitions) ?
Answer:
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
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Rainer, Information System, Fifth Canadian Edition
Testbank
Bloomcode: Comprehension
Standard 1:
AACSB || Communication
Standard 2 : AACSB || Technology
Solution: Sell-side = just like B2C except for B2B; expecting other businesses to come to them
to make purchases; forward auctions
Buy-side = getting suppliers to bid on products/services that buying businesses need, group
purchasing is often used here; reverse auctions
Electronic exchanges = bringing multiple buyers and sellers together
131) What are the ethical and legal issues associated with e-business? For each one, explain your
concerns (or lack of concerns).
Answer:
Difficulty: Medium
Section Reference 1: 7.4
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Bloomcode: Analysis
Standard 1:
AACSB || Communication
Standard 2 : AACSB || Ethics
Standard 3 : AACSB || Analytic
Standard 4 : AACSB || Technology
Solution: Privacy – cookies track everything
Job loss – most probably don’t have jobs and/or are getting a degree to avoid this problem
Fraudulent activity – it is really easy for criminals to steal our identities; hard to determine if a
website/e-mail is real
Domain names/cybersquatting – most probably don’t own their own business, so this should not
matter to most students
Taxes – this may or may not be a big deal to students depending on where they purchase
products and in which state they live – may have to start paying more online; they may learn that
they should be tracking their purchases to pay taxes
Copyright – many people think piracy isn’t a big deal (the culture), so many may not feel like
this is a big deal but some could be educated about its unfairness to businesses
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