ICTSAD609 Assessment (Word Version)TRG-DOC-09-Student Assessment-ICTSAD609-V1.1 (1)

ASSESSMENT BOOKLET . Student Details Student Name Student ID Assessment Details CourseDet ails ICT60220 Advanced Diploma of Information Technology Unit Details ICTSAD609 Plan and monitor business analysis activities in an ICT environment Assessmen t Type This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment. Assessmen t Methods Assessment 1 (Knowledge Questions) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Project Portfolio) This assessment is divided into six project tasks: Task 1: Carefully read the following Task 2: Project planning Task 3: Plan business analysis approach Task 4: Stakeholder meetings Task 5: Plan business analysis activities and communication Task 6: Stakeholder update meeting Task 7: Performance management meeting Task 8: Manage business analysis Task 9: Submit your completed Project Portfolio

ASSESSMENT BOOKLET – ICTSAD609 ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 2 of 36

ASSESSMENT BOOKLET – ICTSAD609 ASSESSMENT RECORD OF OUTCOME Student Name Student ID Course Name ICT60220 Advanced Diploma of Information Technology Trainer/Assessor Name: Unit code & Title ICTSAD609 - Plan and monitor business analysis activities in an ICT environment Intake/Batch STUDENT DECLARATION I HEREBY DECLARE THAT, this is my (please tick) ☐ 1 st Submission ☐ 1 ST re-Submission ☐ 2 nd re-Submission ☐ Reassessment  I declare that all the assessment parts completed for this unit are my own work;  To the best of my belief, no part of this assessment has been copied from any other student’s work or from any other source except where acknowledgement is made in the text;  No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned and where acknowledgement is made in the text;  No part of this assessment has been previously submitted as an assessable item, except where authorised by the trainer concerned and where acknowledgement is made in the text;  I understand that if I breach the policy, disciplinary action can be against me.  I am aware of the reassessment options and right to appeals;  I have retained a copy of this assessment. Student Signature Submission Date / / RECORD OF ASSESSMENT OUTCOME (Assessor use ONLY) RESULT S:Satisfactory NS: Not Satisfactory NA: Not Assessed Assessment 1 Knowledge Questions ☐ S ☐ NS ☐ NA Assessment 2 Project portfolio{No. of Tasks:00} Task 1: ☐ S ☐ NS ☐ NA Task 2: ☐ S ☐ NS ☐ NA Task 3: ☐ S ☐ NS ☐ NA Task 4: ☐ S ☐ NS ☐ NA Task 5: ☐ S ☐ NS ☐ NA Task 6: ☐ S ☐ NS ☐ NA Task 7: ☐ S ☐ NS ☐ NA Task 8: ☐ S ☐ NS ☐ NA Task 9: ☐ S ☐ NS ☐ NA Task 10 ☐ S ☐ NS ☐ NA ☐ S ☐ NS ☐ NA Final Unit Outcome ☐ Competent ☐ Not Yet Competent ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 4 of 36

ASSESSMENT BOOKLET – ICTSAD609 Comments (if any) Assessor declaration I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I have also explained about the re-assessment options and appeals rights available to the student. Assessor Name Assessor Signature& date Results entered on RTOM Staff name & date ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 5 of 36

ASSESSMENT BOOKLET – ICTSAD609 General Instructions to Students instruments and the instructions for gathering and interpreting evidences in an assessment process. This unit requires that you to complete two (2) assessments. You must complete all assessments with a competent result to achieve competency for this unit. Please read the information below about each task included in this assessment. Task Description Assessment 1 (Knowledge Evidence) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) (Performance Evidence) This assessment is divided into seven project tasks: Task 1: Carefully read the following Task 2: Project planning Task 3: Plan business analysis approach Task 4: Stakeholder meetings Task 5: Plan business analysis activities and communication Task 6: Stakeholder update meeting Task 7: Performance management meeting Task 8: Manage business analysis Task 9: Submit your completed Project Portfolio 1) In order to be assessed as Competent (C) in this unit you need to provide evidence that demonstrates that you can perform the required competencies to the required standard. 2) In order to avoid plagiarism, you must acknowledge and reference sources and must give credit appropriately. 3) You must use the APA 6th Referencing style. You must contact your assessor for guidance on how to reference. You could also complete a free tutorial on referencing at www. The Basics of APA Style® https://apastyle.apa.org/instructional-aids/tutorials- webinars 4) The following are some types of references that must be acknowledged: - Direct quotations – using another person’s exact words, placing words in quotation marks (for shorter quotes) or indent paragraphs (for longer quotes). - Paraphrases of another person’s words or ideas – using someone else’s ideas in your own words. When you paraphrase, you must cite the source of the ideas - Summarise another person’s ideas – a short summary of the original text, including only the main points of the original author’s ideas or argument. To avoid plagiarism, you must cite the source whenever you summarise another person’s work. ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 7 of 36

ASSESSMENT BOOKLET – ICTSAD609 - Tables, figures, graphs, diagrams or images obtained from any source – you must acknowledge the original source of all tables, figures, graphs, diagrams or images. - Information obtained from lectures and personal communication –you must acknowledge the source of the information. 5) Competency depends on consistently demonstrating the skills, attitudes and knowledge that enable you to complete workplace tasks confidently in a variety of situations. 6) If you have any difficulties in understanding any of these forms or instructions, please speak to your trainer/ assessor. 7) You must record your handwritten/ typed responses in the assessment pack. You can attach additional pages if required. 8) You must read and complete the Assessment Cover sheet. 9) Your assessor will: O complete the Assessment Task Outcome Record for each assessment task O provide you with feedback for all assessment tasks O mark the assessment task as satisfactory or unsatisfactory O sign the Assessment Task Outcome Record How to submit your assessments When you have completed each assessment, you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet. Assessment outcomes Once the assessment has been completed, the student will be given the result within 14 days. Once the student has satisfactorily completed the required assessments for a unit of competency he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet Competent) in which case the student is entitled to apply for a resubmission of the assessment. Reasonable adjustments According to AIBL’s policy, assessment processes and techniques should consider the language, literacy and numeracy capacity of the student in relation to the competency being assessed. If you are unable to complete the assessment in this format, you must inform your assessor and they may arrange for you to take the assessment in an alternative format. ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 8 of 36

ASSESSMENT BOOKLET – ICTSAD609 Assessment 1 – Coversheet Student and Submission Details Student Name Student ID Unit Code and Name ICTSAD609 - Plan and monitor business analysis activities in an ICT environment Date of submission 00/00/0000 STUDENT DECLARATION I declare that a. This assessment is my own work. b. None of this work has been completed by any other person. c. I have not cheated or plagiarized the work or colluded with any other student/s. d. I have correctly referenced all resources and reference texts throughout these assessment tasks. e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature : Assessor To Complete Assessment 1 Assessment Result Date Type Of Submission Short Answer Questions □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed) 00/00/0000 ☐ First submission ☐ First re-submission ☐ Second re-submission Assessor feedback Assessor Name Assessor Signature: This assessment meets the following Knowledge Evidence Satisfactory Unsatisfactory Not Present • business analysis process, procedures and techniques • project management process, procedures and techniques • risk management strategies • technology solution patterns • stakeholder management techniques and processes • communication constraints that may impact on stakeholders • requirements management processes, procedures and techniques • metrics used in measuring business analysis performance • organisational and legislative requirements and procedures applicable to business analysis activities. ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 10 of 36

ASSESSMENT BOOKLET – ICTSAD609 Assessment 1 – Knowledge Questions Assessmentsummary You are required to answer all the written questions in this assessment. Resources and equipment required to complete this assessment • Access to textbooks and other learning materials. • Access to a computer, printer, Internet and email software (if required). When and where should the assessment be completed • This assessment may be done in your own time as homework or you may be given time to do this task in class (where applicable). • Your assessor will provide you with the due date for this assessment. What needs to be submitted Your answers to each question in this assessment along with references. Instructions • This is an open book test – you can use your text book/learning materials as reference. • You must answer all questions in this assessment correctly. • You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf. • Please include the following details in the header section of each page of your assessment document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers • You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails. ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 11 of 36

ASSESSMENT BOOKLET – ICTSAD609 Assessment Task 1– Knowledge Questions Please answer the following questions. Questions Provide answers to all of the questions below: 1. Describe a general business analysis process. In your answer include:  a definition of business analysis in an ICT environment  steps that outline the business analysis process  examples of business analysis deliverables. . Answer : In an ICT (Information and Communication Technology) environment, business 1analysis refers to the process of identifying business needs and determining solutions to address those needs using technology. It involves understanding the current state of the organization, analyzing requirements, and recommending improvements to achieve business objectives. Some examples of business analysis deliverables include: Business Requirements Document (BRD): Provides a detailed description of the business needs and requirements. Functional Requirements Specification (FRS): Defines the functional capabilities and features that a system or solution should possess. Use Cases: Describes interactions between users and the system, outlining specific scenarios and actions. Lastly, the following steps outline a general business analysis process: a. Understand the business context b. Identify Business needs c. Gather requirements d. Analyze requirements e. Develop solutions f. Validate and verify g. Create business analysis deliverables 2. Complete the table outlining legislation, standards and organisational policies and procedures related to business analysis. ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 13 of 36

ASSESSMENT BOOKLET – ICTSAD609 Description Example (provide one) Legislation Laws and regulations that govern business analysis practices and activities. Example: General Data Protection Regulation (GDPR) in the European Union, which outlines the protection and processing of personal data in business analysis projects. Standards Industry-recognized guidelines and best practices that provide a framework for conducting effective business analysis. Example: BABOK® Guide (Business Analysis Body of Knowledge) published by the International Institute of Business Analysis (IIBA), which outlines the knowledge areas, tasks, and techniques essential for business analysts. Policies and procedures Internal rules and guidelines established by an organization to ensure consistent and effective business analysis processes. Example: Change Management Policy, which defines the steps and approvals required to implement changes in business requirements or processes, ensuring proper analysis and documentation of impacts and risks. 3. List four tools often used in business analysis to identify and understand problems, needs or opportunities in a workplace. Answer: SWOT Analysis: SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. This tool helps analyze the internal and external factors that can impact an organization. It identifies the strengths and weaknesses within the organization and examines the opportunities and threats present in the external environment. By evaluating these factors, organizations can gain insights into their current situation and identify areas for improvement or potential opportunities. PESTLE Analysis: PESTLE is an acronym for Political, Economic, Social, technological, Legal, and Environmental factors. This tool is used to assess the external macro-environmental factors that can influence a business or industry. By examining these factors, organizations can understand the potential opportunities or challenges arising from changes in the broader environment. Stakeholder Analysis: Stakeholder analysis is a technique used to identify and understand the interests, needs, and influence of various stakeholders involved in a project or organization. It helps analyze the impact of stakeholders on the business and enables the identification of key stakeholders who need to be engaged or managed effectively. By understanding the perspectives of different stakeholders, businesses can make informed decisions and address their concerns. Root Cause Analysis: Root cause analysis is a problem-solving technique used to identify the underlying causes of issues or problems within an organization. It involves analyzing the symptoms, investigating potential causes, and digging deeper to identify the fundamental reasons behind the ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 14 of 36

ASSESSMENT BOOKLET – ICTSAD609 6. Complete the table explaining the types of risk that may be associated with a business analysis initiative and its stakeholders. For each type of risk, you are required to provide an ICT relevant example. The first row has been completed as an example for you to follow. Type of risk Description Example Strategic risk These risks can occur at any time and are related to the business or organisation’s strategy. Initiate process automation throughout the organisation at the expense of personal client relationships and interaction. Compliance risk Compliance risk is criminal exposure to litigious, financial and laws and regulations Unpaid fines or crossing legal boundaries. Not making breakeven. Financial risk Financial risks are possible threats of losing money in a business or investment venture. Higher expenses, large breakdown of equipments. Operational risk The risk of loss due to ineffective or failed internal procedures, Human resource, systems or equipment breakdowns in a ICT environment. Resources leaving job, or error in hypothesis. 7. Explain three strategies that may be used to mitigate and manage risks associated with a business analysis initiative. You answer should include:  an explanation of the mitigation strategy Prevent the risk : By limiting or restricting employees to enter social media websites or malicious websites. To prevent risk, a risk mitigation planning can be done. Also assuming and accepting risk can be an ideal approach to negotiate with upcoming risks. It requires collaboration between team members to identify and assume the vulnerabilities that risks may present.  appropriate example to illustrate the strategy. 8. Complete the table below, outlining a general stakeholder management process. Step Description of what the step involves Tools/techniques (provide two per step) Identify stakeholders Review stakeholders and try to understand the impact on the operations. one of the tool used for stakeholder analysis is the power interest grid. This ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 16 of 36

ASSESSMENT BOOKLET – ICTSAD609 Step Description of what the step involves Tools/techniques (provide two per step) tool helps distinguish stakeholders based on their level of power. Classify stakeholders When stakeholders are categorized and put into sections according to their impact on the project, it makes the planning look very clear and the vision can be seen easily. Stakeholder engagement matrix Develop stakeholder management strategy Stakeholder management is the procedure of identifying, analysing, involving and dealing with stakeholders to achieve the companies goal. Totango, Stakeholder mapping, Darzin. Plan communication Plan communication specifies how key information will be transferred in-between stakeholders throughout the project without any error. Documents that has been discussed prior to the project. It contains code of conduct and written copy of dos and donts in a project. Execute communication It basically means to brainstorm and carryout a communication strategy. It comes with four components and they are encoding, medium of transmission, decoding and feedback. Meeting within the stakeholders and managers of the projects ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 17 of 36

ASSESSMENT BOOKLET – ICTSAD609 Knowledge Questions Answers What to submit: • Answers to all questions • References ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 19 of 36

ASSESSMENT BOOKLET – ICTSAD609 Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: ANITAustraliaPtyLtdT/AAlbrightInstituteofBusinessandLanguage RTO#:45041 CRICOS#:03553J www.albrightinstitute.edu.au HeadOfficeAddress:Level2,4&8,341- 345QueenStreet,MelbourneVIC3000 Tel:1300189154 Campusesat:Sydney,Brisbane,Adelaide TRG-DOC-09Assessment Booklet –ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required | Page 20 of 36