access and interpret thursday 1
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School
TAFE NSW - Sydney Institute *
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Course
2325
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
Pages
9
Uploaded by DukeLorisPerson1010
Skills Assessment
Criteria
Unit code, name and release number
Cluster name: Cl_LegalRequirements
CPPREP4002 - Access and interpret ethical practice in real estate (Release 1)
CPPREP4003 Access and interpret legislation in real estate
Qualification/Course code, name and release number
CPP41419 - Certificate IV in Real Estate Practice (Release 1)
CPP31519 – Certificate III in Real Estate Practice (Release 1) Statement of Attainment in Real Estate Practice (Assistant agent)
Student details
Student number
Student name
Wardishan Mousa
Assessment Declaration
This declaration only needs to be completed if you are not submitting your assessment online.
This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
Document title
: Cl_LegalRequirements_LMS
Page 1 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
Version:
20200909
Date created:
20 October 2020
For queries, please contact:
Technology and Business Services SkillsPoint
Ultimo
© 2020 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the Learning Bank
The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 17 February
2024. For current information please refer to our website or your teacher as appropriate.
Document title
: Cl_LegalRequirements_LMS
Page 2 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
Assessment instructions
Table 1 Assessment instructions
Assessment details
Instructions
Assessment overview
The objective of this assessment is to assess your skills to communicate ethically with customers and clients.
Assessment Event number
3 of 3
Instructions for this assessment
This is a skill-based assessment and will be assessing you on your ability to demonstrate the skills required in the unit.
This assessment is in two parts:
1.
Communicate with a customer and client – Meeting.
2.
Ethical practice
This assessment is supported by the following:
Assessment Feedback.
Submission instructions On completion of this assessment, you are required to upload it to the Learning Management System or hand it to your assessor for marking. Ensure you have written your name at the bottom of each page of
your assessment.
You must keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result?
To successfully complete this assessment the student will be available at the arranged time to complete all the assessment criteria as outlined in the assessment instructions.
All parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the Observation Checklist.
All oral questions must be answered correctly to be deemed Document title
: Cl_LegalRequirements_LMS
Page 3 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
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Assessment details
Instructions
satisfactory in this assessment task; however, Assessors may ask questions to clarify understanding.
What do I need to provide?
Access to a computer with internet and storage device
What will the assessor provide?
Access to Azure Beach Realty Intranet
.
Complaint handling policy and procedure
Complaint record
Property and Stock Agents Regulations 2014 (NSW)
Due date and time allowed
Indicative time to complete assessment: One hour.
For due date, refer to Unit Assessment Guide for face to face delivery, or Delivery timetable for online delivery.
Supervision
This is an unsupervised, take-home assessment task.
Part 1 Role-play assessment to be completed with colleagues, recorded and submitted to your assessor for marking. Students in the classroom should discuss this with their assessor, as it can be completed in class.
Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
Assessment feedback, review or appeals
Appeals are addressed in accordance with Every Student’s Guide to Assessment
.
Specific task instructions
Scenario
The receptionist at Azure Beach Realty Group and has just spoken Jack Hastings, the landlord
for 10 Mary Street, Newcastle, in regards to replacing the stove in his rental property.
The landlord informed the receptionist that he was going to use a mate (retired electrician John Hastings) to install the new stove at his property. He has also mentioned that John Document title
: Cl_LegalRequirements_LMS
Page 4 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
would like to go on the agency Tradesperson list and asked if the Property Manager can please set up a meeting tomorrow, to discuss these matters with him and John. The receptionist informed the property manager (you) and has booked a meeting with the landlord and Jack for tomorrow as requested.
Note:
By law, any electrical installation work in NSW must be carried out by a licenced electrician.
Contractors used by the agency must be able to supply the following documents:
Copy of the relevant licence
Copy of insurance documents
Safe work Methods Policy
ABN number
Document title
: Cl_LegalRequirements_LMS
Page 5 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
Task 1: Communicate with a customer and client
Using your communication strategies and ethical practice, participate in a meeting to 1.
Identify whether the ‘the friend (John Harrington)’ has the required qualifications (licence, public liability Insurance, WH&S documentation) to complete the installation
of the stove and become a listed tradesperson for your agency.
2.
Explain to Mr Hastings and John why you are unable to use John as an agency tradesperson or to install the stove. Refer to the legal requirement set out by NSW Fair Trading
.
Meeting participants:
Customer—John Harrington, may be played by a friend or colleague
Jack Hastings – the landlord, may be played by a friend or colleague
Property Manager – You
Meeting information
John Harrington is a retired electrician that still holds his licence but no longer holds an ABN or the required insurances.
Landlord
Ask property manager to ‘turn a blind eye’ and let friend do the job.
Will agree to wait till John organises the relevant insurances before he installs the stove. Landlord understands agencies position and thanks the property manager for protecting his interests.
Document title
: Cl_LegalRequirements_LMS
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Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
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Observation Checklist for Meeting
The Observation Checklist will be used by you to mark the students’ performance in the meeting. Use this Checklist to understand what skills the student is required to demonstrate in this section of the assessment. All the criteria must be met. The student’s demonstration will be used as part of the overall evidence requirements of the unit. Table 2 Observation Checklist
OC #
Task/Activity Performed
S
U/S
Assessor Comments
1.1
Demonstrates ethical practices and follows the requirements under the rules of conduct
1.2
Follows their communication strategies
1.3
Responds appropriately to questions and comments
Document title
: Cl_LegalRequirements_LMS
Page 7 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
Task 2: Ethical requirements
It was identified that John Harrington does not hold a current licence and no longer maintains his insurances and WH&S requirements. The landlord has asked the property manager to “turn a blind eye” and let his friend do the job or he will take the management elsewhere.
1.
Explain the ethical requirements the property manager would have breached by agreeing to the landlord's request.
2.
Explain two consequence that could occur from breaching the rules of conduct, including the maximum penalty points and monetary value. 3.
Using the Azure Beach Email template
, write an email to the John Harrigton explaining why you could not use him as a Tradesperson for the agency, including what he would be required to do if he wished to be employed in the future.
Document title
: Cl_LegalRequirements_LMS
Page 8 of 9
Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
STUDENT NAME:
Assessment Feedback
This section is to be completed by the assessor. Once feedback has been provided by the assessor you will be given the opportunity to respond.
Assessment outcome
☐
Satisfactory
☐
Unsatisfactory
Assessor Feedback
☐
Has the Assessment Declaration been signed and dated by the student?
☐
Are you assured that the evidence presented for assessment is the student’s own work?
☐
Was the assessment event successfully completed?
☐
If no, was the resubmission/re-assessment successfully completed?
☐
Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
NOTE: Make sure you have written your name at the bottom of each page of your
submission before attaching the cover sheet and submitting to your assessor for marking.
Document title
: Cl_LegalRequirements_LMS
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Resource ID: TBS_19_001_Cl_LegalRequirements_LMS
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