Assignment 8-Dawood-OpX
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Running head: ASSIGNMENT
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Week 8 Assignment
Dawood Ali
University of the Cumberlands
Operational Excellence (ITS-631-M51)
10/21/2023
ASSIGNMENT
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Information Systems for Business and Beyond
Chapter 8
What does the term business process mean?
A business process is defined as the series of activities or tasks to be completed for a
specific desired outcome/output. The input for the process should give out expected
output for the business.
Three examples of a business process
Some of the business processes with my organization are the employee onboarding,
employee performance management, and raising a request for quote (RFQ) from a
vendor.
What is the value of documenting a business process?
Every business process should be documented to help the team understand the key
steps or activities involved in this workflow (
Reijers, 2021)
. There are business process
management (BPM) tools available in the market that help organizations to provide a
layout of tasks for each business process.
What is an ERP system? Enforce best practices for an organization?
Enterprise Resource Planning (ERP) solution is designed to enable tracking of different
business processes with integration of multiple data systems. The best practice for
organization is to connect different IT systems and drive business logic with the relevant
outcomes from the ERP with certain level of automation.
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What is criticism of ERP systems?
The existing ERP systems like workday or SAP have standard workflows defined and
would need lot of customization for including certain business rules specific to the
organization.
What is business process re-engineering?
The process re-engineering refers to how the process can be broken up into different
parts and these activities can be traced (Harmon, 2019). Then the focus is on improving
the current process with different set of activities through optimization and innovate
resulting in productivity gains for the process itself.
Why does BRP get a bad name?
The reason BRP is not often well received within the eco-system is its ability to not give
any competitive advantage to the organization who does this activity. Competitor
analysis is done by most organizations with BRP to understand their value proposition
and addressing this in their marketing campaigns accordingly.
List guidelines for redesigning a business process?
Start by mapping out the process activities, define the activity outcomes, establish
controls to be followed, look at changes within the process steps to achieve the desired
value, seek approval for the business process, and identify resources to act on them.
What is business process management?
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ASSIGNMENT
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BPM outlines different processes, document each process workflows, identify areas of
improvement, review the information that is available for processing, and define the
controls for each process for further analysis.
What does ISO certification signify?
When an organization follow ISO certification, it identifies credibility and reliability that
the business processes follow international standards with regard to documentation,
clear process flows establish, and also have information systems that support the
business with technology solutions.
Exercise 1
For any organization, there are many business processes that are already published
and followed at scale (Ahmad and Van Looy, 2020). These processes should be made
aware to all the new hires at the firm, so they can follow the procedures for uniformity.
For example, when a new hire joins, there is a pre-defined business workflow that is
already available for the hiring manager to trigger set of tasks. These include creation of
his/her account, request for a laptop, access to certain applications, and other set of
activities. All of these are set for each role and department level, so this time to take for
onboarding a new hire can be streamlined with different teams working collaboratively
to provide a great experience for the new hire in my current organization.
ASSIGNMENT
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Exercise 2
The reverse logistics is a very critical process for e-commerce companies like Amazon.
The platform should have a well-oiled business process to ensure the products being
returned by the customer are validated by the supplier return policy, within the refund
window, what return options are enabled for this product, and what are the SLA
timelines for such refunds/return policy. Then, the payment systems be integrated after
the product is returned back to Amazon to authorize the payment after confirmation from
the supplier for such a request.
Exercise 3
Most or every organization I worked with had challenges with ERP implementation.
These organizations grew in size due to inorganic acquisitions that lead to lot of
technical debt. The only way to optimize the technology budget is to integrate the
existing ERPs into unified systems that provide one platform to view the data points.
This is very important aspect and this would require data connectivity across multiple IT
systems, data normalization, building data lake, data libraries, and understand
dependencies across systems operating in multiple geographies.
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References
Ahmad, T., & Van Looy, A. (2020). Business process management and digital
innovations: A systematic literature review.
Sustainability
,
12
(17), 6827.
Harmon, P. (2019).
Business process change: a business process management guide
for managers and process professionals
. Morgan Kaufmann.
Reijers, H. A. (2021). Business Process Management: The evolution of a
discipline.
Computers in Industry
,
126
, 103404.
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