Request for Proposal-Halima
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University of Karachi, Karachi *
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3495
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Information Systems
Date
Nov 24, 2024
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docx
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Request for Proposal (RFP)
Student’s Name
Department, Institutional Affiliation Course, date Professor
Date
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Request for Proposal (RFP)
Explanation Five Selected EHR Vendor System Arriving at the correct Electronic Health Record also abbreviated as EHRs for healthcare
facility like hospital or clinics is an important decision which can positively influence patient
care and operational efficiency (Beauvais et al., 2021). There are multiple EHR vendors
worldwide though some continues to advance making them popular. For example, EPIC EHR is
a globally recognized vendor famous for its comprehensive nature and integrated healthcare
resolutions (Beauvais et al., 2021). Epic presents a strong and customizable EHR system
integrated with a stable track record of application in numerous healthcare settings (Beauvais et
al., 2021). On the other hand, Allscripts is also another versatile EHR vendor with a variety of
resolutions applied in different healthcare environment. Additionally, Cerner is a foremost EHR
provider emphasizing on innovation and interoperability. Critically, Cerner's EHR is
acknowledged for its interoperability characteristics, making it a perfect selection for healthcare
facilities needing to share data seamlessly. According to Beauvais et al. (2021), Meditech is
famous for its user-friendly EHR systems supporting healthcare workers in offering high-quality
care. MEDITECH's in-built interface and strong customer support increases its applicability and
very appealing to many people and organization (Beauvais et al., 2021). Finally, athenahealth
HER’s vendor focusses in cloud-based EHR solutions focusing on competence and revenue
cycle management. athenahealth offers an advanced and streamlined solution hence it
appropriate for healthcare setting such as hospitals and clinics searching for a cloud-based HER
system. Vital Criteria for the RFP and Vendor Demos
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Interoperability is the first vital criteria I would look in an appropriate EHR system by checking
it is capable of exchanging information with other linked system in the facility and external
partners. I would also assess the usability of the EHR system by checking its user-friendliness in
the interface as this will influence its adoption and efficiency (Holmgren et al., 2018). It is also
important to check the scalability of the vendor to ensure it has the ability to advance to help in
accommodating the future expansion in the client services and volume. Checking the security
and compliance of the vendor is crucial to ensure it adheres or compiles with the HIPAA and
other crucial healthcare information security guidelines and policies. Considering the reputation
of the vendor in terms of their financial stability, history of successful EHR application
(Holmgren et al., 2018). Also, assessing the vendor's disaster recovery capabilities and backup
plans to guarantee data integrity and accessibility in situation of system failures.
The Selection Process of the vendors
The selection procedure for advancing or replacing the EHR system, as well as wireless
hardware solutions and mobile device selections, is a vital step in certifying that the selected
solution adheres to the organization's needs and Objectives. To attain this, the selection process
will incorporate the following key rations (Negro-Calduch et al.,2021). The procedure
commences with vendors sending their comprehensive proposals in response to the RFP. Second,
the shortlisted vendors will be invited and directed to execute live demonstrations of their EHR
systems (Negro-Calduch et al.,2021). They will display the mobile functionality, user interface,
and important features of their solutions. Additionally, vendors will be directed to present formal
presentations to the evaluation team to help in understanding their proposal deeply by
highlighting special advantages and competences of their EHR systems (Negro-Calduch et
al.,2021). On the other hand, there will be special testing by evaluating the EHR system's
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functionality and usability in an actual healthcare environment. The selected or qualified vendor
will be installed and impeccably integrated into the current healthcare IT infrastructure.
Comprehensive training programs will be planned afterwards to guarantee all relevant staff
members are capable in applying the new EHR system (Negro-Calduch et al.,2021). The chosen
vendor must facilitate ongoing support and care services incorporating helpdesk support, issue
resolution, system apprises, and episodic check-ins to safeguard the sustained efficiency of the
EHR system (Negro-Calduch et al.,2021). Additionally, feedbacks will be collected to evaluate
user satisfaction, recognize potential issues, and make essential adjustments. Importance of Interprofessional Stakeholder Feedback
Interprofessional stakeholder feedback is principal during the entire selection process.
Feedback presented by healthcare providers such as doctors, nurses, healthcare assistants,
administrative staff, and IT workers will be obtained during vendor demonstrations as they
assess and evaluate user-friendliness, mobile functionality, and general satisfaction (Desai et al.,
2021). Feedbacks will also be collected during testing. Stakeholders will be needed to take part
in testing and avail feedbacks on system applicability and workflow competence. Finally, the
stakeholders will also provide feedbacks during installation where Installation ongoing feedback
shall be collected gathered to address and solve concerns and issues comprehensively. Ratings by Third-Party Organizations
Ratings and assessments done by third-party organizations such as KLAS Research play
important roles in the assessment and assortment of an Electronic Health Record (EHR) system,
particularly when advancing or replacing a current system. In other words, ratings provide
treasured intuitions into the performance, dependability, and user fulfillment of numerous EHR
solutions. KLAS Research are recognized for their objectivity and neutrality. They execute or
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carry out wide-ranging research, surveys, and conferences with healthcare facilities and
organizations to collect balanced feedback or response on EHR systems. Feedback from Site Visits and Current User Interviews
The vendors are directed to provide various feedback sites about their products to enable
the panel read and provide multiple insights about the quality EHRs products developed by the
vendors. The information is useful for decision making processes and making final approval to
select a certain vendor for system update (Ash et al., 2021). The vendors are also directed to
provide present use interviews to enable the panel or assessment team in making effective
decision on the appropriate vendor to select for the system update. The information provided by
sites visited and user interviews will help in selecting the best performing vendor for the project. Pricing Models and Contracts
Pricing models and contract are very important process in the RFP. According to Jabbar
et al. (2020), Vendors must avail comprehensive data and information about their pricing models
and contract. This includes, contractual Duration where the Length of the contract, with
opportunities for renewal and suppleness are well elaborated. On the other hand, they vendors
must also include fee of Severing the contract Prematurely as well as the penalties and processes
for early contract termination (Jabbar et al., 2020). Additionally, the vendors must provide
support fees where the Ongoing support and maintenance fees and possible escalations are well
detailed to the stakeholder or committee involved in awarding the tender. They must also avail
costs linked with system upgrades, apprises, and added features. Finally, the EHR’s vendors
must obviously define their service levels and response periods for support and issue solutions to
problems.
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References
Ash, Joan S., Sky Corby, Vishnu Mohan, Nicholas Solberg, James Becton, Robby Bergstrom, Benjamin Orwoll, Christopher Hoekstra, and Jeffrey A. Gold. "Safe use of the EHR by medical scribes: a qualitative study."
Journal of the American Medical Informatics Association
28, no. 2 (2021): 294-302.
Beauvais, B., Kruse, C. S., Fulton, L., Shanmugam, R., Ramamonjiarivelo, Z., & Brooks, M. (2021). Association of electronic health record vendors with hospital financial and quality
performance: retrospective data analysis. Journal of Medical Internet Research
, 23(4), e23961.
Desai, A. V., Michael, C. L., Kuperman, G. J., Jordan, G., Mittelstaedt, H., Epstein, A. S., ... & Nelson, J. E. (2021). A novel patient values TAB for the electronic health record: a User-
Centered design approach.
Journal of Medical Internet Research
,
23
(2), e21615.
Holmgren, A. J., Adler-Milstein, J., & McCullough, J. (2018). Are all certified EHRs created equal? Assessing the relationship between EHR vendor and hospital meaningful use performance.
Journal of the American Medical Informatics Association
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(6), 654-660.
Jabbar, R., Fetais, N., Krichen, M., & Barkaoui, K. (2020, February). Blockchain technology for healthcare: Enhancing shared electronic health record interoperability and integrity. In
2020 IEEE International Conference on Informatics, IoT, and Enabling Technologies (ICIoT)
(pp. 310-317). IEEE.
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Negro-Calduch, E., Azzopardi-Muscat, N., Krishnamurthy, R. S., & Novillo-Ortiz, D. (2021). Technological progress in electronic health record system optimization: Systematic review of systematic literature reviews.
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104507.