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Supply Chain Risk Management
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After filling the business continuity planning questionnaire IBM has a score of 132. The
score indicates that IBM is excellent in its business continuity plan. With some further
enhancement, training and testing and embedding business continuity in the company’s culture.
IBM has processes and plans in all its global presence to assist sustain its business
continuity through continuous assessment of potential disasters. Over the years, IBM has spent
ample time developing practices and methodologies meant to assist in the continuity of
commercial operations. The success of IBM’s business continuity, is due to aligning of this
system with generally accepted industry standards and guidelines (IBM, 2019). The organization
has written corporate directives that establish and define the framework of continuity. The
framework has guidelines for comprehending IBM, business continuity responsibilities and roles,
plan maintenance, testing, and documentation and reacting to business continuity risk. The
robustness of the business continuity planning is due to the corporate business continuity group
(IBM, 2019). The group distributes planning guidelines across the organization, regularly
communicates with top management concerning business continuity preparedness, and handling
risk management.
Each of the IBM’s business unit is tasked with developing and implementing business
continuity plans. The company looks at various risks that may affect service delivery, personnel
or stakeholders, stakeholders, or company reputation when business process is deemed to be
critical (
Mengxi, 2021). The business operations are imperative for the organization’s success
and the company identifies them through external and internal risk factors, financial
contributions, and operational effect, if there was disabling of operations. IBM’s business
continuity plan offers a readiness state that shields IBM’s top priorities. The strategy entails
supporting applications and infrastructure and prioritizing critical processes based on risk
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assessments and business impact (
Mengxi, 2021). Therefore, IBM has the possibility of restoring
business operations based on the instructions of the business continuity plan. IBM’s strategy
requires regular update and review of the continuity plans. The company can test and maintain
the plans at least annually.
The success of IBM business continuity plan is due to the company’s dedicated team. The
company’s global leadership made up of technical and business representatives from all IBM
divisions that supports the team. The control team also has links to the IBM chief information
officer, crisis and security management teams, and the enterprise risk committee (IBM, 2019).
The team, through cross-functional governance, facilitates corporate-wide adherence to the
company’s business continuity management strategy.
IBM tests its business continuity plans when undertaking its maintenance process by each
of the business division. After the completion of the tests, there is the formulation of action plans
to tackle any perceived shortfalls. IBM tests its business continuity plan once annually (IBM,
2019). IBM trains key business continuity personnel via intervallic testing done at least once
yearly. Training is available via awareness and educational materials accessible by all workers
via internal communications like educational presentations, lectures, newsletters, forums, and
blogs (IBM, 2019). The business continuity management team has a global community that
shares best practices and expertise with IBM business continuity teams and employees in all
business lines.
The company’s business continuity plans handles all critical processes, such as product
support and client services. IBM global support operations utilizes a worldwide ticket routing to
available operators and centers, a diverse workforce, and a geographically dispersed model. The
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strategy assists in accommodating demand fluctuations, comprising unexpected events that
would possibly disrupt business at various sites.
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References
IBM, (2019).
IBM business continuity management position paper
. IBM Global Technology
Services Thought Leadership White Paper
Mengxi, W. (2021). Business culture and strategy: Take IBM as an example.
Journal of
Sociology and Ethnology
,
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(5), 124-130.