a) Over serving a guest who came with a designated driver is illegal
b) A server is not liable for over seeing guests with a designated driver
c) Establishments are not liable for over serving guests with a designated driver
d) A guest can be allowed to become intoxicated if accompanied by a designated driver -
✔✔
A
If a fight occurs, you should
a) Separate other guests from the situation
b) Wait and see if the situation resolves itself
c) Stand between the guests who are fighting
d) Try to physically restrain the guests who are fighting -
✔✔
A
Which situation requires you to fill out an incident report?
a) A guest stumbles when getting out of his chair
b) A guest complains about the strength of his first drink
c) A guest has presented a fake ID, which was confiscated
d) A guest is rude to a server after waiting too long for a drink -
✔✔
C
You have decided to stop alcohol service to a group of guests, but your manager has told you to
continue serving them. You should:
a) Serve the guests
b) Ask the manager to serve the guests
c) Tell the guests to leave immediately
d) Express your concern but serve the guests anyway -
✔✔
B
When handling a fight, when should you call the police?
a) After separating the guests who are fighting
b) After calming down the guests who are fighting
c) After physically restraining the guests who are fighting
d) As soon as your safety or the safety of guests is at risk -
✔✔
D
