Student_Assessment_BSBOPS501_Manage_Business_Resources_VF_Answ.docx

Student Assessment ASSESSMENT COVER SHEET Please ensure this form is fully completed (including signature) prior to submitting. Student ID Number Write your ID number here Class Days, Shifts: Write your answer here Student Name Write your name here Due Date Write the date here Course code & Title BSB50120: Diploma of Business (Leadership) Unit of competency BSBOPS501: Manage Business Resources Assessment Task & Number Provide answer here Submit format ☐ Hand in to Trainer ☐ Hand in to office ☐ Online Assessment Delivery method: ☐ Classroom ☐ Small Group ☐ One-on-one Assessment Method: ☐ Simulated Business (Bounce fitness) ☐ Learner’s Organisation- Pre-assessment meeting conducted Plagiarism Plagiarism is the act of representing as one’s own original work the creative works of another, without appropriate acknowledgement of the author or source. Collusion Collusion is the presentation by a student of an assignment as his or her own work, which is in fact the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more students in plagiarism or other forms of academic misconduct and as such both parties are subject to disciplinary action. Plagiarism and collusion constitute cheating. Students who engages in plagiarism and collusion will receive a FAIL or Not Yet Competent (NYC) outcome. Student Declaration & acknowledgement When you submit your assessment here you are declaring that: 1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source and comply with all relevant copyright. 2. I have acknowledged all materials and sources used to prepare this assessment task 3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either. 4. This assessment task has not previously been submitted 5. I am aware of the requirements set out in the unit outline and explained by the trainer 6. I have kept a copy of this assessment task for my own records in the event I have to reproduce my work. 7. I understand that if there is any doubt of the authenticity of any piece of my assessment I can be orally examined, and the signatory of evidence records may be contacted. 8. If I am caught in plagiarism or collusion, I will accept South Sydney college (SSC) action as specified above. Students Signature: ________ Insert signature here. _________ Date: Write the date here. _ Assessment Results Tracking for Assessors and Administration – Refer to the marking guide for assessor’s comments ☐ Submission Submitted date: Result: ☐ Satisfactory ☐ NS* ☐ Re-submission Submitted date: Result: ☐ Satisfactory ☐ NS* Please indicate a reason for Not Yet Satisfactory (NS): (Please select) ☐ NS – after academic penalty ☐ NS – after resubmission ☐ NS – not submitted Trainer & Assessor’s Signature: ______ Insert signature here. _______ Date: Write the date here. 3 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment This Page is Intentionally Left Blank 6 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS Information for Students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with South Sydney College’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment Information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if South Sydney College has provided you with an assessment cover sheet, please ensure that you use that. 9 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279 i

Student Assessment Resource Type Description of the resources and 2 examples How to acquire the resource Explain how to obtain additional finances: An organisation can obtain additional finances for funding its project through grants, obtaining loans, overdrafts and donations from international non-profit organisations Human This refers to the set of personnel who make up the organisation’s workforce e.g., Accountants, cleaners, client service personnel etc How do you recruit staff? Through external consultants, directly through advertising via career portalsor poaching from other companies List at least two induction strategies: Providing a written induction guide Creating a consistent culture for every induction conducted in the company Relevant organisational policies and procedures (at least one): Internet and email use policy 3. Explain the importance of budgetary control. Budgetary control is very crucial in every organisation as it help in the just measurement of performance. This is achieved through quantification of budgets and it makes performance measurement process easy as there are subjective financial evaluations conducted. The budgeting control, the organisation can use the past failures or success of the past budgets hence being able to isolate errors and note their causes to avoid repetition. It also promotes coordination and communication since it clearly consists of several 12 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment The government can come up with new taxation rates or impose new taxes on a certain group of products like alcohol-based products. The firm conducting such a business should always include contingency plans on the pricing strategy to ensure they do not risk incurring losses once they sell their good for the initially set prices 15 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment ASSESSMENT TASK 2: PROJECT PORTFOLIO Information for Students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to:  a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access  your learning resources and other information for reference  Project Portfolio template  Simulation Pack (if you need a case study) . Ensure that you:  review the advice to students regarding responding to written tasks in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with South Sydney College’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment Information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if South Sydney College has provided you with an assessment cover sheet, please ensure that you use that. 18 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279 i

Student Assessment 11. Analyse resource requirements To start with, read through the Simulation Pack, or other related busines information if using a real workplace so that you understand the business’s objectives and the resourcing needs. Start working through Section 1 of your Project Portfolio. In order to do this, you will be required to:  Review the business planning  Outline the business context and the regulatory and legislative considerations  Consult with relevant stakeholders to find out the nature and level of resourcing required  Determine the internal resourcing capabilities and any external resourcing requirements  Plan for sharing of resources across departments or business units. If using the case study in the simulation pack for this unit, you need to select one of the operational activities provided to you in the operational plan extract. Three different resources have been identified for each different activity that you will base your project on. There are a range of activities outlined that meet the two different business objectives. Read through this information and select the activity and three resources related to that activity. A range of policies and procedures related to finance authorisation, procurement, privacy, communication and recruitment have been provided for the range of different resources you might select. As part of this step, you are required to consult with relevant stakeholders (at least two) to find out the nature and level of resourcing required. If in the workplace, you can meet with real stakeholders and invite your assessor to attend in person, online or record the meeting/s for them to watch later. Your assessor will be looking to see that you can:  Use structure and language appropriate to the context of the meeting and the types of stakeholders you are meeting with.  Collaborate and negotiate the nature and level of resource requirements to inform planning  demonstrate effective communication skills including: o Speaking clearly and concisely o Using non-verbal communication to assist with understanding o Asking questions to identify required information o Responding to questions as required o Using active listening techniques to confirm understanding. You can arrange only one meeting to discuss the three resource plans if the same stakeholders are involved for all three plans. This may be the case for a smaller business with a one-person (or smaller) management team. Or you may need to have more meetings if the company needs to include more stakeholders, for example, the HR department and other business or operational units and it’s more appropriate to have more than one meeting. You will specify this in Section 1 of your Project Portfolio and include evidence of all the meetings including observations or video recordings as relevant to your situation. 21 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment This meeting should take 20 minutes. This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 1 of your Project Portfolio. Submit Section 1 of your Project Portfolio and include all attachments as required in this section. 22 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279 i

Student Assessment For notes taking 23 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment SECTION 1: ANALYSE RESOURCE REQUIREMENTS Complete this section before the stakeholder meeting/s. Provide an overview of the business and its strategic objectives and goals. Overview of the organisation Worlducation is a social start up located in Sydney but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines. It manufactures tablet computers for primary school students. Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. Vision Statement To see a world without illiteracy. Mission Statement To be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology. Our Values are: Core values underpinning their activities are: Ethical principles Innovation Collaboration. Strategic objectives and goals To change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress To provide a platform that helps adjust to students’ needs as they learn, To create an optimal path learning experience to the students. As a long-term goal, they intend to tackle a business to consumer strategy (B2C) and move from doing their sales through B2B strategy. Describe the regulatory and legislative context of the business that relates to managing resources. According to National Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act), the company follows the privacy policy in that Worlducation is obligated to protect and handle personal with confidentiality and privacy and should never share the information to a third party without their approval 24 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Outline the specific objectives of the business unit/s that you are basing this project on. E.g., business unit, project or department that requires these resources. To ensure that all financial operations, performance indicators and results support the strategic policies To identify new and expand existing sources of revenue and ways to help more classrooms in need. To ensure we achieve profits of at least 10% per annum. To increase the company’s reach in the market hence a larger market share To build great customer relationships by offering the best learning platform To attract, employ, engage and develop the best team members for the company compared to other companies in the market Resource 1 Which resource are you going to focus on for this project and which activity does it relate to? Trainer, training material, location for training session, internal staff, transport to schools (new vehicle), Wristband gifts for students. This relates to strengthening staff skills in such a way that they will be able to improve sales Resource 2 Which resource are you going to focus on for this project and which activity does it relate to? Advertising specialist, Production equipment, Advert Host. This will be concerned with marketing activities Resource 3 Which resource are you going to focus on for this project and which activity does it relate to? Device and internet, Online demonstration platform, Internal staff. This will be done to offer free consultancy to the product users with an aim of increasing sales Describe the stakeholders you need to meet with to discuss the nature and level of resource planning for all three resources. Why are these stakeholders part of the consultation process? These may be separate stakeholders or the same ones for all three resources depending on the size and nature of the business Worlducation General manager, CEO, HR, Sales reps, operations team, representatives from developers’ side and customers. Consultation with stakeholders will enable Worducation management to identify and monitor trends, challenges and perceptions over time with specific groups of stakeholders. It will also the company identify and track needs and expectations from the customers When is this meeting/s set for? The meeting will be held on 29 th May 2021 at the company’s main meeting room 25 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Provide the details of when and where this meeting/s is occurring What are the internal capabilities of the business in relation to the resourcing requirements? Worlducation have the capability to hire more sales reps to ensure they can reach a larger market hence improved sales revenue. They have the capacity of developer and manufactures who can provide hardware and software to the market and are even planning to start doing B2B transactions in the near future What are the external resourcing requirements? Outline any supplier or purchasing considerations, budget or anything else relevant to obtaining quotations here. All new suppliers for the company must be vetted by checking on their background information which may include, the name, the kind of product the supplier trades in and the length of operation in the same business A supplier checklist must be used with a supplier selection approved by the business manager. On payment of suppliers, all payments should be initiated once a purchase order has been provided and approved by the business manager. Payment shall be done after 30 days which sis subject to review by the end of every year. Provide an outline of the agenda / main discussion points for this meeting/s. Copy and paste this row if you are having more than one meeting and fill one out for each meeting. Agenda Members to attend (Marketing team leader, Sales consultant, Sales Manager , HR manager, and Finance manager) Agenda 1: Overview of the company and its objectives (5 minutes) Agenda 2: Consult with relevant stakeholders present in the meeting to find out the nature and level of resourcing required (10 minutes) Agenda 3: Determine the company’s internal resourcing capabilities and any external resourcing requirements (5 minutes) Agenda 4: Discuss the plan for sharing of resources across departments or business units (10 minutes) Complete this section after the stakeholder meeting/s. Summarise the outcomes of the meeting/s. Include any decisions that were made and next steps. Copy and paste this row if you are having more than one meeting and fill one out for each meeting. The team agreed that the company has quite a number of resources to ensure they sell the new product The finance and HR managers confirmed the company has the capability of financing the proposed activities The team agreed to proceed and execute the proposed initiatives and everyone was to assume his or her own proposal responsibility and adhere to the set timelines 26 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Attach: Business documentation reviewed ☒ Recording of meeting/s if not observed in person or online by your assessor ☒ 27 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 12. Develop resource plans Develop your three resource plans in Section 2 of your Project Portfolio. As part of this step, for all three resource plans, you need to plan for:  The costs and budget associated with the resources  Timelines  The acquisition and allocation of the resources  Risk management and contingency planning After you have completed Section 2 of your project portfolio, develop a formal Scope of Requirements document in a template of your choice (or a specific workplace template if relevant), that can be sent to the selected vendors once approval from management has been granted. Attach this to section 2 of your project portfolio. Develop a system for monitoring the resource usage that includes a policy and procedures for the evaluation of the resource allocations. As part of the next activity steps, you will need to follow this procedure when you evaluate and report on the resource usage. Attach these procedures to your portfolio in Section 2. There are three separate resource plans in Section 2 of your Project Portfolio. You need to complete all three separately for each of the resources. As part of this step, you are required to obtain the necessary approvals for your plans. If you are completing this for a real business or workplace, attach evidence of this such as an email trail or other formal approval documentation. If using the case study, develop an email requesting approval from the Operations Manager for your plans and attach it to your portfolio. Submit Section 2 of your Project Portfolio and include all attachments as required in this section. 28 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279 i

Student Assessment For notes taking 29 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment SECTION 2: PLANNING FOR RESOURCES You need to complete all three of the plans in this section for three different resources. Resource Plan 1 Description of resource bid. Train sales staff to use new product with an aim of strengthening our staff’s skills so that they can easily explain the product to other staff members and consumers of our product. We can also embark on visiting schools after the trainings where we can do direct demonstrations with the consumer hence prompting them to make more orders Options. Outline suitable options that may suit Trainer, training material, location for training session, internal staff, transport to schools (new vehicle),wristband gifts for students Budget and costs. Outline the total budget and provide a break down of the costs associated with this resource The total budget will be $ 260,000 Trainer, training material, location for training session ($180,000) Internal staff, transport to schools (new vehicle), wristband gifts for students ( $80,000) What are the timelines for identifying suitable resources and the acquisition of this resource? For training of the staff, it will take 6 weeks while school visits will take four weeks accumulating to a total of 10 weeks Explain how the resource will be obtained/purchased following policy and procedures. For the trainer, he or she will be acquired internally. For training materials, the product brochures and fliers will be used during activities. For transport, the vehicle purchase will be taken through the procurement and finance process with the vetting of suppliers done as per the policy before awarding is done. For writs bands, since it is a small item, the sales manager will use his business card to purchase them as stipulated in the policy and share statement and receipts at the end of the month. Explain the approval process For trainers the HR department will approve the sales manager as 30 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment for this resource. the trainer. For the budget, the finance manager together with the CEO will approve the final budgets. The business manager will approve the new vehicle’s supplier as per the policy An email shall be written to the CEO for approval of the total budget and acquisition of the resources From: financemanager@worlducation.co.ke To: lucaslopezceo@worlducation.co.ke Subject: Request for approval Dear Sir, I trust this email find you well. Upon our meeting that was done on 29 th May 2021, we discussed the attached points (role play) and we kindly requesting for your approval for us to proceed and acquire the necessary resources that will be used for the proposed initiatives. I have gone through the budgets once more and it is okay for me. We will highly appreciate your approval. Regards Finance Manager, Worlducation Ltd. Resource monitoring usage system Develop a monitoring system that can be used to monitor the usage and success of this resource in meeting business or project objectives. Establish a measurable Key Performance Indicators (KPI). Show how you approached establishing the KPI in a mathematical way using problem-solving. List ways to monitor the KPI including a timeframe for evaluation. Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way). Resource Monitoring System Objective: Strengthen the skills of our people, to better support customers as well as increase customer engagement and sales Resource : Trainer, training material, location for training session, internal staff, transport to schools (new vehicle), wristband gifts for students KPI : All staff can use the new product and explain it to another staff member. 10 school visited per sales consultant ensuring 30% conversion rate from the visits meaning at least 3 schools will order for our services. HR to monitor the sales personnel training schedule and ask for daily training reports from the trainees to ensure everyone is kept on toes Weekly analysis of the pending and converted leads and giving suggestions on how we can close more deals Using the ERP system to record the clients who are have already shown interest and who have shown interest as well for future follow up and closure Policy and Procedures Document for resource 1,2,and 3 31 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Purpose The purpose of the internet use policies and procedures at Worlducation company is to assist the firm with a decision- making framework that will guarantee integrity and fairness when issues arise. It will also help in minimising legal and safety risks for the employees, customers and the entire company. Scope All staff of Worlducation are expected to perform the duties associated with their position skilfully, impartially and diligently in order to contribute to the efficient and economic achievement of Worlducation’s strategic goals. Staff should be guided in their conduct by the principles established by the company’s code of conduct. If there is any doubt as to the applicability of the code, or the appropriate course of action to be taken in certain circumstances, the matter should be discussed with a senior member of staff. This policy applies to all permanent, full-time or part-time, employees of the company. Employees with temporary/short- term contracts might attend trainings at their manager’s discretion . Policy principles  Respect for others most probably team members and customers  Integrity at workplace and the fields  Operate with diligence when purchase the vehicle  Economy and efficiency. 32 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Responsibilities  For purchasing of items, the supplier must be vetted and the award approved by the business manager after passing all the supplier scrutiny process.  There should be no conflict of interest when awarding the tender to the supplier  All staff are expected to treat others, including other staff and customers, with fairness and respect.  All Worlducation staff have an obligation as a citizen and as an employee to observe the laws of the State and the Commonwealth while undertaking their dealings.  Staff are required to be familiar with, and comply with, all relevant Worlducation policies, procedures and codes of practices of the organisation.  Staff should be honest in performing their role and avoid conflicts between their private interests and those of their responsibilities to Worlducation.  All staff must act responsibly and report any actual or perceived conflicts of interest that arise as part of their role  Staff are expected to carry out their duties in a professional, ethical and diligent manner at all times.  On use of the credit card, an employee will only be issued a credit card once the Credit Card Authorisation Form has been completed.  The business credit card can only be used for travel, authorised entertainment and purchases of small value expenses or equipment up to the value of $500.  No cash advances are to be taken using the business 33 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment credit card unless authorised by Anna Armstrong.  Monthly statements shall be provided for analysis and record keeping purposes Procedures All staff members must:  make decisions fairly, impartially and without bias, using the best factual information available  keep records and documentation to support their decisions  always aim to achieve the highest possible standard of performance  continuously develop their knowledge in their professional fields and areas of responsibility.  Trainers and assessors must continue developing their vocational competencies to support continuous improvements in the delivery of the services provided by Worlducation  exercise best judgment in the interests of Worlducation  maintain adequate documentation to support decisions made  ensure outside interests do not interfere with their ability to meet the responsibilities of their role  adhere to professional codes of conduct and standards of ethics  act with courtesy and responsiveness in dealing with others  be sensitive to and respecting the rights and dignity of others 34 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment  make reasonable, fair and consistent decisions  avoid behaviour which might reasonably be perceived as harassment, victimization or intimidation  avoiding discrimination on grounds such as age, race, sex, pregnancy, sexuality, ethnic background, nationality, disability, political conviction, religious belief, or other grounds covered by relevant legislation Documentation policies  All employees are required to use Worlducation’s templates for all workplace documentation.  Documents should be named [Department_Type_Detail_Version]  Documents are to be saved using Worlducation’s cloud- based storage system.  In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required. 35 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Risk and Contingency Planning Complete the table to assess risks and develop contingencies for resources you are planning for. Potential risks Planned Response Risk associated with the acquisition or implementation of the resource How will you mitigate the risk? Copying by competitors Ensure the plan is masked up and very few staff know about it before it is rolled out to avoid sharing of the plans to the competitor. Inadequate staff during plan roll up HR to do analysis of the available staff and HR more if there is a shortage Attach: Scope of Requirements document ☒ Approval request for proposal (email) ☒ Resource Evaluation Policy and procedures developed ☒ Relevant policies and procedures related to the resource (workplace documentation or from the simulation pack) ☒ 36 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Resource Plan 2 Description of resource bid. Create an online advert for the new product to be shared to the customers via the company websites and social media pages Options. Outline suitable options that may suit Advertising specialist, Production equipment, Advert Host. Budget and costs. Outline the total budget and provide a break down of the costs associated with this resource The total budget for this task will be $400,000 Advertising specialist-$ 10,000 Production equipment- $ 230,000 Advert Host -$ 160,000 37 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment What are the timelines for identifying suitable resources and the acquisition of this resource? The project task will take 2 weeks to accomplish Explain how the resource will be obtained/purchased following policy and procedures. For the advertising specialist, the sales and marketing team will be tasked with vetting the best agency or person who will take charge in the production of the video content that will be uploaded. Policy will be followed on recruitment of suppliers to avoid conflict of interest. The same process will be followed for purchasing of the equipment to be used. For the host channel, the marketing will do analysis as per viewership and clientele connected to the platforms before making the decision after which the best platforms will be forwarded to the procurement team and finance for bargaining for better deals in a bid to safe costs. Explain the approval process for this resource. For trainers the HR department will approve the sales manager as the trainer. For the budget, the finance manager together with the CEO will approve the final budgets. The business manager will approve the new vehicle’s supplier as per the policy An email shall be written to the CEO for approval of the total budget and acquisition of the resources Email From: financemanager@worlducation.co.ke To: lucaslopezceo@worlducation.co.ke Subject: Request for approval Dear Sir, I trust this email find you well. Upon our meeting that was done on 29 th May 2021, we discussed the attached points (role play) and we kindly requesting for your approval for us to proceed and acquire the necessary resources that will be used for the proposed initiatives. I have gone through the budgets once more and it is 38 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment okay for me. We will highly appreciate your approval. Regards Finance Manager, Worlducation Ltd. Resource monitoring usage system Develop a monitoring system that can be used to monitor the usage and success of this resource in meeting business or project objectives. Establish a measurable Key Performance Indicators (KPI). Show how you approached establishing the KPI in a mathematical way using problem-solving. List ways to monitor the KPI including a timeframe for evaluation. Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way). Resource Monitoring System Objective: Increase sales so as to increase donations to needy classrooms Resource : Advertising specialist, Production equipment, Advert Host KPI : Deliver the advert within budget and specified timeframe of 2 weeks. These adverts will help the firm increase market share. Calculated as total sales revenue for Worlducation divided by total estimated sales for the market in that specific time. Daily recording of all activities that were carried out e.g., purchasing of the equipment, recording of the content to be aired Daily reporting to the management for easy tracking on the progress Sharing the shot content for review by the team and comment sharing to ensure the content meets the company standards Storing the files prepared in the cloud space provided by the marketing team leader Following up with the media house and other advert hosts to ensure they are being aired on time to ensure the company reach grows by 15% hence more sales Policy document shared in part one Risk and Contingency Planning Complete the table to assess risks and develop contingencies for resources you are planning for. Potential risks Planned Response Risk associated with the acquisition or implementation of the resource How will you mitigate the risk? Failure of the production machines Have contingency plans to hire an extra equipment if our purchased equipment fails 39 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Cyber theft of the created content Store the prepared content in a high security file with strong passwords that are only known by the marketing manager and the production manager Attach: Scope of Requirements document ☒ Approval request for proposal (email) ☒ Resource Evaluation Policy and procedures developed ☒ Relevant policies and procedures related to the resource (workplace documentation or from the simulation pack) ☒ 40 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Resource Plan 3 Description of resource bid. Sales consultation will be done through a rranging a live demonstration for existing customers in bid to increase the sales by targeting a sale after every three demos Options. Outline suitable options that may suit Device and internet, Online demonstration platform, Internal staff Budget and costs. Outline the total budget and provide a break down of the costs associated with this resource The task will cost the company around $ 100,000. Device and internet-$40,000 Online demonstration platform $60,000 Internal staff -$0 since they are under salary 41 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment What are the timelines for identifying suitable resources and the acquisition of this resource? This task will take 4 weeks to complete Explain how the resource will be obtained/purchased following policy and procedures. For device and internet, we shall use the company equipment and internet. For online demonstration platform, we shall use our social media pages and websites as well as the education providing platforms that we have developed. Internal staff will be the trained sales staff since they have the best knowledge of the product. Explain the approval process for this resource. Email From: financemanager@worlducation.co.ke To: lucaslopezceo@worlducation.co.ke Subject: Request for approval Dear Sir, I trust this email find you well. Upon our meeting that was done on 29 th May 2021, we discussed the attached points (role play) and we kindly requesting for your approval for us to proceed and acquire the necessary resources that will be used for the proposed initiatives. I have gone through the budgets once more and it is okay for me. We will highly appreciate your approval. Regards Finance Manager, Worlducation Ltd. Resource monitoring usage system Develop a monitoring system that can be used to monitor the usage and success of Resource Monitoring System Objective: Increase sales to increase donations to needy classrooms 42 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment this resource in meeting business or project objectives. Establish a measurable Key Performance Indicators (KPI). Show how you approached establishing the KPI in a mathematical way using problem-solving. List ways to monitor the KPI including a timeframe for evaluation. Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way). Resource : Device and internet, Online demonstration platform, Internal staff KPI : For every 3 demos there is a sale. Assuming that we will conduct demos 300 schools each school getting one demo we expect 100 schools place orders with us i.e., 300/3=100 which converts to 33.33% conversion rate. Daily recording of all clients and segregating them from interested, not interested, about to place orders and closed deals Daily reporting to the management for easy tracking on the progress Weekly analysis of the pending and converted leads and giving suggestions on how we can close more deals Using the ERP system to record the clients who are have already shown interest and who have shown interest as well for future follow up and closure Policy document shared in part one Risk and Contingency Planning Complete the table to assess risks and develop contingencies for resources you are planning for. Potential risks Planned Response Risk associated with the acquisition or implementation of the resource How will you mitigate the risk? Hacking by intruders during demonstrations Secure your platforms from intruders and avoid using Wi-Fi as the network to be used for demonstrations as this will give them an easy route to accessing our content. Loss of internet network during the presentation Ensure there is enough internet supply before the process of demonstration is started. Also have a back up internet source just in case the other fails. Attach: Scope of Requirements document ☒ Approval request for proposal (email) ☒ Resource Evaluation Policy and procedures developed ☒ Relevant policies and procedures related to the ☒ 43 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment resource (workplace documentation or from the simulation pack) 44 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 13. Implement your planning and allocate the resources It’s now time to put your planning into action by negotiating and obtaining the resources according to your plans. This needs to be completed within the timeframes outlined in your planning and according to all other organisational requirements such as procurement policies. As part of this step, you will need to provide evidence that you have done this for all three of your plans which will include:  obtaining quotes  obtaining the necessary approvals to move forward  arranging the acquisition of the resources. Refer to Section 3 of your Portfolio for more details. Ensure to work in line with the resource allocation and monitoring system and procedures developed in the previous activity step. Complete Section 3 of your Project Portfolio to record this evidence. If using the case study, you can assume that your manager has approved your recommendation after you send the email recommending your preferred suppliers. If in the workplace, attach any approvals you received as part of the process. Submit Section 3 of your Project Portfolio and include all attachments as required in this section. 45 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment For notes taking 46 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment SECTION 3: RESOURCE ACQUISITION Resource 1 Acquisition Summarise the process you went through to receive quotations for this resource. Purchasing a sales vehicle for sales team transport to schools Checking if the good or services can be procured via the currently preferred or already prequalified supplier. Writing an email to the preferred supplier(s) asking for quotes For one-off or simple price-based purchases like the wristbands, credit cards will be used to pay for them instead of involving supplier vetting or approval process Quotes are received for the big items that could not have been purchased using the credit card For repeat orders, the procurement business unit should move in and negotiate the quotations for a better deal to ensure we are within the approved budget. Awarding for the contract to the qualified supplier (s) Organisational compliance How did you adhere to your organisational procurement policy and procedures when receiving quotations? We considered the health and safety of the goods and services that the suppliers provided . We ensured that we considered the environmental impact of the goods and the forecasted the value in costs incurred We followed the approval process as stipulated in the company’s procurement practices that the authority to approve expenditure must be in accordance with the company’s Delegation and Sub- Delegation of Authority The whole procurement process was overseen by the procurement unit manager and no irregularities were witnessed. Timelines How did you meet the timelines you planned for? We finished the process of supplier vetting, asking for quotations and approval in 2 days before the expected deadline Quotations List the suppliers/vendors you received quotations from Attach these quotations to this section of your portfolio Toyota Australia and Mack Track Australia Toyota Australia Quotation for a Company Van Attention: The Procurement Manager Model: Toyota Van Dear Sir, Quotation Item Quantity Price Van 1 $ 18,000 (0.5 % discount on payment on the first 47 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment thirty days) Mack Trucks Australia Quotation for a Company Van Attention: Model of the vehicle: Nissan van Dear Sir/Madam, Quotation Item Quantity Price Van 1 $ 20,000 (1 % discount) Supplier preference and recommendation Which supplier do you prefer and why? Summarise your reasons here. Develop an email outlining your recommendations to the relevant manager and attach this. I propose we purchase Toyota van which is a way cheaper compared to the Nissan Van. We have a rapport with the company as we have previously bought the marketing saloon car from them and it was reliable. Email From: procurementmanager@worlducation.co.ke To: financemanager@worlducation.co.ke Subject: Supplier recommendation Dear Sir, Following the need procurement of a sales team van that was run through the company’s process, we recommend we go by Toyota Australia as our supplier since we have a rapport of doing business together and their vehicle is cheaper. Kindly proceed and negotiate the prices further as you agree on the payment method. We hope this is closed in the next two days after approval by the CEO and the Board. Regards Procurement Manager Describe how you arranged I will write an email to Toyota confirming the deal and give them 48 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment the delivery / receival of the resource and the processes followed for allocation. Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff. If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation. timelines for delivery of the Van. Email From: procurement@worlducation.co.ke To: toyotaaustralia@org.co.ke Subject: Confirmation of a van supply deal Dear Sir/madam, Congratulations! Following your earlier shared quotation on provision of a Van to our business, we are pleased to inform you that you have won the deal. Kindly purpose to provide the vehicle in the next one week. Regards Procurement Manager Worlducation Ltd Attach: Quotations obtained ☒ Email recommending preferred supplier ☒ Evidence of resource allocation ☒ 49 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Resource 2 Acquisition Summarise the process you went through to receive quotations for this resource. Purchase of production equipment for the adverts shooting by the marketing team Checking if the good or services can be procured via the currently preferred or already prequalified supplier. Writing an email to the preferred supplier(s) asking for quotes Quotes are received for the equipment that could not have been purchased using the credit card For repeat orders, the procurement business unit moved in and negotiated the quotations for a better deal to ensure we are within the approved budget. Awarding for the contract to the qualified supplier (s) Organisational compliance How did you adhere to your organisational procurement policy and procedures when receiving quotations? We considered the health and safety of the goods and services that the suppliers provided . We ensured that we considered the environmental impact of the goods and the forecasted the value in costs incurred We followed the approval process as stipulated in the company’s procurement practices that the authority to approve expenditure must be in accordance with the company’s Delegation and Sub- Delegation of Authority The whole procurement process was overseen by the procurement unit manager and no irregularities were witnessed. Timelines How did you meet the timelines you planned for? The whole process of purchase, set up and production of the adverts will take 2 weeks Quotations List the suppliers/vendors you received quotations from Attach these quotations to The team has decided to go with Amazon (Epson products) and Kayell Australia as the two suppliers for all the equipment to be involved in the production of the videos 50 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment this section of your portfolio Kayell Australia Quotation for a Company Van Attention: The Procurement Manager Model: Toyota Van Dear Sir, Quotation Item Quantity Price Production equipment set 1 $ 138,000 (3 % discount on order ) Amazon Australia Quotation for a Company Van Attention: Mr/Mrs. Procurement Manager Model of the vehicle: Nissan van Dear Sir/Madam, Quotation Item Quantity Price Video, photography equipment set with their packaging 1 $ 200,000 (1 % discount) Supplier preference and recommendation Which supplier do you prefer and why? Summarise your reasons here. Develop an email outlining your recommendations to the relevant manager and attach this. I propose we purchase Kayell Australia which is a way cheaper compared to the Amazon Australia package. We have a rapport with the company as we have previously traded on the marketing cameras which have worn out after serving us for long without complications. Email From: procurementmanager@worlducation.co.ke To: financemanager@worlducation.co.ke Subject: Production equipment supplier recommendation Dear Sir, Following the need procurement of a Marketing team being in need a new equipment for rolling out adverts about our new product, we recommend we go by Kayell Australia as our supplier since we have a rapport of doing business together and their camera 51 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment package is cheaper. Kindly proceed and negotiate the prices further as you agree on the payment method. We hope this is closed in the next two days after approval by the CEO and the Board. Regards Procurement Manager Describe how you arranged the delivery / receival of the resource and the processes followed for allocation. Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff. If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation. I wrote an email to Kayell supply chain department congratulating of the deal that they have won and requested them to deliver the equipment in the next two days Email From: procurement@worlducation.co.ke To: kayellaustralia@org.co.ke Subject: Confirmation of advert production equipment deal Dear Sir/madam, Congratulations! Following your earlier shared quotation on provision of a videography and photography equipment to our business, we are pleased to inform you that you have won the deal. Kindly purpose to provide the above latest in the next week, Monday. Regards Procurement Manager Worlducation Ltd Resource 3 Acquisition Summarise the process you went through to receive quotations for this resource. Online demonstration platform and internal staff allocation 52 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Organisational compliance How did you adhere to your organisational procurement policy and procedures when receiving quotations? This was done inhouse and nothing was to be purchased from outside the firm Timelines How did you meet the timelines you planned for? Allocation was done the same day and waited for the sales team to be trained so that we can kickstart the demonstration process and school visits Quotations List the suppliers/vendors you received quotations from Attach these quotations to this section of your portfolio The process was internal and no quotations were required 53 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Supplier preference and recommendation Which supplier do you prefer and why? Summarise your reasons here. Develop an email outlining your recommendations to the relevant manager and attach this. The process was internal and no supplier was conducted to offer any service. Describe how you arranged the delivery / receival of the resource and the processes followed for allocation. Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff. If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation. The process was internal and no supplier was conducted to offer any service 54 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 14. Review and report on resource usage If completing this in the workplace, a period of time needs to have passed so that you have data to review. There must also be at least one corrective action that needs to be implemented for at least one of the resources. If using the case study, your assessor will provide you with some specific information tailored to your unique portfolio. Review the data about the resource usage for all three resources and develop a report that includes information on the usage of these three resources. In your report include:  An overview of the level of performance achieved in relation to the resource usage.  How the resource usage helped meet the business unit’s objectives.  Suggest improvements to work practices that increase efficiency of these resources.  Provide a review of the compliance of the program and adherence to the budget.  Report on corrective action where there has been a budget overrun or goals haven’t been met and an action that has been implemented to achieve optimal efficiency of the resources (at least one corrective action must need to be completed for at least one resource and evidence of this needs to be provided as an attachment in this section). Work into Section 4 of your project portfolio to plan your report and corrective action and then from your notes develop a formal report and include this report as an attachment in this section. 55 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment For notes taking 56 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment SECTION 4: EVALUATION Resource 1 Evaluation Provide an overview of the level of performance of the resource according to the data reviewed. With the sales team in dire need of the van to move round to schools for sales activities, the van served it purpose very well. The team were in van as early as 8am in the morning to move to the field indicating that this came as a motivation to the staff members. In the three weeks, the sales team was able to bring in new business and converted 4 of the 10 schools they visited as they also did on site demonstration of the new product and had also been trained of the product this being able to tell the client of features and benefits attached to the product. Has the resource been used in line with the product specifications and product/service standards? Yes How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case. The activities were run under strictness of the finance team who monitored our daily expenses in terms of fuel, lunch and give away thus avoiding budget overruns by saving almost $5,000 as of the end of the whole field sales operation. Suggest improvements to work practices that could increase efficiency of this resource. If we could get giveaways for the teachers as well will influence further on willingness to make orders with us. If branded, they will also be remembering us through them hence improving on brand building and awareness Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section. Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource. NA Attach: Evidence of corrective action (1 only in total) ☐ Formal report developed for management ☐ Resource 2 Evaluation 57 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Provide an overview of the level of performance of the resource according to the data reviewed. On a dvertising specialist, production equipment, advert host, the equipment was delivered on time as indicated on the supplier ward email. We operated within budget and adverts when on air after two weeks. We uploaded the content on our social media platforms and generated 150 leads among which we converted 50 schools. Has the resource been used in line with the product specifications and product/service standards? Yes How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case. We had no budget overruns in the whole process, in fact, we saved over $ 23,000 after all expenses 58 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Suggest improvements to work practices that could increase efficiency of this resource. The sales team should be more proactive and ensure they quickly pick up the leads that are go through our website and social media platforms as much of the customers were lost due to long waiting times for their requests and queries to be responded to Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section. Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource. NA Attach: Evidence of corrective action (1 only in total) ☐ Formal report developed for management ☒ 59 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Resource 3 Evaluation Provide an overview of the level of performance of the resource according to the data reviewed. The personnel allocated to go the field were proactive and willing to close deals. They tried their level best to engage clients and accumulatively converted 40 percent of the new clients they met as per the report on our ERP system Has the resource been used in line with the product specifications and product/service standards? Yes How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case. We had no budget overruns in the whole process, in fact, we saved over $ 100,000 after all expenses. This is because most of these resources were got inhouse and expenses were incurred. 60 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Suggest improvements to work practices that could increase efficiency of this resource. The sales personnel should move an extra and get the prospective clients’ numbers and call them to explain further on our product since we might end up converting at least 30% of the acquired leads Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section. Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource. NA Attach: Evidence of corrective action (1 only in total) ☐ Formal report developed for management ☒ 61 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 15. Submit your completed Project Portfolio Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking. 62 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Student name: Write your name here Assessor: Write your name here Date: Write the date here Business this assessment is based on: Provide your answers here Documentation reviewed as preparation: Provide your answers here 63 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment ASSESSMENT TASK 2: CHECKLIST Student’s name: Write your name here Did the student: Completed successfully? Comments Yes No Develop, implement and review three resource pans? ☐ ☐ Write your comment/s here Conduct planning activities that involved:  reviewing the business planning  outlining the business context and the regulatory and legislative considerations  consulting with relevant stakeholders to find out the nature and level of resourcing required  determining the internal resourcing capabilities and any external resourcing requirements  planning for sharing of resources across departments or business units? ☐ ☐ Write your comment/s here During stakeholder consultation:  use structure and language appropriate to the context of the meeting and the types of stakeholders they were meeting with  collaborate and negotiate the nature and level of resource requirements to inform planning  demonstrate effective communication skills including: o speaking clearly and concisely o using non-verbal communication to assist with understanding o asking questions to identify required information ☐ ☐ Write your comment/s here 64 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment o responding to questions as required o using active listening techniques to confirm understanding? Develop three resource plans that included planning for:  the costs and budget associated with the resources  timelines  the acquisition and allocation of the resources  risk management and contingency planning  a system for monitoring the resource usage that includes a policy and procedures for the evaluation of the resource allocations? ☐ ☐ Write your comment/s here Develop a Scope of Requirements proposal document for vendors? ☐ ☐ Write your comment/s here Request approval for all three resource plans and vendor documentation? ☐ ☐ Write your comment/s here Implement their planning completed in Section 2 of their Project Portfolio by:  obtaining quotes  obtaining the necessary approvals to move forward  arranging the acquisition of the resources  working in line with the resource allocation and monitoring system and procedures they developed in Section 2 for all three resources? ☐ ☐ Write your comment/s here 65 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Review information and data on resource usage and develop a report on for all three resources that includes:  an overview of the level of performance achieved in relation to the resource usage  how the resource usage helped meet the business unit’s objectives  suggested improvements to work practices that increase efficiency of these resources  a review of the compliance of the program and adherence to the budget? ☐ ☐ Write your comment/s here Implement at least one corrective action for at least one resource? ☐ ☐ Write your comment/s here Task outcome: ☐ Satisfactory ☐ Not satisfactory Assessor signature: Insert your signature here Assessor name: Write your name here Date: Write the date here 66 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment FINAL RESULTS RECORD Student name: Write your name here Assessor name: Write your name here Date Write the date here Final Assessment Results Task Type Result Satisfactory Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project Portfolio S U DNS Overall unit results C NYC Feedback Provide your feedback here ☐ My performance in this unit has been discussed and explained to me. ☐ I would like to appeal this assessment decision. Student signature: ________ Insert signature here. _________ Date: Write the date here. ☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: ________ Insert signature here. _________ Date: Write the date here. 67 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment CASE STUDY – WORLDUCATION Background Information Worlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress and adjust to their needs as they learn, creating the optimal path learning experience. So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales, and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C). What makes Worlducation completely different from their competition is that they envision a world in which every child learns how to read and write – a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that can’t afford the same technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle. Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions. Worlducation headquarters are in Sydney’s CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines. Worldcation has a complex supply chain that begins when a sale is made usually via a sales representative or through and online enquiry that is handled by the sales team. Sales are recorded in an internal Enterprise Resource Planning System (ERP System) which notifies the operations team that an order needs to be delivered. The operations team verify the sales order and authorise the delivery of a manufacturing request to the factory in Hong Kong. Manufacturing team in Hong Kong notes the order specifications and delivery details and incorporates this within its production schedule. The order is manufactured and the operations team arrange freight and shipping directly to the customer. 68 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Information Specific to This Project At a recent board meeting, the Board of directors approved the development of a cloud-based solution where customers can access the software remotely on their own devices. The CEO asked every manager to create an operational plan to implement this model in their department. The Sales manager has decided to address the objectives “increase sales to increase donations to needy classrooms” and “strengthen the skills of our people, to better support customers”. Activities that need to be implemented that relate to the first objective include:  Activity 1: Create an online advert for the new product (quoted price of $25,000)  Activity 2: Arrange a live demonstration for existing customers  Activity 3: Create rewards program to reward school based on number of downloads Activities related to the second objective include:  Activity 1: Train sales staff to use new product  Activity 2: Organise school visits  Activity 3: Sponsorship program to develop personal relationships between less fortunate children and sales staff A dedicated new in-house trainer will be required to provide training on the new product to staff and clients and an advertising consultant is needed to create a multi-media advert. An operational plan extract has been provided on the following page. 69 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Objective Activity/ strategy to achieve objective Person responsible for completion Timeline Resources required KPI Budget Increase sales to increase donations to needy classrooms Create an online advert for the new product Marketing team leader 2 weeks Advertising specialist Production equipment Advert Host Delivered within budget and specified timeframe $400,000 Arrange a live demonstration for existing customers Sales consultant 4 weeks Device and internet Online demonstration platform Internal staff For every 3 demos there is a sale $100,000 Create rewards program to reward school based on number of downloads Financial Manager 8 weeks Management system Internal staff Marketing information sheet Downloads increase by 2% per school. $200,000 Strengthen the skills of our people, to better support customers Train sales staff to use new product: Sales Manager 6 weeks Trainer Training material Location for training session All staff can use the new product and explain it to another staff member. $180,000 Organise school visits Sales Manager 4 weeks Internal staff 10 school visited per sales $80,000 70 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Objective Activity/ strategy to achieve objective Person responsible for completion Timeline Resources required KPI Budget Transport to schools (new vehicle) Wristband gifts for students consultant. Sponsorship program to develop personal relationships between less fortunate children and sales staff HR Manager 12 weeks Legal consultant Management system Vehicle 50 children are matched with sales personal by FYE. $250,000 71 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Strategic Plan 2021 – 2023 Welcome Welcome to the Strategic Plan for Worlducation. This document sets out our vision for the next two years and how we hope to achieve it. We hope you enjoy reading this document. Lucas Lopez CEO Worlducation Executive Summary Founded in 2016, Worlducation is a social startup that manufactures tablet computers for primary school students. Our focus is not only on the hardware, but also creating software, content and activities to better engage and educate primary school students. Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress and adjust to their needs as they learn, creating the optimal path learning experience. Worlducation envisions a world in which every child learns how to read and write – a world without illiteracy. This is why, for each classroom that buys our product, we donate and train a classroom somewhere around the world that can’t afford the same technology. We then connect the classrooms together so that they can grow and collaborate throughout their learning cycle. Vision Statement To see a world without illiteracy. Mission Statement To be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology. Our Values are: Core values underpinning our activities are:  Ethical principles  Innovation  Collaboration. 72 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Strategic Priorities To be well led, high performing, profitable and accountable.  Ensure that all financial operations, performance indicators and results support the strategic policies  Identify new and expand existing sources of revenue and ways to help more classrooms in need.  Achieve profits of at least 10% per annum. Increase our Reach  Increase range of products and services offered to reach a larger target market  Increase sales to increase donations to needy classrooms. Continue Building Deeper Customer Relationships  Customer-centred practice, with a focus on meeting their total needs for high-quality technology  Strengthen the skills of our people, to better support customers  Drive innovation to better meet customer demands Attract, Engage and Develop the Best Staff  Continuing the drive to a customer centred, high performance workforce and culture  Strengthening the skills of our people, to better support customer needs  Empowering innovation and responsiveness to change  Continuing to enhance the diversity of our workforce  Exploring the use of technology in human resources. The Market The technology market is a growing and ever-changing industry due to the rapid rate that technology is being updated. Emerging technologies include artificial intelligence and the Internet of Things (IOT). There is an increasing focus on cyber security. Due to the global pandemic, the issues with the manufacturing industry have impacted on the supply of hardware components. The trend for consumer spending during the pandemic has taken a downturn but this has not affected the ICT industry as due to more people working form home, consumer appetite for tablets has increased. 73 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Situation Analysis Strengths Weaknesses  Value and quality  Strong management  Customer loyalty  Friendly organisational culture  Level of available finance for investment  Brand name not developed as well it could be  Growing organisation Opportunities Threats  Schools needing to upgrade technology  Opportunities to offer a range of services  Opportunities for synergies across all services and products  High level of competition  Economic downturn meaning less spent generally  Failing to satisfy clients demands Marketing Strategies Our marketing strategies aim to:  Build our brand  Generate leads now  Convert those leads quickly  Have every part of the business supporting each other We plan to develop our market share by:  Improving our marketing and advertising  Continually improving the quality of service given to clients  Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly  Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making  Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums  Offering attractive fee structures to our clients  Continually improving the skills, knowledge and effectiveness of our team through our commitment to training and development  Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary 74 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Finance Authorisation Policy and Procedures Purpose of the Policy All finance transactions as noted in this policy are to be authorised by the noted authorised person prior to the transaction being undertaken. This policy is to be read in conjunction with other specific finance policies where relevant. Procedures Prior to any finance transactions being undertaken, Anna Armstrong must authorise the transaction. Use of Business Credit Card Purpose of the Policy This policy provides guidelines for the issue and use of business credit cards. Procedures An employee will only be issued a credit card once the Credit Card Authorisation Form has been completed. The business credit card can only be used for travel, authorised entertainment and purchases of small value expenses or equipment up to the value of $500. No cash advances are to be taken using the business credit card unless authorised by Anna Armstrong. Where a business credit card is lost or stolen, the owner of this card is to notify the Business Manager, who is responsible for notifying the issuing agency and ensuring the card is cancelled. The business credit card is not to be used for personal expenses. All holders of business credit cards are required to reconcile the monthly credit card statement to the expense form, attach all receipts for payments made on the credit card and have the expense statement authorised by Anna Armstrong. Upon completion and authorisation of the monthly expense statement, these documents are to be forwarded to the Business Manager for payment of the credit card statement. All business credit cards are to be returned to the business when the person is requested to by the Business Manager or where they are no longer an employee of the business. 75 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment New Supplier Policy Purpose of the Policy All new suppliers to the business must be reviewed and accepted in accordance with this policy to ensure that the supplier service is aligned with the business objectives. Procedures Choosing a New Supplier A new supplier must provide our business with quality products, great service, competitive pricing and efficient delivery. The following information table must be completed prior to agreeing to services Supplier Selection Background Information  Business Name of Supplier:  Location of Supplier:  Products/Services provided by supplier: (Attach a list if necessary)  Name of business owner/ sales representative:  For how many years has the supplier been trading? Supplier Selection Review Checklist For each new supplier being considered the following checklist must be completed:  Is the supplier pricing competitive? Attach list to this checklist:  What are the payment terms for this supplier?  What is the return policy for this supplier?  Does the supplier provide warranties, guarantees etc.?  Are the suppliers’ representatives knowledgeable of the products/ services and industry?  Is there an alternative to this supplier, has the alternative supplier been considered?  What are the delivery services of the supplier?  Has a credit check been undertaken for the supplier? (attach to this checklist)  Has the Personal Property Securities Register (PPSR). been reviewed?  Has the supplier been trade checked? (attach this to this checklist)  insert relevant additional information to assist in the decision of appointing a new supplier 76 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Appointment of Supplier The appointment of a new supplier will be authorised by the Business Manager. The Business Manager will independently verify the bank account or other payment details of the supplier to ensure payments made are to the correct supplier Supplier Payment Terms All purchases from suppliers must be supported by a purchase order. Payment terms for all suppliers must be reviewed by the Business Manager at least once a year. All supplier payment terms must be a minimum of 30 days. Any variation to the above must be authorised by the Business Manager. All supplier payments are to be reviewed once a quarter to ensure that payment terms are adhered to. For payments made to any suppliers earlier or later than the agreed terms. 77 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Privacy Policy and Procedures Scope This privacy policy outlines how Worlducation protects and handles personal information in accordance with its obligations under the National Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). 1. Collection of Information 1.1 Worlducation collects personal information relating to individual creators, publishers, licensees and IT professionals as part of the normal course of its business. 1.2 Where possible, Worlducation collects personal information directly from the individuals themselves. 1.3 Third party collection: Worlducation may also collect personal information from third parties in accordance with the requirements of the APPs, including:  From other rightsholders of a work, including the publisher. This is restricted to information which will assist in member recruitment or payment to rightsholders, such as contact and entitlement information. If Worlducation cannot collect that personal information from other rightsholders, its ability to efficiently recruit and pay rightsholders will be restricted;  Worlducation has agreements with similar organisations in other countries that enable the use of foreign text and images in Australia, and the collection of fees and royalties for the use of Australian works overseas and may collect information in this process;  From the public domain from third party sources such as social networking services, industry directories, industry guides, and the Internet; and  Through purchased mailing lists and business database lists which are used for sending Worlducation marketing material, where recipients have consented to receiving such communications or it would be reasonably expected of us to use or disclose the information for that purpose. 1.4 Websites and online services: a variety of information is collected by users of our Websites and online services. 1.5 Emails and electronic forms: our servers may record an email address if a message is sent online. An email address will only be used for the purpose for which it has been provided and it will not be added to a mailing list or used for any other purpose without consent. 1.6 Google Analytics: Worlducation uses Google Analytics to collect data about users’ usage and behaviour on Websites. This information is used to improve the Websites and is not used by Worlducation to personally identify users of the site. All tracked data is anonymously collected in accordance with Google Analytics’ privacy policy. Refer to Google’s privacy policy for further information: http://www.google.com.au/policies/privacy/ 1.7 Cookies: Worlducation uses session ‘cookies’ to help analyse how users use their Websites. The cookie-generated information generated about the use of the website (including IP address) will be transmitted to and stored by our service providers on 78 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment servers hosted in Australia. By using our website, users consent to the processing of data about them in the manner and for the purposes set out above. 2. Anonymity 2.1 We provide the option for individuals to not identify themselves, or of using a pseudonym when dealing with us. In some circumstances, if a choice is made not to provide the information requested we may not be able to provide certain services. 2.2 We do not provide this option in circumstances where it is impracticable to do so or where Worlducation is legally required to deal with identified individuals only. 3. Use and Disclosure of Personal Information 3.1 Worlducation uses and discloses personal information for the primary business purposes for which it is collected (set out above) and related management purposes. 3.2 Worlducation uses and discloses personal information for any other purposes to which consent has been given. 3.3 Worlducation will not otherwise use or disclose personal information without consent being given unless otherwise required or authorised by law. 3.4 Subject to the requirements of the APPs, Worlducation may also use and disclose personal information for any other related purpose that one would reasonably expect the information to be used or disclosed. 4. Marketing Material 4.1 Worlducation may use personal information, from time to time, to send to marketing material that we consider will be useful, or other material about our activities. 4.2 Worlducation will only do this if we collected the information and one would reasonably expect us to use or disclose the information for that purpose, or if consent has been given to receiving such communications. 5. Personal Information Storage and Security 5.1 Worlducation takes reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information, securing paper files containing personal information in locked cabinets and physical access restrictions. 5.2 Once collected, Worlducation holds personal information in a number of different formats, including on servers (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. 5.3 Worlducation only retains personal information for as long as it is required for its business purposes or for as long as required by law. Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information. 79 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 5.4 Worlducation undertakes not to disclose your personal information in any manner that would be considered direct marketing. 6. Digital Security 6.1 Input devices such as thumb drives or other external memory devices should only be used if they come from a trustworthy source. 6.2 Before opening a thumb drive folder, ensure that a malware scan is run on it. 6.3 Files that are to be modified should first be saved to the computer’s desktop and the thumb drive ejected before beginning work on the files. 6.4 All files should be saved to the relevant folder, and not left on the desktop. 6.5 Back up of data should be performed at the end of every week. The data should be backed up onto an external memory device, which will be stored in the security cupboard in the Administration office. 7. Internet Security 7.1 A mailbox should be created for each email sender so they can be accessed efficiently. 7.2 Before logging off from your inbox, ensure that it is empty. All emails should be placed in their sender’s mailbox. 7.3 Suspicious or potentially dangerous emails should be deleted immediately. Attachments should not be opened. 7.4 Personal emails should not be opened at work, or on King Edward VII College’s computers. If an email of a personal nature is received on a King Edward VII College’s email address, forward it immediately to a private email address, and open it outside work. Delete the original email from the inbox once it has been forwarded. 7.5 Returned email should be examined to ensure that the address in correct. If in doubt as to the correct address, contact the source of the address and ask for verification. 7.6 Email attachments should only be opened if they come from a trusted source. Attachments are to be stored and sent only as pdf, Word, PowerPoint or Excel files. If trustworthy emails are received in other formats, they should be converted before filing. 7.7 New staff must be assessed on their email competence by their manager before they are given access to their company email address and access to company files. This assessment is to be carried out on an external email account. 80 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Employee Training and Development Policy and Procedures Policy Brief & Purpose This policy refers to Worlducation’s learning and development programs and activities for all staff members. Worlducation aims to help employees extend their knowledge and acquire new skills to do their jobs better. We want our employees to feel confident to find new ways towards personal development and success. Scope This policy applies to all permanent, full-time or part-time, employees of the company. Employees with temporary/short-term contracts might attend trainings at their manager’s discretion. Employees, managers and executives should collaborate to build a continuous professional development (CPD) culture:  The employee is responsible to seek new learning opportunities  The manager is responsible to coach their teams and identify employee development needs Training and development includes:  Formal training sessions (individual or corporate)  Employee Coaching and Mentoring  Participating in conferences  On-the-job training  Job shadowing  Job rotation  Subscriptions or educational material Individual Training Programs All employees that have worked for the company more than four months are eligible to participate in external training programs individually or in teams. Employees can choose to attend as many training programs as they want, provided they don’t exceed the budget and day limit. All trainings should consider what employees need and how they can learn best. This is why, we encourage employees and managers to consider multiple training methods like workshops, e-learning, lectures and more. Corporate training programs. 81 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Expert Training Experts (internal or external) may be required at certain times, for example:  Equal employment opportunity training  Diversity training  Leadership training for managers  Conflict resolution training for employees  Training new employees  Training teams in company-related issues (e.g. new systems or policy changes)  Training employees to prepare them for promotions, transfers or new responsibilities Other Types of Training Both employees and their managers are responsible for continuous learning. Employees should show willingness to improve by asking their managers for direction and advice. Managers should do the same with their own superiors, while encouraging and mentoring their subordinates. Employees and managers are responsible for finding the best ways to approach learning. They can experiment with job rotation, job shadowing and other types of on-the-job training (without disrupting daily operations). We also encourage employees to use their rights for self-paced learning by asking for educational material and access to other resources within allocated budget. General Guidelines: Managers should evaluate the success of training efforts. They should keep records for reference and better improvement opportunities. All employee development efforts should respect cost and time limitations, as well as individual and business needs. Employees should try to make the most out of their trainings by studying and finding ways to apply knowledge to their work. 82 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Internal Communication Policy and Procedures Worlducation aims to enhance and streamline communications (internal and external) to reinforce the vision and strategic priorities. As such, we will continue to develop and trial new communication platforms, channels, and tools to improve information sharing and collaboration between all staff members. This policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice. Worlducation expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct. Communication Channels Worlducation has a number of internal communication channels available, including: Channel Purpose Staff bulletin This contains Information from the executive to staff which is important and relevant to their interests, including training, employment vacancies and important announcements. Contributions for the Staff Bulletin must be approved in advance by the contributor’s relevant manager before being sent to the communications officer for review and inclusion. Staff surveys These are used to gather information and feedback from all staff members. Surveys should be sent to staff via email link. Worlducation intranet The intranet provides important information for staff in an easily accessible location. The intranet is to be used for conveying information which is important and relevant from the executive team to staff. It is the responsibility of the person contributing the content to ensure the content is factually correct. All contributions must be approved in advance by the contributor’s relevant manager. Enterprise social networks (e.g. Yammer, Facebook) These may be used by groups of staff to collaborate and communicate on projects online (e.g. to share and comment on work-related ideas, news and activities). Personal use of these platforms may not be used during work hours. Use of these networks must comply with the Social Media Policy. All Staff emails Emails are used for messages to and between staff. Staff are required to read all their work-related emails. Approvals must be sought via email with relevant documents attached or a link to the document provided. Email distribution lists Email distribution lists may only be used by the executive team and should adhere to the Privacy policy. External Communication Policy and Procedures This policy is adheres to national laws and regulations where Worlducation does business. It applies to any information that is material and proprietary. Information is material if it is likely to have an impact on the financial performance Information is proprietary, if it provides Worlducation with a competitive advantage. 83 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment This includes annual and quarterly reports, news releases, verbal communication (with external people such as analysts, investors, and the media), senior management presentations and information on the web site and intranet. Employees must not discuss material, non-public matters or developments with outsiders (including family members, relatives or friends). Spokespersons There are three main groups of designated spokespersons for Worlducation Corporation: National and international media The Chairman, Chief Executive Officer, Chief Financial Office Local media Managers Trade media Marketing managers, Sales managers Any news release being issued to the media or public must be approved by Worlducation's executive management team. This includes (but not limited to) blogs, newspapers, magazines, adverts, social media and press statements. Emergency Communication Crisis and emergency situations that may affect Worlducation and its employees include items such as fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism and many others. In the event of a crisis, safety should be your immediate concern. Employees should notify their direct manager and/or facilities manager, who will in turn notify the executive team as soon as possible. When dealing with the media during a crisis make sure you are available for comment and:  state the facts truthfully  do not from disclose names of the injured or deceased  show empathy - express concern for employees and the community as appropriate  do not offer personal opinion or speculate  describe steps you are taking to manage the crisis  Say "I need to confirm that information first" if you are unsure. 84 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Communication of Financial, Market, and Customer Information Any reports, slides, presentations, or any other written material that contains Worlducation financial information must be accurate and complete. 85 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Social Networking Policy Worlducation employees must use these forums appropriately and responsibly, especially when discussing or disclosing any information related to Worlducation or to their employment at Worlducation. While social networking opens up new opportunities to have a positive impact on our brand reputation and business growth, it also carries significant business risk when used inappropriately. Failure to follow Worlducation's social media and networking policy or other abuse of social media and networking tools may result in disciplinary action up to and including termination of employment. In the event anything in the policy may conflict with local law concerning internet use and data privacy, local law will control the interpretation and application of the policy. 86 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Documentation Policy and Procedures All employees are required to use Worlducation’s templates for all workplace documentation. Documents should be named [Department_Type_Detail_Version] Documents are to be saved using Worlducation’s cloud-based storage system. In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required. 87 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Procurement Policy and Procedures This policy outlines how Worlducation manages its purchasing activities to maximise value, minimise cost and support company strategies. The policy applies to all employees who have the delegated authority to procure goods, services and/or works on behalf of the company. For the purpose of this Policy, the term supplier includes all suppliers, contractors and consultants engaged to provide goods, services and/or works to the company. Procurement Practices  The procurement of goods, services and/or works must be consistent with the Health and Safety Policy.  All procurement activities must take into consideration the environmental impact and value for money over the whole-of-life of the goods and/or services.  Consideration needs to be given to ongoing operational costs including the use of water and energy, greenhouse performance, disposal, recyclability and other relevant factors.  CFO holds the overall responsibility for procurement, including compliance and drives business initiatives that help manage risk, control optimal spend, achieve vendor consolidation and cost efficiency.  The authority to approve expenditure must be in accordance with the company’s Delegation and Sub-Delegation of Authority and limited to the cost centres and/or activities within control of the position.  Procurement activities should be delivered or overseen by the position or Business Unit with the appropriate expertise in that field. Procurement Principles  Employees should first check if the goods and/or services can be provided through one of the company’s current preferred or contracted suppliers, or a supplier that has already been set up to do business with the company.  For one-off or simple price-based purchases with a supplier, credit cards are a low cost and efficient means of purchasing, rather than setting up a new supplier in the finance system. Employees should confirm with the supplier that a credit card is an acceptable method of payment, prior to committing the company to the purchase.  The aggregate spend over the year should be considered - if the procurement is for repeated volumes, a fixed term contract should be negotiated to secure favourable price, service and conditions over an extended term.  Records that are created or received during the procurement process should be maintained in line with the company’s current document and records management practices and systems.  Sound judgement and discretion should be exercised in determining the most appropriate sourcing strategies. 88 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment  The purchase value will determine the bidding process: Value <$2000 $2000 - $5000 $5000 - $15000 $15000 - $30000 >$30000 Method Direct purchasing Written quote More than one written quote 3 or more written quotes Proposal or tender required Approval Team leader Team manager Department manager Senior executive CFO 89 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Recruitment Policy and Procedures The Staff Recruitment Policy has been established to ensure Worlducation has the opportunity to attract the best available staff and volunteers for all vacant positions. This policy relates to employment of all staff and volunteers other than the CEO. Worlducation is committed to providing high quality programs and services to our community. To support the achievement of this objective we recognise the importance of employing the most suitable applicant for all vacant positions. Principles  Worlducation will ensure it has the best opportunity to attract the best available staff by broadly advertising (internally and externally as deemed appropriate) all vacant remunerated positions and volunteer vacancies.  Worlducation will take all reasonable steps to ensure that applicants may be safely entrusted with the duties of their position.  Worlducation will internally advertise all vacant positions to current staff and volunteers to encourage career advancement and increase participation.  Worlducation is committed to providing a work environment that is free from harassment and discrimination.  All recruitment and selection procedures and decisions will reflect Worlducation’s commitment to providing equal opportunity by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities.  No regard will be given to factors such as age, gender, marital status, race, religion, physical impairment or political opinions. Responsibilities The CEO (or a delegated authority) is responsible to implement this policy and to monitor its performance. It is the responsibility of Managers and Supervisors to ensure that:  They are familiar with the recruitment policies and procedures, and that they follow them accordingly;  Staffing levels for their department are determined and authorised;  All roles have current position descriptions that specify role requirements and selection criteria. It is the responsibility of the Human Resources Department to ensure that:  All Managers are aware of their responsibilities in the recruitment and selection process;  Managers are given continuous support and guidance in regards to recruitment and selection issues. 90 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment Procedures  Managers should carefully consider the requirements for the position, and the key selection criteria including skills, experience and qualifications.  If no position description exists for the available position, or if it requires revising, this is the responsibility of the appropriate Manager.  Once the new position description or amendments have been drafted, it should be forwarded on to Human Resources and, if appropriate, approved by the CEO and/or Board.  Prior to commencing the recruitment process, the responsible Manager is required to gain approval from the CEO / Board or delegated authority and forward this to the Human Resources Officer.  In situations where a Manager wishes to promote an employee who meets the specific selection criteria for the vacant position into the internal vacancy, the appointment must be authorised by the appropriate Manager, and the approval is to be forwarded to the Human Resources Department.  Where appropriate, Worlducation will advertise all vacancies internally.  Where a position cannot be filled internally, the available position should be advertised through relevant networks, on relevant websites, and through local employment services. All advertisements must be approved by the CEO. If required, the Human Resources Department will prepare an appropriate recruitment advertisement for the position and submit it for review and approval by the relevant Manager. The Human Resources Department will administer the placement of the advertisement and monitor applications received.  Resumes must be screened by relevant managers against the position description so that assessments can be made of their suitability for the specific role.  Applicants who are assessed as suitable will then be selected for interview.  Previous employers and referees shall be contacted, and transcripts, qualifications, publications and other certification or documentation shall be validated.  If an internal candidate is selected, the Manager is required to notify the successful candidate and their Manager. If an external candidate has been selected, the Manager is to make a verbal offer to the candidate.  The Human Resources Department will prepare a written letter of offer for the successful candidate.  Once the Human Resources Department or Manager has received the candidate’s signed letter of offer, the Human Resources Department is to notify all unsuccessful candidates.  The Manager is responsible for liaising with the Human Resources Department to ensure that the necessary documentation, equipment and access privileges are prepared for the new employee.  The Human Resources Department will forward an induction kit to the new employee for their completion. 91 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279

Student Assessment 92 | P a g e BSBOPS501: Manage Business Resources Student Assessment v1.0 Apr 2021 South Sydney College (SSC) |RTO 45279 =================== END OF ASSESSMENT SUBMIT YOUR WORK AS INSTRUCTED MAKE SURE THE COVER PAGE IS SIGNED AND SUBMITTED