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Resolution Processes Overview
After meeting with Tony and Diana, the mediator, Ava, was ready to begin a conflict resolution
process. However, because the conflict in the neighborhood had escalated quickly, she was
concerned about Tony and Diana's willingness and ability to be in the same room together while
remaining calm. Ava became more concerned about this when she heard that, after their meeting,
Tony's house was vandalized and that Tony suspects some neighborhood kids were responsible.
Ava phoned Tony and Diana individually to ask if they still wanted assistance and if they felt they
could meet together effectively. "If you want help but don't feel safe being in the same room
together, I can meet with each of you separately and carry messages back and forth to try and
improve communication between you," she offered.
Which of the following resolution processes is Ava suggesting?
Correct!
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Restorative justice
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Collaborative law
Conciliation
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Arbitration
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EXIT THE CHALLENGE
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UNIT 1 — CHALLENGE 1.2
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