Week 2 - Business Case Project Part 1
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Wilmington University *
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IST-7000
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Industrial Engineering
Date
Jan 9, 2024
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docx
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Uploaded by PresidentBadgerMaster992
Evaluating the Feasibility of Expanding Lakewood IT with IT Services
Nikhil Sakpal
Wilmington University
IST 7020
Analysis, Modeling, and Design
Professor Name – Donnell McNair
November 5, 2023
Abstract
This document investigates the potential expansion of Lakewood IT by incorporating
an IT service department into their business. The objective is to create a comprehensive
solution for various computer needs, including the sale of computer hardware, software,
replacement parts, and computer repair services. To gather insights, discussions were held
with industry experts who emphasized the significance of effective management, skilled
technicians, and a commitment to continuous learning. The analysis identified opportunities
for growth while recognizing challenges related to staffing and competition. This research
assists Lakewood IT in making an informed decision about their expansion plan.
Introduction:
The owner of Lakewood IT is considering a significant expansion by introducing an
IT service department to their existing offerings. This expansion aims to position Lakewood
IT as a comprehensive one-stop solution for all computer-related needs, including the sale of
computer hardware and software, replacement parts, and computer repair services.
Nevertheless, there remain crucial aspects to be determined concerning the setup of this new
department. It will involve the presence of both online and on-site technicians who can assist
customers with their computer issues. These services encompass scheduling appointments,
conducting technical assessments, estimating costs, and conducting necessary computer
repairs. Adapting to this change may also require modifications in how they manage
computer parts.
Problem Statement
The primary challenge revolves around determining the feasibility of adding an IT
service department to Lakewood IT's business within a six-month timeframe. This decision
necessitates a comprehensive examination of their internal strengths and weaknesses,
alongside an exploration of external opportunities and threats. The objective is to ensure that
this expansion is in harmony with the company's long-term strategic goals.
SWOT Analysis
STRENGTHS
WEAKNESSES/LIMITATIONS
Lakewood IT has established a strong
presence and reputation in the computer
industry, which can be leveraged.
The company already boasts two well-
established departments catering to
computer-related needs, providing a solid
foundation for this expansion.
The introduction of IT services positions
Lakewood IT as an all-encompassing
provider for diverse computer
requirements.
Concerns have been raised regarding the
skills and knowledge of certain
technicians, potentially impacting the
quality of service.
Inefficient utilization of staff and
resources could lead to operational
challenges.
The parts department may need to adapt
their practices to support the new service
effectively.
OPPORTUNITIES
THREATS
Implementation of a service management
framework and the employment of skilled
technicians can lead to improved service
quality.
Commitment to ongoing learning and
skill development can enhance the overall
customer experience.
Demonstrating financial viability can help
justify the presence of IT services in a
competitive market.
Inadequate staffing levels may impede the
ability to meet service objectives
promptly.
A lack of support from senior
management may hinder the
implementation of necessary changes.
Lakewood IT faces competition from
established IT service providers.
Summary of SWOT Analysis
In conclusion, this analysis serves as a guide to help Lakewood IT navigate the
decision to incorporate an IT service department. It sheds light on their strengths and areas
that need attention. With this information, they can make an informed decision about the
proposed expansion, ensuring it aligns with their long-term business objectives.
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References
Bartoszuk, M. (2022, 09 25).
How To Do a SWOT Analysis for an IT Company?
Retrieved
from https://softwarehut.com/blog/business/swot-analysis