6.1 Prepare Accomadations Quiz II HTMBC 110
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Brigham Young University, Idaho *
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110
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Industrial Engineering
Date
Jan 9, 2024
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6.1 Prepare: Accommodations II Quiz
Due May 27 at 11:59pm
Points 10
Questions 10
Time Limit None Instructions
Overview
Have you ever considered the important role employees in the accommodation sector play in creating an amazing experience for the customer? The accommodation sector is much more than tangible products such as guest rooms, beds, and meals. The structure of hotel operations, the management's efficiency, and the quality of service from all employees can make or break a customer's hotel experience. Also, accommodations staff will have frequent exposure to other cultures that guests experience on their trip; excellent service can build positive feelings of understanding and respect in those visiting a location (especially for the first time).
This week, we will continue our discussion of accommodations but will now turn our focus to hotel operations and the many roles involved. That is another aspect of accommodations that, if done well, will help your customers have an experience that will make them want to return in the
future.
Instructions
Read the following on Accommodations
, then complete the following quiz.
Grading
This assignment is worth 10 points. The quiz will be automatically graded.
Attempt History
Attempt
Time
Score
LATEST Attempt 1
189 minutes 10 out of 10
Score for this quiz: 10 out of 10 Submitted May 20 at 10:48pm This attempt took 189 minutes.
Question 1 1 / 1 pts Which department provides guidance and advice on the recruitment and selection of employees to all other departments in the hotel? Engineering
Correct! Human Resources
Accounting
Rooms Division
Question 2 1 / 1 pts Online Travel Agencies (OTAs) are responsible for over half of all hotel reservations. True
Correct!
False
Question 3 1 / 1 pts The accommodation sector provides both tangible and intangible products. Correct! True
False
Question 4 1 / 1 pts The rooms division manager typically supervises all of the following areas except: Reservations
Correct! Human Resources
Front Office
Housekeeping
Question 5 1 / 1 pts The title commonly given to the individual responsible for hotel maintenance is Chief Engineer . Answer 1:
Correct! Chief Engineer
Question 6 1 / 1 pts The title commonly given to individuals responsible for the cleanliness of the public areas (e.g., lobby, hallways, fitness center) is Housepersons . Answer 1:
Correct! Housepersons
Question 7 1 / 1 pts If a hotel had an occupancy rate of 90% and an ADR of $125, what is the RevPAR for this hotel?
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Question 8 1 / 1 pts Which hotel department coordinates room assignments and pre-arrivals? Correct! Front Office
Housekeeping
Reservations
Sales and Marketing
Question 9 1 / 1 pts What benefits do OTAs bring to the accommodation sector? Your Answer: It offers global distribution so that each hotel and chain can be available to anyone at the
click of a button, OTAs also help hotels offer combined value and packaging options that are attractive to many consumers that involves hotel options, car rentals, airfare, attractions, and travel packages. Plus they Generate a billboard effect and works well when OTAs are the most relevant channel to the hotel's target market.
Question 10 1 / 1 pts What does RevPAR stand for and what is the formula for calculating RevPAR? Your Answer: Revenue per available room (RevPAR): a calculation that combines both occupancy and ADR in one metric and there are two formulas you can use to calculate RevPAR: Rooms Revenue ÷ Rooms Available or using the Average Daily Rate x Occupancy
Rate.
Quiz Score: 10 out of 10