W08
Quiz:
HMM
Process
Improvement
Blendi
Berberi
submitted
Nov
4 at
6:11pm
Question
5
1/1pts
Maria
is
assembling
a
team
to
carry
out
a
major
business
process
improvement
project.
She
has
selected
a
project
manager
and
process
owner,
as
well
as
several
individuals
who
work
directly
in
the
process
that
will
be
improved.
She
has
also
identified
a
facilitator
and
technology
expert
to
serve
on
the
team.
Who
has
she
left
out?
A
person
who
will
take
responsibility
for
ensuring
that
the
project
achieves
its
goals
Someone
to
track
the
improved
process’
performance
Several
individuals
who
will
stimulate
productive
debate
over
ideas
for
how
to
redesign
the
process.
In
addition
to
the
team
members
Maria
has
already
chosen,
she
should
also
select
one
or
more
skeptics—people
who
will
challenge
the
design
process
and
thus
stimulate
productive
debate
over
ideas.
In
addition
to
the
team
members
Maria
has
already
chosen,
she
should
also
select
one
or
more
skeptics—people
who
will
challenge
the
design
process
and
thus
stimulate
productive
debate
over
ideas.
Question
6
1/1pts
You've
created
an
“as
is”
flowchart
for
a
process
you
want
to
improve.
The
chart
shows
all
the
steps
in
the
process,
along
with
the
job
titles
of
the
people
who
carry
out
those
steps.
What
type
of
flowchart
have
you
created?
Functional
Actvty
