Operations Mid Term
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School
Fanshawe College *
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Course
3073
Subject
Industrial Engineering
Date
Feb 20, 2024
Type
docx
Pages
9
Uploaded by BaronBeaverMaster900
1.
Productivity increases enable a nation to raise its standard of living
.
True False
2.
Single factor productivity compares output to an individual input
.
True
False
3.
Toyota achieved high product quality by adapting many of the quality management principles that had first been developed in the United States.
True False
4.
Operation Management concepts are only associated with the production of goods
True False
5.
Which kanban authorizes the production of goods?
Production kanban
Material kanban
Withdrawal kanban
Kanban square
6.
A company has accepted a contract to produce a special electric motor. The number of direct labour hours required to produce the first motor is 250. If an 85% learning curve
applies to the production of motors, then the number of labour hours needed to produce the 4th motor is
212.5 hours
153.5 hours.
180.6 hours.
0 37.5 hours
7.
The number of kanban needed to maintain control in a pull system can be calculated from demand and lead time information.
True False
8.
. A -------- is a fool proof device that prevents defects from occurring
muda
kaizen
jidoka
poka-yoke
9.
---------setups that can be performed in advance while the machine is running.
Internal
Parallel
External
Unnecessary
10.
The process of producing high-volume, standardized products for a large market is known as craft production.
True
False
11.
Human Resources management provides demand estimates that are used in production decisions.
True False
12.
There are 9 elements to eliminate waste in lean production
True False
13.
The direct labour times required to produce the first four units of a new product are shown below:
Unit Number
Direct Labour Hours
1
1200
2
1020
3
927.5
4
867
Based on this data, the estimated learning or improvement rate is
100% 90%
85%
80%
14.
Which of the below does not form a customer's expectations?
Knowledge
Self-confidence
Surroundings
Experience
15.
Job rotation is the same as cross training.
True False
16.
Which of the following is a major societal problem that depends on complex customer-focused processes that can benefit significantly from an innovative and interdisciplinary approach to its study and analysis?
Education
Healthcare
Disaster relief
All of the above
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17.
Which of the following is not considered a benefit of lean production
?
Reductions in manufacturing cycle time
reductions in inventory
reductions in labour costs
increases in automation.
18.
All of the following are advantages of task specialization except
Increased output
Reduced boredom
Lower labour costs
Minimal training
19.
Motivation refers to the willingness of an employee to perform as needed to attain a
goal or objective.
True
False
20.
Which process strategy defines the ease with which resources can be adjusted in response to changes in demand, technology, products, services, or resource availability?
Vertical integration
Customer involvement
Capital intensity
Process flexibility
21.
Most of the operations in batch production involve
outsourcing
continuous processing
assembly
fabrication
22.
An assembly chart can be an example of a process plan
True
False
23.
A firm's process strategy
defines all of the following except its
process flexibility
vertical integration
capital intensity.
process selection
24.
Outsourcing decisions can involve evaluating which of the below?
Cost
Capacity
Speed
All of the above
25.
Which process strategy defines the ease with which resources can be adjusted in response
to changes in demand
, technology, products, services, or resource availability?
Customer involvement
Process flexibility
Vertical integration
Capital intensity
26.
In a job analysis, a process flowchart is used to determine what components go
where.
True
False
27.
An airline is an example of a:
Service shop
Mass service
Professional services
Service factory
28.
The direct labour hours required to produce the first two units of a new product are 2,000
and 1,800, respectively
. Using a 90% learning rate
the company would estimate the direct labour hours for the 5th unit to be
1620.0
1566.0
1523.2
1692.4
29.
------------ illustrate the improvement rate of workers as a job is repeated.
Learning charts
Learning curves
Process curves
Process charts
30.
Which is a goal of design specifications?
The ability to align the service with the employee The ability to have the service replicated.
Understanding the price a service should be charged at
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31.
The extent to which the firm will produce the inputs and control the outputs of each stage of the
production process is known as
process flexibility
capital intensity
vertical integration
process planning
32.
A company is considering producing an item that can be sold for $37.50 per unit
. If the fixed costs for setting up production are $225,000 and the
variable cost per unit for the item is $35.00
then the break-even volume for this item is
90,000 units
6,000 units
72,500 units
6,429 units
33.
Variable demand and small to medium quantities
produced to order are
characteristics usually associated with
mass production
projects
batch production
continuous production
34.
A 90% learning curve indicates
a 10% decrease in processing time per unit as output doubles a 90% decrease in processing time per unit as output doubles
a 10% increase in processing time per unit as output doubles
a 90% increase in processing time per unit as output doubles
35.
A motion study is used to make sure a job task does not include unnecessary motion
by the worker.
True
False
36.
Which of the following is not a characteristic of a service
?
Consumed more often than products
Geographically dispersed
Service and service delivery are inseparable
Centralized
37.
Consumers perceive services as a r
iskier purchase than products
.
True
False
38.
In a job analysis, a process flowchart is used to determine what components go where.
True
False
39.
The quality of a service experience depends largely on the customer's expectations.
True False
40.
When designing a service, performance
specifications are converted into design
specifications, and finally, into delivery
specifications.
True False
41.
Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.
True False
42.
An example of a finite queue is a drive thru window lane that can only hold a certain amount of cars.
True
False
43.
Capability requirements, skill, level, motivation, and mental stress are elements of which part of job design?
Environmental Analysis
Task Analysis
Worker Analysis
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