quiz 2 7763
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School
Thomas Edison State College *
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Course
7361
Subject
Industrial Engineering
Date
Feb 20, 2024
Type
docx
Pages
14
Uploaded by SuperHumanButterfly2575
Question 1
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Which of the following would not be the result of a poor/inappropriate distribution network?
Select one:
A.
High profitability
B.
Low level of customer service
C.
High cost
D.
Poor profitability
Clear my choice
Question 2
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Which of the following is an advantage of retail storage with customer pickup?
Select one:
A.
Inventory cost is higher than all other options.
B.
Transportation cost is lower than all other options.
C.
Facilities and handling costs are higher than other options.
D.
Product variety is lower than all other options.
Question 3
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Which of these statements about channel activity is best?
Select one:
A.
Product is usually exchanged via the same channel as funds.
B.
A combination of multiple channels is often more effective than any single channel at serving a variety of customer needs.
C.
Information is usually exchanged via the same channel as product.
D.
The three flows usually occur in three different channels during the same transaction.
Question 4
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A customer does not necessarily want the highest level of performance along all dimensions of customer service, including response time, product variety, product availability, customer experience, order visibility, and returnability.
Select one:
True
False
Question 5
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To extract the maximum benefit from the online channel for physical goods, firms should keep it separate from their existing supply chain networks.
Select one:
True
False
Question 6
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Where does distribution occur in the supply chain?
Select one:
A.
Between every pair of stages
B.
Everywhere downstream from production
C.
Between production and the retailer
D.
Between suppliers and retailers
Question 7
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In general, online sales outperform traditional brick and mortar retail sales along the dimension of
Select one:
A.
order fulfillment.
B.
trying before you buy.
C.
product returns.
D.
order status tracking.
Question 8
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Omni-channel retailing refers to an interaction between a customer and a retailer in terms of three flows —information, product and funds.
Select one:
True
False
Question 9
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An online grocery store has a distinct advantage over a traditional model in the area of
Select one:
A.
processing costs.
B.
transportation costs.
C.
facility costs.
D.
information costs.
Question 10
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The interaction between a customer and a retailer is primarily in terms of three flows. Which of these items is NOT one of the flows?
Select one:
A.
Information
B.
Product
C.
Funds
D.
Contracts
Question 11
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Which distribution network design is being used when inventory is stored at the manufacturer or distributor warehouse but customers place their orders online or on the
phone and then come to designated pickup points to collect their orders?
Select one:
A.
Manufacturer storage with direct shipping
B.
Manufacturer/distributor storage with customer pickup
C.
Distributor storage with package carrier delivery
D.
Distributor storage with last mile delivery
Question 12
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Among all distribution networks, transportation
costs are highest for
Select one:
A.
direct shipping and in-transit merge.
B.
manufacturer storage with direct shipping.
C.
last mile delivery.
D.
distribution centers.
Clear my choice
Question 13
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Companies in the same industry often select very different distribution networks, because the choice of the distribution network can be used to achieve a variety of supply chain objectives ranging from low cost to high responsiveness.
Select one:
True
False
Question 14
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Which distribution network is also referred to as drop-shipping with product delivered
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directly from the manufacturer to the customer
location?
Select one:
A.
Manufacturer storage with direct shipping
B.
Manufacturer storage with direct shipping and in-transit merge
C.
Distributor storage with package carrier delivery
D.
Distributor storage with last mile delivery
Question 15
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Which of the following is an advantage of distributor storage with carrier delivery?
Select one:
A.
Inventory cost is higher than with manufacturer storage.
B.
Product variety is lower than with manufacturer storage.
C.
Order visibility for the customer is easier than with manufacturer storage.
D.
Higher cost to provide the same level of product availability as manufacturer storage.
Question 16
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Which of these combinations provides an omni-
channel experience for customers?
Select one:
A.
McDonald's hamburgers and McDonnell Douglas aviation
B.
DirecTV sending hundreds of different television channels to your home TV
C.
Netflix movie streaming and Redbox new movie availability
D.
A K-12 public school system with separate campuses for grades K-5, 6-8 and 9-12
Question 17
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The amount of time it takes for a customer to receive their order is
Select one:
A.
order visibility.
B.
time to market.
C.
product returnability.
D.
response time.
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Question 18
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An online book store has a distinct disadvantage over a traditional model in the area of
Select one:
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A.
product variety.
B.
transportation.
C.
product availability.
D.
flexible pricing.
Question 19
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The ease with which the customer can place and receive their order as well as other aspects
of value that the sales staff provides is
Select one:
A.
customer experience.
B.
order visibility.
C.
product availability.
D.
response time.
Clear my choice
Question 20
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It is more common for a manufacturer to not own the distribution network.
Select one:
True
False