Training CFA

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School

Florida State College at Jacksonville *

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Course

3105

Subject

Industrial Engineering

Date

Feb 20, 2024

Type

docx

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Uploaded by CaptainResolve13272

Three Step Training Method 1 DEMONSTRATION Learner sees demonstration of the correct way to do a task from a certified trainer or an entrain video. Using entrain materials the certified trainer explains pertinent details and the “why” behind the steps. 2 IMITATION The learner imitates the correct way to perform a task using training materials at the job station. Meanwhile, the certified trainer observes and coaches. Coaching includes specific feedback as to what the learner is doing correctly or incorrectly. Good coaching is clear, concise, specific, and immediate. 3 REPETITION After imitating precisely, the learner then practices repeatedly. Additional coaching from the certified trainer may be necessary. Repeating the task ensures doing it correctly becomes second nature. DEMONSTRATION 1

2 Best practices are to use Pathway videos and/or hands-on demonstrations, along with pamphlets, to show team members the Chick-fil-A way to do the task. It is not necessary to show the video and do hands-on demonstration. You and your training director may find that one task is easier and faster using hands-on demonstration with the pamphlet, but another is better to use the video. Determine what works best for you that allows team members to learn the correct procedure and understand the whys behind them. Trainer Evaluation TRAINER NAME: DATE: Please take the time to evaluate your training experience. Rate your trainer on a scale from 1- 5, with 1 being “Highly Disagree to 5 being “Highly Agree.” 1. Your trainer was knowledgeable in what he/she taught you: 1 2 3 4 5 2. Your trainer clearly communicated the proper procedures and expectations: 1 2 3 4 5 3. Your trainer helped to develop speed and a sense of urgency in you to help you be successful: 1 2 3 4 5 4. Your trainer exhibited good leadership and confidence, making it easier for you to learn from him/ her: 1 2 3 4 5 5. Your trainer had a great attitude and was patient with you no matter the circumstance: 1 2 3 4 5

3 6. You felt confident about what was taught to you after you were trained: 1 2 3 4 5 7. Your trainer made you feel comfortable and did not “abandon” you which allowed you to learn each position well: 1 2 3 4 5 8. Your trainer made your experience fun, and more enjoyable: 1 2 3 4 5 9. You feel like you can run each position well and you know what is expected of you in each position: 1 2 3 4 5 10.Your trainer followed up with you on how you were doing, and gave you notes in order to help develop you: 1 2 3 4 5 If you rated anything a 3 or below, would you please take a moment and let us know what we can do better?

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2 TEAM MEMBER NAME: - SKILLS SELF-ASSESSMENT No Needs Experience Improvement Average Good Proficient FRONT-OF-HOUSE Register: Front-counter bagging: Drive-thru bagging: Drive-thru cashier: Dining Room Drive-thru play:

Training CFA

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