D235 Reflection Assignment

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Western Governors University *

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D235

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Health Science

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Dec 6, 2023

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Interprofessional Communication and Leadership in Healthcare- D235 Ali Hernandez Interprofessional Communication and Leadership in Healthcare Reflection August 12, 2023
Part One: Working Style In my Interprofessional Communication and Leadership in Healthcare class, I was tasked to complete the 5 Dynamics Assessment. My 5 Dynamics Assessment report revealed that “I am a rational and pragmatic individual whose energy increases when analyzing historical data and when pushing hard for results.” It further revealed that I have only two levels of intensity. For the explore and the excite energy, my intensity level falls in the category deliberate while in my examine and execute energy, my intensity level falls in the effortless category. As I continued to read through the report, I discovered that my two strengths were in the examine and execute energy. It went on to explain that I perform naturally in this dynamic and I move in and out of both areas with ease. I find this analysis to be accurate. I like structure and organization. When things are chaotic, I always try to find a way to bring order. When I have clientele who needs a dress or outfit made, I always complete my projects in a timely fashion and give enough time in between should the client have any last-minute requests. My challenges were in the explore and excite energy. According to the report, it takes a bit of effort for me to move through this dynamic. Although I complete the required actions, it requires me to take conscious application. I agree with this analysis as well. I prefer not to be the individual who comes up with the initial idea. I tend to “drag my feet” until someone else comes up with an idea. I always find more pleasure in building and adding to the idea. When it comes to learning, the report stated that “traditional learning and teaching are tailored to my style, enabling success in most learning environments. Learning can become an effort when content or presentations are disorganized or too anecdotal.” This analysis goes hand in hand with my examine energy. I work better when things are structured. It is hard for me to keep focus when things are chaotic. This would be the reason why I would want my teammate to possess the 2
explore and excite energy. They can create new ideas and be imaginative. They are full of energy and enthusiasm. They pick up where I lack and my collaboration with these two energies will yield incredible results. Part Two: Communication My friend of over fifteen years is in the process of opening her dental practice. She called me to vent about some of the hardships she has faced but also to get my opinion on a matter. At the beginning of the conversation, I actively listened and allowed her to express herself without any feeling of judgment. This placed me in the authenticity level of the conversation. I am listening to learn about the experiences she has been facing in her process. I am listening to gain factual details from her perspective. In this phase of the conversation, I am on Rung 1 (content) of the ladder of listening. As the conversation continued, she asked me if I would give her a review on Google. I automatically told her of course I would since she has extended her services to my family and myself for years before opening her own dental office. She was very appreciative of my response. According to my friend, she previously asked several people, and they were hesitating about doing a review. In this part of the conversation, I placed myself on Rung 2 (compassion) of the ladder. I knew how it feels when the support you expect is not what you receive, especially when you are always giving of yourself. In my experience, actively listening to my friends during conversations has been beneficial. It shows that I am paying attention and that I care about their well-being. It offers them comfort because their feelings and emotions are valid. I give them the time they need to express themselves without interruptions. It helps to strengthen our bond and trust with one another. In a conversation with my friend, she tells me that the same individual that did not want to leave her a review reached out for more dental advice. I now had the opportunity to speak. I felt it was 3
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only fair that I give my honest opinion, the sincerity level of the conversation. I tell her that one thing I noticed about her is that she expects people will automatically do favors for her the same way she does them for others. I explained that doing so only causes her disappointment and sadness. Her response to my statement was that it’s not like I am asking them to make things up. My response to her is that people will be people. At that moment, I realized her response was listening to protect instead of listening to learn. I explained to her that to prevent something like this from happening in the future, she might want to limit the amount of professional opinion she gives people who are not her actual clientele. Overall, I believe that I lean more toward the authenticity level in my day-to-day conversations. As I learned in my 5 Dynamic assessment, I am an excellent listener who zeros in on the details to draw my conclusions. I tend to allow people to speak and then respond instead of listening to respond. This has come from years of being in the healthcare setting. Occasionally patients came into the office and displaced their frustrations on the staff. The younger and less experienced me would develop a bioreaction that would throw my mood off for the remainder of the day. I eventually understood that their lashing was not directed at me per se but because they were just frustrated by their situation. The video that illustrated the levels of conversation, symbolized the growth and maturity in both the father and the daughter. The father went from assuming what happened that night to actively listening to what occurred. His daughter went from being a timid girl who learned to be confident and have a mature conversation. Proper communication is essential in all walks of life. We need to self-reflect to see if there are other ways in which we could have approached a situation. In my speaking mode, I tend to lean more toward sincerity. Honesty has always been something that I strive for. I have learned that not everyone appreciates honesty. Those who know me know 4
my honesty is from a place of love, while others may feel like they did not ask for my opinion. I have learned that I must pay attention to who is on the receiving end of my honesty. Is it someone open or closed off? Will this conversation be a cycle of value or waste? Ultimately, my goal is never to harm or end relationships. It is to build a relationship where the individual will receive my feedback to make improvements or changes for the better. Although they might not like to hear the honesty, they still embrace it because it's coming from a sincere place. My daily goal will be to implement a cycle of value in my conversations. When I notice or feel the conversation is going downward, I will try different approaches or words to relay my thoughts or feelings. Part Three: Reflection/Hero’s Journey In this course, the key focus was on mindfulness, our work dynamic styles, and effective communication. Mindfulness is the ability to be self-aware and pay attention to the present moment without passing judgment. Once we achieve mindfulness, it will help us to grow as an individual and help us overcome any obstacles that might inhibit our success. Meditation is an essential way of making us present. It allows us to focus, be still, and tune out all the unnecessary distractions. Unfortunately, stress tends to block us from our focus. Whether the stress is inevitable, imposed, or chosen, they all have a way of hindering our success. Something else that slows our growth and success is not knowing the type of working styles we possess. The 5 Dynamics Assessment showed us our strengths, the learning style we benefit more from, and our weaknesses. In another section of this course, it discussed the power of communication. In a conversation, there is a speaker and a listener. Based on how the parties involved in the conversation approach 5
one another can affect the outcome. These outcomes can either be more beneficial or harmful to the relationship. The 5 Dynamics Assessment confirmed things I already knew about myself. I am detail-oriented and organized, prefer facts, complete projects on time, and lose interest if a speaker is veering off topic. What I didn’t realize about myself is that I struggle with coming up with new ideas and it takes me a while to be passionate about new ideas. The most challenging part of this course was getting into the habit of meditation. I live in New York, and we are titled “the city that never sleeps.” The idea of being still does not come easy for me because New Yorkers are always on the go. My idea of achieving peace of mind is a walk in the park and sitting by the lake. Taking in the green scenery brings my mind to ease. One of my biggest takeaways from this course was a stanza from Marian Williamson’s poem. It stated, “Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frighten us.” This quote was honest and direct. We run from who we are meant to be until we accept our purpose here in this world. We run from our rightful place until we develop the confidence, we need to embrace our calling. My goal is to accept my purpose and remove the fear. Based on what I have learned throughout this course, I will pass on mindfulness and meditation to my friends and the cycle of value and waste in communication. In life, your goal is to be successful. To do so, one must be self-aware and present in the moment. Conversation of value requires you to be self-aware and present in the moment. The ability to achieve these things will only place you more on the pathway to success. Moving through the course, I wrote out key things I wanted to do more. One of them is getting into the habit of meditation. I believe the more I practice it, the more it will become a habit. As I 6
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previously mentioned, New York is a fast-paced city. The idea is still is a foreign concept. To achieve mindfulness, I must set aside specific time for myself to meditate. Meditating will help me to be more focused and will allow me to handle stressful things better. It will give me clarity and be essential to my success. An area of communication and leadership that I could still develop is effective communication. Although I may have some skills in this area, timing and situation can determine how effective communication is. I would need to receive information to understand the audience I am engaging with. I will need to know if they have any triggers or techniques that have not been helpful. Not everyone can handle honesty, and because that is one of my traits, I would need to figure out ways to translate information to develop a trusting relationship. I believe the more I expose myself to an environment where difficult conversations occur, the better equipped I will be when I must engage in my own conversation. 7
References “Our deepest fear” by Marianne Williamson. (n.d.). https://www.appleseeds.org/Deepest- Fear.htm SIMPLI5®. (n.d.). https://app.5dynamics.net/account/3859/my-5-dynamics Western Governors University. (2019, December 10). Accuracy: Flat tire [Video]. Panopto. https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d051653f-0a80-4694-b985- ab1f014ad28b Western Governors University. (2019, December 10). Authenticity: Flat tire [Video]. Panopto. https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3ffa679a-d511-48a3-b12c- ab1f014ae767 Western Governors University. (2019, December 10). Pretense: Flat tire [Video]. Panopto. https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8049b764-7464-4de4-8437- ab1f014ab194 Western Governors University. (2019, December 10). Sincerity: Flat tire [Video]. Panopto. https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ca08cefe-24d5-4cca-b45f- ab1f014ac106 https://assets.wgu.edu/e653f09e4060151548887063cd053e09 https://assets.wgu.edu/fad55f2c024d3216a349778b52e0950c https://assets.wgu.edu/de432e10a20ca1b93f0f040ab3da2b16 8