medoffmagmtexam8
docx
keyboard_arrow_up
School
Ashworth College *
*We aren’t endorsed by this school
Course
H01V
Subject
Health Science
Date
Dec 6, 2023
Type
docx
Pages
6
Uploaded by CorporalAardvarkMaster197
empt Score 100%
100 / 100 - 100 %
rall Grade (Highest Attempt) 100%
100 / 100 - 100 %
stion 1
5 / 5 po
Which one of the following choices could be a motivational
tool for employees?
Question options:
Allowing employees personal space
Surprising employees with changes in office policies and procedures
Extending hours to allow for longer work days
Giving direct abrupt commands
on
Tracking and purchasing medical supplies should be handled
by the
Question options:
medical assistant.
physician.
office manager.
nurse.
on
To maintain a _______, sometimes it's better to hire someone
with a little less experience but an apt personality.
Question options:
hostile work environment
staff satisfaction
positive team atmosphere
federal law compliance
on
Who pays the license renewal fee for a physician working in a
medical office?
Question options:
The government
The physician
The office manager
The office
on
Which of the following choices can be considered as workplace
sexual harassment?
Question options:
An official warning from the supervisor
Casual banter from a coworker
An invitation to an office picnic
An inference of a sexual quid pro quo
on
Looking at the patients that a physician generally treats and
tailoring information and services to those patients can be
viewed as
Question options:
explaining policies and procedures.
providing patient education.
performing target marketing.
performing public relations.
on
An employee privately shared with the office manager some
problems she was having at home that made her late a couple
of times this week. Instead of criticizing the employee, the
manager told her that she understood and that the office door
was open if she needed support. These actions could
Question options:
cause confusion about the boss-employee relationship.
raise questions about employee responsibilities.
result in dissatisfaction among the staff.
increase the employee's loyalty.
on
You need to look up how to perform a specific function in the
office. Where should you start first?
Question options:
Employee handbook
Patient brochure
Employee orientation checklist
Policy and procedures
on
Which one of the following choices is one of
the
most
important attributes of effective office managers?
Question options:
Loyalty
Time management skills
Empathy
Rewards
on
Updating the physician on insurance changes related to
Medicare fee schedules is the responsibility of the
Question options:
nurse.
receptionist.
office manager.
medical assistant.
on
Promoting people based solely on the amount of time they've
been with an office is known as
Question options:
recruiting.
compliance.
seniority.
recommending.
on
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Which of the following information can be found in a patient
information booklet?
Question options:
Hiring policies
Standard operating procedures
Appointment and cancellation policy
OSHA guidelines
on
If you're looking for great new ideas for office improvement,
you might want to start with
Question options:
staff meetings.
the vendors.
the physicians.
the patients.
on
Which one of the following choices can directly affect morale
in the office?
Question options:
Claims submissions
Inappropriate scheduling
Employee exemptions claimed
Physician specialty
on
Which of the following questions should a manager ask herself
while conducting a performance review?
Question options:
Should I fire this employee?
How can I remain fair and even?
How can I convince the employee to work on weekends?
How can I be more strict?
on
Which one of the following choices is a quality of a good
manager?
Question options:
Answering phone calls within the first ring
Allowing employees to contribute ideas for the office
Making decisions that are implemented immediately
Asking patients if they have any changes on their insurance
on
Which of the following is
one
of the duties of an office
manager?
Question options:
Suggesting treatment plans
Keeping the reception area clean
Choosing office furniture
Supervising the purchase and storage of equipment and supplies
on
When a company is free to terminate the employment
relationship with a staff member without just cause, it is called
Question options:
part-time employment.
contractual employment.
at-will employment.
temporary employment.
on
When assembling a team, what do you want to avoid?
Question options:
Making the group too large
Putting together people who think the same way
Putting together people who think differently
Making the group too intimate
on
Federal law requires that a physician's business maintain
Question options:
claims referrals.
diplomas.
employee records.
healthcare vendor records.
Done
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help