Reflection Week 2 Using Technology to select access to care

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Health Science

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Feb 20, 2024

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Reflection- Week 2: Using Technology to select access to care. Name American Military University HCAD501 Technology Application in Healthcare Organizations Dr. Barbara Cliff November 16, 2023
Technology such as websites, mobile applications, and telehealth have helped benefit healthcare consumers, from disease management to provider-patient communication technology, and have positively impacted all aspects of healthcare. The innovation of diverse diagnostic tools allows healthcare providers to quickly and effectively identify illness and disease processes that would otherwise not be found sooner. The implementation of cutting-edge technology applications such as the Insurance marketplace and mobile applications such as the My Plan mobile app has made it possible for healthcare consumers to shop for healthcare plans that meet their needs and provide immediate access to information needed to select healthcare providers that participate in network with the chosen healthcare plan. As technology continues to redefine how we access and utilize healthcare and shop for health insurance plans, it is paramount to highlight that several factors continue to drive the technological changes in healthcare, some of which include but are not limited to the increasing access to health care and need to reduce cost, facilitation of chronic disease management and prevention, the need to respond to demographic change in healthcare utilization and the need to minimize waste and consolidate healthcare delivery and coordination. Technology continues to facilitate providers’ ability to offer care to more people while also allowing providers to serve more patients with a broader range of services while helping to reduce costs through economies of scale and scope (Litwin, 2020). Healthcare consumers who shop for health insurance are often faced with complex decisions as shoppers look to minimize their financial exposure and maximize their health plan benefits; however, since the implementation of innovative technology such as the marketplace in "2014, 10-12 Million people have been able to enroll in the marketplace plan annually" (Hero et al., 2020). The implementation of Electronic Medical Records and Electronic Health Record Systems EMR and EHR, respectively, have significantly improved and expedited the
coordination of care as healthcare providers are now able to share patient information across the country with the click of a button, thus, improving interdisciplinary coordination of care and eliminating delay in care. As the healthcare system continues to grow across the globe, the implementation of innovative technology has not only aided fast and more accurate access to patient records but also improved access to care and diagnostics. Electronic Medical Records and Electronic Health Record Systems such as Bestosys, Jane, PCC Praxis CampDoc, and IQ health are technological systems that remove the delay in patients learning about their lab test results, thus allowing the patient to access their medical records and lab test results through their patient portal in addition to the ability for the patient to communicate with their provider and schedule appointment online at the comfort of their home. Access to healthcare also defines the quality of health; however, technology continues to help close the access to healthcare gap through a different type of telehealth application that allows patients to have a physician visit at the comfort of their home, remove the cost, distance and physical limitations barriers that often prevent access to healthcare. Technology is an invaluable innovation for healthcare professionals, Healthcare Consumers, and Healthcare Organizations as a whole; as technology continues to expand, it is expected that it will become inevitable and absolute in all areas of healthcare practices, while the use of apps and other technology present great advantage and benefit to the healthcare industry, it is however imperative to also understand the risk. As such, "Rigorous evaluation, validation, and the development of best-practice standards for medical apps are greatly needed to ensure a fundamental level of quality and safety when these tools are used in order to serve the healthcare consumers better and improve patient health outcomes" (Ventola, 2014)
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References Hero, J. O., Sinaiko, A. D., Kingsdale, J., Gruver, R. S., & Galbraith, A. A. (2020). Decision-making experiences of consumers choosing individual-market health insurance plans. Health Affairs, 38(3), 464–472. https://doi.org/10.1377/hlthaff.2018.05036 Litwin, A. S. (2020, July 23). Technological change in health care delivery. UC Berkeley Labor Center. https://laborcenter.berkeley.edu/technological-change-in-health-care-delivery/ Ventola, C. L. (2014, May). Mobile devices and apps for Health Care Professionals: Uses and benefits. P & T : a peer-reviewed journal for formulary management. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4029126/