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Dec 6, 2023
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Uploaded by ProfFang11656
Beau Sanborne
19 November 2023
Project 4: Informational Interview
ENG 302/ Professor Waters
Interview Questions
Beau Sanborne
November 9 2023
What are the best attitudes for being successful in this business and why?
What is the culture in the company like?
What are some of the biggest challenges new hires face in this position?
What was your experience like when you started at this company?
What has been the biggest change to the way you conduct business over the past
couple years?
What should I be most focused on achieving during my first year at the company?
What is the long-term goal of the company and when should it be achieved?
To: Jospeh Chaplik
From: Beau Sanborne
Date: November 17 2023
Subject: Industry Specific Interview
Dear Mr. Joseph Chaplik,
Hello Mr. Chaplik, I am Beau Sanborne, a senior at Arizona State University. I am interested in
the business of commercial real estate but multifamily specifically. I am conducting an interview
for class to learn more about this specific industry and what it takes to be successful. I have
researched your company thoroughly and decided you would be the perfect candidate to learn
from. I would like to talk to you over the phone and ask a couple of questions if that works with
you.
Thank you in advance for considering this interview. Let me know which days and times work
best with you and I look forward to hearing back.
Best Regards,
Beau Sanborne
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Interview Transcript
Beau Sanborne
Joseph Chaplik, CEO and Founder
Joseph Bernard Investment Real Estate
November 19 2023
Zoom
1.
What are the best attitudes for being successful in this business and why?
The attitudes that are most important for being successful in commercial real estate are
consistency and a positive outlook. This business has its ups and downs as we currently are in
a pretty bad market. In order to be successful here, people have to remember to consistently hit
the phones and cold call every day, that is the only way you will find new business. In this
business, the people who make it are the ones that stick it out through down markets and
continue to work when it gets hard.
2.
What is the culture in the company like?
The culture in this company is sort of unusual as I am the only broker here in Arizona, the rest of
the company and most of the business is in Washington and Oregon. In order to actively
manage my brokers in the pacific northwest, I have to fly out there often and talk to them daily.
The culture in-between brokers it great however. At my company, we count deals, not
commission which makes everyone more successful.
3.
What are some of the biggest challenges new hires face in this position?
New hires have a hard time getting started in this business. Many of them do not make it in the
end. With the number of sharks in the water, it is extremely competitive. The most important
thing for new hires to focus on is being comfortable on the phones. If you are not comfortable on
the phone no deals will ever get done. This business is all relationship based but there is no
loyalty. Being able to sell these people on a building is not easy. It takes about 5 years in order
to be a good broker and have the right contacts.
4.
What was your experience like when you started at this company?
I was working at another small brokerage in Portland before I started Joseph Bernard. I had to
have experience in the industry before I started my own company. I had an incredible boss that
taught me everything there was that you needed to know. Starting the company was incredibly
difficult and finding the right people to hire was the hardest part. Many brokers have come and
gone but my best ones are the ones that have stayed since the beginning. I had to work really
long hours in order to get this company going. I had a partner when I started but ended up
buying him out as he wasn’t cut out for it. Since then, everything has run much smoother. During
the beginning though, he was very helpful as he still is a great broker. I just needed to find out
what worked best.
5.
What has been the biggest change to the way you conduct business over the past
couple years?
The biggest challenge regarding how we have conducted business over the past couple of
years has actually been the recent, drastic rise in interest rates. They have been going through
the roof since early 2022. It has been a major struggle to get people to do anything in this
market. It has been especially hard on my new hires; many have ended up leaving due to it.
Some brokers needed to feed their family and as a commission only business, it was difficult to
do. I really feel bad for some of them as they have to work some hourly or salary-based job
which doesn’t have anywhere near the potential as this job does.
6.
What should I be most focused on achieving during my first year in the industry?
In your first year, getting a deal done doesn’t even matter. What matters is you are building
relationships. If you can do that, your next couple years will be so much better. Of course, you
will be working on getting a deal done but that does not show if you have succeeded or not. If
you have a solid prospect base, you are on the right path for your first year.
7.
What is the long-term goal of the company and when should it be achieved?
The long-term goal for the company is to find someone to run it for me when it is time to retire. I
am far from this though as I still love what I am doing. It is going to be hard for me to leave this
to someone else to run. I have been the man running it since the beginning and it will not be
something I can give up easily. At some point though, it will be time.
To: Mr. Joseph Chaplik
From: Beau Sanborne
Date: November 19 2023
Subject: Interview Appreciation
Dear Mr. Joseph Chaplik,
Thank you very much for taking time out of your Sunday to answer a couple of my questions.
Your knowledge and understanding of the industry were really interesting to hear. I would love to
meet you in person sometime and talk even more, especially regarding politics. Your information
on what someone should accomplish within their first year was something I will remember when
I start my career.
Again, I really appreciate you letting me interview you and I look forward to talking again.
Best Regards,
Beau Sanborne
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To: Professor Waters
From: Beau Sanborne
Date: November 19 2023
Subject: Informational Interview Outcomes
Dear Professor Waters,
I have conducted my Interview with Joseph Chaplik, the CEO and Founder of Joseph Bernard
Investment Real Estate. I learned a lot of useful information regarding the industry and what it
takes to be successful.
Takeaways
The biggest takeaway I got from the interview is how you have to be in the industry through the
ups and downs in order to be successful. I found this interesting as the industry can fluctuate
massively depending on the health of the marketplace. One quote that really stuck with me was
it is “especially hard on my new hires; many have ended up leaving due to it” (Joseph Chaplik).
This quote is in regards to a poor market. A poor market weeds out many brokers it seems and
allows the ones that stay to become even better and get more experience though less
competition.
The other big thing he said that stuck with me is what is important during the first year. Joseph
said, “In your first year, getting a deal done doesn’t even matter. What matters is you are
building relationships” (Joseph Chaplik), This is interesting to me because it isn’t an easy thing
to measure. It is nearly immeasurable. Getting a solid client base and people to send deals to
seems to be the best thing you can work on during your starting year.
Professional Development
I learned that it is imperative to be good on the phone in this business. Being able to talk to such
an important figure is always exciting to me. I feel I have grown professionally as I know how to
ask for something from someone over an email and I feel more comfortable talking to someone
over the phone regarding business. Although this wasn’t my goal for the phone call originally, it
made me feel accomplished afterwards and made writing this part of the project much easier. I
feel this project will serve me well when I have to do something similar to this in the multifamily
industry. Mr. Chaplik said, “In order to be successful here, people have to remember to
consistently hit the phones and cold call every day” (Joseph Chaplik). My phone call with him
made me feel comfortable on the phone and made me realize I can do this. This phone call was
sort of like a cold call.
Conclusion
Overall, I think this exercise is going to benefit me greatly and allow me to focus on the specific
things he said to be successful in commercial real estate. I really liked the way he conducted
himself and I look forward to speaking with him again and learning even more. Mr. Chaplik
seemed like a really genuine man and his values look to be aligned with my own. I am going to
take everything he said to me to heart and work towards my goal of establishing myself in the
industry.
Sincerely,
Beau Sanborne
Write your report about the outcomes of the informational interview in memo format.
Use block paragraphs with single spacing. No indents. Then double space after each
paragraph.
Discuss specific takeaways from the interview & provide specific examples.
Paraphrasing &/or using short quotes by the interviewee are useful, but do not rely
solely upon this type support. Examples of what you learned are helpful. For instance, if
you learned about required certifications for the profession, then specify what they are &
how they impacted your perception of the career path.
Discuss not only what you learned from the interviewee, but also what you learned
about networking, the interview process, & your choices. Also discuss how you
developed as a professional as a result of the informational interview experience.
Always draw upon specific evidence to support your points.
End with a concluding paragraph.
Sign off, (like Sincerely or Best Regards)
Your Name
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