2nd Coaching Session & Evaluation AI & NVC RUBRIC

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Arizona State University *

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EXW 452

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Communications

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Jan 9, 2024

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docx

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11

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2 ND COACHING SESSION PAGE | 1 The Second Buddy/Partner Coaching f ocuses on activities to understand how to apply Appreciative Inquiry and Non-Violent Communication. Applying coaching strategies using AI (Empathy reflections, tools of self- compassion, and the 5-D cycle of AI) and NVC (empathy reflections, distinguishes between observations and evaluations, the identification of feelings, and strategies used for getting needs met). In many instances in this evaluation, you will see a number between (parentheses); such number relates to the Health & Wellness Coach Certifying Examination Content Outline Competencies from http://www.nbme.org/pdf/hwc/HWCCE_content_outline.pdf PART I. Established Trust, Built Rapport & Core Coaching Skills (22 points) The coach establishes a positive and safe environment where the coaching partner feels accepted and supported. The coaching partner is better able to clarify values and access motivation when s/he feels safe to be honest and vulnerable. Importantly, the coach’s confidence in the coaching partner's ability to learn, grow, and change supports the coaching partner's self-efficacy. The coach builds trust by attending to the coaching partner's emotions as well as words and behaviors; for example, when the coach senses conflict, discomfort or confusion, the coach acknowledges what is happening with curious interest. In this section, please follow this scale 0= UNSATISFACTORY : coaching skill not practiced 1= COMPETENT : coaching skill practiced some of the time 2= SKILLFUL : coaching skill practiced consistently In this section, please follow the scale below NO YES 1. Welcome and communicate appreciation for the coaching partner’s work, presence and confidentiality was addressed (click on the link to review NBHWC Position on Client/Patient Privacy & Data Confidentiality in the Practice of Health and Wellness Coaching) Competencies (1.2.4.1 & 4.2.1) 2. Defines the coaching process Competency (1.2.3) For details on how to evaluate these competencies below click here: SKILL/COMPETENCY 0 1 2 3. C urious without assumptions Competency (2.3) 4. S ilence/Full Attention/Mindful Listening Competencies (2.3 & 2.3.6.1) 5. S how Empathy Competenc y ( 2.4.4) 6. B uild autonomy/Coach fosters clients perception of choice/Champions in a coaching manner Competencies (2.11 & 2.1.5) 7. O pen-ended inquiry Competency (2.6.1) 8. H ighlights Strengths & observe, name, and refer to client’s beliefs and values Competencies (2.1.4 & 2.15.3)
2 ND COACHING SESSION PAGE | 2 9. P erceptive Reflections/Positivism/Positive Re-framing Competencies (2.5, 2.10, & 2.15) 10. R ecognized emotions and cultivates optimism/Hope/ Positive Emotions Competencies (2.4 & 2.15.5) PART II. Nonviolent Communication Skills (8 points) As you practice, make sure you use and complete the template for all four steps in your communications: "I see ____. Are you feeling ____ because you need ____?" followed by "Would it meet your need if I ____?" or a statement of your feeling and need to be followed by a request. For example: Your coaching partner states: “I have such a difficult time incorporating exercise in my daily routine and cooking healthy at home. I have to work overtime almost every day if I don't put the extra time I am going to get fired from my job, and then how will I afford to eat all of the healthy foods we've been discussing?” How would you use the statement above to communicate using NVC? In this section, please follow the scale 0= UNSATISFACTORY : coaching skill not practiced 1= COMPETENT : coaching skill practiced some of the time 2= SKILLFUL : coaching skill practiced consistently Competency (2.1.4) In this section, please follow the scale below 0 1 2 11. Make observations not evaluations Provide details and examples on when "coach made observations and not evaluations" was accomplished or how it could be accomplished. UNSATISFACTORY: coaching NVC skill not practiced. Makes inappropriate evaluations using words such as always, never, ever, whenever, etc. Has a hard time keeping observations and evaluations separately and fails to provide specific references. COMPETENT: coaching NVC skill practiced some of the time. Sets a strong language foundation and is able to discern between observation and evaluation. SKILLFUL: coaching NVC skill practiced consistently. Reflects with sensitivity and accuracy about what the coaching partner’s language avoiding language that denotes the form to be, verbs with an evaluative connotation, inferences of thoughts, feelings, intentions, and desires are the only ones possible, confusion of prediction with certainty. Competency (2.4) In this section, please follow the scale below 0 1 2 12. Expresses and identifies feelings, not thoughts
2 ND COACHING SESSION PAGE | 3 Provide details and examples on when "coach expressed and identified feelings not thoughts" was accomplished or how it could be accomplished. See an array of words that denotes the language of emotions below. UNSATISFACTORY: coaching NVC skill not practiced. Makes inappropriate evaluations of feelings and has a hard time identifying or naming feelings. COMPETENT: coaching NVC skill practiced some of the time. Sets a strong language foundation and reads body language in a way that allows for the identification of emotions. SKILLFUL: coaching NVC skill practiced consistently. Coach is able to consistently differentiate and express emotions in a way that does not imply judgment, criticism, the blame of punishment. The coach is able to name the emotion, without moral judgment, while enabling a connection in a spirit of mutual respect and cooperation. How we are likely to feel when our needs “are” being met ( Nonviolent Communication: A Language of Life , pg. 44) Absorbed Cheerful Encouraged Glowing Merry Secure Adventurous Comfortable Energetic Grateful Mirthful Sensitive Affectionate Complacent Engrossed Gratified Moved Serene Alert Composed Enlivened Happy Optimistic Spellbound Alive Concerned Enthusiastic Helpful Overjoyed Splendid Amazed Confident Excited Hopeful Peaceful Stimulated Amused Contented Exhilarated Inquisitive Perky Surprised Animated Cool Expansive Inspired Pleasant Tender Appreciative Curious Expectant Intense Pleased Thankful Ardent Dazzled Exultant Interested Proud Thrilled Aroused Delighted Fascinated Intrigued Quiet Touched Astonished Eager Free Invigorated Radiant Tranquil Blissful Ebullient Friendly Involved Rapturous Trusting Breathless Ecstatic Fulfilled Joyous Refreshed Upbeat Buoyant Effervescent Glad Jubilant Relaxed Warm Calm Elated Gleeful Loving Relieved Wonderful Carefree Enchanted Glorious Mellow Satisfied Zestful How we are likely to feel when our needs “are not” being met (Nonviolent Communication: A Language of Life, pg. 45-46) Afraid Confused Downhearted Hostile Nettled Startled Aggravated Cool Dull Hot Numb Surprised
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2 ND COACHING SESSION PAGE | 4 Agitated Cross Edgy Humdrum Overwhelmed Suspicious Alarmed Dejected Embarrassed Hurt Panicky Tepid Aloof Depressed Exasperated Impatient Passive Terrified Angry Despairing Exhausted Intense Perplexed Tired Anguished Despondent Fatigued Irate Pessimistic Troubled Annoyed Detached Fearful Irritated Puzzled Uncomfortable Anxious Disaffected Fidgety Jealous Reluctant Uneasy Apathetic Disenchanted Forlorn Jittery Repelled Unglued Apprehensive Disappointed Frightened Lazy Resentful Unhappy Ashamed Discouraged Frustrated Leery Restless Unnerved Beat Disgruntled Furious Lethargic Sad Unsteady Bewildered Disgusted Gloomy Listless Scared Upset Bitter Disheartened Guilty Lonely Sensitive Uptight Blue Dismayed Harried Mad Shocked Vexed Bored Displeased Heavy Mean Skeptical Weary Brokenhearted Disquieted Helpless Miserable Sleepy Withdrawn Chagrined Distressed Hesitant Morose Sorrowful Woeful Cold Disturbed Horrified Mournful Sorry Worried Concerned Downcast Horrible Nervous Spiritless Wretched Competency (2.1) In this section, please follow the scale below 0 1 2 13. Identify needs, not strategies
2 ND COACHING SESSION PAGE | 5 Provide details and examples on when "coach identified needs, not strategies" was accomplished or how it could be accomplished. UNSATISFACTORY: coaching NVC skill not practiced. Makes inappropriate identification of needs or has a hard time identifying or naming needs. COMPETENT: coaching NVC skill practiced some of the time. Sets a strong language foundation and is able to state a need, without morally judging it. SKILLFUL: coaching NVC skill practiced consistently. Coach is able to consistently differentiate and express needs in a way that does not imply judgment, criticism, the blame of punishment. The coach is able to consistently and accurately identify a feeling and correlate such feeling to a met/unmet need. Needs Acceptance Community Exercise Interdependence Protection Shelter Air Consideration Food Laughter Reassurance Support Appreciation Contribution Fun Love Respect Touch Authenticity Creativity Harmony Meaning Rest Trust Beauty Emotional Honesty Movement Self-worth Understanding Celebration safety Inspiration Order Sexual Warmth Closeness Empathy Integrity Peace Expression Water Competency (2.11) In this section, please follow the scale below 0 1 2 14. Make requests, not demands Provide details and examples on when "coach made requests not demands" was accomplished or how it could be accomplished. UNSATISFACTORY: coaching NVC skill not practiced. Makes consistent demands or persuasive statements. COMPETENT: coaching NVC skill practiced some of the time. Sets a good language foundation and is able to state requests. SKILLFUL: coaching NVC skill practiced consistently. Coach is able to consistently make requests such as “Would you be willing to tell me what you heard me say?” or “What agreements would you be willing to make with regard to exercise in the coming week?” Coach consistently uses language that respect both the autonomy of the person and the possibility of the moment. PART III. Specific Appreciative Inquiry Skills (14 points)
2 ND COACHING SESSION PAGE | 6 In this section, please follow the scale 0= UNSATISFACTORY : coaching skill not practiced 1= COMPETENT : coaching skill practiced some of the time 2= SKILLFUL : coaching skill practiced consistently Competencies (1.3.2, 2.11.3, 2.14.1) In this section, please follow the scale below 0 1 2 15. Defining (an appreciative topic) The topic provides the structure for a clear and appropriate conversation on what you want to accomplish. Get clear on what you’re inquiring about. Gain clarity by asking: What the problem is and then consider what do you want to grow? What do you want to see, hear, feel or do more of? What will success look like? Condense your topic down to two or three words. If you find it difficult to identify an affirmative topic try tipping a problem on its head. For example, rather than your focus being on ‘losing weight,’ your affirmative topic could be ‘living well’. UNSATISFACTORY: coaching AI skill not practiced. Coach is unable to define and narrow an appreciative topic to explore. COMPETENT: coaching AI skill practiced some of the time. Coach sets a good language foundation and is able to assist the coaching partner in defining an appreciative topic to inquire. Coach would benefit from consistently move the dial of the conversation to an appreciative and focused space. SKILLFUL: coaching AI skill practiced consistently. Coach is able to consistently assist the coaching partner in defining the topic/s of interest, using a language that respects both the autonomy of the person and the possibility of the moment. Competencies (1.3.2, 2.11.3, 2.14.1) In this section, please follow the scale below 0 1 2 16. Discovers (the best of the past) Provide details and examples on when "coach assisted in the discovery process" either by asking: Best experience Core values Generative conditions Three wishes Discovering stories of past strengths, high performance, and best practices help to create the confidence and momentum that unleashes higher levels of performance. You can uncover stories about a past performance by asking: “Tell me about..” and words like “most…” or “best…” For example, “Tell me about a time when you’ve felt most alive, engaged, and proud of the work that you’ve done.”
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2 ND COACHING SESSION PAGE | 7 UNSATISFACTORY: coaching AI skill not practiced. Coach fails to discover inspiring and uplifting experiences. COMPETENT: coaching AI skill practiced some of the time. Coach is able to practice only one of the discovery process skills. SKILLFUL: coaching AI skill practiced consistently. Coach is able to consistently use two or more discovery process skills. Inquiries about best experiences, discovers/connects core values, explores key ingredients to being at the “Best”, meaningful memories, wishes, and evokes perspective-taking from past experiences. Competencies (1.3.2, 2.11.3, 2.14.1) In this section, please follow the scale below 0 1 2 17. Dream (what is possible) Provide details and examples on when "coach assisted in the dreaming process." Two important Questions: What is your life's calling? What possibilities generate excitement? Utilizes stories, narratives, metaphors, images, to make dreams come alive. Once clients have permission to dream, there is no end to what they may come up with. UNSATISFACTORY: coaching AI skill not practiced. The coach fails to entertain a dreaming state for the coaching partner or optimistically explore visions for the future. COMPETENT: coaching AI skill practiced some of the time. Sets a good language foundation to initiate a dreaming process yet would benefit from more consistent integration of a strength language to support the imagery/visioning/dreaming process. SKILLFUL: coaching AI skill practiced consistently. Coach is able to consistently create vivid positive images of the future and pulls forward with optimism, hope, and motivate clients to take decisive visions/actions. Assist the client to imagine what success would look like if everything went as well as it possibly could in the near future. Competencies (1.3.7 & 1.4.6) In this section, please follow the scale below 0 1 2 18. Design (what might be) Students can use this “D” carefully, make sure to stay away from making goals but use this “D” to explore potential obstacles and facilitators or being at “best”. These are some insights on how to accomplish destiny, you may also find it helpful to explore the different obstacles that might arise, how these could be overcome, how you can maintain your motivation and what support might be needed to ensure your goals are reached. You can identify possible pathways by asking: “What would it take to move from where you are right now, to where you want to be?” Or “If you could improve on where you are today by 5%, what are seven different steps you think you should take?” UNSATISFACTORY: coaching AI skill not practiced. Coach fails to explore potential facilitators and obstacles to achieve the vision created in the dreaming stage.
2 ND COACHING SESSION PAGE | 8 COMPETENT: coaching AI skill practiced some of the time. Sets a good language foundation for the design and could benefit from a deeper understanding of the coaching partner’s facilitators and obstacles to realize their vision, dreams, and support values. SKILLFUL: coaching AI skill practiced consistently. Coach is able to effectively explore the design phase of AI. Assists the coaching partner in mapping clear pathways to turn their dreams into reality by identifying and prioritizing where they want to put their energy and resources. Coach explore facilitators and obstacles that might arise, how these could be overcome, how to maintain motivation, and what support might be needed to ensure their dreams and new perspectives are possible. Competency (2.9) In this section, please follow the scale below 2 1 0 19. Destiny (what will be) (for the purpose of this coaching session you are NOT to create destiny-evaluation scale is reversed) Students are NOT to use this “D”. You will be ready to do this in your final coaching session. These are some insights on how to accomplish destiny, you can test people’s willingness to take on responsibility for delivering change by asking: “If there was one action you could take, where would you be willing to start?” SKILLFUL: coaching AI skill not practiced. COMPETENT: coaching AI skill practiced some of the time. Sets a good language foundation and started the process of e nergizing the coaching partner and generating possibilities to become real and take action. UNSATISFACTORY: coaching AI skill practiced. Coach attempted to create goals and developed the implementation (execution) of the proposed design. Competency (2.4) In this section, please follow the scale below 0 1 2 20. Addresses Self-Esteem Provide details and examples on when "coach addressed self-esteem" was accomplished or how it could be accomplished. Stating that they are overweight (self-concept) feeling negative concerning being overweight (self-esteem). Our self-esteem is how we value and perceive ourselves. Low self-esteem should be addressed when your client feels: like they hate or dislike self worthless or not good enough unable to make decisions or assert self like no one likes him/her blame self for things that aren't their fault guilt for spending time or money on self unable to recognize strengths undeserving of happiness
2 ND COACHING SESSION PAGE | 9 low in confidence Developing High Self Esteem Support and encouragement Lead by example Encourage peer relationships Provide a “home environment” where stress is held to a manageable level Keep expectations high, but oriented to successful acquisitions Provide feedback that is positive, yet realistic Construct a coherent plan of discipline in one’s life Maintaining Self-Esteem Celebrate strengths and achievements Forgive yourself for your mistakes and be able to accept and learn from them Don’t dwell on weaknesses; every human has them Change the way you talk to your self-stop self-bashing Be sure that you are not judging yourself against unreasonable standards Berating yourself for your weaknesses is self-defeating. Use the energy for positive thoughts about yourself! Not overly worried about failing or being foolish Not aggressively trying to prove themselves People With High Self-Esteem Able to accept and learn from their own mistakes Confident without being obnoxious or conceited Not devastated by criticism Not overly defensive when questioned Not easily defeated by setbacks and obstacles Unlikely to feel a need to beat up on others & Have goals and can plan for the future “If I talked to others the way I talk to myself, I would have no friends” anonymous “I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take the game-winning shot and missed. I've failed over and over and over again in my life. And that is why I succeed.” Michael Jordan UNSATISFACTORY: coaching skill not practiced. Coach is unable to address when a client talks in absolutes, fails to address negative self-talk and reframe to past successes, fails to recognize statements such as “I have no choice” or “I can't” to “I don’t like my choices, but I will…”, realizing that a client always has choices. COMPETENT: coaching skill practiced some of the time. Sets a good language foundation and is able to recognize statements that might indicate self-esteem (either negative or positive). SKILLFUL: coaching skill practiced consistently. Coach assists the client in identifying negative core beliefs and explores reasons to dispute such beliefs by encouraging re-framing. Coach encourages or leads open- ended questions, affirmations, or reflections with sentence structures that build self-esteem, such as “you gain strength from…”, “you love when…”, ‘you believe that…”, “you feel empowered when…”, “your loved ones are proud of you because…”, “your best quality is…”, “you are looking forward to…”, “your greatest accomplishment today was…”, “Today, you are grateful for…” Assist client in the process of developing decision making and problem-solving skills. Competency (2.4.5) In this section, please follow the scale below
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2 ND COACHING SESSION PAGE | 10 0 1 2 21. Addresses Self-Compassion Provide details and examples on when "coach addressed self-compassion" was accomplished or how it could be accomplished. When it comes to practicing self-compassion, several primary components are essential to its success. These include being kind to yourself, just like you would be to a friend; being mindful of who you are, flaws and all; and, allowing yourself the freedom to be imperfect. Self-compassion has three components 1) promote self-kindness versus self-judgment (the tendency to be caring and understanding with oneself rather than being harshly critical or judgmental), 2) evoke a sense of common humanity versus isolation (recognizing that all humans are imperfect, fail and make mistakes. It connects one’s own flawed condition to the shared human condition so that greater perspective is taken towards personal shortcomings and difficulties), and 3) identify mindfulness versus overidentification (being aware of one’s present moment experience in a clear and balanced manner so that one neither ignores nor ruminates on disliked aspects of oneself or one’s life). UNSATISFACTORY: coaching skill not practiced. Fails to identify opportunities to promote or explore self- compassion. COMPETENT: coaching skill practiced some of the time. Sets a good self-compassion language foundation and is able to use opportunities to address self-compassion using at least one of the components of self- compassion. SKILLFUL: coaching skill practiced consistently. Coach is consistently cultivating a feeling of benevolence directed toward the client and their perspectives. Fosters compassion and loving-kindness with an altruistic perspective toward self and others. Uses coaching language to support all these components: 1) promote self-kindness versus self-judgment, 2) evoke a sense of common humanity versus isolation, and 3) identify mindfulness versus overidentification. PART IV. Client-Centered Relationship (3 points) In this section, please follow the scale 0= SKILL / Competency not practiced 4= SKILL / Competency practiced consistently SKILL/COMPETENCY In this section, please follow the scale below 0 1 2 22. Structuring the coaching process (well-organized) & Time Management Competencies (2, 1.2.6) 23. Scheduled your next coaching session with your client (specify time, day and connection mode [Zoom]) Competency (1.4.10) NO YES
2 ND COACHING SESSION PAGE | 11 PART V. Peer Assessments (20 points) The coach listens and evaluates skills/competencies in peer coaches Completed Peer Evaluation and Provided Feedback YES (10 points) NO (0 points) Peer Evaluation/Feedback #1 Peer Evaluation/Feedback #2