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Macquarie University *
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Course
2019
Subject
Communications
Date
Jan 9, 2024
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docx
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3
Uploaded by ElderOctopus3296
. Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow. Description Example (provide two
communication requi
Best practice Good practices that have been agreed upon by experts and have proven to achieve successful results. ISO Standards for com
9921:2003 specifies the
speech communication
information messages,
ISO standards for artific
Legislation Workplace policies/procedures
Codes of conduct Reputation and culture BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 6 2.Discuss communication challenges in the workplace. Consider the following in your answer: •
description of five challenges (conflict, risks/safety hazards, unethical communication, visual prompts and presentations
and communication outside workplace policy) •
at least two techniques that may be used to respond to each of the mentioned challenges. 3.List six methods of workplace communication. Include: •
3 written means •
3 verbal/oral means 4.Outline four communication styles using the table below.
Styl
e Description 5.List four key principles of cross-cultural communication 6.List four key principles to consider when communicating with people who have special needs or disabilities. BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 7 7. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow. General example (provide one) How to c
needs/di
one exam
Internal and external communication guides Nominated means of communication for identified purposes Include a
Risk based/emergency communication guides Style/formatting communication guides Allocation of responsibility 8.Discuss the role of active listening, questioning and feedback in workplace discussions. Include: •
A definition of each
•
How the method/technique facilitates workplace discussion 9.Provide a workplace example (for an industry you’re interested in) for when each of the following presentation methods are most relevant: •
Formal presentation using visual aids and prompts •
Information team meeting or instructional briefing •
Written work instruction for a process or procedure
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