Communication and Interviewing Key Assignment Draft

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Colorado Technical University *

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420

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Communications

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Apr 3, 2024

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Sandi Brown Colorado Technical University PSYC420-Communication and Interviewing Skills. Dr. Stephanie Phillips 09/24/2023

Introduction. During this course I have learned how to develop my interviewer skills, how my non- verbal and verbal communication can affect not just my personal life but my professional one as well. With the key assignment you will see my process of learning through interviews, observation and being self-aware. SOLER Method. Communication is the start of any relationship, and our non-verbal communication feeds directly into the interaction’s outcome. How body language can dictate conversations when we must fill in the gaps of non-verbal communication. In this paper, I have detailed two different conversations I have observed, their soler scale ratings, and how they compare. 1 Very Poor 2 Poor 3-4 Bad 5 -6 Ok 7-8 Good 9 Great 10 Excellent S- Facing away O- Defensive posture L -Leaning to close/intimidating E- No eye contact R- Moving around and fidgeting. S- Facing away O- Defensive posture L- Leaning away E- No eye contact R- S- Turned away O- Arms crossed L- Leaning back E- Little eye contact R- nervous S- Turned away O- Arms crossed L- Leaning back E- Inconsistent eye contact R- Moving S- Slightly Turned O- Open position with legs or arms crossed L- Leaning forward E- Eye S- Slight Turned O- Open position L- Leaning forward E- Consistent eye contact R- semi S- Face to face O- Open position L- Leaning forward/engaged E- Constant engaging eye contact R- Relaxed and comfortable

Distracted fidgeting or body language around contact R- Slight fidgeting relaxed Observation One. For my first observation this week, I watched two of my peers have a conversation at work. Peer A started the conversation by walking directly up to peer B’s desk and immediately started talking, without any greeting. Peer A’s position was semi-open, close in proximity, and leaning on the side of peer B’s desk. Peer A didn’t break eye contact, but did start to fidget, and move around slightly. Peer A facial expressions were minimal, and no hand gestures made. Peer B turned to face peer A and immediately moved their chair slightly back, crossed their arms, but did make direct eye contact. Peer B never uncrossed their arms and leaned far back in their chair creating further distance between them and Peer A during the conversation. Peer B had their eyebrows raised for most of the conversation and tight line with their lips. Both peers seemed defensive in their mannerisms. Observation One SOLER Rating. I would give both Peer A and Peer B a 5-6 or Ok on the SOLER scale rating. Even though they both maintained eye contact with each other the entire conversation, they seemed closed off and defensive. Peer A had no introduction or non-verbal communication to start the conversation. Instead, Peer A rushed up, invaded Peer B’s personal space and started talking. Peer B seemed annoyed when moving further away and crossing their arms immediately when engaging in the

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conversation. Neither peer had great position or relaxed behavior. From my observation, they seemed to be having a disagreement or conflict. Since I did not have any insight to exactly the topic of their interaction, this is based solely on non-verbal behavior and mannerisms. Observation Two. This week I recorded a conversation I had between me and my department lead. I started the conversation with a greeting and sat directly in front of them making eye contact. During the conversation I had an open posture, maintained eye contact, and leaned toward my lead during the conversation. I fidgeted with a pen I had in my hand and bounced my leg under the desk. My lead was facing me, leaning forward with her hands resting on the desk, and had a relaxed manner. She did have a hard time maintaining eye contact and looked around quite a bit. Observation Two SOLER Rating. I would give both parties with a 9 or Great on the Soler Rating scale. Both parties had a relaxed manner, maintained eye contact, and remained engaged in the conversation. I suffer from ADHD and fidgeting with something in my hand, or bouncing my leg helps me stay focused on the conversation at hand. This is something that needs to be worked on, considering this would be come across as nervous or anxious in an interview setting. My lead did break eye contact and looked around me multiple times, which can come across as disengaged, but since I am familiar with her it did not make either of us feel in the gaps during our conversation. Effective communication response skills.

Identifying emotions by non-verbal communication can help build emotional intelligence, interviewing skills, and empathy. I chose the 15 emotions listed below, that were chosen at random by my partner to mimic, and for me to identify. Details on why the emotion were selected, and my experience with the practice. List of Emotions that I chose for this interview practice: 1: Anxious 2: Annoyed 3: Competitive 4: Embarrassed 5: Discouraged 6: Happy 7: Lively 8: Passionate 9: Confused 10: Shy 11: Wise 12: Exhausted 13: Guilty 14: Sad

15: Shocked Exercise Evaluations. Emotion one was passionate. This emotion can be misplaced as happiness, cheerfulness and even competitiveness. I wanted to practice identifying this emotion. You feel passionate about going back to the gym and working out. This was the correct emotion, and I chose this one because my partner’s mannerisms were more animated than normal, and his eyes lit up. Emotion two was shy. I struggle a lot with this emotion, especially if I do not know the person or environment. In the past this has come across as anxious or anti-social to others. You feel shy because you are meeting new people. This was a little bit harder to identify, because knowing my partner well he gets quiet when he is anxious. Emotion three was annoying. I struggle with ADHD, and I can get annoyed very easily sometimes. I wanted chose this on my list to challenge myself and see If I can identify it as easily in others as I can myself. You feel annoyed because the house is a mess. A dirty house can cause additional stress, and this is what helped me identify this emotion in my partner. Emotion four was guilty. I really do not like this emotion, and it’s very complex. Instead of avoiding it, I added it to my list. You feel guilty because you did not go to the gym today. Guilt can manifest in many ways, and one of them is self-hatred, which I first named this emotion as in error. Emotion Five was happy. I added this and passionate together for a good challenge. Since these can be very easily confused for one another. You feel happy because you finished all your

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homework and received an A in all your assignments. I chose this emotion because of how much the non-verbal communication showed. He was smiling when telling me about his grades and beaming with pride. Emotion six was shocked. Sometimes shock can come across as anger, or confusion. You feel shocked because your football team lost the game unexpectedly. Explaining how he was not expecting them to lose this game so early in the year, and being for kind of lost for words was a great indicator that he was shocked. Emotion seven was exhausted. You feel exhausted because you tossed and turned all night and didn’t sleep well. Yawning a lot and resting his head on his hands was why I picked this emotion. Emotion eight was discouraged. This emotion can be displaced as uninterested, and burnout can look different on others. You feel discouraged that your job is laying people off. The depressed mannerisms, dragging and no emotion behind the words made me think it was depression at first, and that is how I identified it at first in error. I took a little more probing and observation to place it correctly. Emotion nine was confused. You feel confused because you can’t find your keys. The scratching of the head, pacing back and forth is why I picked confused. Emotion ten was competitive. I am an extremely competitive person, especially with college football, and I wanted to see how similar my partner displayed this emotion. You feel competitive because you want to win the game against your friends. I chose this emotion because of the passion, excitement, and determination with his hands, works and statements. Make me realize he was in “the zone”.

Emotion eleven was anxious. I am a very anxious person, and added it to my list, so I can help see how I may come across to others, especially in interviews, so I can help curve them if needed. You feel anxious because you have a lot of work and schoolwork to complete in a short amount of time. The shaking of his leg, and the running his hands through his hair is usually a good note that someone is anxious. Emotion twelve was lively. You feel lively because we have fun plans for the weekend. The upbeat tone in his voice, and smile made me first place this emotion as happiness, since these are so close in emotion. Emotion thirteen was wise. You feel wise because you got a 100% on your most recent assignment. Talking about the path to his assignment success, and how he was able to teach others helped me place this emotion as “smart” or wise. Emotion fourteen was embarrassed. I try and avoid making people feel this way at all costs, so watching this during the exercise was an emotional challenge for me and helped build my emotional intelligence. You feel embarrassed because you tripped and fell in front of everyone at work. Face turning red, hiding his eyes with his hands, and shaking his head back and forth while telling the interaction is why I chose this emotion. Emotion fifteen was sad. You feel sad because you miss your family back home in Washington. The drop in eyes, tone change in his voice, and frown on this face is why I chose sad as the emotion. Interviewing Practice and Assessment.

This week I had the opportunity to interview one of my mentors about her career success and how she accomplished reaching this goal. During the interview we touched on her development in new skills sets and underdeveloped skill sets that are needed for career success. Assignment questions. What aspects of communication were identified in the interview as most important to developing and promoting career success? Active listening was identified as the most important aspect of communication. Working on this communication skill set is vital when trying to move up in any organization. Being self- aware of your non-verbal communication is also important when building relationships and networking In your career path. When thinking of your own life experiences, how has communication played a role in your successes? Working on my communication skills has helped in many areas of my career path. It has helped develop my emotional intelligence, learn how to be adaptable to different personality types and environments. Good communication has fostered trust within my job role and with my peers. Developing good verbal communication has also helped me work on my non-verbal communication, and this is important because verbal and non-verbal need to match. What strengths and weaknesses can you identify in your interviewing skills? During this week’s interview assignment, I was able to identify where my strengths and weaknesses are. I am good at asking follow up questions and engaging in the details from the

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answers. I am great at reading others non-verbal communication and that allows me to ensure my tone and volume make them feel comfortable and safe. Some areas that I need to develop further are holding eye contact for longer after questions are asked. I am great at multi-tasking, but sometimes that can come across as uninterested or unengaged. I need to be more confident in my questions asked, instead of second guessing them or worrying if they are not engaging enough. What are some of the motivational strategies and skills (such as motivational interviewing) that individuals need to motivate others to change? Everyone has different motivation styles, and how they achieve their own personal goals. Motivational interviewing has four focus points to help achieve this result of self-development within individuals. Empathy is important to display, as it shows understanding of the situation instead of judgment. Discrepancy is helping the individual find their personal values and goals in a safe, collaborative environment. Change does not come easy for everyone, and sometimes the path or goals to do that change. Understanding and welcoming the resistance can help create different interpretations to others for further development and processing change. Asking questions is always vital, especially open-ended ones that make others dig deep for answers Multiculturalism Having multicultural in the workplace is very important and helps build a platform of equality and trust in organizational culture. Minority groups deserve the special acknowledgement of their differences and have that be incorporated into their work environment. Challenges.

Some challenges that workplace face with multiculture is that political culture is the same for everyone, and naïve thinking can cause minorities to feel unseen. Not emphasizing enough, the different way people are not equal in society. Privilege plays a big role in multicultural fails at the workplace. Improvements Making sure you are fostering a positive multicultural environment is important to maintain and build on in any organization. Showing diversity and inclusion efforts like using language translation can be a great way to improve the multiculture. Being self-aware and acknowledging when bias happens, and taking steps to correct it can really provide trust and safety in the minorities. Conclusion Reference Gerard Egan (2010). SOLER-The Skilled Helper 10 th Edition. 56-73 Steven Lucas (July 2022), How are you feeling today? Geethalaskshmi. (2012, June 27). List of human feelings and emotions. HIOX Scraps.

Lavern Salazar (2023), Mastering communication: Essential skills and strategies for career success.

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Communication and Interviewing Key Assignment Draft

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