Module One Short Paper_ Team Building and Collaboration Proposal (1) (4)
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Communications
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Feb 20, 2024
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Module One Short Paper: Team Building and Collaboration Proposal
Tyler Williams
IT 520: Technical Communications
Southern New Hampshire University
November 6th, 2022
Dr. Ann Peterson
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The problem that International Gadgets is facing due to bad communications issues is that Detroit Manufacturing was unable to meet a product delivery deadline because of parts shortages from suppliers which was caused by bad communication from a delay of parts in Brazil which was caused by dock workers going on strike. The manufacturing team thought they had informed the sales teams of the delay but the sales team never received that information and this caused them to end up losing the customer to a competitor. The other problem they faced was caused by Switzerland devaluing its currency which affected IG’s profitability. Revised forecasts were sent out to several of the European sales offices but other team members didn't understand the request from the corporate office because of how it was worded. This caused IG to spend unnecessary funds because of the delayed response. The main objective of this problem is going to be to make sure that there are no more communication issues when it comes to meeting product delivery deadlines, and also making sure that each request that is sent in from a different country is translated into the correct language of that country's native language so there is no more confusion when it is time to send in any type of reports.
When it comes to the communication issue with Detroit Manufacturing I believe the communication issue could be resolved if we implement a functional team that will be taking care of all product delivery deadlines meaning that they focus on making sure there is a right count of items so no items are missing when the order is delivered and also they will be in charge
of making sure that all information is sent out on time and everybody across the team will be notified of delivery dates for orders. When it comes to the problem IG faced when Switzerland devalued its currency. I believe the best solution for this problem will be having a Diverse Functional team when it
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comes to sending out reports. The reason I believe that this would be the best route to take is because having a diverse team will give the team a clarity when it comes to the language barrier some countries may face when having to translate to another language. The personnel for the Communication issue with Detroit Manufacturing will consist of cross- functional team which will consist of an Accountant to handle all of the accounting issues,
Upper management so they can give the team corporate support, and a delivery specialist to make sure that all orders are delivered and shipped at the correct date it should be. The personnel for the Diverse Functional team will be made up of writers, translators, and graphic artists. This will make it easier for people in a different country who may have a language barrier to understand the reports so there will not be any more confusion which could possibly cause delays.
The expected results that I believe we will receive from both of these changes will be first, that all deliveries are met on time and all parts are accounted for so no more missing parts while an order is being shipped out to a customer. Also the delivery specialist will make sure that
a memo is sent out letting the team know exactly what is going on with the situation so no more assumptions will be made about relaying information. The expected result of the second change will be that there are no more interpretation problems when it comes to sending reports from one country to another. This will end any confusion that someone may face when dealing with trying to translate a language and not being a native speaker of that language. In conclusion I believe having a diverse functional team, and having a regular functional team when it comes to both problems that we faced. This will make sure that the deliver problems are cut down to none, and also that no more reports are difficult for the rest of the team
to understand what is actually going on in the current situation.
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References
Gerson, S. J., & Gerson, S. M. (2018). Technical communication: Process and product
. Pearson.