IM - Unit 8 - Discussion
docx
keyboard_arrow_up
School
Purdue Global University *
*We aren’t endorsed by this school
Course
140
Subject
Communications
Date
Feb 20, 2024
Type
docx
Pages
2
Uploaded by CountMinkPerson1048
Chapter 13
of your text notes two significant pitfalls that can occur during the communication process: filtering and perception. Thinking back on your own personal experience, you have likely experienced the impact of one or both of these
blockades to perfect understanding. In this discussion, you will
share an example and address how the communication experience might have been better handled.
Using your own experience as well as the material from
Chapter 13
of the text, address the following in your response:
Define ‘perception’ and ‘filtering’ in your own words.
Describe the communication encounter you experienced that was influenced by either perception and/or filtering.
How did the effect of a communication pitfall impact both
the sender and receiver during the communication process? Give at least one specific example for each party.
With your newfound knowledge of communication pitfalls,
what could you have done differently in the situation to avoid any negative impact of perception and/or filtering?
Perception is how the receiver decodes the message that is received from the sender. This is not
always as the sender intended it to be received but the receiver’s views, and sometimes bias, can impact how it was decoded. Filtering is a decision made by either the receiver or sender to adjust the information as needed or as they see fit. I was directly impacted by the pitfall of filtering during a communication encounter. During the Covid pandemic, many employees, including myself, were transitioned to work at home assignments. All activities were moved into
a virtual environment. During one leadership staff meeting, I recommended supervisors be allowed to jump online to support as needed when we were understaffed. As supervisors are salaried and exempt from overtime, I recommended they be provided with comp time to offset the additional hours worked. During the meeting, the VP responded that it would require follow-up. I was later approached by my manager to provide feedback on my recommendation. She explained that as salaried employees, we are not compensated if we need to spend additional time completing our tasks. I then had to repeat the original recommendation and further explain I was looking to volunteer additional time to support the organization. The pitfall
created a negative outlook from the VP towards me because he perceived that I wasn’t getting my tasks completed timely and felt I should get compensated for poor time management skills. It impacted me directly because I was hesitant to offer ideas for promoting collaborative opportunities in the future for fear of being misunderstood. With my newfound knowledge of
communication skills, I could have avoided the negative communication encounter by changing the channel that I used. Instead of oral communication, I should have opted for a less rich options, such as an email. This would have left a permanent record of communication for reference at a later time and would have allowed the receiver more time to process the message.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help