Improving Communication in Organizational Structures

7-3 VIDEO CHECK IN: OBSERVATIONS ON ORGANIZATIONAL STRUCTURE Nick Roy MBA-580-Q2734 Innov/Strat High-Perform Orgs 23TW2 Professor David DeStefano Southern New Hampshire University October 22, 2023

AGENDA 4 Observations: 1. Communication between the staff members that interact with the customers daily and leadership is slow and cumbersome due to a complex management structure. 2. This struggle in communication can affect the speed at which decisions are being made. 3. The lack of communication between customer-facing staff and leadership 4. The leadership structure does create effective use of resources and reduces wastefulness 7-3 Video Check In

OBSERVATION 1 Communication between the staff members that interact with the customers daily and leadership is slow and cumbersome due to a complex management structure. When a company has too many management layers, it can negatively impact communication between staff workers and leadership. The staff that interact with the customers daily are in a prime position to gather critical information. However, if there are too many management layers, the information may not reach the leadership in a timely manner. This can lead to slow decision-making processes and poor customer service. 7-3 Video Check In

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OBSERVATION 2 This struggle in communication can affect the speed at which decisions are being made. In a fast-paced business environment, time is of the essence. Decisions that are not made quickly can lead to missed opportunities, lost revenue, and unhappy customers. When communication channels are slow, decision-making processes often suffer. Decision-makers need to have access to all the relevant information for making informed decisions in a timely manner. Therefore, structured communication channels are essential in any business environment. 7-3 Video Check In

OBSERVATION 3 The lack of communication between customer-facing staff and leadership may mean a vital piece of information only these staff members can gather may take too long to get to leadership and therefore affect the success of the innovations at work. In today's business world, innovation is a key driver of success. For innovation to thrive, businesses need to gather as much relevant information as possible. The staff members that interact with the customers daily are in the best position to gather critical information. However, if the communication channels are slow, this critical information may not reach the leadership in time. This can lead to missed opportunities for innovation and reduced business success. 7-3 Video Check In

OBSERVATION 4 The leadership structure does create effective use of resources and reduces wastefulness. This structure also creates more standardized messaging, procedures, and practices. While a complex management structure can lead to slow communication channels, it can improve the effective use of resources. The MBA580 Organization Overview illustrates how the leadership structure creates a standardized approach to messaging, procedures, and practices. This improves the effectiveness of the company's operations, reduces wastefulness, and improves the bottom line. 7-3 Video Check In

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SUMMARY In conclusion, the MBA580 Organization Overview provides us with a clear understanding of one company's organizational structure. We noted that while the leadership structure provides some benefits, it also has some negative implications. The structure can lead to slow decision-making processes and communication channels, which can negatively impact innovation and customer service. It is essential to have a detailed understanding of the organizational structure of a company to improve its effectiveness, efficiency, and success. We hope this presentation provides valuable insights to CEOs and anyone interested in organizational structures. 7-3 Video Check In

7-3 Video Check In Observations on Organizational Structure

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